Customer Ratings & Reviews

It was an easy setup. Works as advertised. I would suggest upgrading to an integrated key pad that doesn't use adhesive tape to affix to the door though. Kinda cheesy!

Easy to assemble and works perfect and if you have subscription lock/unlock is more ease. It needs separate door handler/knob again to push pull the doors and it works for deadbolt locks only Overall it is good product

This is very easy to install and is quite streamlined it looks good on the inside. I like the way that automatically locks so there is never any concerned that I may have left the door unlocked. I’ll have to see how the battery lasts over time.

I have all kinds of trouble with SimpliSafe. I installed it and it worked fine. I closed the house for the season and moved 1300 miles away and now it’s not working. SimpliSafe is a great concept when it’s working. This is at least the 3rd SimpliSafe door lock I’ve had.

We replaced our august smart lock with this one to go with our security system. It works great! Very responsive, doesn’t jam, I don’t have to constantly replace the batteries either. For the cost it is 100% worth it.

This lock was easy to install and has worked well. I like that it preserves the keyed lock on the outside of the door, allowing me to still use a key if I want to. Only the keypad is visible on the outside of the door.

The smart lock is fantastic and easy to install. My only issue is that it will ovcasionally not allow you to open the door manually. When you go to pen it will jam, to overcome this you have to turn it all the way locked again and then open. Other that this small issue it works seamlessly with google and the SimpliSafe app.

I should preface this review by staying that this smart lock requires the base station to function. This does not, however, require any monitoring plan through simplisafe. The features are severely limited without one, but it will continue to function as a keypad lock without a subscription. The interactive monitoring plan allow app control of the lock. Now with that being said, this lock is fantastic. Very easy to install (it took me about 20 minutes with first lock and 15 on second) and let's you use your existing key. The only con is that it's not the quietest lock. I guess that's a good thing as you can clearly identify when it's being locked or unlocked. Overall, a great product that's incredibly ready to use.

I like this lock because you can’t tell from outside that there’s a smart lock. It uses the existing outside portion of the deadbolt. The only thing that says smart lock is the keypad but you can put it anywhere you want. Hide it inside the door frame if you like. It looks great and is holding up well. It’s strong enough to open and close in even a lock that is tough to turn. The only complaint is that it’s fairly loud.

I am very pleased with the SimpliSafe Smart Lock purchased at and installed by Best Buy. The technician who installed it was knowledgeable about the product and overall professional. Susie Setser

This is very convenient. It was extremely easy to install. However, Simplisafe needs to make some updates to the device. Sometimes, it does not respond. Unfortunately, it does make it a little inconvenient. I do like the convenience of not having to use my key to get in the door (usually my hands are full) or my phone to disarm the system as I come in.

Very easy to follow instructions and install. There were no issues with doing it myself. Love the design and ease.

Great quality. Would recommend to family and friends.

Very functional, total tech service rep came and installed in 15 minutes, hastle free Device made it lot easier to not car keys anymore Everything can be controlled from phone

You don't have to always carry a key as you can enter your PIN and access your house. Works smartly as it can be configured to auto-shut off after a given time. Installation is straight forward as it has attachments to fit most common door mechanisms. Just one thing to note and not remove existing door installations completely as some parts may be useful (especially a plate to install upon)

We had the old Simplisafe system but didn’t realize we had to update to the new system for this to work. Once we got the new system set up, this works perfectly. I just wish it worked like an entry sensor and would set off the alarm if opened when armed. Now we need another sensor for this door.

Easy to use, looks great. Having the freedom not to carry keys is great; huge huge plus is not using another service for the lock like Simplisafe who requires a monthly fee.

Very good for the price, can be used with keypad or key fob. Can use it through the phone to let people in

Very simple installation and ease of use nice design

Love this door lock works great and if any issues out side of warranty simplisafe handles depending on monitoring package