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Customer Ratings & Reviews

Customer reviews

Rating 3.4 out of 5 stars with 1199 reviews

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Rating by feature

  • Value

    Rating 3.5 out of 5 stars

  • Quality

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

63%would recommend to a friend

Customers are saying

Customers consistently note the easy setup, portability, and reliability of the Moxee 4G No-Contract Mobile Hotspot. Many customers appreciate its user-friendly interface and compact size, making it convenient for travel and on-the-go use. However, some users express concerns regarding data usage, battery life, activation issues, SIM card compatibility, and occasional connection problems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 1,199 reviews
  • Pros mentioned:
    Ease of use, Signal strength

    Rated 5 out of 5 stars

    Decent Hotspot for travel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great! I have tried several different hotspots over the year with little success. I was able to set it up without any problems. Was able to keep my kids devices connected while traveling.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Coming from IT savvy techsumer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is great. If you are savvy with wifi/modifying admin settings on routers/devices, you will have a better experience with this device. By default, this device out of box locks you to 2.4 GHz radio (Which is fine for most people), but it may throw off the less savvy if they're thinking the link speed or connection is slow. You have to log into the device (Like you would with your home router) and enable 5Ghz radio, as it seems you can only run 1 or the other. On 5GHz mode, it will run at full speed, and is my preferred choice at most times. Just remember.... If you choose to change your content settings (like streaming" to higher bit-rate like 720p or 1080p, this will burn through your Data much quicker. As long as you are conscious of your internet usage habits, this device is amazing for the price. I've kept it on for 4+ hours just on it's own batter, through VPN logging into work wit ZERO issues (albeit optimal Network connection). When battery icon was concerning i'd just plug into wall-power via provided AC/ Adapter and continuned usage. The display will show you a live readout of your Sent and Receive data so you know exactly the amount of Data you're using which is fantastic. It's not "always on" obviously to save battery, but with a simple click of any of the 2 buttons, you can light up the display to check your progress. The best part is that to "fill the time" for your future months you do NOT need to provide your personal information if you do not want to. Meaning you can buy a top up card elsewhere, navigate to the Simple mobile website to add the time to your model. (Just make sure to have your IMEI information which is the single thing that identifies your device on the Simple network. This is how the service tags to your Hotspot. After about 10-15 Minutes when you type in your new activation code on your new month, you'll then see an active connection on the Moxee and can use it right away as you normally would. For the price and convenience, this device is incredible cool.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Hotspot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is awesome. Allowed me to remote work from anywhere.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Setup process needs improvement

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works okay, but setup/instructions need improvement.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got it for my bedroom bc i have no access from my wifi upstairs.... it works great

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Hotspot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it, I use it when I’m not at home working or even if my internet at home goes out I can still use it when I need it.

    I would recommend this to a friend
  • Cons mentioned:
    Sim card

    Rated 4 out of 5 stars

    Outdated SIM card

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good device, but it comes with an outdated SIM card. After trying to activate the device, the Simple Mobile Service Representative suggested I return it to the store and exchange it. After doing so, it still couldn't be activated because, again the SIM card was outdated. I had to purchase a new SIM card before the device could be activated.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good hotspot backup

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good hotspot backup. Easy to take with you and connect. Interface is a bit confusing but ultimately legible.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Hardware is fine. Data plans are limited.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a 4G/LTE cellular access point, it does the job. I find it odd that you can have either 2.4G or 5G but not both at the same time. The biggest annoyance is the limited choice of the data plans. I never tried pulling the SIM and putting something else in.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Good hotspot

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good use when youre working offsite & need connection for your laptop. Battery life with constant use is approx 4-5 hours. Usually i have it connected in the vehicle & never occurs a problem. Maxmium speeds is approx 30-45 mbs throughout the state of florida. It can decrease in areas like Ocala FL. where it is limited access to internet due to the forrest.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    30 day plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    30 consecutive calendar days data plan does not roll over unused data. It expires after 30 days then you have to buy more data that will only last another 30 days. That’s not what I wanted so I returned it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok-ish

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works but prepare for an ultra-slow connection. Better than nothing.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Internet

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it very convenient compact easy to carry around keep me connected

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Looks good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t use it yet as I’m overseas now but when I come back I’ll start to use it.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity, Ease of use

    Rated 4 out of 5 stars

    Easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to use and I didn't have any connection problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Way to Go Best Buy Staff

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very satisfied with my purchase. Best buy staff was very informative in detail to how the device works. The device and store I would recommend to friends and family.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works good, very good size. Easily portable, changes fast.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Not bad !

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This worked grate for me! I just needed WiFi for my phone and child tablet! Streaming and gaming on phones work great

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Great Hotspot w/o a contract

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mobile Hotspot worked at a high performance level during my two week vacation. The performance was high throughout the two weeks the convenience of no-contract purchase what you need when you need it. Very easy to set up w/o any issues just follow the directions.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The simple mobile hotspot worked fantastic. easy set up. I had no internet due to at&t constant rescheduling my installation. So I bought this Simple Mobile hotspot and it worked great. I now have my at&t and actually the Hotspot is better and cheaper than my AT&T. Highly recommend.

    I would recommend this to a friend
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