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  • Remote Service

Software Setup and Support

SKU:
3652556
See Details

Customer reviews

Rating 3.6 out of 5 stars with 150 reviews

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71%
would recommend
to a friend

Customers are saying

Customers are delighted by the ease of use and thorough software setup provided. Many users appreciate that the basics are in working order and agents set up their laptops thoroughly. However, some customers have expressed dissatisfaction with the customer service they received.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 150 reviews

  • greek squad was great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the laptop works great ,the speed its fast ,i will tell all my friends and family how good it works

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Patrick is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greek Squad member Patrick Barnard came to my home and had me up and running on a new computer in a half hour.

    I would recommend this to a friend
  • Pros mentioned:
    Software setup

    To the squad team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents set up my laptop thoroughly and i didn't miss my personal job assignments.

    I would recommend this to a friend

  • Remotely working senior in distress

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that Christopher stayed on the job not just once but 3 different times , What a GEM !! Excellent work & Excellent service from Geek Squad !! Thanks so much for being patient with this senior work at home consumer

    I would recommend this to a friend

  • Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i was happy that the lady assisted me with my concerns.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They helped me remotely and it was super easy to deal with

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Geek Squad installed my new computer system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional , friendly and informative. Made sure all basics in working order.

    I would recommend this to a friend

  • Remote service from Geek Squad PRO

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great profession and personable service, on time, able to be a teach and listener. Ben's time and work results based on my punch list and how to fix it all was far above what I had tried to accomplish with online Chats.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Geeks set up my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My computer was set up and ready to go. I have always had good service with Geek Squad

    I would recommend this to a friend

  • Helped transfer my data

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They helped me transfer my data from one old lap top to my new Apple. Made it quick and easy!

    I would recommend this to a friend

  • Terrible Product and Worse Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely terrible. Do not waste your time, money, or mental stability on this product. I was promised my issue with my $2k laptop would be fixed, but it wasn't. On the third "do-over" I was told to just go into the store because they couldn't fix it. My issue was fixed in store within moments by logging into my one drive, but not until a TotalTech membership was purchased. Now, Best Buy refuses to refund my Software Setup and Support service, despite not actually doing anything.

    No, I would not recommend this to a friend

  • Good help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was good because I kept having issues with my installation. They helped me to find a way to get it done.

    I would recommend this to a friend

  • Terrible service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Untrained employees who have no clue what they are doing, embarrassed by the service I received.

    No, I would not recommend this to a friend

  • The Geek Squad renewed my virus protection program

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed the WEBROOT virus protection program on my computer. She seemed knowledgeable.

    I would recommend this to a friend

  • Didn't fix a thing...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They didn't fix my problem. Plus, they promised to refund my money if they didn't fix it. They still charged me.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Customer service

    never use the remote Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Remoter Geek Squad is a total failure. I do not intend to ever use them again. I will always go the store Geek Squad they are great

    No, I would not recommend this to a friend

  • Very Disappointing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was on with a Geek Squad tech for at least 45 Min and she was unable to complete the task . I am requesting a refund

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the initiative to share this with us. It's always frustrating when a repair is unsuccessful. For support with a refund, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  • nice to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't think I have used the remote service but nice to know that is available

    I would recommend this to a friend

  • Not satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did not fix my issue. I am not satisfied at all. I want my seevice fee returned.

    No, I would not recommend this to a friend

  • Easy software install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service wasn't needed but it was very easy to do by myself. I must have fallen into a crack as far as service goes this time. I still enjoy purchasing products by Best Buy.

    I would recommend this to a friend
Page 3, Showing 41-60 of 150 reviews
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