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Customer Ratings & Reviews

Your price for this item is $83.99
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The comparable value price is $119.99

Customer reviews

Rating 4.2 out of 5 stars with 568 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers are pleased with the ease of use, installation process, and sleek design of the Smart Lock. Many appreciate the included keypad, auto-lock feature, and its compatibility with the SimpliSafe app. However, some users experienced issues with the lock jamming, connectivity problems, and occasional calibration difficulties. A few also reported challenges with battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 568 reviews
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this door lock works great and if any issues out side of warranty simplisafe handles depending on monitoring package

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Door lock

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While I do think this is a good product I ultimately returned it only because it wasn’t what I was wanting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great smart door lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works perfect, and has wireless, keyless and key set up without you having to change dead bolt. Swapped from using an august

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy, Breezy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These locks are amazing! Along with the smart lock you can also access the information on the SimpliSafe application. I chose these because I wanted peace of mind when I was away from the house if I forgot to lock the door. I have been very happy with these locks the past 5 months. They were very simple to install. I had some issues not with these locks but with the setup of my door and how old it was. Just something to keep in mind when trying to setup yourself without professional help.

    I would recommend this to a friend
  • Pros mentioned:
    Design
    Best Buy Employee

    Rated 2 out of 5 stars

    Accessories Sold Separately

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lock has an excellent design however I actually had to return this because it required a device to connect it to wifi and you couldn't purchase just that one item.

    No, I would not recommend this to a friend
    • Brand response from Michelle
      Posted .

      Sorry about the confusion. SimpliSafe's Smart Lock is an add-on to a full security system. So you'll need at least a Base Station and Keypad for it to function! SimpliSafe

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great for New users

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a smart lock for the beginner or someone who still wants to push numbers and put an access code in. For those who are looking from smarter more options I would not recommend this lock system, But not to say this lock and safety so just my opion

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    This is Everything You Need In Keypad

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This keypad is every bit as functional as keypads from other brands. My six-year-old son is able to use it, my mother can figure out how to update the PIN, and my grandfather could have installed it. This product is consistent with the brand SimpliSafe, and because it's a simple solution. There's no added benefit to keypads from other brands. This product removes the noise of other "helpful features," and it keeps the price at about 30% of its competitors.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    System needed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was easy to I stall and looked very nice! I had to return it because I did not know that you needed an entire system with a monthly subscription. Very expensive for something you need to keep paying for

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use

    Rated 5 out of 5 stars

    Solid and cute!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Beautiful design. Great application and easy interface makes this a great addition to any home.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was simple and easy to install, no tool major tools needed. By far one of the easiest installation i’ve ever done. There’s a downside to know SimpliSafe user, that they need to pay for the service ( that’s know ) i own a SimpliSafe system so I don’t need to pay extra service door lock - therefore Amazing Product

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Keypad

    Rated 5 out of 5 stars

    Door lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product no complaints, easy to install and link, I taped the special key for the keypad to my inside battery cover to avoid loosing it!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Good quality and easy to use after install.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Installed on the front door which isn't used a lot, but the install was relatively easy. Getting the correct insert in the appropriate orientation was a little frustrating, but eventually got it installed properly. Haven't had any issues since.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SimpliSafe - Smart Lock - Compatible with Gen 3

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SimpliSafe - Smart Lock - Compatible with Gen 3 home security system - Black is a great product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    EXCELLENT LOCK

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OUTSTANDING automated deadbolt that is linked to my alarm and has an access code which can be programmed for temporary or permanent entry access.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 2 out of 5 stars

    Expensive

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lock is useless without the base station and can't interface with Google assistant without a subscription. Aside from that simplisafe cameras are garbage.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 4 out of 5 stars

    God product, overall

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the lock, itself. My only complaint is, you need the simplisafe alarm system for it to work. Which is fine, I needed one anyhow. My issue is that it's not on the description for the product, nor on the box. The only reason I found out was after an extensive search on the internet. Otherwise, great product.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    Great smart lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install just follow instructions, works well with app. So much easier then using a key.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Nice easy installation

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to add to my SimpliSafe alarm system so that I can remotely lock or unlock my front door. Installation was nice and easy. You just remove old inside hardware, place on the inter new lock hardware and place the keypad on the front door. So far so good, it works with my alarm system.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love my SimpliSafe Smart Lock!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my SimpliSafe Smart Lock! It was easy to install and I love seeing who is going in and out of my door via the app!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    A great lock

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lock and the system I bought with it are amazing. It works so easily and is even easier to install for yourself.

    I would recommend this to a friend