Customer Ratings & Reviews
- Model:
- S820-ST-BY-US-326
- SKU:
- 6590116
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.7 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
Customers are saying
Customers recognize the OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones for their excellent sound quality, comfort, and great battery life. Many appreciate the fit, lightweight design, and multipoint connectivity. Some customers feel the volume could be higher, while others note the vibration from bone conduction has been reduced. Overall, these headphones are favored for sports and everyday use due to their awareness feature, portability, and water resistance.
This summary was generated by AI based on customer reviews.
Good deal
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good accessory! Just need some improvement on the charging seal.
I would recommend this to a friendNo more vibration from music.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best new feature is there is no vibration when listening to music. I have previous generation pro model and it vibrates.
I would recommend this to a friendThe best fitness companion so far
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the quality and improvements! I had the previous version. This one so far has all the inprovements i am looking for.
I would recommend this to a friend- Pros mentioned:Sound quality
Spund good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound decent but dont like how they feel with glasses and a hat
I would recommend this to a friendBrand response from Shokz
Posted .Hello- Shokz here! We're sorry to hear you're not completely satisfied with the fit of your OpenRun Pro 2. We kindly ask that you reach out to BestBuy Customer service directly to learn of their return policy, if you decide these are not a good fit for you. Thank you!
Great headphones with problematic app
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have multiple iPads and an iPhone plus a MacBook Pro laptop but there is no way to use the headphones pm the laptop. OK, I can work with that. But I can only connect headphones to 2 mobile devices and I have 3! And, to log in, I have to use a password I don’t have so I need to get a code every time I log into the account and when I click Forgot Password, it just sends a verification code and I don’t have a way to CHANGE the password. The performance is good, but you shouldn’t get these if only using them on 2 mobile devices is good for you, try them.
I would recommend this to a friendBrand response from Shokz
Posted .Hi there- Shokz here! We're sorry to hear this has been your experience. The OpenRun Pro 2 headphones can connect to a MacBook Pro, and the Shokz app can manage the two-device multipoint connection if one device has the app. To connect to a third mobile device, you would need to manually disconnect from one of the two active devices to connect to the third, or use a device with the Shokz app to switch connections. Please reach out to our Customer Happiness Team if you have any other questions. Thank you!
Wedded Bliss
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work great. Now the significant other never has to hear about the treasures of Ancient Egypt ever again.
I would recommend this to a friendGreat headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the product, they're awesome. Had to get the minis because the regular size was a bit too big...I take them everywhere.
I would recommend this to a friendLike these
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far I like these. The buttons work like advertised for pausing, skipping forward or back.
I would recommend this to a friendBattery life is good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good stuff i really love this product high recomended
I would recommend this to a friend- Pros mentioned:Sound quality
Not for phone calls
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Call quality is GARBAGE!!!!! These are great for listening to podcasts and other video clip watching. You can still hear around you. I like the Multipairing feature in the app. If you are connected to your phone you can open the Shokz app and trigger pairing to a laptop or Roku or other device at the same time. Very handy to listen to TV late at night when others are sleeping. The part that is really bad is the call quality. Callers say that they cannot hear you, or you are in a tunnel. It is really bad, worse if there is background noise. I even tested using a recording app on my phone. The Shokz sounds terrible, and switching them off and turning on my Jabra Elite Active Gen 2 earbuds, and doing another recording, sounds like a professional microphone and is clear and easy to understand. Shokz doesn't know how to put a microphone in a product, these are terrible if you want to make calls.
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hi there- Shokz here! We're very sorry to hear this has been your experience. We’re excited to share that we’ve just upgraded to the latest firmware version, and it can be updated via the Shokz app for the best experience with your OpenRun Pro 2. In this case, we also suggest a manual reset of the headphones. If the reset doesn't resolve the issues, all Shokz come with a 2-year warranty. Please visit our website to submit a claim. Thank you!
Sound quality is poor
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality could’ve been better and it’s open ear design is not a perfect fit for every one (at-least it doesn’t fit me)
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hi there- Shokz here! We're very sorry to hear this has been your experience. We’re excited to share that we’ve just upgraded to the latest firmware version, and it can be updated via the Shokz app for the best experience with your OpenRun Pro 2. There is also a phone setting that may resolve any low volume issues.
1. Turn Off Volume Limit Settings
For iPhone: Go to Settings > Sounds & Haptics > Headphone Safety, switch off the Reduce Loud Audio feature.
For Samsung: Go to Settings > Sounds and Vibration > Volume, click More, and turn off Media Volume Limit.
For other Android phones: Go to the Bluetooth Settings on the phone, find the headphones and make sure that the Absolute Volume feature is switched on for them.
2. Adjust EQ Settings
Connect your headphones to the Shokz App and switch the EQ modes to Vocal or Bass Boost mode.
If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy. Thank you!
Shokz 2
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great for the gym or just everyday use. Definitely recommend.
I would recommend this to a friendHeadphones for Working Out
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice working out headphones. Able to use while playing tennis and was still able to play.
I would recommend this to a friendHeadphones are gold
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely rocking amazing waterproof headphones no ear pain in heaven
I would recommend this to a friendNot for large heads
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used shockz back when thet first came out and they actually fit my head. These are so small (standard, not the mini) that when I lift up my head, the speakers go into my ears and everything gets jacked up and almost fall off. I have a big head. Size 8 hat. I wish they made the older Shockz.
No, I would not recommend this to a friendShoks headset
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality headset. Worth the buy. Its a great tool for the gym
I would recommend this to a friendI love this headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product. I love how you can use it between two different devices.
I would recommend this to a friendGreat buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works wonderful. I work in construction and a very loud environment all day.
I would recommend this to a friendPerfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these as a gift for my husband, he loves them!
I would recommend this to a friend- Pros mentioned:Sound quality
Uncomfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is ok. The comfort for me is terrible. They become uncomfortable within 1/2 hour. There is no adjustment for different head and ear sizes. I couldn't imagine using these will running.
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hi there- Shokz here! We're very sorry to hear this has been your experience, and we greatly appreciate your feedback. Some customers find that the OpenRun Mini provides a more snug fit and less stress on the back of the ears. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to their Customer Service directly to learn of their return policy. Thank you!
