Customer Ratings & Reviews

very handy when i don’t have service or wifi. recommend 10/10

I purchased tjis mobile portable Hotspot device and for the most part I am pleased with the compact size, easy to use 2 button function and readable display. Under $100 portable mobile internet device that is user friendly has been good.

As an onine college student, I must have reliable internet. This hotspot has been a lifesaver! Easy to set up and easy to use! Had this for years with no probelms at all!

Everything arrived safely and the product worked as expected.

Works well and was easy to set up the internet service. The little gauge to tell you how much data you have left is really convenient.

This is good for use as a mobile hotspot, it has good range and fast internet.....too expensive though but pretty good in the end

I am not impressed with this device. Trying to set it up was very difficult, and even the customer service was having a hard time getting it up and running. It also took 20 minutes for everything to be completed.

When it works and has service it's good it seems like it goes off tmobile towers, but it does not work everywhere i would like it to. I have tmobile so i can usually get service any way. There's probably better ones for more money.

This thing works remarkably well! I’ve been using it to Stream Netflix to my TV while my Bro is connected as well using it for his Xbox online gaming AND our phones connected as well. You do burn through data pretty quick and it’s more expensive to use than a regular ISP but if you live somewhere there is no IDP available- this is a good option!

30 consecutive calendar days data plan does not roll over unused data. It expires after 30 days then you have to buy more data that will only last another 30 days. That’s not what I wanted so I returned it.

I love it, I use it when I’m not at home working or even if my internet at home goes out I can still use it when I need it.

This had been a clutch mobile hotspot for travel. I have used numerous times on trips from Atlanta to Chicago with 2 kids and hours of YouTube. No drops at all.

The quality was honestly spectacular. The only downfall is I didn’t do my research correctly but it fulfills your needs. You’re even able to connect a tv but be careful for the data plan you use because you can run it up in two days just like me lol , love it overall. Thanks !

I wasn’t able to activate it cause somehow it wasn’t scanned by someone at Best Buy and now I’m having to go thru so much just to get it fixed.

This item works great. A word of advice, do not buy the prepaid plan from Bestbuy. I spent 1 hour on the phone with Simply Mobile explaining how the sales associate sold me the wrong plan and how they were unable to issue a refund. Bad customer service but the hotspot worked great once i paid for the plan again online. I’m out $50 due to being sold a phone plan instead of a prepaid hotspot plan.

I got it for my bedroom bc i have no access from my wifi upstairs.... it works great

Buyers beware…It’s a shame that Best Buy would sell these with expired SIM cards (at least that’s what SimpleMoblie tech support told me). You would need to buy another SIM card from Best Buy for the device to work or SimpleMobile will send you a SIM card for free if you call Tech support. I decided to wait a few days and let them send me a new SIM card. Once it arrived I called tech support again only for them to tell me that the new SIM card is expired and the old one is working fine… I still couldn’t get it to activate. I don’t think these guys know what they are doing and clearly they don’t care cause the new card clearly says on the back to activate that SIM card by 08/09/22. It’s April 2023. Needless to say I’m tossing this thing away and that $50 I’m not getting back.

This was such a life saver for me. My crappy internet went out and they said it’s gonna be 5 days for a technician visit. So I got this for the interim and it has served me really well. Some of the things to highlight: - 20-30mbps on LTE and 5Ghz WiFi - Very good range on the 5Ghz WiFi - I was surprised to see that we can connect from downstairs with good signal when the unit was upstairs - Can connect multiple devices and stream content simultaneously with no issues. Box says it can handle up to 16 connections - Easy reloading options - 3-4 hours usage on battery - the display is very useful in showing active data usage - 5Ghz network is off by default and you can only enable one WiFi network at a time. So if you want to use the 5Ghz network for speed then you have to turn off the 2.4Ghz network. This option is only available if you go through the web admin portal, just FYI All in all, this little dude packs a punch. Definitely worth the purchase and I highly recommend!

Works easy but maybe too easy - not a computer person, so would like more instructions. Otherwise seems good.

This is awesome. Allowed me to remote work from anywhere.