Customer Ratings & Reviews

So I just received my SimpliSafe SmartLock Series 2 a little over a week ago and have been putting it through its paces. I have been a SimpliSafe customer for over the last 10 years and have used many of their products. Over that time, SimpliSafe has become a household name for many customers like myself. So when this new SimpliSafe SmartLock came along I knew I had o try it. Upon opening the box, you will notice that everything you need to get started nicely packed. First you must understand that this smartlock is designed and only compatible with the 3rd generation SimpliSafe Security System. The included user guide will help you with installation which is simple to do. It took me about 20 minutes to get everything installed. Having another smartlock on my front door, we decided to place this one on our backdoor near our garage for easy access. After using this for ever a week now, we have come to really love the simplicity of this smartlock and the features that come with it. Some of our favorite features include the ability to lock and unlock our door via the PIN Pad as well as unlocking/locking via the mobile app. One of the biggest features is that there is no key needed to unlock your door. Another thing to remember is that this smartlock only works with single cylinder deadbolts. While this unit does take batteries (4 AAs), it is designed for easy access to the battery compartment when its times to change the batteries out. Overall, we love our new smartlock system and its a great device at a great price point. Highly recommended.

The Simplisafe smart lock series 2 is an automated locking system that is designed to work with the newer Simplisafe Gen 3 security system. The package includes the smart lock and a pin pad and some documentation to get you started. The one thing that I noticed when I opened the box, and maybe I should have realized it, was that the Simplisafe door lock series 2 does not include a deadbolt like some of the other keypad locks I have used in the past. This system works with the existing deadbolt lock and only replaces the inside part of the lock and uses a keypad on the outside of the door. One advangage of this type of lock is that you can still use your key to open the lock if it becomes necessary. There shouldn't be any tools required to install the system on your door and should only take about thirty minutes. Connecting the lock to your existing simplisafe system is not difficult and only takes a couple more minutes to complete. Because it is a part of your simplisafe system, you can control the functions through the simplisafe app and you can receive alerts from this device so that you know when and who is entering through that door. Overall, this is a nice addition to the simplisafe system that I have in my home and it makes home access and security much more convenient for the whole family.

This lock is a wonderful product. It is stylish, easy to use, and even easier to install. The biggest caveat is that you have to have a simplisafe system already for use. PROS: Ease of install/ setup - This lock comes with detailed instructions and various adapters to make install a breeze. The setup with the app (I already had a previously installed simplisafe security system) was so easy I was actually surprised when it finished so quickly (shout out Michael Scott). Functionality - I love how seamless it is to use this lock. either via the app or the pin pad I don't ever have to worry about this thing not working right. The rules you can set up are great: Autolock for people who might be forgetful of keeping their door locked and especially the integration with the lock pad (auto locking with security status). Cons: As mentioned briefly above, it would be great if this lock could be used independently of the simplisafe ecosystem. I understand that there might be technical dependencies, but I think anyone would love this lock, even if they didn't want a full system. In summary: this thing is great. you will not be disappointed.

As a somewhat newer customer of SimpliSafe, I wasn't sure what to expect with the service and products, but I have been pleasantly surprised. This is the first product I have added to our system and it was a very easy install. This is a great way to lock your home and eliminate the need for a key. My husband said the installation was simple - all that was needed was a screwdriver. Once the lock was installed, it went through a calibration process. You then add it to the SimpliSafe system and you are ready to go. You can hard mount the keypad or use a sticky mounts that are provided. I would suggest hard mounting it once you know where you want it just for security purposes. People are weird and you never know who might try to walk off with the key pad. The best part of the smart lock is the ability to set your alarm and lock or unlock your doors at the same time. When you enter your alarm code into your key pad, it disarms your alarm. This is helpful if you ever need to give a "key" to dog walker, house sitter, or anyone else. They don't need a key and then also have to disarm the alarm.

[PROS] Easy DIY Installation: Over the years, I've managed to upgrade my DIY skillset, but this lock is a relief for anyone not desiring to do any extra drilling. I was able to get up and running within 30 minutes. The package contains all the necessary tools and adapters so no extra trip to the hardware store was needed. Seamless Integration: For existing SimpliSafe customers, adding the lock is a breeze. The SimpliSafe app streamlines the process by providing a straightforward step by step guide in getting the door lock recognized in your current suite of devices. Highly Responsive: Whenever I need to get in the house, I'm in there without issue. Whether I'm using the keypad or my phone, the smart lock opens immediately. Side note: it doesn't require Wi-Fi, but I use it anyway to reduce latency. [CONS] Requires SimpliSafe Security System: Unfortunately, you'll need to have preexisting service to use this device. You cannot use it as a standalone device. No Fingerprint Reader: A fingerprint reader is not necessary, but it does add another layer of ability. Smart Locks now come with a variety of options of how to unlock the device. This includes NFC, Finger Prints, RFID cards, and other methods. However, the phone and keypad is the most simplest way so I can't knock the company for going this route. Lack of Different Finishes: The Smart Lock only comes in two colors: Black or White. I'm not bothered by the choices, but some would prefer a bronze or nickel color in order to match the prior deadbolt color. [CONCLUSION] The SImpliSafe Smart Lock is easy to setup and competent in its execution. There's not much too dislike with how this product was made. I'm able to lock my doors with an additional peace of mind.

So I use a full simplisafe system with my home and have always loved it. I used the older series 1 version of this smart lock in the past. This is probably the easiest way to convert your door access to be “smart” out there. It uses your existing single cylinder deadbolt already in your door you simply install this on the inside. The reason this is so nice compared to others is that even if you live in an apartment for example where you can’t change the locks you can easily still use this system and retain the factory key as the outside doesn’t change! It actually installs just with a screwdriver so no drilling and no nonsense to deal with. This gives you the ability to use either your key as normal manually or you can use the keypad that is included and when you type your pin you both unlock the door and disarm your alarm system (or arm when you lock) which is extremely convenient. I’ve had no issues with connection to the base station at all or my phone app. Of course with the app integration you have full control over this like with the rest of your accessories such as lock or unlock remotely from anywhere, checking the status on the fly and even checking a lot of who may have gone in and out and times. You can set up automations to have it lock or unlock depending on your coming or going which is also excellent. If someone is entering the wrong pin or messing around it will send you a notification so you can see (or check camera if you have one). Given this comes in white or black it’s a sure enough match for any door out there to not look out of place. I don’t think there is an easier way to go smart and for the money don’t think there is a better value out there either. I would highly recommend this setup to anyone in the market even if you have to buy a base station and it’s your first accessory because it’s all worth it.

TL;DR: 1. SETUP: It was pretty easy and quick. 2. USE: Works with the SimpliSafe system and app. 3. USABILITY: The app functions well and is a good addition to the overall system. 4. OVERALL: It was easy to install, works well, and is nicely integrated into the SimpliSafe security system. I’ve been using a Schlage Smartlock system for a few years and like its functionality. Since I have SimpliSafe, I figured this would be a good update as it would integrate within the app. On the older Schlage, I would manually add passcodes on the lock itself for family and friends to enter while I’m home or not. It works well, but can take time adding and removing numbers - there’s a learning curve, so it’s fine now. I also have the lock set to automatically engage after 30 seconds, too. I like the functionality, but also wanted to integrate everything into one spot. With the 5+ year-old device, I would need a separate bridge to integrate with HomeKit, so I decided to change it up. When installing, surprisingly everything lined up properly (which rarely seems to happen). I had everything up and running within a few minutes. The app has been great. I can program everything through it at home or on the go. Overall, I like the functionality. I would recommend it only if you already have SimpliSafe or are planning on getting it, as you need it for this to operate.

I've been using Simplisafe for quite a while now and was interested in adding a lock like this to one of my entry doors incase someone got locked out or just to allow me to ensure its locked when I'm away. While there are some nice options out there I really didn't want to have yet another different brand and probably another different app to operate the lock as I wanted to. Thankfully Simplisafe has added smart locks to their lineup, and this one was the perfect option for me. What I really liked about this particular option in my installation use case is that it would retain the outer lock. Some might think this is Simplisafe just being cheap out but what it allows is to keep your matching exterior deadbolt so you don't have to worry about it looking different than the other locks around your home or end up being a slight different color than what you thought. Installation was pretty straight forward, the only thing I could potentially consider complex is ensuring you pick the correct style spacer/adapter for your deadbolt latch. Pairing it with my system was also extremely easy and now I can see when its locked/unlocked, set up entry passcodes that people can use with the remote number pad that is included, or let myself in the house if I manage to get locked out. I suppose the only potential drawback for some is that the interior side of the deadbolt is only available in white or black. That wasn't a problem for me and I have enjoyed having this piece of equipment added to my home security suite. If you are a Simplisafe subscriber and are looking for a smart lock I don't know why you'd look anywhere else.

The SimpliSafe Smart Lock series 2 is a fantastic addition to any home, whether it be a house or an apartment. In most cases it will work on either as long as your landlord will allow it. If you don't own your property. Installation is a snap, not requiring any heavy duty tools or work, just screwdrivers and 20 to 30 minutes tops. The best part of this installation is it doesn't require any permanent changes to your current setup, meaning you don't need to replace your existing lock, and you can restore it to the way it looked if you end up moving. Once installed, your door and your life will be transformed. You can set all kinds of rules. For your lock, to ensure that it locks your doors at night, or at times when you might expect to be gone. From the house, you can have it set to automatically lock behind you, and you can even unlock your door remotely in case company arrives to your house before you do. Additionally, the keypad gives you the ability to create custom codes for individuals, such as contractors that might be doing work in your house. This allows them to easily come and go, and you can keep track of who is entering and leaving your house. The lock itself is very stylish and sleek, making it a great addition to any style of home.

Not a lot to say about a door lock but easily one of the best I have. The SimpliSafe Smart Lock Series 2 is great and goes with my SimpliSafe system (in this house). I have a few homes, a few doors and a few locks. I decided I'd put this one on my office. Kids are always running in and out and hunting for things. Including but not limited to Christmas presents. Things up to my SimpliSafe security system with ease. No shock there. Well it isn't terribly difficult to install and easy to sync up to the app. Not much else I can say or needs to be said. I would say make sure to have a professional or somebody who really knows what they're doing, install it. It's not really novice work. The technology part that's the easy part but the physical part was a little challenging. I imagine this works pretty good by itself and without a complete SimpliSafe system but I get the feeling it works a lot better with the entire system intact. I almost want to try it without the whole system just to see how it acts on its own. Pretty sure it's cool. So whether you have the entire system or not, are you just looking for a pretty good door lock? This thing which is made out of wolverine metal cuz it's really heavy, will definitely get the job done. Highly recommend it.

This is the worst smart lock. I’m now on my third replacement. The original lock stopped connecting to my base station, the second one (first replacement) the deadbolt just completely stopped moving (stuck in the locked position and nothing would unjam it) and the third one (second replacement) is still technically working but every time I arm my Simplisafe alarm, I get an error message that the lock is not connected, even though all lock features seem to be working fine. I’m incredibly frustrated with Simplisafe. They spend so much money on marketing but their technology just flat out sucks. DO NOT PURCHASE THEIR SYSTEMS.

Nice, works well with the system. Haven't has any issues.

Bad product. Randomly stopped working when using for rental- replaced & a few months later tried to delete codes- deleted from app, deleted from keypad but code still unlocked door. Customer service was no help. Trashing this product

The lock is on, I’ve had some issues with it since I’ve gotten it, often having to hit the lock button multiple times or it being unresponsive. However the biggest issue is the customer support with SimpliSafe, honestly the worst I’ve experienced. I would choose a different system if I could go back.