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Customer Ratings & Reviews

Smarter - Coffee 2nd Generation Wifi Connected 12-Cup Coffee Maker - Black/Red/Cream-Front_Standard

Customer rating

Rating 3.7 out of 5 stars with 38 reviews

74%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-7 of 7 Reviews
  • Rating: 1 out of 5 stars

    Grinder/Customer Service

    Posted
    EandD
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Got this as a Christmas gift for my husband. So excited because it integrates with Google and grinds coffee beans. Not even two days after using it, the grinder doesn’t work. After following the cleaning advice given from Smarter Coffee, it still wasn’t working. Took back to Best Buy for a different one. Grinder is defective on that one too and didn’t even work upon first using. Talked to customer service at Smarter Coffee, and they just said it was just defective and that we should return it for another one. We already did that and don’t feel like returning products over and over to find one that actually works. For $250, it should work as advertised. Going to be returning for our money back, because $250 is a lot of money to spend for two defective products. We will find another brand to use, as we are never using this brand again.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Bad design!

    Posted
    MikeA

    They focused on the technology and not on practical coffee making. The beans don’t consistently enter the grinder so you have to stand over the machine and shake it to make sure that they do. Water is hardly warm enough. Their support says to set the preheating to 5 min. Doesn’t make a difference even though 5 min is ridiculous. It will keep the coffee warm for a max of 40 minutes. That goes by very quickly. Do not fall for the hype and do not waste your money.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not one, but TWO of these failed

    Posted
    Bill
    • My Best Buy® Elite Plus Member

    I wouldn't recommend this at all. The tech geek side of me loves the wifi and IFTTT integration but the coffee maker doesn't function at all. This is the 2nd one that I'm returning with 45 days for the grinder failing. It also started repeatedly making coffee (mainly warm water..) on its own....Tech support always said the same thing..."hard reset" but I'm done with Smarter....wish there were other wifi options out there!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    need to rethink warmer times

    Posted
    Steve
    • My Best Buy® Elite Plus Member

    Coffee is fine but can only keep coffee warm for 40 minutes. You cant restart warmer without making more coffee. I sip coffee all morning and just didn't meet my needs and I returned unit day 3. Called CS line and was told its a regulation....must be all the other coffee makers ignore this regulation.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    This is NOT a 12-cup coffeemaker!

    Posted
    Bill

    Detailed specs contradict description - stating that it is "1.5 liters" (which is 6.6 cups, not 12). Had to returned two different shipments thinking that they just sent the wrong sku the first time.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Bean Grinder will break!

    Posted
    dcouncil
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Make sure to get a warranty on this device. Almost $300, and broke less than 6 months. Should have stuck to my Kureg!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Do not buy!

    Posted
    Christyoglez
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Does not make less then 4 cups and grinds very little coffee. The coffee comes out extremely watered down. Terrible.

    No, I would not recommend this to a friend