Customer Ratings & Reviews

Easy to install, slim design and smooth operation.

Best Buy never disappoints! From the moment I walked in, I was greeted by friendly and knowledgeable staff who genuinely cared about helping me find exactly what I needed. The store was clean, well-organized, and fully stocked with the latest tech and electronics. I recently purchased a MacBook Air, and the entire process — from product recommendations to checkout — was smooth and efficient. The associate took time to answer all my questions and made sure I understood the features and warranty options. I also appreciated how easy it was to earn points with my Best Buy rewards membership — a great bonus for loyal customers like myself! Whether you’re shopping online or in-store, Best Buy offers top-notch service, competitive pricing, and plenty of great deals. Highly recommend!

Works great simple install. Paring to existing account was seamless.

Awesome product! Very easy to install and highly accueate

I am a 72 year old female and purchased this SimpliSafe Smart Lock, along with the entire SimpliSafe security system, I installed the lock and other components easily by myself and am extremely pleased! If you are comfortable with DIY, I highly recommend their products as well as purchasing them from BestBuy, especially with the Total Protection warranty plan they offer.

So far, working great. I had no problems. Not difficult at all to install.

The best smart lock, this worked perfect with my Simplisafe system and I can set times to lock and has a code that helps me unlock and lock the house while not damaging my door.

This has been great. No need for keys anymore. I also love that I can remotely open and lock from anywhere.

I absolutely love this lock feature. I can enter my home using my fingerprint, with keys, a key fob or a code. I can even assign a family member an access code just in case I can’t let them in. Perfect and secure.

This lock makes it easy for me to get into my garage door. I have the key fob and when I open my garage, I unlock my door at the same time.

Very please with product. Love the system it makes installs smiple and trouble free.

Works great for our front door! The installation was simple and explained well in the online guide.

Good smart lock if you have SimpliSafe learn system.

Interfaced seamlessly with my other Simplisafe products. Easy to use and set up.

Ive been wanting a smart lock for our back door for a while. We havent had a lock on our back door since we moved in which has been a concern of mine. I was interested in trying out the Simplisafe lock because I heard great things about them. Installing this lock was a breeze. The instructions were simple and could be followed on paper or the app. It took about 20 minutes to set everything up. I liked how it works with the existing deadbolt, so I didnt have to replace it entirely. The design looks sleek and modern, which I appreciate. It connect easily to the SimpliSafe system, letting me control it through the app or the PIN pad. I love the fact that I can lock and unlock from my phone. I've also been loving the app. I can lock and unlock the door from anywhere, which has come in handy when I've forgotten to lock it. The notifications let me know when the door is used so I always know whats going on. The lock isn't perfect. If your door's deadbolt is not properly aligned, the lock may struggle. Our door is slightly warped, so I have to push it in slightly to get the lock to work. The PIN pad is another thing. It’s only available in black, which isn’t ideal for a door that gets a lot of sunlight. Ours gets pretty hot during the day. I used the included adhesive strips to attach it, but I may need to screw it in to keep it secure. This smart lock has made life easier and feels like a solid upgrade. It’s simple to use looks greatand integrates well with our security setup. If you already use SimpliSafe, it’s worth checking out. Just make sure your door is in good shape so the lock can do its job.

Product looks really solid, have not yet installed the it, but hope to update my review once installed.

Love this security lock from SimpliSafe. Easy to install, setup and use.

This was so difficult to place on my door! It wouldn’t initially allow us to lock it. We had to take it off and in o er 20 times before we figured out if we omitted the screws to secure base then and only then did it go on flush! Haven’t even connected system only DOOR!

Buyer Beware: You need the system for this to work. Sadly, it doesn't say this anywhere on the materials until you try activating it through the app. It feels great, it looks great, but I don’t need or want a system. If you have the system (or at least the base), this could work for you.

Initial clause, the use of this smartlock does require that you have at minimum the main components to the SimpleSafe system. This does mean the main base and should be at least generation 3 to the latest. Getting to it… The upgraded lock has all of the similar features and installs as the old one and was/still is easy to install. Installations utilizes your door’s existing deadbolt and mounts to it. This is great for apartments living where you are required to keep the same key or in a home where you’re looking to added access without a key. Keep this in mind for those of us with older kids or family that visits on occasion. While the previous model used a rounded conventional look, the new style uses rounded corners and is more rectangular. The new design appears to be more if not similar to the original in maintaining the low profile feature, minimalistic look while not alarming others you have a smartlock in-use by using the existing lock. Install. Remove the locking knob of your original deadbolt. On the SimpliSafe lock, slide the two tabs out to remove the outer shell, revealing the main body template for removal. Remove and prep for install of the main body metal template to your by selecting on the of the provided color-coded plastic inserts that aligns with your model (supported) lock. Perform the install of the template and place the outer shell over the main plate. Slide the original two tabs back into place to lock the device into place. Perform an initial “re-calibration” (calibration) of the smartlock to your SimpliSafe system, perform initial operational tests to ensure it’s working properly. Set your keypad up with it’s new pin and determine where to install using the preplaced adhesive on the keypad. The key pad is slim and touch is soft, feels overall of a nice quality. I tend to place the pad away from the lock instead of next to it. Near enough for it perform, but out of site to where people will notice and give away, you’re using a smartlock. Overall. Once installed and operational, this does ease a number of things without having to give your kids the (in my scenario) a key to the home and worry about a lost key or a friend making a copy. While you can use this without buying into the full SimpliSafe family, you do miss out on remote locking and seeing access control while away. Highly suggest buying into this as we have had ours for a while now and enjoy everything SimpliSafe has to offer at times while monitoring our home while away. It’s very easy to add onto the system as needed to keep a full spectrum system. Cons/Notes. -Door insulation, the rubber seal may affect use of this, depending on how long the seal has been in use and may prevent the lock from lock properly. -Depending on how your original lock was installed; holes were cut, the lock may not be mounted fully square and may be off a little. (True test of your builder’s carpentry skills) -Need to perform an initial lock calibration as step that may be easily missed. How to: Go to Devices, lock “NAME”, perform “recalibrate” for it to speak to the base station. Overall, this is a very good investment and addition to any home or apartment. Definitely something I can recommend to friends, family, and anyone interested in getting a smartlock while looking to add-on to new home security system.