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Customer Ratings & Reviews

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Comp. Value: $399.00

Customer reviews

Rating 4.5 out of 5 stars with 551 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

87%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 551 reviews
  • Rated 5 out of 5 stars

    Considering it’s a first time for them. Very good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    App aside cause yes it’s basic. The sound on these is really good. Def better than a lot of headphones out there, but, for those with heavy bass love these aren’t those type of headphones

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simply lovely

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High quality! I really love this product, I have tried the apple ones before but I think that this ones are really good!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good not great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good, not great. They lack a little bass, but they are pretty clear. I’m glad I got them on sale.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth It

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable fit. Excellent sound quality picks up the nuances in the music

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos Ace scores an A+!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to purchase these because i am heavy into the Sonos ecosystem. I use Apple products as well. The packaging is classy and thoughtful. I purchased the white headphones. Out of the box, ran a quick update and off to bliss i went. The spatial audio with headtracking is great and the feel of the headphones are solid. I learned that lossless cant be done over bluetooth so i connected rhe usb c to my phone. The price is premium, but definitley worth it. Plus with two year total tech, it was a no brainer. Bass is great and adjusting the eq in the sonos app was easy. The sound is great and opened up a whole new world

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ear cups are too small!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ear cup cushions are only 2.25 inches long vertically, and then past the cushion there's not much room for your ears either. Google says the average ear length is 2.5 inches, and mine are a little bigger at 2.75 inches. These headphones make my ears hurt with extended wear and I have to tuck my ear lobes inside the headphones. My girlfriend has Sony XM4 headphones which are a bit bigger and more comfortable for my ears. Why would Sonos make these so small? I've been excited waiting for these to come out for years and now I'm disappointed. Sonos really made me mad when I was setting these up too. I followed the instructions in the app to set up the audio swap feature and couldn't find the buttons to set it up. I kept searching and reading the instructions for about 30 minutes, only to eventually learn (from a stranger on a community forum) that the feature isn't available yet for Android. The instructions in the Android Sonos app pretend like the feature is ready when it's not, and Sonos doesn't have the decency to not waste people's time. It's disrespectful to waste half an hour of more of my time searching for something that doesn't exist. How hard is it to put a disclaimer in the app or the instructions that says "coming soon for Android"? That's literally all they had to say to not waste my time. I was really excited about these headphones and wanted to love them but I might have to return them because they're not comfortable.

    No, I would not recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      It sounds frustrating that the Sonos Ace headphones didn't meet your expectations, especially in terms of comfort and the functionality issues with Android compatibility for features like audio swap. Your feedback about the ear cup size are much appreciated. Thank you for the review! john.milton

  • Rated 5 out of 5 stars

    Sonos headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and and noise canceling is great. Great quality great product. I love them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly not to bad I enjoy using these, I had the Beats Pro as well but I like these more

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    beats out the airpod max

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i'm glad i went this route. Way better and more comfortable than the airpod max also a lot cheaper. you can get on sale for as low as $299 almost 2 for the price ofd one air max. so i got one for me and one for my daughter

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos amazing headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing never looking at another head set again the sound quality is amazing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with the purchase!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible active noise cancellation, it's as if there is no one around you. A little bit warm on the ears once placed, but a great piece of technology. Had troubles with the initial setup by Sonos Aftersales Service was proactive and helpful to get it sorted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos helphones white

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is realy amazing sound Good priduct l like im recomend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the fit of these headphones and the build quality is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great performance at the right price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels and performs excellent. Very intuitive and easy to set up, plus comes with a wired connection too. Sound and noise suppression is great too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for watching movies

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is really great quality. The dolby atmos sets these apart from others. I also have numerous Sonos products and being able to connect to my sound bar is a great feature. They really shine when watching movies available with dolby atmos.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tired of Waiting for Lossless on AirPods Max

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sold my AirPods Max and bought the Sonos Ace headphones. Sole reason is the availability of Lossless (only thru Sonos supplied cables). I live in Apple world. I'm guessing the Ace headphones would be a bigger hit if Bluetooth Lossless on IOS devices was available like they are for Android devices using the latest SnapDragon chip. Sucks they do not. Come on Sonos..... fix this. The Ace headphones don't let you down. If Bluetooth Lossless ever does become available on AirPod Max, I'm going back to them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SONOS Ace Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the full SONOS ecosystem in two homes. The SONOS Ace headphones made the most sense. They sound great - as good if not better than my Sony XM1004. Will use them on planes going forward.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    upgrade for AirPods Max

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I swapped my Apple AirPods Max for these. Totally happy I did. So much lighter and more comfortable and they sound amazing.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice, but wait until they go on sale

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are certainly nice headphones but can’t compete at their current price in such a crowded premium headphone market. If you have a supported Sonos soundbar these will be more appealing, but if not it’s harder to choose the Sonos Ace over comparable offerings from Sony or Bose. The Sonos Ace were comfortable enough and sounded good in ANC mode. Transparency mode had a slight hiss, but hopefully Sonos will fix that with a software update. The earcups did get a bit warm after wearing them for a while, but not terrible. I expect that sooner or later these will go on sale similar to Bose QC Ultra. When they do the decision on which to get will be more difficult. But for now Sonos Ace are hard to justify unless you have a Sonos soundbar.

    No, I would not recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      Thank you for sharing your feedback on Sonos Ace. We value the insight you shared and look forward to winning you over with continued feature updates. john.milton

  • Rated 4 out of 5 stars

    Sonos Ace = high quality, great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great audio quality and easy set up with android and iPhone/ Mac.

    I would recommend this to a friend