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Simple Mobile - MOTO E5 - Gray-Front_Standard

Simple Mobile - MOTO E5 - Gray

Model: SMMTXT1920DG3P5PSKU: 6288012

Customer rating

Rating 3.9 out of 5 stars with 67 reviews

81%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 67 Reviews
  • Rating: 5 out of 5 stars

    Good budget phone, Simple Mobile has better plans

    Posted
    Grouch1
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Simple Mobile has better plans now, be sure to shop them and sign up when a good one is available (my 3gb plan is just $20 plus taxes based on autopay). This particular phone is a back up to my Simple Mobile iPhone SE, which Simple Mobile was closing out a couple of months ago at amazing prices. So this is a review of the Moto E5 5.7" screen version (hence not the cheaper Play or more expensive Plus) based on use on wifi for watching Netflix and reading Kindle, something to keep it busy while it waits in the wings for an admittedly unlikely future iPhone SE issue. I've liked the Moto series since Google, the then-owner, started rolling out the G series. "G" meant pretty clean, stock, Android, and security updates, often one version update too. The Moto E series is the dirt-cheap alternative to the more mid-grade G series. Keep in mind that both the E and G series are divided into lower, mid, and upper tier models. The G is mainly distinguished by 1080p screens and the E series by 720p screens, though on a sub-6" phone it's hard to see the difference. This E5 is the mid-grade E5 model - other prepaid carriers (like Verizon) offer the "lower-grade" Play edition which is only 5.2". We hardly see the "Plus" edition with a 6" screen in this country, never on blow-out prepaid sales. Keep in mind that Motorola has shifted from 16*9 aspect ratio (typical modern wide-screen / Game of Thrones tv shape) to an 18*9 aspect ratio (typical Star Wars wide screen shape) so the 5.7" screen on this Moto E5 doesn't have as many square inches of screen real estate as you may think, vs a 5.2" conventional (outgoing) phone screen. One online reviewer compared the lines of text he could read - at the same text size - on a "smaller" old-skool phone to the new-fangled tall 'n' thin phones like this, and found the new supposedly "larger" screen phone only added one extra line of text. In other words, old-skool phones "letter box" Star Wars(darken the top and bottom of the screen when held sideways) while new-school phones have black bands (book ends?) on each end of the HDTV Game of Thrones episode. All the G's and E's I've had, have had great screens and weak cameras. This is no exception, just read the online reviews for details and sample pictures. Don't worry, your kid will love the high resolution selfies it takes. That part is good. This is carrier locked with the right to unlock after continuous service for one year. But it's really optimized for T-Mobile No Verizon or Sprint and so-so AT&T compatibility. This is good for Netflix, in fact great on a flight due to the long battery life (it has a bigger than average battery, and it's only pushing 720p worth of pixels).The stock Display setting in Settings is for a jazzed up vibrant color, but there is an alternative Natural setting I liked better. Better still, go into Settings, About Phone, tap on Build Number for 7 times to enter Developer Mode, and then go into Developer Options and switch to sRGB for your color palette. Now, I have to wonder how they squeezed this quality screen into a budget phone. It rocks for Netflix - well, rocks for a phone, it's not a tablet and not an iPad either. You should definitely be happy with YouTube full screen, held sideways. And the speaker (mono) directs sound to the front, where it belongs, not to the side or rear. In Developer Settings, you can also choose the optimal codec for Bluetooth stereo such as AptX and AAC. Just be sure your earbuds or headphones support the codec, otherwise you'll have to re-set this setting. SBC works with everything, but sounds terrible. Finally, be patient while the phone updates it's software. It tries to do things in the background so you can start using the phone right away, but that makes the phone feel slower than it actually is after all the updates. Once I had "forced" mine to do all the updates, app loading and switching, animations, etc. were all very "zippy". The easy way to handle updates is to give the phone a day, just turned on, on the charger, and swipe down from the top of the screen and occasionally tell it yes, update my apps, yes, install the Android 8.1 update (and restart the phone). Here's how to force it to go through the background update process more quickly: First, go to Play Store, hit the hamburger menu upper left hand corner and scroll down to Settings then scroll down to Play Store version and tap to force it to check for updates (it will find an important security and features update). Second, go to My Apps (also a drop down item in the hamburger menu) and tap on it and tell the phone to update all apps (it might already be doing so automatically - check, in about an hour, to make sure no apps got forgotten by the updater). You can do this while the phone is working in the background to finish the First step. Third, AFTER all apps are updated, drop down the notifications window shade (swipe down from top of screen) and authorize the phone to install the Android 8.1 update. The phone will restart to install this operating system update. You might find a notice a few hours later (or a few minutes later) that there is another Android 8.1 update. Click to authorize that one too. Needless to say, do this on wifi not your data plan. I think it's probably a good idea to install the SIM only after the initial wave of updates. In the future, updates won't be so overwhelming. They will be automatic and virtually unnoticed. It's just the first wave where there's a lot of catching up to do, since the phone left the factory. If you take these steps, I think you will be very happy with the zippiness of the user interface. This isn't a gamer's phone, but it is a very competent phone. Only FaceBook will make it work hard, in terms of apps. And, oh yeah, "loaded to the gills" pages like USA Today.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Big beautiful Moto

    Posted
    WheelieBoot
    • My Best Buy® MemberMember

    My first Moto, very good buy at Black Friday price. Quality build, feels solid, nice slick screen, good feeling responsive keypad. LOTS of wallpaper, so many quality photos they were in categories. Vivid screen with adjustable color tones, brightness. Brightness & color still vivid at 35%. Good volume on ringtones. 5.73gb used of 16gb memory, 10.27gb free. 8mp back cam (not 13mp), 5mp selfie cam. 1.4ghz octacore processor, 8.1 Oreo OS, microSD memory card slot up to 128gb, non removable battery, sim card/memory card tray on left side. Wifi calling capable. Easy setup, very nice overall. Glad I found it! With big capacity battery it should last long on a charge even under use.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Reasonably Value-Priced Low-End Smartphone

    Posted
    NewSimpleMobileSubscriber
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Got this phone on Black Friday for half price. Not the latest-and-greatest, but for an entry-level phone it has fairly adequate features. The screen resolution and cameras are not great but satisfactory for the price. The best feature is that it's preloaded with the Oreo Android OS. There are only three noticeable drawbacks compared with my previous phone, (1) no notification LED, (2) notifications for Gmail are erratic and inconsistent no matter what known countermeasures/fixes tried, and (3) the phone is locked to Simple Mobile and unusable with other carriers. Also, dislike the 30-day payment plans with Simple Mobile--so top-up is not fixed on the same day each month like I'd with Virgin Mobile. However, for the $50 paid, I could live with these issues. Satisfied so far, and would recommend the phone if it's on sale.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Pretty good budget phone

    Posted
    Darius
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    First one quit after few days, the screen went blank white and once turned off did not want to charge and power on. The replacement been doing well so far so must have just been a fluke. Definitely one of the better budget phones, plastic case but nice large bright screen, fast enough four core processor handles Android and it's apps well, and candy bar shape makes it easy to hold in and use with one hand. The one camera on the back takes good pictures but don't expect it to be like S8/S9 or iPhone 8/X quality. A major plus if you travel, it handles pretty much all world cell phone bands and can be set to many different languages in the settings. Motorola, under the wing of Lenovo, has been now making some great phones for all budget levels.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love this phone

    Posted
    tiredcarm
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It's really well built. Has a stronger metal housing rather than plastic like most phones. It has extremely quick keyboard response. The sound is clear and volume is louder than any previous phone I've owned. For example, I usually had to attach an external powered speaker to enjoy Netflix or Hulu. Not the case with this Moto. This may well be the best overall value I've ever received from a phone purchase! I highly recommend this phone.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    This phone shows as unlocked on the app but isn't

    Posted
    Yasmany
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this phone using BestBuy mobile app, in the app it says it is unlocked despite being a simple-mobile prepaid phone. I had to return it, seems to be an app error. Price is good, the phone is a bit slow.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    exchange

    Posted
    Dani
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Good morning, I bought the phone but it does not recognize the operator's chip, I already did some procedures indicated by the operator and but the device does not work does not accept the chip, I would like accept the return of the appliance and I would trade for another product or another. att Daniela

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great WiFi Phone

    Posted
    Sonic
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought the Moto E5 to use as a WiFi phone only. It was only $49 on BF and I could not pass it up. Use a Moto G6 Play case and screen protector for this E5 because they are both the exact same size. This phone is not able to be unlocked using the Motorola website method.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Overall Good

    Posted
    Ismat
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I ordered 2 of this cell phones, was on sale, great cell phone, would recomend this to others definitely Actually was on Sale so i wanted more than 2 but I don't know why the worst thing is you can not Order more than 2 at the time (strange,weird) Overall Excellent cell Phone :)

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great features, low price

    Posted
    NJMike
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is an excellent phone, especially for the price. The screen is huge, the battery lasts forever, and it even has a fingerprint reader. I bought these for my kids, and they love them too. The price couldn't be beat, and pre-paid is really convenient for a kids phone.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good phone for kid

    Posted
    SimpleMe
    • Verified PurchaserVerified Purchase

    Had a little confusion. I bought a plan at the retailer before activating the phone with Simple Mobile. Called Simple Mobile to activate the phone and phone was working. Middle school kid is using it with no issues. Too bad the phone is locked.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great affordable phone

    Posted
    Elvis79
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I got this for my wife as an affordable phone for our road trip. Didn’t expect much of it, but was pleasantly surprised by it. Camera works just a nice as the rest of the system and it also comes with a recent Android versions. For just under 60$ this was a steal.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Bad service

    Posted
    Maritza
    • My Best Buy® MemberMember

    Bad experience, I bought the phone Moto E5 because on the internet it says it has 13 M camera, and the one they sent me was 8M, but in customer service they just told me they could not do anything, that I return the money. But I want the one they promised me on the internet.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    False information about the Phone. NO 13mpx Camera

    Posted
    John
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought 2 phones because in the description and pics says that is a Unlock phone, and the main camera is a 13Mpx. False info. Rear camera 8mpx and front 5mpx. The phone only can be used by T-Mobile.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    False advertising by simple mobile

    Posted
    DLJ7
    • My Best Buy® MemberMember

    Box says it has an octacore CPU, but it has only a quad core CPU and extremely laggy. Blatenly false advertising by simple mobile, Will be returning.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    False advertising

    Posted
    Robertelee
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Bought this phone during black friday, the ad said not available in stores. Spec said had 13 megapixel camera and was unlocked... this was completely false. Had 8 megapixel camera and tied to a carrier

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Mofo E5

    Posted
    MZRiggens
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased this for my goddaughter for Christmas and she loves it. It is a solid phone has plenty of space for the things she loves to do such as social media and texting and web surfing.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    BOX CLEARLY SAYS octa-core processer (8 CORES0

    Posted
    DLJ7
    • My Best Buy® MemberMember

    But after running geekbench it clearly has only 4 cores. Blatently false advertising. will be returning!

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    New phone

    Posted
    Maymay
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Things were getting tight around my house and so we went to cheaper phone and plan best thing we ever did. This phone does everything my s8 did.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Better that previos version

    Posted
    RHerrera
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is my 3 moto By far is faster and lighter The prep model was ok This is by far a better unit. If we talk about battery and size

    I would recommend this to a friend