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Customer Ratings & Reviews

Customer reviews

Rating 3.8 out of 5 stars with 420 reviews

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72%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the product's performance, speed, and service. Many users have found the signal strength and price to be acceptable, and some appreciate the coverage it provides. However, a significant number of customers have expressed concerns about data usage, and some have reported issues with activation. A few customers have also reported negative experiences with the mobile hotspot device itself.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 420 reviews
  • Rated 4 out of 5 stars

    Good recommendation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal of data! Very convenient for a mobile Hotspot. Fast downloads and great for streaming videos of favorite shows, movies, concerts and content creators.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good deal, forty Gigs for $50

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy setup superfast digital delivery lots of data for use on remote location. highly recommend this product works well and is a great back up or remote location alternative. The mobile hotspot is compact and has good recharge time & battery life

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A pleasant surprise!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent value! I had to evacuate due to Hurricane Ida and this allowed me to work while at my mom's house in the boonies. I used this for two weeks straight and didn't exhaust the GB. This is a great prepaid option vs. Having a contract or plan you have to pay for monthly.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Nice product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and as advertised. Good customer service too.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst Purchase Ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not purchase an Ecard from Best Buy with Simple Mobile. This was the worst experience ever. I was never able to use the device or the card. I spent more than an hour talking to 5 different representatives plus a Simple Mobile Rep. They all were useless. Best Buy wouldn't refund the data purchase although I wasn't able to use it. Worst customer service ever. I been a long time customer and decided to cut ties. Customer service is dead a d doing right no longer exists.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Only good for 1 month

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well it''s the ONLY option so....Being a portable hotspot means not in use all the time. It's be nice to have internet waiting on the RV not have to reload. We may only use half before it expires. It's ok. Just wish the data did not expire.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Always need more data but would buy again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to add service but service is costly. When multiple divices for several days. But worth it for peace of mind while traveling with children.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    WiFi on the go

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never thought I’d need WiFi on the go but it comes in handy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not even cloto running outta gigs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So its been almost a month with constant use of my moxiee mobille hotspot often with several devices in use on it i used the simple mobile 40 gig plan im hoping that the data dosnt expire one month from when i purchased it becausei still have quite alot leftifthat happens ill let yall know an sayto go with the15$ saller plan instead.

    I would recommend this to a friend
  • Cons mentioned:
    Mobile hotspot

    Rated 3 out of 5 stars

    Wont buy again

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could only give three stars as I couldn’t even use it. The mobile hotspot I bought was trash.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Data usage

    Rated 3 out of 5 stars

    Could be better

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not what I expected didn’t last 30 days won’t work for me.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast internet

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was able to set it up quickly on my phone. Fast internet. No complaints

    I would recommend this to a friend
  • Pros mentioned:
    Signal strength

    Rated 5 out of 5 stars

    Simple

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My experience with my hotspot and this service was awesome not one issue my cell phone had one bar my laptop with my hotspot was 4

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Service and Price

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great service for the price abd reliability. Its lasts 30 days and not based on usage which us awesome when you have multiple users.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these cards. They always work just perfectly for what I need. It is so easy to add to my My mobile hotspot.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to install

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was really easy to install. The mobile hot spot I originally purchased this for didn't work, but luckily I was able to use this on a different hot spot

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product. When it is a storm it might lag a bit. But overall it's great!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Product Review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. Works great, exceptional service. Does it all

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not that good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sensitive in where it works. Its not that good in rural areas.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Data usage

    Rated 1 out of 5 stars

    ZERO STARS!! BUYERS BEWARE!! GET VERIZON INSTEAD!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buyer BEWARE!! This Simple Mobile hotspot plan and its Moxee mobile hotspot device are just not worth your time or your MONEY!! This 40GB plan ran out of data after only 4 days of streaming movies. I had to purchase 2 more 40GB plans for a total of $100 more plus taxes for 40GB reups/pins before I finally decided to go to Verizon where I was pleasantly surprised that I was able to purchase a brand new Verizon jetpack mobile hotspot device for $80 plus $35 activation fee and I got the unlimited pro plan for high quality streaming for $90/month and I can connect up to 10 devices!

    No, I would not recommend this to a friend
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