Customer Ratings & Reviews

I was skeptical about smart locks because I was not educated on how they worked if Internet went out. So I took a leap and added this one because I already had simplisafe for my security system. It was easy to setup and had a clean look to it. The biggest surprise came after owning the lock for several months was last week Sunday during a 12 hr internet outage. Nothing was working of course, so I did my usual routine of going out and watering the lawn and to my surprise the lock still functioned and locked on its set timer with no Internet going to the base station. Double checked, unlocked and watched it lock back on it's own. Definitely worth the money and highly recommend if you want to add to your simplisafe system.

Bought 3 of these locks before and they work great.

Best Buy never disappoints! From the moment I walked in, I was greeted by friendly and knowledgeable staff who genuinely cared about helping me find exactly what I needed. The store was clean, well-organized, and fully stocked with the latest tech and electronics. I recently purchased a MacBook Air, and the entire process — from product recommendations to checkout — was smooth and efficient. The associate took time to answer all my questions and made sure I understood the features and warranty options. I also appreciated how easy it was to earn points with my Best Buy rewards membership — a great bonus for loyal customers like myself! Whether you’re shopping online or in-store, Best Buy offers top-notch service, competitive pricing, and plenty of great deals. Highly recommend!

Works great simple install. Paring to existing account was seamless.

Awesome product! Very easy to install and highly accueate

I am a 72 year old female and purchased this SimpliSafe Smart Lock, along with the entire SimpliSafe security system, I installed the lock and other components easily by myself and am extremely pleased! If you are comfortable with DIY, I highly recommend their products as well as purchasing them from BestBuy, especially with the Total Protection warranty plan they offer.

Works flawlessly if you’re already in the SimpliSafe ecosystem. It’s very responsive, works as intended and can be controlled via the app and from the hub. I’m never leaving the SimpliSafe ecosystem. They provide it all!

The best smart lock, this worked perfect with my Simplisafe system and I can set times to lock and has a code that helps me unlock and lock the house while not damaging my door.

So far, working great. I had no problems. Not difficult at all to install.

Great product that interfaces well with the SimpliSafe system of products. Sturdy and installation was pretty straight forward. We like it.

Love this lock, so happy that it works with my alarm. Easy to install and use.

We have constant issues with the lock not working. Even though we just bought a brand new one after having our old ones for 2 years we still have issues. I have to contaxt support constantly. When the lock works it is fabulous. I love the autolock feature.

Works a lot better than the previous version. Still has lost connection issues occasionally, but a lot less.

This has been great. No need for keys anymore. I also love that I can remotely open and lock from anywhere.

Product works well and as intended. Installation was fairly easy.

This lock makes it easy for me to get into my garage door. I have the key fob and when I open my garage, I unlock my door at the same time.

I absolutely love this lock feature. I can enter my home using my fingerprint, with keys, a key fob or a code. I can even assign a family member an access code just in case I can’t let them in. Perfect and secure.

Very please with product. Love the system it makes installs smiple and trouble free.

Works great for our front door! The installation was simple and explained well in the online guide.

Love this security lock from SimpliSafe. Easy to install, setup and use.