Customer Ratings & Reviews

I had low expectations for this hotspot and network but surprisingly it worked really well. Kids used driving to Florida and back and we didn’t really have any issues. The 50gb of data that I bought went pretty quick though with one of the kids streaming Netflix for hours. Can get expensive with volume users.

This is not for the technically "faint of heart". I had nothing but problems from the get go. The activation process failed. Geek Squad could not get the device activated. They had me call Simple Mobile support (8778787908). It took about 45 minutes for them to resolve it. The conversation is extremely frustrating because their entire process and support script is designed for mobile phones. Nobody there knows hotspots. There are things nobody, and no website, tells you about this device. It does have both 2.4GHz and 5GHz wifi, but only one band can be active at a time. The directions tell you to go to its webpage at http://192.168.1.1 but fails to provide the username and password. It isn't until much later into the Quick Start Guide that you discover the username is admin and the password. Nobody at Simple support knows this information, so you are on your own. Also, if you talk to them about 2.4G or 5G WiFi, they don't know what to do with that. They will tell you the device only supports 4G, referring to carrier wireless. Buyer beware and good luck!

The simple mobile hotspot worked fantastic. easy set up. I had no internet due to at&t constant rescheduling my installation. So I bought this Simple Mobile hotspot and it worked great. I now have my at&t and actually the Hotspot is better and cheaper than my AT&T. Highly recommend.

Works well once you set up. Took some time to get it personalized (network name, new password, login in info, create account, etc) as expected but once it’s set up, super easy to use. Mainly used it to connect to a smart TV (outside/tailgating) to stream Youtube TV for college football and worked great, no connection loss or buffering (used within a populated city with great cell reception). Would recommend to a friend. I’d recommend having a portable battery or outlet nearby because it drains somewhat quickly.

This is good for use as a mobile hotspot, it has good range and fast internet.....too expensive though but pretty good in the end

I really like this device a lot. It is very easy to set up and it works great. With Simple Mobile and this device I can take my tablet in my vechicle and have internet wherever I go. I also like that the device was inexpensive.

As an onine college student, I must have reliable internet. This hotspot has been a lifesaver! Easy to set up and easy to use! Had this for years with no probelms at all!

It works but prepare for an ultra-slow connection. Better than nothing.

Love it very convenient compact easy to carry around keep me connected

I purchased tjis mobile portable Hotspot device and for the most part I am pleased with the compact size, easy to use 2 button function and readable display. Under $100 portable mobile internet device that is user friendly has been good.

Didn’t use it yet as I’m overseas now but when I come back I’ll start to use it.

This worked grate for me! I just needed WiFi for my phone and child tablet! Streaming and gaming on phones work great

When it works and has service it's good it seems like it goes off tmobile towers, but it does not work everywhere i would like it to. I have tmobile so i can usually get service any way. There's probably better ones for more money.

This item works great. A word of advice, do not buy the prepaid plan from Bestbuy. I spent 1 hour on the phone with Simply Mobile explaining how the sales associate sold me the wrong plan and how they were unable to issue a refund. Bad customer service but the hotspot worked great once i paid for the plan again online. I’m out $50 due to being sold a phone plan instead of a prepaid hotspot plan.

This thing works remarkably well! I’ve been using it to Stream Netflix to my TV while my Bro is connected as well using it for his Xbox online gaming AND our phones connected as well. You do burn through data pretty quick and it’s more expensive to use than a regular ISP but if you live somewhere there is no IDP available- this is a good option!

I'm pretty happy with the layout. I've had to use hotspots before but I wasn't able to see the data info without logging on to their website. This was a really nice feature. Easy to set up and use.

I am very satisfied with my purchase. Best buy staff was very informative in detail to how the device works. The device and store I would recommend to friends and family.

This had been a clutch mobile hotspot for travel. I have used numerous times on trips from Atlanta to Chicago with 2 kids and hours of YouTube. No drops at all.

I wasn’t able to activate it cause somehow it wasn’t scanned by someone at Best Buy and now I’m having to go thru so much just to get it fixed.

Buyers beware…It’s a shame that Best Buy would sell these with expired SIM cards (at least that’s what SimpleMoblie tech support told me). You would need to buy another SIM card from Best Buy for the device to work or SimpleMobile will send you a SIM card for free if you call Tech support. I decided to wait a few days and let them send me a new SIM card. Once it arrived I called tech support again only for them to tell me that the new SIM card is expired and the old one is working fine… I still couldn’t get it to activate. I don’t think these guys know what they are doing and clearly they don’t care cause the new card clearly says on the back to activate that SIM card by 08/09/22. It’s April 2023. Needless to say I’m tossing this thing away and that $50 I’m not getting back.