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Customer reviews

Rating 4.6 out of 5 stars with 848 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are positive about the OpenRun Pro 2 Wireless Headphones' sound quality, comfort, and battery life. Many appreciate the comfortable fit, lightweight design, and convenient connectivity. Some customers mentioned the volume not being high enough, while others noted the reduced vibration from bone conduction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 41 Showing 801-820 of 848 reviews
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Meh.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thw sound waa great until onw of the earbuds started to go out 4 days later

    No, I would not recommend this to a friend
    • Brand response from AfterShokz
      Posted .

      Hi there- We're sorry to hear your OpenRun Pro 2 is not working properly. We have a two-year warranty on all Shokz, we'd be happy to assist you in filing a warranty claim so you can receive a replacement pair! Please contact our Customer Happiness Team so we can assist you further or visit our website directly to submit a warranty claim. Thank you! AfterShokzCHT

  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Sound is to quiet

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wayyyyyyyyy to quiet. On a car ride and trying to watch the nfl draft. Sound is so quiet I have to use my phones speakers. Id rather pay for a $20 pair of headphones over these.

    No, I would not recommend this to a friend
    • Brand response from AfterShokz
      Posted .

      Hi Matthew- Shokz here. We're very sorry to hear this has been your experience. We’re excited to share that we’ve just upgraded to the latest firmware version, and it can be updated via the Shokz app for the best experience with your OpenRun Pro 2. There is also a phone setting that may resolve the low volume issue. -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy. Thank you! AfterShokzCHT

  • Rated 1 out of 5 stars

    Poor audio quality/poor Bluetooth connectivity

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very poor sound and bass. I felt like I was in a 90s car. When someone replaces the blown out speaker with a home stereo speaker. Also very difficult to connect to my phone. Took me like 20 minutes to connect. Even with bestbuy employee helping me.

    No, I would not recommend this to a friend
    • Brand response from AfterShokz
      Posted .

      Hi Javier- Shokz here. We're very sorry to hear this has been your experience. We’re excited to share that we’ve just upgraded to the latest firmware version, and it can be updated via the Shokz app for the best experience with your OpenRun Pro 2. There is also a phone setting that may resolve the low volume issue. -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer service directly to learn of their return policy. Thank you! AfterShokzCHT

  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Die fast!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are too big. Also, they do not have a good battery life. I charge them in the morning, An hour later they're already dying. The sound quality is not bad. However, not for me!

    No, I would not recommend this to a friend
    • Brand response from AfterShokz
      Posted .

      Hello -Shokz here! We're sorry to hear your OpenRun Pro 2 not working properly. All Shokz come with a 2-year warranty. Please visit our website to submit your claim or to contact our Customer Happiness Team. *Friendly Reminder- Shokz take 1.5-2 hours to fully charge. To ensure the longest battery life, it’s important to remove Shokz from the charger once the light turns blue.* Thank you! AfterShokzCHT

  • Pros mentioned:
    Battery life, Comfort, Fit
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Absolutely Perfect

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am absolutely amazed at how perfect (for me anyways) the Shokz OpenRun Pro 2 headphones are. For those times when you need to still be aware of your surroundings such as running or walking, these are the best way to go. They are very lightweight yet feel well made. The controls are kept simple to use and understand. The fact that they use a USB-C port to charge is great. Please let the days of propriety or micro USB ports be a thing of the past for everything! Battery life is great. Rated as being 12 hours on a full charge, I would say that is accurate. When you are using these for a run, you should easily get 3-5 days out of a charge. When running, I’ve found they stay in place very well. Granted, that can vary from runner to runner. But I’ve found the tension to be very good without causing any discomfort or falling off and I have a big head. When I use them for a walk I almost forget I’m wearing them. As for sound quality, it is the best I’ve heard in bone conducting headphones. Clear sound with plenty of kick. Probably not quite as good as the best in-ear premium buds, but very close to it. Considering there is bound to be a little trade off from them not being directly in your ear I find the sound to still be impressive. If you have never used bone conducting headphones and are concerned the sound won’t be good, there is no need to worry. Overall these are a great option for anytime you want premium sound while still being able to be aware of your surroundings.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Too small..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit is far too small for my head. The microphone pinches really hard against my nose. Or against my lip.. a viable solution is to wear them backwards with the microphone resting on the back of my neck

    No, I would not recommend this to a friend
    • Brand response from AfterShokz
      Posted .

      Hi Mike- Shokz here! We're very sorry to hear this has been your experience. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy. Thank you! AfterShokzCHT

  • Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    Don’t get the 2nd Gen.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Max volume less than previous generation, sound quality seemingly not as good as the first generation.

    No, I would not recommend this to a friend
    • Brand response from AfterShokz
      Posted .

      Hi there- Shokz here! We're very sorry this has been your experience.We highly recommend downloading the Shokz app to customize your listening experience. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy. Thanks! AfterShokzCHT

  • Pros mentioned:
    Fit, Sound quality, Weight
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Light & comfortable, decent sound, easy charging

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These OpenRun Pro 2 from Shokz are very lightweight with a minimalistic design. They’re comfortable to wear, even with sunglasses or a bike helmet. They’ve stayed in place securely in position while I walk, run, bike, etc. There’s no uncomfortable squeezing or bouncing/shifting around. Pairing was very easy, and the button layout is intuitive. The headphones support multi-point pairing (connecting to multiple devices simultaneously), but I had to install the Shokz app and enable this feature in the settings before using it. The app also allows for adjusting the EQ settings. Conveniently, there is a USB-C port for charging, so I can use the same cord as other devices and not have to worry about a proprietary connector. The open-ear design is great for running or any other activity where you need to be able to hear what’s going on around you. I also find it more comfortable than having something in my ear, especially for longer runs. As far as sound quality goes, these have come a long way from the first generation of open-ear headphones, and I was pleasantly surprised about how good music sounded through them. Overall, these are a great way to add music to my workouts, and I’m happy with them.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not Fully Functional With iOS Messaging

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this device after spending some time with a sales rep discussing the fact that I only wanted a device if it was capable of reading text messages allowed to me when they arrive on my iPhone. The sales rep did some Google searches and reading within their data database and said that this unit had that capability. If it does, I have been unable to figure out how to make that work. I did submit a question to the question and answers section asking for clarification about this feature, but apparently my question has been rejected as it has not appeared in the listing of Q&A items nearly a week after my purchase. In addition to lacking this critical feature, I have found that the audio quality for calls is less than desirable, and rigid structure around the back of my neck interferes with collared shirts and jackets. I will be returning this item.

    No, I would not recommend this to a friend
    • Brand response from AfterShokz
      Posted .

      Hi there- Shokz here! We're sorry to hear this has been your experience. In order to have messages read aloud, there is usually a phone setting that requires adjusting. To have text messages read aloud on your iPhone through your headphones, go to your phone's settings, navigate to "Notifications" > "Messages", and then turn on the "Announce Notifications" feature; this will allow Siri to read incoming messages aloud through your connected headphones when you receive them.
      Please reach out to our Customer Happiness Team if you have any other questions. Thanks! AfterShokzCHT

  • Rated 1 out of 5 stars

    Static noise after two weeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Starting to hear noises and buzzing on the left side just after two weeks. Even before this the sound quality was poor but I set my expectation low as it was a bone conduction headphone! Very disappointed! Going to contact Shokz!

    No, I would not recommend this to a friend
    • Brand response from AfterShokz
      Posted .

      Hi there - Shokz here! We're sorry to hear you are experiencing issues with your OpenRun Pro 2. In this case, we'd suggest a manual reset of the headphones, as well as ensuring that the latest firmware version has been updated via the Shokz app. If the reset doesn't resolve the issues, all Shokz come with a 2-year warranty. Please reach out to us if you need further assistance. Thank you! AfterShokzCHT

  • Rated 1 out of 5 stars

    audio issue keeps going unbalanced

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    mine must be faulty or have a bug. audio starts balanced and then keeps going unbalanced to right side louder than the left side. happens on my android phone and on my iphone.. asking for refund from shokz since return policy passed a few days ago at bestbuy. this is a terrible experience.

    No, I would not recommend this to a friend
    • Brand response from AfterShokz
      Posted .

      Hi there - Shokz here! We're sorry to hear you are experiencing issues with your OpenRun Pro 2. In this case, we'd suggest a manual reset of the headphones. If the reset doesn't resolve the issues, all Shokz come with a 2-year warranty. Please reach out to us if you need further assistance. Thank you! AfterShokzCHT

  • Rated 1 out of 5 stars

    Too small. Not suitable for bigger head sizes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too small for my head! "Down in front! Crys himself to sleep on his huge pillow!" I hoped this were big enough but even the full size version only reaches that flap thingy at the front of my ear hole. Was hoping to use these at work.

    No, I would not recommend this to a friend
    • Brand response from AfterShokz
      Posted .

      Hi there- Shokz here! We're sorry to hear this has been your experience. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to their Customer Service directly to learn of their return policy. Please let us know if you have any questions. Thank you! AfterShokzCHT

  • Rated 2 out of 5 stars

    Great product butttt

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product but too small for my head, would be great if they made a slighty larger one. Good product but will be returning. Also found they are cheaper by $20 on amazon

    I would recommend this to a friend
    • Brand response from AfterShokz
      Posted .

      Hi Cameron- Shokz here! We're sorry to hear you were not completely satisfied with the fit of your OpenRun Pro 2. Our OpenFit 2 has no headband, and may be a more comfortable fit for you! Please reach out to our Customer Happiness Team if you have any questions. Thank you! AfterShokzCHT

  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return these because the volume is not high enough to actually feel the bass and the sound quality is terrible

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Not impressed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is poor and noise leaks and everyone around you can hear. But sound quality is so poor The volume has to be very loud to hear It.

    No, I would not recommend this to a friend
    • Brand response from AfterShokz
      Posted .

      Hi Jeff- Shokz here. We're very sorry to hear this has been your experience. We’re excited to share that we’ve just upgraded to the latest firmware version, and it can be updated via the Shokz app for the best experience with your OpenRun Pro 2. There is also a phone setting that may resolve the low volume issue. -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service to learn of their return policy. Thanks! AfterShokzCHT

  • Rated 1 out of 5 stars

    Not a fan

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor quality Doesn’t feel comfortable wearing them

    No, I would not recommend this to a friend
    • Brand response from AfterShokz
      Posted .

      Hi there- Shokz here! We're very sorry to hear this has been your experience. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to their Customer Service directly to learn of their return policy. Thank you. AfterShokzCHT

  • Rated 2 out of 5 stars

    A lot of background noise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is a lot of background noise due to the design.

    No, I would not recommend this to a friend
    • Brand response from AfterShokz
      Posted .

      Hi there- Shokz here! We're very sorry to hear this has been your experience. We’re excited to share that we’ve just upgraded to the latest firmware version, and it can be updated via the Shokz app for the best experience with your OpenRun Pro 2. There is also a phone setting that may resolve the low volume issue. -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy directly to learn of their return policy. Thank you! AfterShokzCHT

  • Pros mentioned:
    Battery life, Fit, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Comfortable powerful headphones for active runners

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bluetooth headphones are a must for the active runner, and it doesn't hurt to show a little style and comfort as well. Shokz introduces the OpenRun Pro 2 Series headphones, utilizing bone conduction technology with an open ear design that provides the secure fit and premium sound to keep your head and mind focused on what's important - the run. Boxed in fully-recyclable packaging, the OpenRun Pro 2 Series headset is compact and light. The included hard-shell zippered case is larger than most headphones cases, but it provides exceptional protection and even holds an included USB-C cable when not in use. The band that sits around the back of the head is round, thin but sturdy, and coated in a water-resistant soft, rubberized surface. It charges quickly through a waterproof USB-C port, and the surface features only three minimal-focused buttons whose various long and short presses control the volume, navigation, and connectivity of the device. The battery lasts a while, with the automated voice telling you your battery level each time you turn on the headset. Shokz really makes sure the OpenRun Pro 2 provides comfort above all else. Hooked over the top of the ears, the headphones are feather light and only noticeable by the slight press of the device near, but not inside, the ears. It wraps pretty perfectly around my head, but the headset only bends and does not adjust bigger or smaller, so it may not be as snug as my experience for different sized heads. At any rate, I love the fit and it really provides comfort and security over the long haul. Whether it be long distance running or short interval sprinting, the OpenRun Pro 2 headphones stayed in place nicely through all the sweaty, sticky sessions during this humid, sweltering summer and under some heavy, swirling rains during a few runs. While the device goes largely unnoticed due to the comfortable fit, what's not inconspicuous is the big sound from an out-of-ear device. It has great highs and lows that you can really feel. It's a surprising, well-developed sound when compared to other similar bone conduction headsets that don't quite hit. Even podcasts and audiobooks sound great with the OpenRun Pro 2 Series headphones. When you're an active runner, the last thing you want to worry about is messing around with your headset. Shokz takes away the fuss with the OpenRun Pro 2 Series headphones that provide a comfortable, secure, and powerful audio experience. Make your run more enjoyable with this awesome headset.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Wonderful choice for running or cycling

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The last headphones that I had that were similar to these were the original “Titanium” product in around 2016 and I hadn’t paid any attention to their later products until now. These OpenRun Pro 2 headphones, while definitely similar to the originals, are a huge improvement and I hope to be using them regularly for both running and cycling. They are very compact and light, and the part that wraps around my head is less obtrusive than before. My wife found that the band sticks out too much for comfort, but that is why they have the “mini” variation. The controls are minimal and easy to use. I especially like that they have an actual button for multi-function (play/pause/skip etc.) control. I’ve found that earbuds with touch-sensitive controls are difficult to operate, especially when doing something active, and I have probably cut off more than one incoming call because of it! The audio performance is pretty amazing considering how they work. From my standpoint it sounds just like the sound is coming from outside of my ears, yet there is very little sound “bleed” that someone nearby would hear. I had no adverse sensations from the bone-conduction technology and overall these are a lot more comfortable than having earbuds stuck in my ears. They also won’t pop out or require frequent readjustment to stay put. The OpenRun Pro can be paired with multiple devices, and has a “multipoint” feature that lets it pair with two devices at once. I haven’t found a use for multipoint but did pair it with my Pixel 8 smartphone as well as my Garmin smartwatch. Audio performance was excellent from both sources. There is a Shokz app that is an important companion to the headphones as it is the only way to access various advanced functions such as an equalizer. I found that using the Bass Boost setting improved things when listening to music. There is also a Vocal setting for optimizing the sound when listening to podcasts or audio books. In addition to their stated intention for running, I find these to be great for cycling, which is how I discovered the original Titanium product in the first place. It can be really important to maintain one’s awareness of the surroundings while cycling, and these headphones allow external sounds to come through without hindrance. Overall a great product that I will be using extensively going forward.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Hmm

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound was good when it worked. Won’t turn back on a month and a half later.

    I would recommend this to a friend
    • Brand response from AfterShokz
      Posted .

      Hi Travis- Shokz here! We're sorry to hear your OpenRun Pro 2 is not working properly. All Shokz come with a 2-year warranty. Please visit our website to submit your claim or to contact our Customer Happiness Team. *Friendly Reminder- Shokz take 1.5-2 hours to fully charge. To ensure the longest battery life, it’s important to remove Shokz from the charger once the light turns blue/green.* Thank you! AfterShokzCHT