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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 331 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are positive about the Outdoor Camera Home Security System's ease of use, camera quality, and battery life, with many praising its simple setup and clear picture quality. They also appreciate the system's price and the functionality of the app. However, customers are negative about the motion detection feature, citing inconsistencies and occasional failures to record motion. Some issues were also reported with the keypad and base station.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 331 reviews
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    SimpliSafe is Simply .....Great, Very Reliable

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simplisafe is the best, it took my and my 15 yr old daughter just about 15-20 minutes including the installation of the product, setting up wifi and also getting the system software up to date. EZeeePZeeee is the name of the game, the quality of cameras is awesome, I can read, most of the times, the license plates of the car in the drive way (During Daytime), even though the camera is on the Front Door and the Driveway is about 20 ft away. The alarm has already called the police to the property once but that's when the people had already left being scared from he alarm noise, they had tried to kick the front door in (literally next day of installation). I installed this, on the same day that we got appliances delivered. The rental area is a little rough and we wanted to ensure that while the home is empty (rental) there's mess. This system just does a great job on the backyard as well and the door sensors worked out for me for Backyard Door, Garage Door and Front Door, I bought an additional 6 sensors from Sams Club for the windows.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 4 out of 5 stars

    Decent enough, but could be better

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent enough outdoor camera, especially when caught on sale. I like how easy it is to setup and install everything. Picture quality is good too. Battery is ok. I have a few of these, and the one that picks up the most motion dies quicker than the others. Downside is that immediate notifications can’t always acted on bc there can be a lag when accessing the camera (for a motion recording/live view). Also, everything is Wi-Fi so if the Wi-Fi goes out then the cameras are useless, at least for communicating with the base station. All in all, it’s not the best, but it’s decent enough and does the job with some good qualities.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality, Ease of use

    Rated 5 out of 5 stars

    Great security system

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and use. Video clarity is awesome, battery lasts a very long time, even at very low outside temperatures. Operates for months at sub zero temps, as low as -18.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 4 out of 5 stars

    Overall good system

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The overall system is good. The camera takes a few extra secs to load live view. The camera battery life is good. I charge once every 3-4 weeks. The monthly subscription price went from 15 to 30 per month, but their alarm tech support is very quick to respond.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Simpli Simple Security

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First home security system and it has made our jump to home life feel drastically safer. Outdoor cameras are easy to set up and have great picture. Keypad and fob make activating much easier. Entry sensors are simple and responsive with the base station that provides and audible sound every time it opens (trust me it is not annoying). If you’re looking for a simple system to view and be notified of activity this fits the bill. I don’t subscribe to the services for now until I think we need them but it operates great regardless of that.

    I would recommend this to a friend
  • Cons mentioned:
    Keypad

    Rated 4 out of 5 stars

    Great if you have good WiFi!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    System works great but be sure you know your home WiFi capabilities. Initially, I had issues viewing live camera feeds and also reviewing recorded videos from the cameras that were furthest from my router. I ended up changing my home network to add more access points around my house to get better coverage. Immediately when i change over my network, the entire system started working as intended. I do still have some issues with viewing live feed from the cameras with it loading slow but it will eventually came up. I have also added other equipment to the system. The Smart door lock works great overall but has some slowless when trying to unlock or lock the door with the outside keypad. It does not happen often but it does happen. Overall: the system works great but be sure you know the capabilities of your home network to get the best use out of this security system.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 4 out of 5 stars

    Affordable and Easy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup and install, great price for all components. I looked a several home security systems and previously owned an Arlo but this upgrade seemed to fit the bill the best for my needs. Options for monitoring are great and affordable, highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    SIMPLISAFE HOME SECURITY

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome wireless home security system! I’m so thankful my son talked me into buying it! Great item for a really good price! Super easy to install!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Truthful Review

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing! I love it! I bought the blink outdoor system first and it irritated me so much that it made me love this one even more. It has a lot more features too. It's easy to install and I actually feel SAFE. The only drawback is you have to recharge the cameras almost weekly. But it's super easy and not that much of a hassle. RECOMMEND!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Installation

    Rated 5 out of 5 stars

    BEST Security System

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to self install, with Total Tech we were able to have free installation. Awesome service. Great product, clear video and voice from inside to outside for unwanted people. Recommend the solar panels for outdoor cameras. Panels keep the cameras charged, no need to change the batteries

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Awesome and recommended.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! I bought it for my new house and right after I installed it I feel safer already. Cameras are amazing with the 1080p quality and very responsive. Already installed 2 of the entry sensors and will be buying more as well as the camera battery as it's a great value.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Good and bad!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These camera work very good and you can see even at night but have a con the battery is not lasting very long still check in camera’s

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Bbunk

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this some time ago for my home. Works great, cameras are crisp and clear. Easy to install. The associate was knowledgeable and walked me thru the transaction. Very satisfied with this transaction.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use, Price

    Rated 5 out of 5 stars

    High tech but easy to manage

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful product. This package deal was a good value as well, bought during holiday sale. This comes with two outdoor cameras, central brain, keypad controller, key fob, and yard sign. We have used it a couple of months and it is excellent. It doesn’t disrupt our lives, and we can see who is entering our home remotely by our phones. Great for monitoring thise package deliveries too. So easy to set up anyone with a smartphone can do it in minutes. We ordered other components and they connect seamlessly. I suggest buying more door/window detectors, a couple of motion detectors, and 1-2 interior cameras, especially if you have random people coming in your home. We ordered a few water detectors to alert us of flood, and two smoke alarms. They are tiny and discrete.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Simple to install but minimal functionality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the system, plus a few extra devices I purchased, have all been easy to install. I had no issues connecting to my wi-fi. Biggest functional issue I've had is the keypad needs to be within 30 feet of the base station. I had wanted the keypad by our "exit" door and the base station in our bedroom. I had to move the base station to a closer location. Most of my issues with the system are how dated the functions and app are. It knows what sensors are what but the base station just pings regardless of which item has been triggered. It would be nice if it said "garage door" for an example. The system knows what sensors are called what. It also "talks" to you about other items so it is possible. When you log in to check the device status it tells you the status is out of date and you should refresh. Why doesn't it refresh automatically? The Timeline posts a lot from the cameras but not what sensors may have been open/closed. It would be nice if they allowed you to select what type of events gets posted. The cameras are certainly a negative for the system. Considering I have three Google Nest cameras installed I find the contrast between Nest and Simplisafe startling. Lower wi-fi sensitivity, no package/person/vehicle/face differentiation, even if plugged into AC the cameras have to go through a relatively long wake up process which means you will probably miss the event that sent you the trigger. The cameras, and in fact the whole system, only works on a 2.4Ghz system. I feel a lot of the issues I have could be corrected via software if Simplisafe wanted to invest the time & effort but considering its 2023 and the functionality is behind I am not hopefull.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    SimpliSafe

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The outdoor cameras disconnect frequently from your Wi-Fi in which doesn’t have much to do with the connection as my cameras were located close by the router. The battery dies frequently and can cause problems when placing back into the camera, I spent more time on the phone calling customer service in just the 1st week. Overall now it seems to function well.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality, Ease of use

    Rated 4 out of 5 stars

    Nice home alarm system for price. Easy setup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely easy set up and good video quality for wireless cameras. Customer service has been good when needed. Decent camera battery life (about 2 weeks at 1080 setting), but wish there was a low battery warning, instead of it just sending a notification that it was shutting off. Overall good purchase for what we need it for.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great system; great deal

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to set up with the app on an iPhone. I love the key fob; it is so convenient. The cameras are also extremely easy to install. I did end up using my own hardware because the screws included were pretty short and I wanted to make sure it would stay secure being outside. Honestly, it probably wouldn't have mattered because of the way the cameras are designed. The magnetic attachment to the mount is solid either way, I'm very happy with this purchase!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Reliable system, wireless cams need improvement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Value I got the bundle sale. I love this system, it gives piece of mind. My only gripe is the speed to connect to the camera from the phone app to see whats going on. Ring cam is faster (I have a 2019 model that views faster than the wireless simplisafe cam). Also sound issues on the cam one allows for the visitor to hear you but you better be a good lip reader you can't hear them. I have a ring cam so I'm not worried about it but still, even after updating the software same issue, i called cust service they gave me the runaround and no real fix.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Secure system

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value and security for the price as well as easy install.

    I would recommend this to a friend
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