Customer Ratings & Reviews

I was excited to try out the SimpliSafe system. This particular bundle included nine pieces: the base unit, a motion detector, 4 door sensors, a key pad, and 2 outdoor cameras. Setting up the system was pretty straight forward and easy. One major complication in set up was that my wifi is dual band which auto switches. SImpliSafe systems WILL NOT WORK on this type of wifi system. After a bit of searching online I found that a solution was to connect the unit to our guest wifi which only broadcasts the 2.4 band. Once I got that figured out activation the system and connected the various parts to the base station was relatively simple. You will have to download the SimpliSafe app before set up. The cameras are 2 way and contain a pretty loud siren that blares when the alarm does sound. In the week we have been using the system the cameras have disconnected or malfunctioned numerous times. They are both very close to wifi router but there are a couple of walls (including an exterior wall) which is evidently creating some interference. SimpliSafe offers support via chat or phone. It took a while to get them on the line, but they were helpful once I got them. There are additional add on products that you can easily add to the system. (I purchased the external siren and a FOB.) There are a couple of monitoring options. The self-monitoring one is about $11 and the one where SimpliSafe monitors your system is about $37 every month. There is no long term commitment though they do make it difficult to cancel you have to call the 800 number and talk with an agent. You can upgrade the plan online but not cancel it online. One major consideration to keep in mind when considering this system is the reliability of your internet service. It is 100% dependent upon a strong 2.4 network wifi connection.

First and foremost, the setup process is a breeze. No complicated wiring or professional installation required. Simply follow the intuitive instructions after downloading the app, and you'll have your system up and running in no time. I can see how this can be of extreme usefulness if one isn’t savvy with tools. Keep in mind that there are more addons to this system but this is a wonderful start. The included sensors are incredibly responsive, detecting even the slightest motion or intrusion with precision. You can rest assured knowing that your home is being thoroughly monitored and protected. The four entry sensors really make this a whole house package. front doors, garages, and even a few windows can be monitored and can ultimately trigger an event in the case that it was a true event. There was one catch and that was the fact that the system costs money to buy and money to record. Its expected in todays day and age given as the CCTV systems are more expensive depending on certain features and the fact that your footage is secure in a cloud based system gives you some sort of peace of mind that if they take your DVR, you're not completely out of luck. Cloud based systems are basically the safest thing in terms of storing data securely. I just didn't like having to pay record something in case there's an event. Simplisafe offers different pricing tiers to match your needs, ranging from the Fast Protect to the more comprehensive options. You can select the plan that suits your budget and desired level of protection. The Fast Protect plan covers the essentials, providing 24/7 monitoring and access to the mobile app. There are lower tiers and their unmonitored option which just lets you disarm and check your feed. You can't use their advanced features which include 24/7 dispatch, unlimited camera recording, and ability to download footage. The camera quality left a lot to be desired but it got the job done. It also lacked in the night vision department. I wasn't too pleased with the fact that I'm limited to what I can do with the system that I'd purchase to secure my home. It does well as expected. My only two complaints are the need for a plan and the camera quality. Sure they're HD but it sort of is useless in terms of using the video for evidence etc.

The most important thing I want anyone who reads this review to know is just how EASY it was to setup the SimpliSafe system. It was effortlessly simple. I blocked out a whole day but had all devices paired in about an hour. The SimpliSafe mobile app is fantastic and it's the first time ever that things have just worked, paired, connected to my WiFi, etc. without an issue. I say all of this because I know the trepidation I had and I am surprised and happy with the setup experience, that on that alone, I would recommend the SimpliSafe system. What's in the box (SimpliSafe 9pc Outdoor Security Kit) - 1x Base Station, Connects Wirelessly, 24 hour battery backup, No Ethernet Required (or supported) - 2x Cameras (Wireless) - 4x Entry Sensors (Door/Window Open Sensors) - 1x Motion Sensor - 1x Keypad Mounting tape, screws, USB cables, etc. There's also a yard sign and stickers for your windows. Rechargeable devices (not including base station, which has it's own batter) charge via microUSB. The sensors use Lithium 2032 batteries, the Keypad uses AA batteries. In terms of the build quality, everything feels well made, quality and not cheap. The SimpliSafe system feels and looks professional. The cameras are bigger and chunkier than I expected, but using them outdoors in all weather, I am guessing it's a trade off. I can't comment on battery life, SimplifSafe rate them for at least 3 months - so we'll see. Video quality is very good (1080p). The base sttaion looks good, it's also the alarm (95db) and they encourage you to put it in the center of your home. I had no issues with WiFi connectivity and I run a mesh network. What is important to know is that to get full features you need to have a SimpliSafe subscription to get all app features. There's free 30 day pro monitoring included (it's about $1 a day). The system works without pro monitoring but you lose features (cloud recording storage, which is important, cellular backup). The plus is that you can cancel anytime, which is what I think I'll do after 30 days - paying for a subscription when we're on vacation as my partner works from home most days. Overall, I'm impressed. Easier to setup than expected, looks great and the kit has everything you need for the average small-medium home. There are add on products you can buy like video doorbells and water, smoke, glass breakage sensors - so you can literally do everything you need with one app and kit. Which is pretty cool and I checked out the prices and they're reasonable. So you can have the SimpliSafe ecosystem for everything. If I have one criticism, maybe two... I wish the used USB C for the camera charging and the cameras are large. I'll give SimpliSafe a pass on the large cameras, as they also make a good visual deterrent. Definitely recommended, great app, easy to setup, and that extra peace of mind you need.

This system was very affordable and very easy to set up.

I really like the SIMPLISAFE SYSTEM. It's simple, easy to use, a breeze to setup, and highly effective at guarding your home! I was anxious to get this newest system because it finally has outdoor cameras ... the lack of monitoring of the outdoors was my only complaint of "Version 1" that I got in 2019. This version now includes the cameras and they are exceptional! Crystal clear, color, video with no noticable lag in transmission given it's going across the internet to my phone. As I mentioned, SIMPLISAFE is a breeze to setup. This version is even easier than the 2019 model because it recognizes the item to be setup so much quicker and the onscreen prompts really help. I setup 2 outdoor cameras and 4 window sensors in a matter of minutes. I only did a temporary setup because I'm going to move and fully install this system and other SIMPLISAFE components in our new home when completed in a couple of months. SIMPLISAFE did such an amazing job of "monitoring" at my old house, and when the home was broken into right after the holidays last year, it captured a video of the bad guy that helped our Police! The live monitoring by SIMPLISAFE staff is exceptional and worth the monthly charge which is far less than what other companies charge.

Easy setup. The camera are very clear. Great value

Great system! Easy to use and set up, great tech support for any issues that may arise after self installation. Went from the Ring system to this and would definitely recommend SimpliSafe over the Ring.

Excellent product. I bought it so I could keep taps on my house from work. Already scared someone away with my voice on the camera from 45 miles away lol.

Good system with a stellar app. My PoE system never arrived so I went with this as a backup. The base station is annoying and I wish it could be more discreet. The signal quality is mediocre, but still I can connect to the lower-connectivity camera about 90% of the time

We bough our simplisafe bundle back in the fall of 2021. Within the first few months one of our outdoor cameras had stopped working, and would not reset or reconnect no matter how many times we tried. Our backyard camera ended up dying every 3 days despite being on the charger for well over 4-6 hours. Now in spring of 2024, we have no working sensors or cameras (despite having charged and replaced batteries). Complete waste of time and money, I would not purchase again.

The system works perfectly and no internet access needed!

worst customer sevrice on Best Buy's and even 200% worse for SimpliSafe.