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Customer reviews

Rating 4.6 out of 5 stars with 89 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers have good things to say about the Smart Lock C210, particularly its ease of use and simple installation process. Users also appreciate the app for its user-friendliness and access management features, as well as the helpful notifications. Some customers have noted the absence of biometric access and expressed concerns about the battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 89 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Eufy never disappoint

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this smart lock, easy to install, very looking good style and works great

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    minimalism is key

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use it so I'm not giving out keys and can easily change code when needed been great so far

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great looking lock and very functional

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an excellent product and easy to install.

    I would recommend this to a friend
  • Pros mentioned:
    Installation
    Best Buy Employee

    Rated 5 out of 5 stars

    Work Greats!

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Just got it and installed love how it works great with my eufy cameras

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent smart lock!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent smart lock! With four dogs and a one-year-old, security and convenience are top priorities—and this lock delivers on both. We’re completely satisfied and highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfect!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly and is exactly what i wanted. Easy to set up, a caveman could do it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great lock

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install and works great I would buy I bought another one

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice smart lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product and easy to install. I bought it in nice price.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Door deadbolt.

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] It works fantastic and the price was really good!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good easy to use. It locks by itself. I recommend that product

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Better than the one i buy in Amazon

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is easy tu install work better than the one i got from Amazon

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for the price

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything’s great so far I’ve had it for about eight months now haven’t had any issues and it has pretty handy features.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Entry Level Smart Lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very good entry level Smart Lock. It has a very simple platform. The only negative is the short battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Fantastic

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic, it works very well. I recommend it 100%.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BEST SMART LOCK

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Capabilities of unlocking via app, key pad, even a key. Also assigning other members with there personalized code

    I would recommend this to a friend
  • Cons mentioned:
    Biometric access

    Rated 2 out of 5 stars

    Description of item is inaccurate

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product description is inaccurate. Description states that this device has biometric capabilities. This device does not have this ability. I chatted with support and they were no help at all. They first claimed that this device has biometric features. After I insisted that this model doesn’t have this, they claimed that I was sent the wrong item. I was passed around through a couple of agents and felt like they were just doing this to get me frustrated and eventually stop trying to get this resolved. I never got a resolution for this. They didn’t offer anything for the inconvenience either.

    No, I would not recommend this to a friend
    • Brand response from Eufy Team
      Posted .

      Dear Customer,

      I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.

      Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.

      You can reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.

      We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.

      Best Regards, eufy

  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Great until it isn't

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this product about 6 months. It was great when it worked. Now, after installing fresh batteries, I'll get a Super Low Battery warning after less than 24 hours. I think it was due to an app update, but it might be an electrical problem because the battery drain is absolutely ridiculous. Unfortunately I will be returning.

    No, I would not recommend this to a friend
    • Brand response from Eufy Team
      Posted .

      Dear Customer,

      I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.

      Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.

      You can reach out to us via support@eufy.com or call us at +1 (800) 988-7973. Our customer service team is always ready to help you.

      We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.

      Best Regards, eufy

  • Rated 5 out of 5 stars

    Christmas gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was purchased as a Christmas gift. The recipient was very excited to receive it. The Best Buy price was the best I found anywhere. Always check Best Buy first!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my new deadbolt

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product. At first, I was hesitant about having a pin deadbolt lock, but it is so secure and make my door look very sleek.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Product good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product and does the purpose I thought we need fingerprint but actually we have 3 types of unlocking method

    I would recommend this to a friend