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Customer Ratings & Reviews

Your price for this item is $369.99
The comparable value price is $399.00

Customer reviews

Rating 4.5 out of 5 stars with 466 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

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86%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 466 reviews
  • Best Buy Employee

    Rated 4 out of 5 stars

    Ace of spades

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sonos has been known for making some really incredible home audio speakers, their take on the Bluetooth speaker world is also quite remarkable with their Sonos move and their roam so their take on headphones is a huge welcome to me. At first impression their design on the headphones is remarkable, they’re incredibly light weight and comfortable for hours of usage. The plushy leather band sits on the head well and the ear cups are great for not generating ear fatigue or sweat. The stainless steel rod feels great for adjustment doesn’t feel cheap and it’s a great choice to allow users with multiple head shapes and sizes. The logo on the side is subtle enough to not notice from a far but proud enough to know who and what it is. The Included carrying case is great for travel it’s quite thin making it fit in my bag with my PlayStation portal and some extra clothes perfect. Sonos also offers a tiny little case for extra cables for either charging or lined in audio that fits inside the carrying case of the headphones magnetically. The headphones themselves are quite simple with controls which is great for getting what you need access to, your left ear cup provides a power button, usb c connector for charging/lined in audio and a light indicator to show Bluetooth connection, your right ear cup provides your noise cancellation and transparency mode button, above that button you have what may be one of my favorite takes on volume controls for a headphones, you have a volume slider, adjusting the volume up or down gives a click through the headphone to indict the action but after releasing the mechanism it returns back to a center position, it’s a simple switch but makes the experience feel responsive and elegant. The design of these headphones is what I would expect from Sonos, it’s elegant and efficient I would say for its price you barely recognize that it using a plastic housing because it’s plastic doesn’t feel cheap, no creaks or squeaks when picking up or adjusting the headset. Coming from the brand I do expect great audio quality especially being an owner of their Sonos beam gen 2 and Sonos move, their noise cancellation are strong and what’s great about that is they aren’t strong with pressure. The noise cancellation is one of the best I’ve used and there is a great feedback to let you know you’ve entered and exited noise cancellation. Transparency mode is clear and at times feels as if you aren’t wearing headphones it’s very clear with voices. My own voice however when in transparency mode doesn’t feel robot. I can definitely tell my own voice is coming through a microphone. Actual sound quality of the headphones is quite great, voices like Lauryn hill, phill Collin’s, bob Marley sound incredible they support mid sections incredibly well I honestly think that’s where they shine. The highs are pretty well done, bands like Red Hot Chili Peppers, rage against the machine and Metallica have some great guitar solos where I felt I could really let the headphones show their capability and I wasn’t dissatisfied. Their lows are quite good filling the space with some deep bass and heavy drums. Overall the Sonos headphones are a wonderful pair of headphones I would highly consider for my daily wear. My only gripe with these headphones is its price. I think it’s an excellent headset, had they been $50 or $100 less I would pick them up and never let them go

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finally, Headphones That Get Everything Right

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t usually write reviews, but the Sonos Ace deserves every bit of praise. From the moment I unboxed them, I knew these weren’t just another pair of wireless headphones — they feel like a luxury experience built for daily life. Sound quality is the headline here. Music feels alive — the bass is deep and punchy without being muddy, vocals are crystal clear, and the highs shimmer. Movies are on another level thanks to Dolby Atmos and spatial audio. It honestly feels like sitting in a private theater, and the head-tracking makes everything even more immersive. The noise cancellation is phenomenal. I tested them on a noisy commute, and the world just disappeared. Switch to “Aware Mode,” and you hear your surroundings naturally, like you’re not even wearing headphones. It’s seamless and incredibly useful. Comfort matters to me because I wear headphones for hours, and the Ace passes the test. The ear cushions are soft and breathable, and even though these are premium over-ears, they never feel heavy. Build quality is excellent too — sturdy, sleek, and stylish enough that I’ve gotten compliments already. Battery life is another highlight. I easily get over a full day of listening, and the quick-charge feature is a lifesaver. Three minutes of charging for three hours of playtime? That’s wild. The little touches are what seal the deal: automatic play/pause when I take them off, flawless Bluetooth multipoint switching between devices, and the magical ability to swap TV audio from my Sonos soundbar directly into the headphones at night so I don’t disturb anyone. It’s like they thought of everything. Yes, the Sonos Ace is an investment — but it’s worth every cent. These headphones combine performance, comfort, and smart features in a way that feels effortless. If you’re considering them, stop hesitating. They’re easily the best I’ve owned, and I can’t recommend them enough.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sonos Ace Headphones Review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: 1. Superior Active Noise Cancellation (ANC): The standout feature of the Sonos Ace headphones is undoubtedly the Active Noise Cancellation (ANC). The ANC performance is top-notch, effectively drowning out ambient noise and creating an immersive listening experience. Whether you’re in a busy office, on a noisy commute, or simply trying to enjoy some quiet time at home, the ANC does an excellent job of keeping distractions at bay. Compared to other headphones in this price range, the Sonos Ace holds its ground remarkably well. 2. Sound Quality: The sound quality is another high point. The audio is crisp, with a balanced mix of bass, mids, and highs. Music genres from classical to rock sound fantastic, and podcasts and audiobooks are clear and easy to listen to. The headphones handle both high and low volumes without distortion, making them versatile for different listening preferences. 3. Comfort and Build: The Sonos Ace headphones are lightweight yet sturdy, crafted with high-quality materials that feel durable. The ear cups are well-padded and comfortable, even for extended listening sessions. The adjustable headband ensures a snug fit without being too tight, which is perfect for long-term wear. 4. Aware Mode: The Aware Mode (Sonos’ version of transparency mode) is another highlight. It seamlessly blends external sounds with your audio, making it easy to stay aware of your surroundings without removing the headphones. This feature is particularly useful when you need to have quick conversations or be alert in busy environments. Cons: 1. Initial Charging Issues: One frustrating aspect I encountered was the difficulty in getting the headphones to charge initially. Despite following the instructions, the headphones didn’t seem to charge properly the first few times. After some troubleshooting and trying different cables and outlets, the issue eventually resolved itself, but it was an inconvenient start. This could be a potential deal-breaker for those who expect a hassle-free setup out of the box. 2. Price: While the Sonos Ace headphones offer great features and performance, they come with a premium price tag. For some, this might be a significant investment, especially when there are other competitive options available at lower price points. Final Verdict The Sonos Ace headphones excel in delivering high-quality sound and exceptional ANC, making them a great choice for audiophiles and frequent travelers. However, the initial charging issues can be a bit of a setback. If you’re willing to overlook this minor inconvenience, the Sonos Ace headphones are a solid investment for anyone seeking a premium audio experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid debut

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hype of these headphones prior to launch was unknown to me. I’m aware of their speakers for home & entertainment. Era 100 & 300 got me into the Sonos brand. When notified by Sonos of their Ace, I preordered. Initially I was expecting a lot considering the price point. But after a few days of ownership I can say it’s a solid debut. The sound signature did take some getting used too without messing with the simple EQ avail (Bass, Treble, and Fade) The bass is apparent but not overwhelming and Treble is crystal clear but not ear piercing. With the likes of Bose QC Ultra for comparison; those seem more bright in signature. Sonos Ace has a more darker tone & balanced signature. I thought it was lacking personality initially, but after putting in more listening time, it’s definitely Sonos sound but in your ears. I don’t own an Arc soundbar to test its sound swap feature; that’s the one thing it has over its competitors. The look of the Ace is Sonos. Very simply & minimalistic. If AirPods Max & XM5’s had a child, this would be it. The carrying case is also well constructed with recycled materials. Plus despite weighing a few grams more than Sony’s & Bose top tier offering; these feel remarkably light & comfortable to wear. It’s not an exaggeration. The ear cups are held by strong magnets. If those need replacements down the line, that option is available to you. Overall satisfied with these headphones. Can improvement be made for a version 2? Yes. Wish it had WiFi support like it’s other products. But what is presented is a wonderful pair of premium headphones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top Tier Quality for Sound & Comfort

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SONOS ACE wireless headphones are exactly what you'd expect from the tech-forward, quality-focused company. Sound quality is crisp, clear, and full of nuanced audio notes that I never noticed when listening to other speakers or headphones. The comfort level of these headphones around the ears and on the head resemble a soft, comfortable cooling pillow feel -- able to be worn for hours without discomfort. Pros: Adjustable frame, ultra fast charging, long battery life, easy to connect Bluetooth, flawless wired audio option, and bonus ability to connect into SONOS smartphone app make this a very desirable audiophile experience. Con: if you're a current SONOS owner and use their other Wi-Fi based audio products, these headphones do NOT use the Wi-Fi technology leveraged by other SONOS devices. Additionally, SONOS has a product development roadmap that includes future features for the ACE -- such as seamless audio switching from some TVs using SONOS sound bars -- but those features are not fully available as of 08/2024.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    God Tier Audio While Staying Quiet For The Baby

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first I was a little skeptical on how useful these could be. I knew someone else was going to deliver a high quality product, but wasn't sure how much I would actually use these. I've come to find myself using them around 3 hours a day. Originally I thought they were going to be uncomfortable and a burden, but they've actually become the most comfortable headphone I've ever worn and sound amazing. The 3D audio and head tracking is a very unique feature and makes movies even more immersive. The ability to quickly switch from having audio on my Sonos Arc straight to my headphones is a godsend. I love hearing every detail in movies and games, but that was difficult with having a newborn. I had to settle for very low volumes at certain times, and that just doesn't utilize the awesomeness of having a Sonos system. Now with these headphones I can listen "as loud as I want" at any time of the day. With the simple press of a button on the headphones, audio is rerouted from my soundbar straight to my headphones. They even have Bluetooth support to listen to your favorite music or other media on your phone. They can be used to make phone calls and are just all around something I don't know how I lived without. I recommend them to everyone I know, and can't believe how useful they have become. I caught them on sale for $100 off, but I honestly would pay full retail price for these headphones. One final note is how awesome the battery life is. I swear with using it every single day, I've only had to charge it maybe once a week. And charging is extremely fast. Battery seems to go from 0 to 100% in around half an hour

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos ace

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is amazing, light weight and comfortable. Connect to phone easily and battery last least 30 hours

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new Sonos Ace

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones, the sound is amazing, easy integration with Apple devices, much lighter than the Apple AirPods Max with better battery life.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So much potential

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones were a nice surprise and a bit of a letdown at the same time. Without Wavelet my go to custom EQ app these wouldnt even make my top 5. The Sonos app has been buchered as im sure all you Sonos fans are aware and these werent spared that fate. The lack of bass doesnt just negatively affect songs it affects movies too missing that key depth of sound. Dont get me wrong tho despite these shortcomings things got better. With a little EQ magic these actually sound really good. Still not nearly as much bass as I and many may personly prefer but mids and highs are really solid. Speaking of solid the build quality and material used in these are only second to the Airpods Max and so much lighter. If Sonos would fix their awful app, give these things a proper EQ and find a way to get some actual bass, these things would be the best on the market. So much potential... too bad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos Ace

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing, clear, sound need to improve the noise cancelling, very comfortable to use in long time and the battery works great in large period of charged, overall you won’t be dessapointment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nicest headphones I’ve owned.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nicest headphones I’ve had. They adjust nicely to my head and are relatively light. Because of the comfort factor, I am able to wear them for longer periods of time without discomfort. The sound is amazing. I like that you can adjust bass and treble from the Sonos app. These are not WIFI driven like other Sonos products, but if you want a nice pair of Bluetooth headphones, I recommend these.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    way better than expected. i have been able to pair with them with all of my sound bars. The headphones pack a nice full sound via bluetooth but they truly shine when plugged directly into the source. i believe these headphones are well worth the price given how resilient they can be. The battery life is pretty unreal. I have been on multiple walks with noise cancelation on and still left with plenty of battery to spare. I took my time on making this purchase. i have air pods max and i would highly recommend these over the air pods max.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    solid value wireless headphones (when on sale)

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good sound, great anc/transparency modes. lossless audio over usb-c is there if you want it. the audio swap from soundbars can be useful. overall, decent value at $330 and even better if you can find for less.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    perfect noise cancelation & amazing sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Aces are light while still feeling solidly built, have a smooth but appropriately firm sliding hinge for headband fit, have easily removable ... Pros Easy to wear for hours without discomfort ⋅ Very comfortable you can hear every instrument and sound clearly bass and treble controllable with the App

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me start off by saying I’ve tried Bose QC Ultra Headphones, Apple AirPods Pro 2, AirPods Pro, and more, but these are the best by far. I love the Audio Swap option with my Sonos Beam 2, the head tracking to keep sound centered, the quality materials used, the Noise Cancellation is superb, the buttons are simple & easy to use, and lastly the travel case & magnetic cord holder just finishes off this great headphone. For the Audio Swap to work with Sonos soundbars, ensure you have Wi-Fi turned on for both & you’ll have no problems swapping the TV sound to your headphones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great headphones! The ANC works well, Bluetooth switching between devices is super easy, and they look great. I do wish the bass was a little bit louder but I adjusted that in the Sonos apps.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No WIFI WTF ?!?!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why would Sonos decide to produce one product that doesn't fully connect to Sonos systems? It is what they are known for and the only reason buy Sonos. I dont want to be teathered by bluetooth. Sometimes i want to leave my device behind, but stay connected to whatever show or music I am engaged in. I think they should have made it clear in their marketing that the Sonos Ace is just another overpriced bluetooth headphone. I currently the following Sonos products; Playbar, Sub, four Play 1's, two Ones, Roam 2, and a Sonos amp hooked up to sonance landscape speaker system. Unfortunately, the Sonos Ace interacts with these products the same as AirPod Max or Bose Quiet Comfort. Please fix this in an update ASAP. There is no reason it doesnt have both Bluetooth and Wifi capabilities like the Roam 2! Of course the Roam 2 is clunky and loses connection constantly needing factory reset, so maybe programming is difficult...

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best Father’s Day Present

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband loves it, and because we have the Sonos sound system, He’s able to switch the sound to his new headphones whenever he wants.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not loving them.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not loving them. The battery doesn't last anywhere near 30 hours. Also, the case has this weird design where the zipper pull isn't easy to grab. The sound quality and noise-cancelling are excellent. But, there are some features that bother me daily.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Loving them! But still Sonos App issues.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waited a few months until after release and for the first sale before purchasing. The funny thing is the updated Sonos App was working pretty good until I added the headphones, then the crashing issues started! I have the Arc at home and Ray at our lake home. I take the headphones in between and simply hit the button to move sound to the headphones. Would be 5 stars without the App issues.

    I would recommend this to a friend
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