Customer Ratings & Reviews
- SKU:
- 3652556
Customer reviews
Rating 3.7 out of 5 stars with 189 reviews
(189 customer reviews)to a friend
Customers are saying
Customers commend the Software Setup and Support for its ease of use and thorough software setup. Users appreciate that the basics are in working order and that agents set up laptops thoroughly. However, some customers have expressed dissatisfaction with the customer service they received.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad performed my computer set-up superbly! Moreover, all questions were addressed and service was above and beyond as professional advice was given to aid in the future operation.
I would recommend this to a friendRated 5 out of 5 stars
New Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop purchase! No need for Geek Squad so far!
I would recommend this to a friendRated 5 out of 5 stars
Went above and beyond
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing He took on my problem and worked it through. WE. WERE. STUCK. Until Geek Squad helped us. Thanks
I would recommend this to a friendRated 3 out of 5 stars
Softwate setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is still difficult for me to set up softwate, even with tech support
I would recommend this to a friendRated 5 out of 5 stars
Software purchase and Setup!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Even though there were hiccups at the beginning of the process the Geek Squad persevered with me until my installation was complete.
I would recommend this to a friendRated 1 out of 5 stars
Felt like a scam and waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fact that I knew more about my computer and issues than the tech person removing into the computer says as much and I dont have a degree in whatever computer science or anything similar. Honestly, save yourself the headache and actually contact a real tech person to see your machine.
No, I would not recommend this to a friendRated 5 out of 5 stars
Great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great service. They didnt stop until they help me fix my problem! Amazing attention to detail
I would recommend this to a friendRated 5 out of 5 stars
Software purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad was prompt with their help… patient… and gave good directions & explanations thank you!’
I would recommend this to a friendRated 5 out of 5 stars
geek squad help me take care of problem.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.determined that my pc dvd player was bad. So went to Best Buy and geek squad shared what I needed to do.
I would recommend this to a friend- Pros mentioned:Software setup
Rated 5 out of 5 stars
Great customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome service from Noah. Very knowledgeable and helpful. No problems with setup. Recommend him!
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Geek squad review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very smooth. was helped with the whole process. It was completed with no problem.
I would recommend this to a friend - Pros mentioned:Speed
Rated 5 out of 5 stars
greek squad was great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.love the laptop works great ,the speed its fast ,i will tell all my friends and family how good it works
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Patrick is the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Greek Squad member Patrick Barnard came to my home and had me up and running on a new computer in a half hour.
I would recommend this to a friend Rated 5 out of 5 stars
Best Buy—always on point!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent was able to quickly assess the problem and took the time to discuss it with me.
I would recommend this to a friendRated 5 out of 5 stars
Troubleshooting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had 3 calls in troubleshooting within 30 minutes. Great
I would recommend this to a friend- Pros mentioned:Software setup
Rated 5 out of 5 stars
To the squad team
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents set up my laptop thoroughly and i didn't miss my personal job assignments.
I would recommend this to a friend Rated 2 out of 5 stars
Still not able to complete functions.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After nearly a month and two visits back back to GEEK, at the store, and a paid phone call, I am still not able to get the functions that I need.
I would recommend this to a friendRated 5 out of 5 stars
Remotely working senior in distress
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like that Christopher stayed on the job not just once but 3 different times , What a GEM !! Excellent work & Excellent service from Geek Squad !! Thanks so much for being patient with this senior work at home consumer
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They helped me remotely and it was super easy to deal with
I would recommend this to a friend Rated 1 out of 5 stars
Do NOT use for software support!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent was NO help at all. The best he could do was charge me $179.99 for 3 years support on a $75.00 per year subscription.
No, I would not recommend this to a friend
