Customer Ratings & Reviews

I have become a loyal customer to Best Buy for life and it’s because of the OUTSTANDING, PROFESSIONAL & KNOWLEDGEABLE service I received from the Geek Squad installers Israel and Michael. They were the A-Team, Dynamuc Duo, and Gold Medalists of my home theater install. I purchased Sonos speakers and subwoofer, a 77’ LG OLED TV and the latest Phillip Hue Lights that sync magically to the color that appear on the screen. It adds a whole new dimension in immersion. Anyone who comes over is impressed once they see it and takes out their phone to video the whole system at work. It is that IMPRESSIVE! AND it was only made possible because of the tenacity of Israel and Michael making sure everything worked correctly. Apple TV did not want to work with Hue Sync so they trouble shot problem and figured a Roku streaming stick would work better. I tell you all this because what impressed most was they never gave up. They could’ve said sorry Hue Sync doesn’t work , here’s your refund, but they didn’t do that. They knew how disappointed I would be, while the system was great with the tv picture and audiophile sound quality it was going to be a major letdown if the hue lights could not sync. So they never gave up. And for that I can never thank them enough and appreciate the quality of the Best Buy relationship hiring professionals who go above and beyond to make the customer happy. I can honestly say having Israel and Mike (Geek Squad) install my home Theater was the best money I ever spent! Forgot the name Best Buy. With employees like Israel and Michael representing them in the field Best Buy should shorten their name to “BEST”

These guys went above and beyond to get the house I just bought working. When Ricky couldn't figure it all out, he came back with Alan from Eugene and they spent at least 2 hrs sussing out how my new house was wired. I am very grateful.

Did not solve my issue. A different team was supposed to call and schedule another appointment but it never happened. My cousin recommended I purchase a basic switch. Ordered it, plugged it in myself, issue resolved. This was so basic, the geeks should have been able to do the same. What a waste of time and money. If it’s not an install with a manual, they are clueless. Why do I have Total Tech membership? And this cost me $80 I’ll never get back.

Now my Apple TV and my blue ray say they are not connected to the internet since you were here

Excellent help. Just what I needed. Recommended for any other items.

The Geek Squad problem solved and installed the Govee lights on the back of my 85 in TV and was able to run the wires in the wall . Very professional!!!

Geek Squad rep Patrick Olson came to my house and explained and solved several tech issues I had with video doorbell, electronic latch, connectivity with my printer, and several other small problems I had with desk top computer and cell phone. He was patient with this Senior Citizen and I really appreciated his knowledge and courtesy.

Bobby has been to our home before and we specifically requested him because he is incredibly knowledgeable and very caring and kind. His assistant is also terrific to deal with! We needed our old Sonos system, purchased from Best Buy more than 10 years ago, updated and integrated with some new equipment. This was not a straightforward project, and Bobby did some research and experimented for some time and was able to get the best possible outcome given the equipment we have. In addition, I have developed a substantial hearing loss and he was also able to give us advice about what we can buy to help me hear our tv better, and we are looking forward to following through with the salespeople he recommended at our local Beat Buy.

Installer John arrived at the house on time, listened to what the issues were and addressed them quickly and efficiently. He was an excellent listener and easy to work with. Highly recommend Johnathon!

GEEK SQUAD AGENT--JOHNATON CALLED TO GIVE ARRIVAL ---AND DID ARRIVE ON TIME-- ON TASK AND VERY KNOWLEDGEABLE. EXPLAINED HIS PROCEDURES BEFORE AND GAVE LEARNABLE INFO BEST BUY---JOHNATON IS A CREDIT TO YOUR BUSINESS

Geeks installed all my Ring stuff as I have Total Maint Plan and it was free. Great service. Got dates just a few days out and they came on time and were quick and clean! Wished smart bulbs could talk with hub and turn on with motion sensor but I guess they don't?

Best Buy protection plan and Geek Aquad are fantastic. They are very helpful. I live 60 miles away and they come out with any set up problems.

Love having this at back door. Feel more secure. Lights up area and lets me know if anyone there.

I was really impressed with the individuals who installed my purchased items. Mathew, a Geek Squad cputer expert, nit only installed the computer and additional components, took time to explain the purpose and use of these items. He also showed what I could do down the road as needed. He even added my frequently used websites icons to be able to get to these sites quivkly! It was a fantastic experience.

Yay Team. Our traditional home is now a Smart Home thanks to excellent installation, pairing and Ap set up by Geek Squad. Techs know their stuff and are patient, willing and respectful.

The Geek squad had two assignments at my house. First they had to set up 65inTV and connect it to the stereo. Then they set up the Echo Dot to two different devices in the house. By the time they were done everything was working perfectly. The TV sounds great and all my questions are answered by the echo dot. Well worth have protection from the Geek squad. I'm

Thank you for the excellent service. We had a snafu with our cameras not syncing up with our new wifi setup, and they made it happen! This was not as simple as it would seem, and their efforts and care to ensure it was up and running and stable made a difference.

Sorry ,It was putting a Ring Camera and A Pro Chime WiFi Booster On line . Not Happy with Ring Product Customer Assistance PERIOD.

Geek Squad gentlemen will let me say he was outstanding. Got right down to business, fixed the problem and off he went to his next customer with a smile on his face. Thank you very much

We had purchased a Google Nest system and no one in our family could figure out how to get it to work! We had a couple guys come out to try, but nothing worked. Thank God for Jon - he figured out we had a defective product, and steered us to a better fit for our needs, and it is amazing!!!