Customer Ratings & Reviews
Rated 5 out of 5 stars
** SUPER IMPRESSED ** Incredible Value **Posted .
SimpliSafe has been around for over a decade, but this is my first chance to interact with this product, and i must admit that I’m duly impressed. My last security system required costly and invasive installation progress, running low-voltage wires to every main floor and basement windows, doors, keypads, etc. I’ll admit initial unboxing was a tad overwhelming, as I’m NOT a handy guy. It had me worried I’d need to sub it out, or ask for help but I’m happy to state, this system is truly a breeze to setup and install. Easy quick start guide, magnets and adhesives, and no tool requirements (save for 2 mounting screws on outdoor camera if you don’t have anywhere for the magnet to bind). Simply download and open the SimpliSafe app and it walks you through setup step-by-step, sensor by sensor in whatever order you prefer. Having worked with a number of camera systems this was by far the most painless and simple procedure imaginable. Plug the thing in, hit Menu on the keypad, or add camera on the app, and then use the camera to scan a QR code and voila. Literally 90 seconds. The outdoor camera took me a second bc i was looking for a base to mount the cam to. Unbeknownst to me, the “base” is actually an ultra powerful magnet. Note it does require 5 hours to charge the Li-Ion battery before first use, so if you’re mounting it up high out of reach keep that in consideration. The top screws off and the battery snaps right in. Foolproof. I’m seriously so impressed I’m tempted to look and see if SimpliSafe is publicly traded, bc this company’s product (and optional monitoring services) are truly top-notch. I was even treated to a convenient software update upon install, just put keypad near the base, and 12 minutes later viola, even better !! Complete Package includes +1 main base station +2 cams, indoor and outdoor +3 door sensors +1 motion sensor +Security Signs, stakes, stickers Add-on accessories include -glass break sensors -key fob panic button -extra sirens (105 db) -smoke detectors -carbon dioxide detectors -water sensors -temperature sensors Available at http://SimpliSafe.com/alarm-sensors/ Pros +impeccable value +expertly packaged +excellent design +well built components +sexy aesthetics (base station) +camera setup scans app QR code +voice guided setup, base and camera +two-way audio mode to each camera +outdoor camera night vision in color +extremely powerful magnet attachment +works both online monitored or offline non +no unsightly wires, no cutting, all wireless +base station has 24-hour backup battery Cons -cameras not 4k -app could be more customizable -no integration with Apple HomeKit Secure Video -image rotation not available in the app (just flip) -recording capabilities require cloud monitoring service Conclusion I’ve reviewed several dozen products, and honestly believe this might be among the best of the bunch. There’s nothing here not to love here. This system is incredibly well-refined after several iterations over the previous decade(s). If you’re in the market and wanting to provide peace-of-mind safety, and don’t want to pay a costly professional to install, SimpliSafe is “the” safest bet you can make. Recommendation: Strong BuyI would recommend this to a friend
Rated 5 out of 5 stars
Easy to Install, Top Notch Security SolutionPosted .
============================= >>>>> Bottom Line Up front: <<<<< ============================= - Everything you need to start securing the average sized home right in this box – literally upon unboxing it - Super easy installation of cameras and sensors thanks to easy-to-follow video walk throughs in the SimpliSafe “App” - No phone line needed for system to work - The SimpliSafe system has no local storage of recorded events - the best security and monitoring features are lock you in monthly price commitments, but long-term contract commitments are not required The SimpliSafe Home Security System with Outdoor Camera delivers on so many fronts, but still requires a paying for a monthly “Monitoring Plan” to get the “most” out of the features and enhanced security benefits that is offered on the box. The best thing about the SimpliSafe system is the ability to “customize” the number of sensors, cameras, and types hardware for your needs– in addition to – offering professional grade monitoring plans as well. Factor in dead simple mounting and installation of all the hardware (thanks in part to the SimpliSafe App walkthroughs), clear indoor AND outdoor HD video and audio capture, and a straightforward easy to use User Interface (UI) in the app (to include the included wireless Physical Keypad in the box) …. it becomes really hard NOT to appreciate the level of flexibility and security the SimpliSafe Home Security System can offer. ===================================== > Overall Design/Aesthetics and Installation: < ===================================== From an aesthetic perspective, most security systems either go full “stealth” and try to blend or hide into their surroundings – OR – modern/minimalist sort of motif that just goes with “anything”; but doesn’t exactly look like it is trying to hide in plain sight either. I think the SimpliSafe home security system and outdoor camera fall into that last camp. None of the sensors or cameras in this system are exceeding large or unpleasant to look at it – but its not like you going to “miss” one when looking around a room or at the exterior camera mounted location – especially in white like this system. All the sensors and wireless hardware pieces are conveniently shipped with self-adhesive pads pre-installed for near instantaneous mounting right out of the box. As you can see in my photos, you just peel and stick and your good to go. The only exceptions being the vase shaped base station, and outdoor camera (actually requires mounting a couple of screws). The open/close entry sensors are small and fit into almost any space, plus you can easily change out the coin shaped batteries once the time comes without having to buy a whole new sensor. Speaking of the base station, I thought it was pretty nifty that the LED color ring helped to identify the status of the system (armed, disarmed, etc). The wireless backlit keypad looks slick and modern; however, it doesn’t offer much more than basic arm/disarm and basic sensor (i.e., non camera) options on the built-in screen. At first, I was under the impression (or rather hopeful) that I could get a small video feed (even if low resolution) on it – but alas that’s not how the keypad works. Sure, would be a nice feature have someday, just saying … (although I am sure that would add to cost and reduced battery life). The Indoor SimpliCam looks all business in the all-matte black color scheme along with the black metal support stand. There isn’t much to say from a style perspective other than it’s the only “matte black” colored piece of hardware in the box (which was odd to me) – but I am not complaining. The wireless outdoor camera has a white exterior shell, with matte black camera plate and accents. I really liked the way SimpliSafe designed the whole “twist-off” face plate – that in turn houses the removal and rechargeable battery. I t made it really easy for me to keep the unit in place and just access the battery when I needed to. ==================================== > Personal thoughts /Usage observations: < ==================================== Having personally used home security systems from Vivint and ADT in the past, thanks to all the contracts, installation and equipment fees – I never went back (that was like 10 years ago). Ever since then I have relied on my own mix of networked home security cameras (to include doorbell and outdoor cameras) – with varying levels of satisfaction. What really stuck out to me is how super easy to set the whole system myself – WHILE STILL being able to get non contractual Professional level monitoring when I wanted it/need it. Prior to installing on the SimpliSafe System, I relied on the Eufy Security System with indoor/outdoor cameras. With that a basis for comparison, I can say that SimpliSafe’s “App” integration and UI is preferable. The SimpliCam’s video is crisp in both normal and low light situations, and I really appreciate the physical privacy that it has when not in use (by default). Same goes for the SimpliSafe outdoor camera – particularly the low light performance (as you can see in my photos as well). My porch is pretty dark against a wood line, and I am hard pressed to say the outdoor cam could not have been any brighter in the video captures. What I honestly don’t like is that there is no “local” storage, SD/USB, options. Call me old fashioned, but I am old school in having local access to my security and not having to rely on cloud or company servers to “hold” my data. I’d gladly pass “extra” for this functionality if it were ever offered, and if you’re the type of person where this is not a concern, then this may not bother you at all. This is further exacerbated by the fact that if you WANT unlimited recording saved to the “cloud” you have to “subscribe” (i.e. pay) for the lowest tier of “monitoring plans” from SimpliSafe. Otherwise, the “free” tier acts as a real time alert system on your phone or wireless keypad. One of the other things I found truly satisfying is that the SimpliSafe system has a built-in cellular radio, so that it DOES NOT require a dedicated land line to connect to emergency services for help. On top of that, the base station even has a built-in battery than can last a couple of hours - in the event of a crafty crook trying to cut power, or power outages that may encourage unsavory activities by some people looking to take advantage of that. ========================== >>>>> Closing thoughts: <<<<< ========================== Even though the last couple of things I said about my thoughts and observations seemed negative, I am still overly impressed with the whole SimpliSafe system. Because, if and when I want to go on vacation, I can simply “pay” for professional grade monitoring, that can call emergency services and connect WIHTOUT dedicated phone line service– and then cancel that once I get back home. Very few systems can provide me with that level of flexibly that I am aware of right now. The fact that the system can pull double duty is like having 2 systems in one (one being free “alert” monitoring, and the other being “paid” professional services) without having to “invest” or lock into long term monitoring agreements with the big names like ADT or Vivint, etc. The only thing that would make this perfect is just built-in storage options for events. Regardless, I feel the whole system delivers on what it set out to do – provide professional grade whole home protection that can grow and change to remain as flexible as you need it be.I would recommend this to a friend
- Pros mentioned:App, Camera, Ease of useCons mentioned:Value
Rated 5 out of 5 stars
Simple but Powerful DIY SecurityPosted .
SimpiSafe has been a credible brand for DIY security for years now, but they recently introduced their outdoor camera and this kit truly seems complete! UNBOXING & SETUP: - Simplisafe really makes the unboxing process truly easy. They individually box each item so that its easier to unbox and figure out each item at a time rather than just doing it all at the same time. - Setting up was truly a breeze! You do need the “Simplisafe” app on your phone, but once you sign in with an account the app takes you step by step through the process and it was very smooth. - Once the base is set up, its really up to you on adding whatever additional things you want for it! So you can add the camera, motion sensors, keypad, etc individually or add them later if you want to take it slow. PROS: - Simple put, Simplisafe works fantastic! When everything is all set up, it all just works smoothly with each other and the ease of use is great. - The base is really elegant and looks nice in a room. Plus I like the sound functionality it has when a door is open, or even when the alarm goes off it is serious! Just nice to have that central base holding everything together properly. - I think this package really comes with a lot to offer for the price. An indoor cam, outdoor cam, 3 door sensors, 1 motion sensor, keypad, and the base station. Just a lot to offer that covers a lot of functionality! - The indoor cam is fantastic! It was easy to set up and the settings in the app help you really narrow in on how you want it to work. Plus it has a speaker/microphone on it for talking to whoever is in the room. - I also like on the indoor cam the “shutter” which gives an extra level of privacy. You can turn off the shutter if you want, but its nice to have in case you want that extra level of privacy when you are home and don’t need the camera recording. - The outdoor camera is also fantastic! The picture looks great and the fact that its wireless really hammers home the DIY ease of this entire system. - Lastly, everything is tied together nicely in the SimpliSafe app. Its easy to check on everything, monitor the home, and arm or disarm the system depending on where you are. Having a good app is important and this one is well done. CONS: - The system comes with a 30 day free but Simplisafe forces you to decide right away whether to use it or decline it. I elected to use it because why not, however I found out afterwards the ONLY way to cancel the free trial, is to call in! On top of that, if I want to change my plan, the ONLY way of changing it is to call in. To me, the whole point of these DIY systems is to choose whether you want to pay for professional monitoring or just have some peace of mind that you can monitor it by yourself. And to have no option to change or cancel your plan online is very inconvenient. - The app has a history timeline to see what has happened in the house, but it really only shows the history for alarms and cameras. They do not show the history of doors opening and closing when the alarm is off, which other systems do and can be quite handy at times. This seems like a simple app side update to incorporate more actions in the history but at this time they are not there. BOTTOM LINE: - If you are in the market for some DIY security, you would be hard pressed to find better value than this SimpliSafe package. The security monitoring is already fantastic, but to add in an indoor and outdoor camera really completes the package. This is a great way to have some peace of mind for monitoring your home without going overboard!I would recommend this to a friend
- Pros mentioned:Camera, Safety, Set upCons mentioned:Alarm, Motion, Video
Rated 5 out of 5 stars
Great investment for your safetyPosted .
>> Overview After having the Simplisafe security system with Outdoor Camera for about a week, the biggest takeaway I have is that it provided me with a huge sense of security when I am at home sleeping more than when I am away from the house. It looks like I am more worried about having security/safety issues while at home sleeping than away from home, so I would say that to me this system works best to protect my family than my property. Of course, I also see myself with an extra peace of mind if I am away on vacation for several days, as I know my home will be monitored and safe. My whole family shares this sentiment. Perhaps the only worry I have if I am away from home and the system is activated, is that a false-alarm is triggered and I am unable to get contacted, as I wouldn’t like to bother anyone if there was not need to. I haven’t used the system for a long period of time so I cannot say how the experience with this scenario would be. Even though you must pay for a monitoring plan, I think putting the extra money for a plan is worth every penny, having something protect your family, especially while sleeping, has no price. As of this review, I’d give Simplisafe a 5 rating. - Pros: easy to setup, easy to add sensors/cameras, no-contract, good selection of sensors. - Cons: a little lag in live camera video. >> Setup Despite a couple of glitches during setup, I was surprised at how easy it was to setup/configure the different components. In this aspect I think Simplisafe has a solid 5/5. Let’s look at what came in the box and where I placed the different components: - 1 base station: located in the living room. - 1 key pad: placed on the coffee table at the entrance for now. - 3 door sensors: used for the front door, back door and the garage door. - 1 motion sensor: position close to the stairs for now. - 1 indoor camera: placed in the dining area for now. - 1 outdoor camera: placed in the backyard attached to the shed pointing towards the back of the house for now (until a more permanent place to put it). With the setup above, I covered the first floor. For the second floor I might get one extra motion sensor and door sensor, but perhaps I don’t need to add more, time will tell. For the actual device setup/configuration, it was suggested to use the Phone App for the configuration, but it couldn’t connect to the Base Station. That is why for the first setup I had to use the Keypad to connect the Base Station to the WiFi. From there, it was easy to add the sensors and cameras. Note that for setting app the cameras, you need to subscribe to a monitoring plan (at least it didn’t allow me to just add the cameras and get a live view from them). >> Configuration There are three modes: Off, Home and Away. Home mode is for when going to sleep and Away mode is when going out. Each mode can be customized using the Simplisafe App. The App (phone) and Webb App (computer) provide good control of your device, and in addition, you have the keypad at hand to configure and control your system. The Keypad comes handy when I enter the house and want to disable the alarm without making use of my phone, in fact I use it all the time before leaving and after entering the house, and sometimes before going to home to set the Alarm System to “Home” mode. In case I forgot to arm the alarm, I can always go to the Simplisafe App and activate it from there. I like the fact that the Base Station provides audio notifications on different events, e.g. when opening a door when in Off mode, and also that it plays a real Sound Alarm when the circumstances merit. >> Monitoring We haven’t had any event that needed Simplisafe to contact us. There is a 72-hour trial period, a so-called Practice mode, that you have to go through before the full features for your monitoring service are enabled. Emergency Dispatch Service becomes active after that 72 hour period. >> Outdoor camera One thing to note about the outdoor camera, as it is something that is prominently advertised as part of this package, is that it is not intended to raise an alarm when detecting movement. It records on movement detection, alarm raised or if you connect directly to the camera through the Simplisafe App and start recording. Recordings are available for review using the App. Also, be careful to place the camera where there is good WiFi coverage. I placed it a little bit far away from the main WiFi router so I’d need to either extend the WiFi or move it closer to the house as I am not always successful to connect to it from the Phone or Web App. Although the outdoor camera is easy to setup, it is battery operated and is attached to the camera base with a strong magnet, I am a little worried that it is somehow easy to detach the camera from the magnet. Well, time will tell, but I am thinking about placing it a higher attached to the back of the house. >> One or multiple monitoring companies? We already have a “smart” doorbell, as well as well as a monitoring camera inside the house, and we have another outdoor camera we’ve ordered. Now, that I think, perhaps it would make more sense to pay only a single company and bundle all your monitoring devices under it. However, sometimes I feel that having multiple companies is akin to having risk spread across different entities instead of a single point of failure. So, I’d say to consider this before buying Simplesafe.I would recommend this to a friend
Rated 4 out of 5 stars
Simple, Affordable, and Highly Customizable!Posted .
Within 1 month of moving into our new housing development, two houses were broken into and robbed...one while our neighbor was still at home in bed. We quickly added additional locks to all windows and doors, but my family felt it would be wise to invest in a home security system. What caught my eye about SimpliSafe (besides hearing nearly constant podcast advertising) is that there is no contract, the service cost is low, and there are more sensor options than virtually any other DYI Security System. I don’t have to deal with any pushy salesmen. I can purchase a starter system and then add sensors and cameras over time to build a custom system that meets my specific needs and interests. The system is incredibly simple to setup following the instructions in the mobile app. I was initially worried that the door sensors would not work - as my doors do not close flush with the surrounding trim. But, as long as the two pieces of the sensor are within 2 inches of one another, they work seamlessly. I was quickly able to label each sensor within the app so that I can be notified of which door is open or closed. And, I can set the base station to chime each time one of the doors is opened. The camera set-up was also impressively easy. I very much appreciate that the interior camera closes the shutter when the alarm is not armed. This provides assurance that nobody is able to view the interior of our house when we are not expecting it. The mobile app makes changing settings an absolute breeze. The app can be slow to load at times, but navigation and changing settings is easy and intuitive. My complaints are mostly minor. I wish that there were options to change the sound effect for the door chime and I hate that the exterior camera batteries charge via Micro USB instead of USB-C. I also don’t particularly like that the exterior camera is only held to the mount with a magnet. If you put the camera within reach, anybody could reach up and steal the entire camera just by lifting it off of the mount. Typically a security camera would not be installed in a location that can be easily reached, but the exterior camera runs off of batteries that will need to be recharged every 3 to 6 months - so you will need to be able to reach them often to change the battery. The good news is that SimpliSafe sells a solar panel adapter that will keep the external camera charged. I also don’t like that I can’t get over the perception that the system is reliant on Wi-Fi. The base station does have a Mobile Sim Card and backup battery inside - so cutting the Wi-Fi or power after the alarm is triggered will not prevent the system from alerting the police, but for some reason I am not completely confident that the system can stay fully armed without Wi-Fi. And, I pay extra for video monitoring. If the Wi-Fi is down, the cameras will not work - which may mean that police dispatch is slower than what I am paying for. My research says that SimpliSafe can function without Wi-Fi, but I cannot get over the feeling that communication may not work between all of the sensors and the keypad (or home base) without an internet connection. But, so far I have not experienced any issues. Overall, I will absolutely be recommending SimpliSafe to family and friends. Because it is so affordable and easy to set up - I think everybody interested in home security should try the system. SimpliSafe offers a 60 day trial where they will reimburse all equipment costs and even pay return shipping. I am aware that I now sound like one of the many podcast advertisements, but I am quite happy with the system. I will definitely be adding more sensors soon. After all, it is the only DYI system that has the option of Internal Cameras, External Cameras, Motions Sensors, Glass Breaking Sensors, Door Sensors, Window Sensors, Water Sensors, Temperature Sensors, Smoke Detectors, Key Fob Remote, Panic Button, and even a Smart Deadbolt and Video Doorbell. Home security truly cannot get more simple than this.I would recommend this to a friend
Rated 4 out of 5 stars
Great Alarm Value despite slow live cameraPosted .
I looked into alarm systems a while back and was surprised to find out just how expensive a monitoring service is. SimpliSafe offers a live monitoring plan for $14.99 or $24.99. The cheaper plan doesn’t support recorded videos, so I ended up upgrading to their “most popular” $24.99 plan, which was still half the price of a couple other alarm quotes I’ve gotten. The included kit provides a base station, keypad, wireless camera, wired camera, door sensors, and a motion sensor. Setup was fairly easy, and requires downloading the SimpliSafe app. The app itself had good reviews on the App Store, which reassured me that I was in for a positive experience. The app itself allowed easy setup of the base station, and then prompted to add accessories like the keypad, a camera and sensors. The whole process was fairly simple and aside from waiting on the keypad to install a software update, was fairly quick. I did have a little trouble navigating the menu after the fact to add another sensor that hadn’t been setup yet, but once I found the right location, setting that up was easy as well. Everything is battery powered, apart from the base station, though the base station has a backup battery as well in case power is lost. On the premium monitoring plan, the base station also has backup internet service through a pre installed SIM card. This gave me a lot more peace of mind. I have had only a couple negative experiences which prevent this from being a 5 start product and service. The biggest is that launching the live camera feed can be very slow at times. Since it’s run on battery power, it’s in sleep mode until motion is detected, and it can take quite a while to wake up from the app at times. It’s done a fairly good job catching motion activated events, which I can review in the recorded timeline in the app though, which is most important. It also freaks out if 2 devices are trying to load the camera at the same time. When my wife and I tried to view the live feed after a delivery, at the same time, it disconnected her feed, and my feed took a very long time to load. After 10-15 seconds I gave up and just watched the recorded history instead of the live feed. Once the camera has been woken up recently, I seem to be able to quickly pull up the live feed. Hopefully this is something they can improve in future software updates. The wireless camera claims to last several months on a single charge, but they do offer a separate purchasable solar panel, which I may look into depending how long the battery lasts in practice. My other gripe is the lack of separate user logins. For an app designed for security, having to share a user login with my wife, mom, and in-laws to allow them to use the app to arm and disarm the system just seems really backwards. The system allows you to provide a separate PIN for others, but the convenience of using the app for arming and disarming can’t be overstated. Overall, I’m happy with the SimpliSafe system, and I think it may be the best alternative to traditional alarm monitoring companies, considering the cost savings. I would definitely recommend this product if you’re looking into active home monitoring.I would recommend this to a friend
- Pros mentioned:Camera, Ease of use, Safety
Rated 4 out of 5 stars
Very Simple with versatile monitoring optionsPosted .
All of the components for your SimpliSafe Home security system with outdoor camera come well packaged in a box. You have a let’s get started page in the box. You download the SimpliSafe app. Next you need to create an account. This package has: base station, keypad, motion sensor, entry sensor x 3, indoor camera, outdoor camera, 2 SimpliSafe decals for your windows, and 1 large SimpliSafe sign with stakes you can mount in your yard. Setting up the system was very easy. Much easier than I expected. You must use your phone for this setup. Base station: this is the first device to set up. You need AC power and place this device in a central location. You should have your Bluetooth and Wi-Fi ready. You are prompted to enter the serial number or scan the QR code. I scanned the QR code. The base station was recognized and I had to enter my Wi-Fi information so it could connect. You also need to set a 4 digit master pin. There was also a Verizon SIM empty card in the box. This base station will use cellular when needed. There is also a 24 hour battery backup. Keypad: you press the panic button on the top of the device for set up. You will hear the base station recognize the keypad. You enter the location of the keypad. Use the double sided tape to affix the base station near your main entrance. This keypad has 3 modes: Off, Home and Away. You need your master pin to disable the alarm; or, make changes to your security system using the keypad. Motion sensor: I chose to set up this device next. Determine your placement location. The recommendation is 4-5 feet above the ground. You pull a tab to enable the battery. Press the setup button on the device. Remove the double sided tape and place the motion sensor. Entry sensor (x3): the two pieces must be no more than 2 inches apart. You can test them by holding them together and pulling them apart. You can use these on windows or doors. Determine exactly where you want to use them. Hold them in place to determine if they will function in your desired location. Open and close the window/door to ensure it will work. Once you are satisfied, press the button on top to activate the sensor so it connects to the base station. Remove the double sided tape and place the sensor. It will blink once when opened and twice when closed. Now you are asked to choose a monitoring option. It is free for 30 days so I chose the Interactive monitoring option (best). You are in a trial mode for 72 hours where it will not dispatch the police if the alarm is triggered. You also can choose the Standard plan for $19.99 per month (30 days free of course). Indoor camera: You need AC power for this as well. Press the set up button and place it in the desired location. You will see a camera view on your phone. It has a privacy shutter you can enable. Outdoor camera: Open the package and start charging the battery. The instructions state it will take 5 hours to fully charge the battery. It took about 20 hours for me. So I had to install the outdoor camera the following day. Find your preferred location (front door area for me). You install a base with 2 screws. The remaining base twists onto this piece. This base is magnetic. So you can place the camera very easily by connecting it to the base. You can get the perfect angle as it is very adjustable. I wanted to downgrade my monitoring to see what that experience was like. You cannot do this in the App. You must call the customer service number. I spoke to Kathy and she was very helpful. She also provided a good explanation of the different plans. You can change your monitoring plans at any time. Here is a brief summary: Interactive: $24.99 per month. Unlimited camera recording (up to 10 cameras). Police and fire dispatch. Visual verification of the alarm (uses your indoor camera). Smart home integration (Google, Alexa) Standard: $14.99 per month. No camera recording. No visual verification of the alarm. Police and fire dispatch. No smart home integration. Self-monitoring with camera recording: $9.99 per month. Unlimited camera recording (up to 5 cameras). No Police and fire dispatch. Smart home integration. Overall I would rate this 5 out of 5 stars for the simple set up; and, 4 out of 5 stars for the monitoring options. As I cannot rate it 4.5 stars I am rating it as 4 stars. In summary, this was very easy to install and set up. Much easier than I expected. I wanted to try every plan to see the difference. Switching monitoring plans is not easy. I had to call customer service to downgrade from the interactive plan to the self-monitoring plan. You also cannot use the app or web to upgrade from self-monitoring to the Standard plan. It almost seems like they do not want you to pick the Standard plan. My customer service experience was excellent though. If you are fine notifying the police yourself, the self-monitoring plan is the right one for you. If you want the police dispatch, my opinion is the best choice is the Interactive plan.I would recommend this to a friend
- Pros mentioned:Camera, Safety, Set up
Rated 5 out of 5 stars
Easy Set Up, Amazing ValuePosted .
I've been with Simplisafe for almost 10 years now. During that time, I've had little to no issues with any of their equipment or their customer service. They are, simply put, the best home security company out there. My first alarm was from a nationally known name brand, and cost an outrageous amount of money each month while not being as reliable as Simplisafe has been. I feel very fortunate that I heard about Simplisafe all those years ago on the radio, because I have been a loyal customer ever since. The home security system reviewed here is an outstanding value. You get a base station, an indoor camera, three entry sensors, a motion detector, a keypad, and an outdoor camera. All for only $350. If you price things out individually, whether through SImplisafe or other competitors, there is no way you can reach the value that this package provides. And it just works. As someone who has had a Simplisafe system in their home, I can attest to how easy these are to set up and utilize. Since I already had a Simplisafe system, and I was looking to add on to it, this package is perfect. Want a second keypad to mount somewhere else in the house? You can use the existing keypad to add a second no problem. Want to add additional entry sensors, cameras, and motion sensors? You can add the sensors in the keypad and then add the cameras via the app. I installed the outdoor camera just off of my front door. It is aimed at my cars in the driveway and catches the front of the garage. I have it tucked up under the eves of the house where it does not get direct sunlight. This outdoor camera is completely wireless, which means it has a rechargeable battery that you have to pull out on occasion and charge. It has a motion detector on it that kicks it on for a brief period when it senses motion. It records and provides that information to you. I have had it installed for several days now, and the charge of the battery is the same as it was when I installed it. I did have some challenges getting it to talk to my router, and I had to reboot my extender to get it to work properly, but the video is 1080P and looks fantastic. The camera can be fastened to stucco with the included inserts and screws, the camera holder snaps into place, and in an ingenious design, the camera itself attaches magnetically. That way it can be easily removed to charge the battery. Kudos to Simplisafe!!! I was able to add all the other components without any issue, using the keypad and following the instructions. I now have two keypads, three motion sensors, and entry sensors on just about every part of the house we are in. The sense of safety and security is well worth the pittance paid to have a quality system like Simplisafe in the house. I also want to mention that Simplisafe, for those who might be unfamiliar, offers several different plans for monitoring. Since you are buying the system outright, there is no monthly contract. Simplisafe doesn't have anything that says you have to pay tons of money a month for three years to pay off some overpriced equipment like other competitors. If you choose, you can simply monitor the system yourself. You don't pay Simplisafe anything, and you just turn things on and leave. The only bummer about that, though, is if your alarm goes off, you are the only one who is going to respond. Then there is Standard Monitoring, at 14.99 a month. With this plan, Simplisafe monitors your sensors and dispatches emergency personnel if needed. They'll also give you a call if something gets triggered. The Interactive Monitoring plan, offered at 24.99 a month is the Cadillac of the plans. It gives you real time and on demand video feeds from the cameras at your house, provides video verification of a break in (something that is often necessary for the Police to dispatch to your house if the alarm is triggered) and many more items. I've had the Interactive Monitoring plan for nearly 10 years, and I haven't had one single issue with Simplisafe during that time. They have called to verify system tests, they have called when the alarm was accidentally set off (even called once to tell me the cat had set the alarm off), and they haven't had any downtime that I can remember. Everything just works. Hopefully this review has helped! I am a satisfied Simplisafe customer. Their products are reasonable in cost, high in value, and extremely reliable. The SimpliSafe - Home Security System with Outdoor Camera is an amazing product at an amazing price.I would recommend this to a friend
- Pros mentioned:Camera, Set upCons mentioned:Alarm
Rated 5 out of 5 stars
"Simpli" the BEST!!Posted .
This is our second SimpliSafe system as we just upgraded from the Gen 2 system we've had for several years. I must say, as impressed as I have been with SimpliSafe and their products, this Gen 3 system is an absolute home run. Setup is an absolute breeze and the system walks you through it step-by-step; not that there are many steps. It's basically tell the base station you want to add components and hit the "learn" button on the component. The base station detects them nearly instantly and you're good to go. It took me MAYBE 15 minutes to get the entire system setup and installed. It's THAT easy! The endless customization of this system is the next thing that you'll notice immediately. Want to add components? Easy. Want to customize what a sensor does in different alarm modes (home/away)? Done. Want to make sure that your cameras don't record when you don't want them to? Simple. Want more time to disable the alarm when you come home? Piece of cake. Literally anything can be customized to your preference. One significant advantage this system gave us was the ability to have cameras that were tired directly into our alarm system. The outdoor camera gives us peace of mind that we can monitor anything suspicious going on outside while the indoor camera gives us the ability to look in and talk to kids/guests when we're away. I cannot overstate this; this alarm system is the LAST alarm system you'll ever need and there is NO alarm system out there that's more customizable and user-friendly. PERIOD. To top it all off; NO contracts, NO middle-men, NO games, NO fuss. This is the alarm system to end all alarm systems. YOU are in control and you save SERIOUS money right out of the gate. I cannot recommend SimpliSafe enough.I would recommend this to a friend
- Pros mentioned:Camera, Ease of use, Set up
Rated 5 out of 5 stars
Way better than my built in “security” at home!Posted .
I’ve been having issues with the built in security system at my house which I rent. I tried everything. I’m done with it. So I decided to try this SimpliSafe bundle and I’m very pleased for sure! Plus I like their YouTube commercials. Lol Base station is pretty standard. Simple and nice. Easy plug and play. Then you mount the included keypad, either with screws or double sided tape. I chose the tape route. Very easy and you have the ability to detach the keypad to help with set up. Very nice feature there. The key pad is nice. Not touchscreen but those tend to wear out sooner than the click pad. Basic off,away, and home buttons are all you need. Door sensors are very easy to install. Simply stick and press the button to link to keypad and base station. These do not need to be flush either and that’s great. I was worried they wouldn’t contact and not work. But they do. Motion sensor works good as well. I rely mainly on cameras in any safety or security type situation. And both the SimpliSafe indoor and outdoor cameras work great. Very clear picture quality and great night vision as well. Although the cameras are only 1080p but not a big deal. We live on the corner house so I feel more exposed to watchful eyes. This system definitely makes me feel better when the kids play or when we leave the house. I’m happy with this bundle. I plan on buying the second outdoor camera for the back yard asap. They have a bundle with 2 outdoor cameras. I’d get that one. For this price you get almost everything you need. Best bang for your buck. Home monitoring is optional as well. I might try it out for a few months. Let’s see.I would recommend this to a friend
Rated 5 out of 5 stars
Simpli the Best!Posted .
I'm going to start with the negatives: - NONE! Seriously, this is hands down the best home security system on the market in my opinion. Why? I'm glad you asked. Stick with me and I'll take you through my SimpliSafe journey. Now you can look at the product description to see what's in the box so I'll save you the repeat here. I'll just leave it at this - everything you need to dramatically improve your home security is included. Right away I was impressed with the aesthetics. The design is modern, sleek, and easily fits into any decor. Along this same line, something I appreciate is the base station doesn't scream "hey, over here, I'm the security system". No big logo or emblems. It's just naturally blends in and could easily be mistaken for a small air purifier, Scentsy pot, or decoration. Setup is beyond easy. The included instructions, which are three steps, easily direct you. Download the app, power on the base station, and the app takes you smoothly through setting up each of your monitors and cameras. Everything connects like magic! I really can't over emphasize how easy this is. There is visual and audio feedback as each sensor or camera is successfully connected. These can be setup in any order and connecting to the base station is lightning fast. Each individual device can have a custom name as well so you'll always know which is which. Sensors can be installed with either the included / pre-attached two-sided tape or with the included screws. These are battery powered. The indoor camera has an included base / stand and is powered by an included power cord which must be plugged in. The outdoor camera has a swivel ball mount which is attached to your home by the included screws and the camera is powered by an internal battery. There are three security modes - OFF, HOME, and AWAY. Even with the system in "off" mode there is a brief, audible tone when activated. For instance, I have one installed on my front door and when the door opens a quick, pleasant beep can be heard. "Home" allows you to turn off things like motion sensors and other items you don't want to alarm. "Away" is fully armed. The included keypad can be mounted using either the included two-sided adhesive or by screws. The keypad is easily detached from the base to take it with you. There is a red panic button on top of the keypad to activate the alarm. Of note - if your system is armed you have a 30 second entry delay to deactivate the alarm, otherwise the security center is notified. So if you enter your home with the alarm active, you have 30 seconds to use the keypad to disarm the system. Cameras do record in full color HD and you can view the cameras via a live feed directly from the app. Camera quality is clean and crisp. This can be done even without a monitoring subscription. There is a slight feed delay which seems to be about one or two seconds. Two-way audio allows for you to not only hear and see any activity, but also communicate verbally to the camera. The indoor camera has a physical steel privacy shutter that you can visually see is closed. You can also hear this slide open or closed. The outdoor camera is weatherproof and attaches to the base by an incredibly strong magnet which is gumdrop shaped and allows for an almost endless directional placement. There is a spotlight which is quite bright. Alarms can be manually activated remotely from within the app. So if you forgot to arm the system, but check the cameras while away and notice suspicious activity, not only can you speak to the cameras you can set off the alarm. Motion sensors can be corner mounted again with either the included adhesive or screws. They blend in surprisingly well and are fantastic at detecting motion. The base station is plugged into an outlet, however it does have a 24 hour battery backup in case of a power failure or outage. This is an added benefit you don't get with all traditional hard-wired systems. While you do not have to have a monitoring subscription to use this system, I highly recommend having one to receive the full benefit. Without a subscription you can view the cameras, use the two way audio, and remotely activate the alarm. But you cannot record any of the audio or video. Additionally, the audible alarm will sound if the system is activated. With a subscription you receive the added benefits of video and audio recording (which is in the cloud), in addition to police, fore, and EMS being activated by the SimpliSafe security center. There are three subscription levels so you will need to review which best fits your needs. Even the highest level of protection is surprisingly affordable. I love this home security system so much! There are so many more sensor and monitoring devices available and I will definitely be adding to my system. I have already recommended SimpliSafe to several of my friends.I would recommend this to a friend
- Pros mentioned:App, Camera, Ease of useCons mentioned:Alarm, Motion, Video
Rated 5 out of 5 stars
Outstanding with a Top-Notch User InterfacePosted .
KEY FEATURES Easy to Use and Set-Up 1080p Resolution Cameras Near Infinite Expandability Cellular Backup FIRST IMPRESSIONS My house is an average U.S. spec house, built approximately 6 years ago. Included with the house was your average state-of-the-art security system that has remained relatively unchanged since the late 80's to early 90's. At some point over the past couple of years, the alarm and control board stopped functioning & even after hours of searching online, I was unable to find a compatible replacement for my hard-wired alarm. My only option was contacting a private party or one of the big-name vendors and shell out big bucks for installation & a mandatory monitoring contract. I hoped that there had to be a better option available. Could SimpliSafe really make a superior product to my hard-wired, land line mandatory alarm system? I have installed several different security systems and products over the years. This includes cameras, NVR's, DVR's, setting up user accounts, configuring remote access, configuring alarms, schedules, etc. It has been a learning experience (to put it nicely) to figure out the various systems' nuances and idiosyncrasies. Once I was able to figure the products out, trying to get the spousal acceptance buy-in always seemed to allude me. INITIAL SET-UP Quite honestly, SimpliSafe had an impossible chore of winning me over. No matter what system I've tried, there is always something that does not go just right. Some issues are easier to resolve, while some issues require nothing short of a network engineering degree to remedy. To thoroughly test SimpliSafe's product offering, I used both an Android phone and iPad to configure the user account and set-up the devices. How did SimpliSafe do on their user interface and ease of use and configuration? EXCELLENT!!! The key to the entire system is the SimpliSafe Base Station. About the size of a 1-liter bottle of soda, all devices connect and communicate through the Base Station (along with containing a speaker for audible feedback and the system's siren). The hardest part of the installation was creating your SimpliSafe account. When the most difficult part of your installation is making sure you correctly type your email, THAT'S GREAT!!!! A simple scan of the QR Code on the Base Station starts the process and the rest of the set-up is just as quick and painless. You select what you want to set-up in the app. In the case of the interior camera, the app shows a QR Code that camera scans. The QR Code programs the camera to your account, sets the Wi-Fi, and activates it. The exterior camera is just as easy. Plug in the battery, open the SimpliSafe app, press a button on the camera and the app takes care of the rest (access, Wi-Fi, activation), etc., same with the entry sensors. ABSOLUTELY TOP NOTCH!!! USE As easy as it was to set-up this system, using the app is even easier and more intuitive. A person can view live images from any camera right from the app's main screen, as well as check the status of the system and arm or disarm as needed. Events and motion notifications are very quick to be sent. Much quicker than my MyQ garage notifications and as good as, if not better, than my notifications from my Eufy products. The main reason I have not switched to a wireless home security system in the past is because they rely on your Wi-Fi or ethernet network for communication. Take out a person's home internet and the security system is next to useless as its ties to the home monitoring center and emergency services are severed. It neuters the system and renders it useless. SimpliSafe has addressed this vulnerability by incorporating a pre-installed cellular back-up into the Base Station. Mine came with a Verizon sim pre-installed and upon initial account creation and Base Station activation, the cellular modem phones home with a test message ensuring a quality cellular back-up connection. The entire process is painless, and all takes place behind the scenes without the user needing to do anything. SimpliSafe has created a huge and comprehensive infrastructure for its products. SimpliSafe has nearly any product an end user could need to create a comprehensive home security and monitoring system. Options include: water detectors, temperature sensors, motion sensors, glass break sensors, indoor and outdoor cameras, door locks, sirens, key fobs, panic buttons, keypads, etc. If you need it, SimpliSafe probably makes it and it everything works cohesively with their app and base station. CONS There are only a couple of negatives I can think of. The first is that by default SimpliSafe does not allow for on-device storage of video. Without paying for their service, SimpliSafe cameras will send you a notification of motion, but it will not record that motion. If you do not subscribe to their service, you can log in and view live video from any of the cameras, but you cannot go back and review events. Plans start at $10/month for basic camera recording but does not include any form of security monitoring. Basic monitoring costs 50 cents/day or Interactive monitoring costs 83 cents/day. Interactive Monitoring says that it ensures you get the fastest response time from SimpliSafe operators, as well as allows those operators access to your security feeds to determine if the alarm is legitimate or an accidental trigger. Furthermore, Interactive Monitoring also gives the operators permission to share your video feeds to law enforcement. After using security products from other vendors, I would like to see SimpliSafe offer the ability to locally store motion events on their cameras or Base Station. My Eufy cameras allow this. I like Eufy's business model in that you can either use the device to store and review events or pay for cloud storage for those said events. FINAL THOUGHTS SimpliSafe should be highly commended for their attention to detail and ease of installation and use. The products are smartly packaged, and all documentation is thorough, concise, and detailed. Homeowners are no longer tied to the "Big 3" security system providers. While those folks had the market cornered for years, they need to take notice and I'm sure more than one CEO has been losing sleep. Installation really is simple and easy. So easy, even the most technologically challenged folks would have no trouble with installation and configuration. That is something that I cannot say about a lot of products on the market. The SimpliSafe system is modular and easily expandable. Items can be purchased at once, or as time and money permit. The flexibility in the system is truly impressive. In addition, the SimpliSafe app and user interface has garnered a victory in the spousal acceptance factor. That alone is far more difficult and harder to achieve than any review of mine. Easily Recommended.I would recommend this to a friend
Rated 5 out of 5 stars
Incredibly easy setup and a lot of featuresPosted .
This was my first experience with a home security system. Our current house has one that was put in when the house was built, but we've never used it. It doesn't work anyway. The problem with it is that it is fully built-in. The main box is in the coat closet, the window sensor wiring is in the walls as well as the keypad panel. With the SimpliSafe system, you unbox everything and download the app. The app guides you through the setup process. (You can also complete the setup with the keypad). After plugging in the base station I started with entry sensors. I placed them at the front door, back door, and the door to the garage. There is no drilling required. They attach to the frame and the door with the 3M Command Strips, which is great because they won't damage the paint and can be moved indefinitely. I then placed the motion sensor on the fireplace mantle to cover the living room. I then added the indoor camera to the mantle. For me, the downside of the indoor camera is that it has a power cord and it's black. My mantle is white, so it really stands out. I will probably end up moving it somewhere else because of that. With a lot of people doing the modern interiors now (stark white), black seems an odd color choice, especially when everything else in the kit is white. I also haven't seen a white option for the indoor camera that you can purchase separately. I then mounted the outdoor camera on the back porch looking towards the back door. Mounting was just 2 screws into the wood frame of our porch. The magnetic cap just does a 1/4 turn to lock onto the base that screws into the wood. The camera is held up by the magnet. My worry is that even a slight touch can move the camera in the mount and it can fall off. The perk is that with the rounded base, you can position the camera however you need. I screwed mine into the ceiling and rotated the image 180 degrees in the app so that it is right-side up. It has a large, rechargeable battery pack, so it should last months between charges. My final install was the keypad. It is held in place by four of the Command Strips. To get to the batteries you just slide the keypad up in the mount. I then did a test and SimpliSafe notified me that they received the test signal. The outdoor camera has great image quality. For me, the indoor camera suffers a little on image quality mainly due to the lighting in our living room, which is usually just a lamp on the end table. It has a shutter on it that you can keep closed when you're home for privacy and open when you've armed the system in away mode. Simplisafe has a few monitoring options and you can select the plan that works for you. Anywhere from about $10/month - about $25/month. They offer a free trial period so that you can try it out and see which plan works for you. SimpliSafe doesn't have contracts and you can change your plan or cancel at any time. Other alarm companies charge a low price for the equipment, but high monitoring fees. With SimpliSafe, you pay a reasonable price for the system and still have low monitoring fees. For me, I am just going to self-monitor the system. I don't need 24/7 monitoring. We live in the country and our neighbor is a sheriff's deputy and the guy across the street is a city cop. With 2 cop cars in the neighborhood, nothing ever happens out here. Pros: Super easy setup that anyone can do in about 30-45 minutes. Not many people have a landline anymore, but if yours was cut/out, SimpliSafe uses its own cell signal to call for help. All of the components are easily transferrable. If you ever move, just pull the sensors off the walls/doors and use new Command Strips to attach them in your new house (it comes with several extras). The base has an option to turn off the blue ring that lets you know that the system is functioning. When placed behind something, or on the bottom of an end table, no one would ever notice it. The base has a battery backup. If the power goes out, you're still protected. It will also give you an alert that you have a power outage and will notify you when power is restored. Very reasonable monitoring fees. All-in-one kit. Everything you need in one box. They sell individual parts separately so if you want more entry sensors or a second keypad, you can get them. Cons: Nothing major, I would just like a white indoor camera. Overall, this is a great system with everything you need to protect your home at a very reasonable price. I would definitely recommend it. I'm going to get a second one for my mom's house.I would recommend this to a friend
- Pros mentioned:App, Camera, Ease of useCons mentioned:Motion, Price
Rated 4 out of 5 stars
Perfect DIY Home Security in a boxPosted .
SimpliSafe Home Security System with Outdoor Camera is a great startup kit for any home that needs to secure inside, outside 24/7. SimpliSafe has been a leader of DIY home security for the past 8 years and with the 3rd generation unit they have remained and was holding the impressive industry standards for both easy to setup and seriously secure model with its optional 24/7 professional monitoring. This year they introduced the new wireless battery-operated outdoor camera, and this kit comes with everything for both inside and outside security. What’s in the box included in this system as package: Base Station, Wireless Outdoor Security Camera, Keypad, 3 qty of entry sensors, Motion Sensor, and Indoor Security Camera. Setup is simple and very much DIY as mentioned. Just plug the base station and follow the instructions on the app on your mobile. You will need to put your keypad into pairing mode, then pair it by pressing the button on sensors and giving it a name for each depending on where its is installed. Just add all the devices like outdoor, indoor cameras, motion sensor one by one. Just make sure you charge the batteries for minimum 2-3 hours until its 100% for the outdoor camera before installing it outdoor. SimpliSafe app is very intuitive and responds well. The best advantage of this system is adding additional cameras, sensors, and other accessories like water detectors, smoke detectors, key fob, siren, door locks, panic button, glass break sensor, doorbell to this ecosystem to make the home more secure and smart. Planning to add the key fob to arm and disarm quickly on the go. Purchasing as a package is more economical compared to adding later especially outdoor and indoor camera as both by itself cost around $270. Outdoor Camera is the latest addition and is impressive with its ultrawide 140degree HD color night vision. It has got a spotlight that activates at dark when motion is detected and deter intruders. Unlike other outdoor cameras, the spotlight cannot be controlled manually from the app, and it only activates when motion is detected at night. Pro - Simple, Easy to install and setup, Customization with addon’s, indoor camera shutter for additional privacy, outdoor wireless camera, smart alert notifications, built in cellular backup, power outage protection, Intuitive mobile app, 24/7 professional monitoring(optional), 30 days trial for professional monitoring, Voice activated and works with Amazon Alexa and Google assistant. Cons – Smart home integrations, missing full history of entry sensors, no cancellation option on the app (need to call for trial cancellation), very easy to remove outdoor camera. Overall, it’s a great DIY security system with optional professional 24/7 monitoring for any home.I would recommend this to a friend
- Pros mentioned:App, Camera, Ease of use
Rated 5 out of 5 stars
SimpliSafe Home Security System w/Outdoor CameraPosted .
So I received my SimpliSafe Home Security System with Outdoor Camera a week ago and I couldn't be more excited. I installed a SimpliSafe system in my office building at work, so I kinda knew what to expect. This company is great. UNBOXING You're greeted with a "Let's Get Started" page with steps on how to get started. Next is the "Let's Do This," Kit. Inside the kit is the User Manual, (2) SimpliSafe Window Stickers, the Motion Sensor, (3) Entry Sensors, and additional adhesive strips for the sensors. * Base Station * Indoor Security Camera (w/Power Cord and Adapter) * Keypad * Wireless Outdoor Security System (w/Battery and Charging Cable) * Yard Sign (w/Stake) SETUP This is where the fun began for me, however, for new customers, I am following along with the User Manual step by step. First you're instructed to download and install the SimpliSafe app to your phone. It's available on the App Store for iPhone and the Google Play Store for Android devices. Next, you will need to create and setup an account with SimpliSafe. The account is free to setup, the monitoring service is for a fee. However, you do get a free 30-day trial included with this system which you can try out, but be forewarned, that SimpliSafe want to be able to keep you as a customer, so in order to cancel that 30-day trial, you have to call into the to cancel. So after your account is setup and verified via email. Now you're going to start off with setting up the Base Station. Scan the QR Code on the bottom of the Base Station or enter the number on your phone. You will also be prompted to connect the Base Station to your home Wi-Fi network. After getting my Base Station setup, I was then prompted to setup any devices I had. Following the instructions on the app, I installed each of the Entry Sensors one by one at my Front Door, Garage Door, and Patio Door. I then installed the Keypad via the app along with a Master Pin. I got the Motion Sensor and Indoor Security Camera both installed. This entire process with the sensors took no more than 30 minutes if that. The Wireless Outdoor Camera is just as easy to get connected. Using the app, add the camera like you would any other device and find the perfect spot for it to be mounted. Since it had been raining non-stop here for the last week, I've not had a chance to mount this camera outside my door yet, but it is connected and up and running. You will have to keep an eye on this camera as it will need to be charged periodically, but the you can possibly minimize how much you have to charge it by turning off the motion sensor in the settings. PROS SimpliSafe is a company that I have come to love over the last 5 years. I had an older SimpliSafe system at the old apartment. Then having installed another system at my office building at work last year and now installing one in my home, I have been used to the ease of installation and the flow of the app. Everything just works. I've never had any issues with any of the sensors, or other devices, that I've installed from SimpliSafe. Because of the easy installation for myself, that means it doesn't take a rocket scientist to install it nor does it take a long time. I pretty much had this system up and running in about 45 minutes. Another pro that I love is the fact that you can customize one or both of the cameras. The cameras both record at 480P, 720P, or 1080P. It would have been nice to have 4K, however, that is not a deal breaker because 1080P is still really good video quality in my book. I also like that you can view these cameras and what may or may not be happening at your home while you're away from practically anywhere in the world. The Keypad is simple and easy to use. The display on the Keypad kinda reminds of the old BlackBerry Storm type phone I had with T-Mobile back in day where your press the whole screen down to select anything. It's simple to use and you can adjust setting for your keypad and entry sensors on the keypad. You can also check for updates for the keypad and Base Station as well. Now in terms of security, once you have your account setup and depending on what level you choose, SimpliSafe representatives will notify you in case of anything going on at your house. Break-ins, fires, or alarms going on. Now I've tried this in the past and they are quick and on it as soon as they get an alert, they are calling you to make sure you are ok and aware of what's going on. The reps that I've spoken with have always been courteous and professional. CON (but definitely not a dealbreaker) After you test out the system for 30-days you have to call in to cancel it. I wish they would allow you to cancel it without having to call in. Overall, this is a great system for your home, office, and anywhere you want to keep safe. The build quality of the products are top-notch as well as their customer service reps. And you get a lot of bang for your buck in this bundle, even with a 30-day free trial of their monitoring system. Simply its peace of mind in a box.I would recommend this to a friend
Rated 4 out of 5 stars
Simple Way to a Safer HomePosted .
This SimpliSafe Home Security kit is an incredibly simple and effective way to make your home more secure. The included bits will give most people enough to start, including window detectors, a motion detector, two cameras, keypad, and base station. This really is a great solution for anyone that feels they need to add an additional layer of security to their home, though to unlock the true benefits, you'll unfortunately need to subscribe to one of SimpliSafe's monthly plans. Setup was relatively straightforward, with the entire process being orchestrated by the mandatory smartphone app. The app overall works pretty well and gives you all the available customizations, but I did have an initial issue getting the base and keypad connected. Once I got past that issue, though, I had no issues hooking up the window and motion sensors, nor any issues getting the cameras online. Speaking of the cameras, there are two in this bundle; a wired indoor cam and a wireless, enhanced outdoor camera. To start with the indoor cam, it's merely OK. It has motion detection and night vision, both of which work well, but its video resolution is only 720p, which is low for cameras these days. One positive here is the privacy shutter that's active until you engage the camera, or it detects motion and needs to start recording. This gives the additional feeling of privacy, knowing you're not being recorded/watched when you don't intend to be. Overall, this is a good enough camera, but a higher resolution would be a big plus, and also note that this camera CANNOT be used outdoors. This is where the wireless outdoor camera comes into play. Not only does it have an upgraded 1080p sensor (which honestly is still a bit weak given the competition these days), it's weather resistant and can be mounted outside (though, it should be noted with a least some shelter). This camera can be run wired or wireless, where you should get at least 3 months of battery life. This is pretty solid and should be adequate in most cases that necessitate running a wireless camera. If you're looking to utilize said cameras to their fullest extent, you're going to need to pay a monthly fee to subscribe to SimpliSafe services. This concept is far from unique to SimpliSafe, but it's definitely an added expense that adds up over time, especially for those not expecting to need a plan up front. From what I could tell, the cheapest entry is the 9.99 per month plan. Again, this is fairly in line with the industry, but definitely needs to be considered (and likely should be considered essential) when thinking about getting a SimpliSafe product. Beyond the pricing of the SimpliSafe plans, there are three main issues I see with this kit, and the SimpliSafe offering as a whole. One, there is no local storage video recording option available; recordings are all stored remotely on their cloud service and accessed via their app. This puts you at the mercy of a third party having access to your video content, which some won't care about, but which will be a deal breaker for others. Two, the cameras operate on the 2.4ghz Wifi band, which is a negative to me. The 2.4ghz band theoretically provides better range, but it typically cluttered by many other devices/networks and tends to be the worse option over 5ghz for me. Third, there's no option to integrate with Google Home (or Alexa for the Amazon users). While this feature would make the system technically less secure, it'd add a litany of benefits for anyone that uses Google Home to orchestrate their smart home. The kit isn't perfect, but it does many things well, like ease of use, ease of setup, and including a range of sensors to help people build out their safer home. Overall, I'd recommend this as a solid option for anyone looking to add a security layer to their house.I would recommend this to a friend
- Pros mentioned:App, Camera, Ease of use
Rated 5 out of 5 stars
SimpliSafe - A Perfect Security Solution!Posted .
Received my Simplisafe system and was impressed right off the bat by how wonderfully everything inside was packaged. Separate boxes for each thing, great, easy to follow instruction manual and using the downloaded app it's a breeze to install. Comes complete with a nicely designed base station which you can leave lit with a band around the bottom or it still works with the light off. There is also a battery operated outdoor camera, 3 entry detectors, a super looking keypad, motion detector and a real nice black indoor camera. The system has cellular (a Verizon sim card is installed - saw the outer card inside box) and works on wifi. It took me about an hour to set everything up, including the outside camera which is now facing my backyard. I must say the yard images, especially at night, are awesome. Crystal clear. I also like the fact I can be in the house or wherever and using my phone app I can speak right through the camera speaker and it comes across very understandable and plain. Works great when a family member is outside cooking on the grill...no more running to the back door to find out when food will be done...all I have to do is stay in the kitchen and ask through the Simplisafe app. The outside camera has a wide angle view and a motion sensor on it. Battery life has been exceptional considering. Been using a week and the battery is still at near full charge. You can check it on the app as well. One thing I will note is that once in awhile the signal will drop from that particular camera and it goes offline but not sure why as it's right outside the back door of the room my router is in. The inside camera is in the same room and I never get a dropped signal on that one. At any rate the camera is also easily removed for a battery charge when needed as it's mounted magnetically. The keypad has an AWAY, HOME or OFF feature and I have it inside by my garage entry door. Mounted easily and is staying well attached with the tape on the backside of holder. Same with all my door sensors. They mounted perfectly and are staying well affixed. Simplisafe does give you a bag of extra tape just in case though, which is really thoughtful of them. You can purchase a number of accessory items such as a take along key fob (which I plan on buying), water and smoke detectors, glass break sensors, doorbells, locks, etc. Since I already have an older wired brand system installed with police monitoring inside my home I am basically using this as a backup system at present time so no need to do a monthly plan. However the Simplisafe plan is super reasonable compared to what I pay per month now so I can see in the near future deciding to abandon my current paid plan, save some money and go with Simplisafe. For someone needing a good, high quality security system I can definitely recommend this setup. In my opinion, especially considering what I (and no doubt many others) now pay monthly to other security companies, it's a superb value and I rate at a 5+ stars!I would recommend this to a friend
- Pros mentioned:App, Camera, SafetyCons mentioned:Alarm, Video
Rated 4 out of 5 stars
Self install Home security systemPosted .
The simplisafe home security system is very easy to install. When opening the box there was a packet with instructions. I jumped the gun and downloaded the iphone app and started installing the system using the iphone app. This worked pretty well. It was very easy to install this way. I added the base station, motion sensor and window/door sensors without any trouble. This kit has 2 camera's. One indoor and one outdoor. The outdoor camera has a battery that needs to be charged before using, so I did have a delay with installing the outdoor camera. My indoor camera makes an audible click when I turn it on from the app, I don't know why it does this, but it does. From the time I press the watch live button on my iphone to the time I see a live feed is often less than 5 seconds. When I first got it, it may have taken 10 or more seconds, but there was a firmware update and it seems faster now. The outdoor camera always shows as offline when I open the app, but it generally shows me a live feed now within 10 seconds or so. When I first got it, it was taking a few minutes to show a live feed. When opening the app, it generally takes less than 10 seconds to open the app. Sometimes less than 5. The controller is designed to be installed near your front door. The mount can be double stick taped to the wall, or screwed to the wall. The controller then slides up and out of the mount. From the app, you can select overview, cameras, or timeline at the bottom of the screen. From the overview, it offers free monitoring for the next month and doesn't seem to go away. At the top, it has off, home or away. The timeline shows any camera motion detected from the outdoor camera and a test signal received at least once a day. From the app you can access settings, manage monitoring, set up a camera, get help & support, shop sensors, get free monitoring and sign out. This system doesn't track my iphone and ask me if I would like to turn the alarm on when I leave like my other security system did. With this system you can give them your contact information and if you pay for monitoring, they will provide 24/7 emergency response to your alarms. You can get alarm & security alerts for friends & family, record & save video evidence on up to 10 cameras, faster emergency dispatch with video evidence. I do have to say that this system was very easy to install. The hardest part was finding a place to install the base and finding a place to put the camera that required an AC outlet. Everything else was very easy.I would recommend this to a friend
- Pros mentioned:App, Camera, Ease of useCons mentioned:Alarm, Motion, Video
Rated 5 out of 5 stars
Simple, Easy and Flexible DIY Home Security systemPosted .
Pros: 1. Pure DIY. Simplisafe is Simpliput and Simplinstall. 2. No Contracts. Flexibility to go with Monthly contracts. 3. Installation - Very easy to install the Entry, Motion sensors as well as Indoor and Outdoor cameras. 4. Flexible Customization - It is possible to extend/add additional(optional) Burglary/Hazard sensors like Glassbreaker Sensor, Panic button, Smoke Detector, Carbon Monoxide Sensor, Temperature Sensor, Water Sensor, Key fobs including Pro Setup help for additional cost. 5. Professional Monitoring at competitive rates - Basic - 10$ (Camera Recording only), Standard - 15$ (Police/Fire/Ambulance dispatch without Camera recording or Visual verification) and Interactive Monitoring - 25$ (Standard plan with Camera recording and Visual verification) 6. Configuration - Home, Away and Off... Home is when we are at Home. Away is when we are out and Off is to turn off the system completely. 6. Cellular backup with Professional monitoring system (if we loose wifi connection) 7. Battery backup upto 24 hours when there is a Power shutdown. 8. Customer support - There are plethora of options - Phone, Email, Online Help center and Robust online community on Online forum. 9. Mobile app - Easy to arm/disarm the system, add devices and get notifications. App is really intiutive. 10. Outdoor camera - Ultra wide 140 degree and HD color night vison camera. But the Outdoor camera records only when there is movement detected or when we use the app to turn on the cam or when an alarm is raised. 11. Indoor Security camera with 1080p HD video to both monitor children when we are in the home or when we are away from the house. 12. Works with Google Assistant and Alexa. Cons: 1. No video storage option. We have to pay for the recording. We just get the notification for any motion detection.I would recommend this to a friend
Rated 3 out of 5 stars
Get with the timesPosted .
Lets start with the good bits. The installation for every single item in here is seamless. Download the SimpliSafe app and simply follow the instructions. 1st up is the base station, you will need a WiFi connection and a SimpliSafe account to start. It takes about 2-3 minutes to do its routine and get set up. After that, you can setup each device 1 by 1, every item takes about a couple of minutes again, but there is no hassle at all. If you wish to setup cameras then that is done after all the other devices are setup. I setup the keypad, the 3 sensors and the motion sensor, and all of it took about 10 minutes. The camera setup is pretty easy as well, but post setup is where the disappointment starts. There is absolutely no recording with the cameras without you paying for a subscription. Not even when your camera detects motion, there is no recording of what it saw. All you get is a notification on your app. If you see the notification 30 mins late, you are out of luck. All you see is live view. If you do not setup a plan, you keep getting notified about it every time you open the app. Without the plan, you still get to set the home and away modes, so that the alarm will open if the doors open, and within the allotted time the pin is not entered on the keypad. There will be no call out to the emergency services though. Here's the kicker, there is no consistency in what plan is shown on the mobile app and on their website. You might see 2 plans on the website, but then you see some different plans on the app. Its just leaves a bad taste in the mouth, when pricing and the features are not clearly laid out and transparent. And there needs to be consistency irrespective of the platform. I did get 30 day free trial to begin with, so I caved in after a week and started the trial for the highest plan - 24/7 monitoring with visual confirmation and unlimited recording. I have no issues with any of the hardware, their UX or the experience. But given that almost all other companies out there provide limited recording for free, SimpliSafe really need to consider where they stand on this, or they will get left behind. And also the pricing and features need to be clean and transparent.No, I would not recommend this to a friend