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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 269 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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84%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Commander Touch Satellite Radio Receiver's compact size, ease of use, and intuitive touch screen. Many praise the excellent sound quality and straightforward installation process, highlighting its value for the price. While some users experienced occasional reception issues, the overwhelmingly positive feedback points to a well-received product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 269 reviews
  • Rated 1 out of 5 stars

    Piece of junk.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give less than one star, I would. Went through two of these things in four months. Both just stopped working. Wouldn't turn on. Nothing. Geek Squad checked, and everything was working up to the unit. I wouldn't give one to my worst enemy. Very disappointed.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Really Wish I Could Have Used This

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome little satellite radio, but I was "mislead" (I'm being nice) by a Sirius representative. I was told this could be used as a simple "plug and play" radio and did not need to be hard wired. That's a lie.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Mine doesn’t work

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has not worked right since I bought it and now I am waiting for a replacement for over a month

    No, I would not recommend this to a friend
    • Brand response from SiriusXMProductExpert
      Posted .

      Sorry you are having difficulty with your commander touch. We would like to help resolve your issue,. can you please reach out to us at sxmtour@siriusxm.com and give us more information about issue and we can help facilitate a replacement if needed. SiriusXM

  • Rated 2 out of 5 stars

    Good for short use that’s all

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a free install, however a year later it gets stuck and need a hard power reset to work. Not exactly an item that will last very long. Cheap...

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sirius Commander

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The radio locked on with only the Sirius logo showing and could not be turned off. I returned to Best Buy last week and they got the radio working. A few days later the sound went off but the radio still showed it was in operating mode. And in trying to determine if the radio went into mute mode, the radio got turned off and cannot be turned on. I will be going to Best Buy next Tuesday to see if it can be restored to operational mode.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Watch Out

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To costly to have it installed. A couple has told me this device is not dependable.

    No, I would not recommend this to a friend
    • Brand response from SiriusXMProductExpert
      Posted .

      Installation is free with purchase of this radio. Please contact a Best Buy store manager or customer care if you were charged for installation. We've found many people have really enjoyed this device once it's properly installed. We hope you give it a shot. SiriusXM

  • Rated 1 out of 5 stars

    Regret this purchase!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I totally regret this purchase. This device isn't like previous car kit radios. You can't power it by the 12v adapter. You must remove radio and splice and connect wires. I wish this was kept simple with a cigarette lighter adapter to power this device. Hopefully I can return without the typical Best Buy restocking fee.

    No, I would not recommend this to a friend
    • Brand response from SiriusXMProductExpert
      Posted .

      Sorry to hear you did not like Commander Touch. The primary design for this model was to allow all the wiring to be hidden. Unfortunately that may make it more difficult for a quick and easy DIY installation. We would recommend one of our other Dock & Play units such as the Onyx Plus, Onyx EZR or the Tour which have the simple power adapter unit that plugs into your cigarette lighter. SiriusXM

  • Rated 2 out of 5 stars

    I would pass

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a gift for my wife. She strongly dislikes

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The touch screen is problematic

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First, this doesn't offer a way to install in your car without hardwiring it. What's wrong with a USB or cigarette lighter power? Secondly, the touchscreen is a bit glitchy. I'd prefer hard buttons at this point. Had to return it. Fortunately, Best Buy is awesome.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not recommended

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not user friendly. Unable to go to other selections

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    First unit stopped working after ONLY 1 1/2 months

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a unit installed on January 5th, working fine. After 1 1/2 months the unit stopped working TOTALLY. The other unit in stock also exhibited problems. So I ordered yet another unit which was installed and seems to be operating OK ( but only after less than a month, so far)

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad radio

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase this on march 4 2022 andit died now I have pay another 70.00 on of purchase pri e of 97.00 that I payed already I think it un fair because it not my fault that the unit died

    No, I would not recommend this to a friend
    • Brand response from SiriusXMProductExpert
      Posted .

      We are sorry for the inconvenience. Please contact us at sxmtour@siriusxm.com with your radio ID, so our team can resolve an issue with your radio.

      Thank you SiriusXM

  • Rated 1 out of 5 stars

    No help

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy unless you are going to hard wire it to the electronic of the car. I lease my car and was replacing my old SiriusXM receiver and the unit was not clear on not being plug and play

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Good radio, bad service

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this radio for a Christmas gift and came with free installation. However, when went to have it installed they said it would cost up to $500 to have it installed. Ended up selling on eBay.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't order a Satellite radio installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed in ability to schedule installation. Call the store in hopes of scheduling an appointment but no one will answer the phone at the Flint, Mi location

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do Your Research First

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    End up returning because it couldnt be installed, even by Geek Squad in my 07 Camry. Not a quick portable install like the other models.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not what I expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good, sound is so distorted you have to keep it at minimum volume to hear it even then it isn’t very good

    No, I would not recommend this to a friend
    • Brand response from SiriusXMProductExpert
      Posted .

      Sorry you are not having a good experience. We would like to find out more about how this was connected to help you solve your issues. Could you please email us with the Make, Model, Year of your vehicle and if you are connecting the audio via the FM adapter or using the AUX audio input. You can email us at sxmtour@siriusxm.com SiriusXM

  • Rated 1 out of 5 stars

    The installation was postponed.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have not been able to use the equipment as the installation was postponed. We have to wait for a callback.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dont waste your time

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    dont waste your time, not as good as you think it is, save your money and purchase the real deal

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Radio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wouldn’t fit in old car would recommend a different model

    No, I would not recommend this to a friend
    • Brand response from SiriusXMProductExpert
      Posted .

      Sorry you had an issue with this model. it was designed to be somewhat universal and with the small display that can mount almost anywhere. From an audio connection it is designed to connect to just about any FM radio or a radio with an AUX audio input. If you are looking for more of a radio replacement for an older "classic" style vehicle please check out Retrosound (www.retrosound.com) they make SiriusXM-Ready replacement radios that work with the SXV300 SiriusXM Connect Vehicle tuner. SiriusXM