4-Day SaleEnds 1/20. Limited quantities. No rainchecks.Shop now

Skip to content
Main Content

Customer Ratings & Reviews

Your price for this item is $34.99

Customer reviews

Rating 3.8 out of 5 stars with 387 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

71%
would recommend
to a friend

Customers are saying

Customers value the ease of use and portability of the mobile hotspot, praising its simple setup and convenience for presentations and camping. However, concerns are raised regarding the limited data allowance, short battery life, and activation issues. Some customers also express dissatisfaction with the non-refundable nature of the product and the relatively high price of the service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 387 reviews
  • Rated 5 out of 5 stars

    15 GB WAS PLENTY

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    15 GB was enough for GPS 1200 miles and off and on social media use. Ended up using a total of 5ish - closer to 6GB of data. Been using off and on for about a week to see what uses it most, seems to be social media does not use alot persay as long as you arent uploading videos.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The 40 GB Data

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 40 gb worked better than I expected, it will literally last you a whole month.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mobile hot spot device for travel

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very happy with the WiFi performance for prepaid service since I travel.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No good

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good. I bought this online, picked up the hotspot in-store, and then when I went to activate it, I learned that BestBuy had sold me an expired sim card that had no way of being activated.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Data usage

    Rated 4 out of 5 stars

    Good

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked good. The connection is great. The only issue I had, was that it only lasted me about two days..

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use, Portable

    Rated 5 out of 5 stars

    Yaah!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very convenient and Easy to use... The fact you can carry it anywhere you go... Use it anytime you need it... It lasts 30 days once you use the minute card... Gotta give them a Hi Five , especially when you doing Virtual Schooling

    I would recommend this to a friend
  • Cons mentioned:
    Data usage

    Rated 3 out of 5 stars

    Hotspot card

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hardly any data. Gets used up but barely has any data speed.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great buy for internet access

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for a train ride and needed some internet. I found the device at Best Buy and ordered this card online. It was easy to setup and use. I will say the live tv broadcast on my tablet or phone kept buffering, but I could watch Netflix shows.

    I would recommend this to a friend
  • Cons mentioned:
    Short battery life

    Rated 4 out of 5 stars

    Wi-Fi

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not enough gb for price but gets the job done Last about 4/5 days with children with electronics

    I would recommend this to a friend
  • Pros mentioned:
    Portable

    Rated 5 out of 5 stars

    Good

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple Mobile Hotspot is a reliable and easy-to-use solution for staying connected on the go. With its compact design and straightforward setup, it's perfect for travelers, remote workers, or anyone needing internet access outside traditional Wi-Fi zones. Its fast and stable connection ensures seamless browsing, streaming, and communication, making it a must-have for those who value connectivity without the hassle.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I say it's worth it

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this on a simple Mobile moxee hotspot device. I honestly love it, getting Internet where I live is dang near impossible apparently. But this device and plan works perfect for gaming and streaming movies. sometimes it takes hours to receive my digital code sometimes it takes minutes.. Now simplemobile there website Is absolutely trash unless you have an account you can't log in or manually add a refill pin code your self. Just a mobile hotspot device doesn't make you an account but the chat support from simple Mobile is more then happy to add it for you. But all around good plan and awesome Internet

    I would recommend this to a friend
  • Cons mentioned:
    Customer service

    Rated 1 out of 5 stars

    Worst Purchase Ever

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not purchase an Ecard from Best Buy with Simple Mobile. This was the worst experience ever. I was never able to use the device or the card. I spent more than an hour talking to 5 different representatives plus a Simple Mobile Rep. They all were useless. Best Buy wouldn't refund the data purchase although I wasn't able to use it. Worst customer service ever. I been a long time customer and decided to cut ties. Customer service is dead a d doing right no longer exists.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Always need more data but would buy again

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to add service but service is costly. When multiple divices for several days. But worth it for peace of mind while traveling with children.

    I would recommend this to a friend
  • Cons mentioned:
    Customer service

    Rated 4 out of 5 stars

    Hotspot

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The card keeps me well connected when we are traveling. Would be great if the data rolled over as I don't usually use the whole time. Bad thing is Simple Mobile is very hard to work with, not very helpful. After 5 calls they still could not get me connected.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It works for my church

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use the prepaid for church streaming. It works for my needs and it is fairly reliable with very few drops in bandwidth.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    WiFi on the go

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never thought I’d need WiFi on the go but it comes in handy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fundraiser

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased the SimpleMobile Hotspot device and the 30-day, 15GB no-contract mobile hotspot plan for a golf outing my organization was hosting. It was needed at a spot where no WiFi would be available to take electronic payments via iPads. We had a little difficulty with activating the device because our original cashier scanned the wrong barcode on the device box during checkout, but once we exchanged it for a new device and it was checked out properly, the device was easy to activate and use during our event. The device held a charge all day, and the no-contract wireless plan worked perfectly for our needs. We plan to use the hotspot for other events where the WiFi signal may be weak or spotty, although we understand we will have to purchase another 30-day no-contract hotspot plan to do so.

    I would recommend this to a friend
  • Cons mentioned:
    Data usage, Price

    Rated 3 out of 5 stars

    Good but expensive

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great data but it gets used up FAST. I wish it was a little cheaper but it’s definitely a good solution when you need data while being mobile.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Hotspot for presentations on the go

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use - works great for presentations on the go.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Mobile Hotspot

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mobile hotspot product was easy to setup and use. I would recommend this item.

    I would recommend this to a friend