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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 775 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Arc Ultra Soundbar's sound quality, bass, and ease of use. Many find the setup process to be simple, and appreciate the sleek design. However, some customers have experienced issues with connectivity and unexpected volume changes. A few customers feel that the price is a drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 775 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound bar it very great to add to you movie watching experience

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sonos arc

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sound!! For me I upgraded to Sonos arc ultra.. it fit my room better.. both great sound bars

    I would recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      Thank you for sharing your experience! We're glad to hear that the Sonos Arc Ultra is a great fit for your room and that you're enjoying the sound quality. It's always great to hear that you're happy with your upgrade. If you have any further questions or need assistance in the future, don't hesitate to reach out. Enjoy the upgraded sound! john.milton

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Recommended

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality sound. It’s very convenient to play music through the Sonos app. I included a photo to see size comparison in front of 65” tv.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love my sound bar

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound and ease of setup. Way better than a full surround sound setup

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Super sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great like real live sound in my living room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos Arc Ultra

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This soundbar is the best purchase/investment I have made. Quality is top tier

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love the new updated sound bar

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, we got it because we have trouble hearing vocals and we are not dissapointed. Large great room

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sonos arc ultra

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality, much better than the previous one, I recommend it.

    I would recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      Thank you for your review! We're thrilled to hear that the Arc Ultra has exceeded your expectations and that you're enjoying the improved quality. Your recommendation means a lot to us, and we hope you continue to enjoy your new soundbar for years to come! If you have any questions or need assistance, don’t hesitate to reach out. john.milton

  • Rated 5 out of 5 stars

    Great sound bar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This soundbar is a huge upgrade from my Sonos Playbar. It works great with the Sonos sub mini and the rest of my speakers.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sonos

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality worth picking up and I like how you can add a base and side speakers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im recommended 100% 5 stars………………………………………………………..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far we have been really happy with our Sonos Arc Ultra sound bar ,2-Era 300,and a Sub4

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Condition Did Not Match the Listing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this Sonos Arc listed as “Excellent condition,” but it arrived with significant cosmetic issues. It was unboxed, had visible dirt and adhesive residue from a sticker applied directly to the unit, and was even missing a letter from the brand logo. This was far from what I’d expect for an item in “Excellent” shape, especially at this price point. The pickup process at the store was disorganized. It took several employees a long time to process the order due to missing packaging and serial number info, which left little opportunity to properly inspect the product before leaving. After getting it home, I tried to resolve the condition concerns through the appropriate support channels, but communication stalled, and I wasn’t able to get clear next steps. I appreciate that open box items can vary, but this listing felt misrepresented, and the lack of follow-up left me stuck with a product that did not meet expectations. I’ve had good experiences with open box before, but unfortunately, this one has made me much more cautious moving forward.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't let Best Buy mail you anything important

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't let Best Buy mail you anything important because they will mail it in the Product Box and not a Shipping Box and you will end up returning damaged items. Drove back to the store again and returned immediately and I'll find somewhere else to shop. Horrible experience and huge waste of my time. Folks at the counter could not have cared less.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Setup, Sound quality

    Rated 5 out of 5 stars

    A worthy Dolby Atmos soundbar alternative

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After upgrading the TV in our family room, we decided the old soundbar we were using needed an upgrade. We wanted a soundbar that could support full Dolby Atmos without requiring rear surround speakers as they would have needed to be placed on the floor and our young grandson would likely knock them over or be tempted to play with them. We decided on the Sonos Arc Ultra, which we purchased on sale at Best Buy. We weren't concerned about the lack of a remote, since we use our Apple TV to control our Samsung TV which in turn adjusts the volume on the soundbar through eArc (eARC being your only connection option for Dolby Atmos). Setting up the Sonos Arc Ultra through my iPhone was quite easy and I experienced no problems (some had reported issues with the previous Sonos Arc). The sound of the Sonos Arc Ultra without the rear speakers is quite good, although those expecting it to rival the sound of a very good hi-fi system might be disappointed. Note you have to use the Sonos app to see whether your Sonos unit is actually play Dolby Atmos or PCM 5.1. I would highly recommend this unit to those in a similar position us. If you have the ability to support rear speakers the Samsung Q990 soundbar is probably a better choice if you can get it on sale. We later purchased the Sonos Sub 4 to further enhance the sound qualities of the Sonos. We waited until it on went on sale and were then able to use the Best Buy points from our Sonos Arc Ultra purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Just buy it. Amazing soundbar especially for apts.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best soundbar and possibly speakers I’ve ever own. I live in a 2bd apartment on the second floor and I was looking for a new soundbar. I owned a Yamaha soundbar paired with a 6in subwoofer but it really suffered with dialog. I always felt like I was constantly adjusting the volume just to hear speech audio. Not only that but it would intermittently lose connection. I already own a pair of KEF Q100 bookshelf speakers that I use with my PC but I didn’t want to use them in our living room. They would take up too much space with stands and I don’t have a receiver. On my computer desk I have a small dac/amp but that wouldn’t work for my entertainment system. So I decided to buy a soundbar. After tons of research I decided to go with the Sonos Arc Ultra and I’m so glad I did. No more constantly messing with volume. Dialogue is crystal clear even with speech enhancement off. Night mode saves me from constant anxiety after 10pm that my volume or bass is too loud. Night mode is great for gaming and movies but not so much for music but that’s okay. The Arc Ultra also has a built in driver for bass and it packs a punch. If you live in apartment, want some rocking bass, but don’t want a dedicated sub then buy this soundbar. You’ll be more than happy. I ended up buying a Sonos Sub Mini only because I love body shaking bass (sorry neighbors). Again night mode is a life saver. It will reduce the bass a bit but the audio still sounds natural. Atmos/Spatial Audio is game changing too! My old soundbar had virtual Atmos but it doesn’t even compare to having dedicated upward firing speakers. It’s so immersive and I’ve been rewatching a lot of old movies just to experience their Atmos mix. Even my wife loves it. Our 4 month old baby also approves. We’re saving up for a pair of Era 300s next. The only thing is that I did have to run TruePlay tuning a few times to get it to sound like I like. The soundbar does get very loud especially when the source audio is Dolby Atmos. Volume levels will vary if the source audio is a different format but when it’s Atmos our volume rarely goes beyond 35. If it’s stereo or Multi Channel PCM it can creep up to 50. Overall I love this bar and plan on buying more Sonos products.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    10/10 *Golf Clap*

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this soundbar. I purchased 2 Era 100’s as well. The bass is way more than expected from a soundbar. The sound quality is top notch. The only con, in my opinion, is the price. Even though its rather expensive for a system, the ease, quality & experience are undoubtedly worth it in the long run. I’d purchased three “cheaper” setups before finally biting the bullet and purchasing the Sonos setup & I wish i wouldve just done it from the start. The Sonos subwoofer and additionally two Era 300’s will be my final purchases. Its not needed by any means, but why not? Haha. It really is the most simplistic surround sound setup at the highest quality on the market. Other reviews have had issues with setup/app functionality, but I havent had any issues. That being said, there are two things I wish Sonos would rethink or make optional… i wish there was a remote to adjust the surround/EQ, etc., so i didnt have to use the app. When I come home, I dont want to be distracted by my phone anymore than I already am. Certainly not a deal breaker. Secondly, I wish mounts/stands were included for the price. I can be reasonable and say it’s understandable with the remote speakers, but the soundbar… almost $1k…? C’mon. I know its peanut shells in the grand scheme, but my perspective is that every dollar i spend equivocates to more time at work to pay for it & less time enjoying my family & the product ive purchased. Wishful thinking because i know everything is about the bottom dollar & shareholders these days, but if youre paying top notcb price, you shouldnt be shorted top notch options/flexability. Just my opinion.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Sound quality

    Rated 4 out of 5 stars

    One of the best AIO soundbars you can buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sonos Arc Ultra is one of the best flagship soundbars you can buy under $1000 but lack of features and less accurate sound may make you look elsewhere. The design: the arc ultra looks very similar to the existing arc. It’s a little shorter in height in comparison so it may fit under tvs better. There’s a new bump out in the back that hosts the touch controls now rather than being integrated on the bar itself but overall the look and feel is largely similar. Features: Sonos has added some new features this time around in the form of their new sound motion tech, improved true play and Bluetooth support. It’s nice to see Sonos finally support Bluetooth in addition to the WiFi streaming options but we are still lacking any additional HDMI ports so we’re still taking up a port on the tv which is detrimental if you only have 2 hdmi 2.1 ports with one of them being the earc port. Replay this year comes in two flavors: the original trueplay now called advanced trueplay and quick trueplay which uses the microphones in the bar itself to do the tuning so both android users and iOS users can get in on the fun. I actually prefer quick play tuning even though I use an iPhone and you can still use your phones microphone for part of the quick tuning if your using iOS so it’s the best of both worlds. Performance: the original Arc was already a great performer and the Ultra elevates that performance to another level. Dialogue is much improved over the arc and outside of very poor audio mixes I’ve never had to use the dialogue enhancement feature. The sound itself is very good with good powerful forward projection and a surprisingly wide soundstage due to the virtual wide surround channels. The bar touts itself as a 9.1.4 bar and while it makes an admirable attempt you don’t quite get surround sound. You do get a sense of a 3d bubble but rather than being inside the bubble it’s more a sense that the bubble is in front of you with you being able to tell something like left surround being in a space to the bottom left in front of you. The height channels are very clear sounding and user adjustable in the app for how boosted or not you want them to be but there is no chance of you ever feeling like it’s a .4 system, the height effects are very much centered in the front of the room. The new sound motion tech is actually very interesting. There is a considerable boost to the bass performance with the tech and was even able to make the floor rumble in my room even with the bar sitting on top of the tv legs. I’d actually say that I don’t think you actually need to get a sub to experience bass but getting a Sub/Sub mini will allow you to go a little lower and be a little smoother also freeing up the bar to enhance the midtones instead. There’s only one real issue that I have with the bar and it’s that it’s not necessarily an accurate sound. I’ve played multiple different sources of media that I’m intimately familiar with and while it all sounded really good, they all sounded somewhat off. Especially for higher pitched treble sounds it feels like the pitch is wrong. For most people this probably won’t bother them with how great the sound is in general but it’s something to be aware of. In conclusion, the arc ultra offers a very good mix of sound quality, tech improvements, and features making it one of the best all in one soundbars but there are both more expensive and less expensive bars that either provide more features, better accuracy, or just more speakers and real channels.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 4 out of 5 stars

    A Slight Upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m no audiophile but you can clearly hear the difference between the regular arc and the arc ultra. The speech enhancement feature makes it so that it picks up vocal audio more clearly but lightens the background music/sound. It’s very interesting configuring the speech enhancement from low, medium, and high settings. VERY IMPORTANT: If you have a Sonos Sub paired with the Arc Ultra and speech enhancement is turned on, the bass isn’t as heavy hitting as it tries to prioritize more vocals. This can be adjusted to match your preferred audio hearing. If speech enhancement is turned off and it’s connected to a Sonos Sub, the bass feels more distinguishable. The Arc Ultra itself has added bass so if you were to build upon your audio set up, I’d suggest getting the era 100’s or 300’s. -Voice command (It’s an ok feature that isn’t really nothing to brag about and can be easily turned off) -The volume slider is a unique feature and responds immediately with each touch. I’d give it an overall 4/5 as while there are noticeable changes compared to the previous Arc, I don’t think you really need to upgrade. If you already have an Arc and you’re on the fence about getting the new one, I’d suggest upgrading your set up by adding either a Sub or any of the Eras. Finally, many people have complained about system issues with the Sonos App. As far as I’m concern, I haven’t gotten a single issue using the app. My only conclusion to the app is that it’s Apple orientated as it recently pushing for an Android friendly service.

    I would recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      Thank you for your detailed review and valuable insights on the Arc Ultra! We're thrilled to hear that you’ve noticed the clear improvements in sound quality, especially with the speech enhancement feature, and the added bass. It’s great to know that you’ve been able to adjust the settings to your preferences and have enjoyed the overall audio experience.

      We also appreciate your thoughts on the system setup and the Sonos app. It's helpful to hear that you haven’t encountered the app issues others have mentioned, and your feedback on the voice command feature and the volume slider is useful for future users to understand what to expect.

      Your suggestion of adding a Sub or Era speakers for an enhanced experience is definitely a good recommendation for those looking to build upon their setup. As for the upgrade decision, it seems that the Arc Ultra is a solid option for anyone looking to improve their system, but for those already with an Arc, your advice to consider adding complementary devices makes a lot of sense.

      Thank you again for sharing your experience, and we’re glad to hear you’ve been enjoying your Sonos system overall! john.milton

  • Pros mentioned:
    Design, Sound quality

    Rated 4 out of 5 stars

    Worth upgrading

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sonos Arc Ultra is a game-changing soundbar, elevating home theater audio to new heights. As an expert in the field of audio technology, I can confidently say that this soundbar is a serious contender for those seeking premium, immersive sound quality without the complexity of a full surround sound system. **Sound Quality:** The Sonos Arc Ultra delivers a rich, dynamic sound profile with incredible clarity and depth. The integration of Dolby Atmos, paired with its upward-firing speakers, allows for a 3D sound experience that makes you feel like you're surrounded by the action. Dialogue is crisp and intelligible, even in the most complex soundscapes, while the low end is surprisingly punchy for a soundbar, making it suitable for everything from action films to music listening. The advanced room calibration technology ensures optimal sound dispersion tailored to your space, creating a balanced, high-fidelity listening experience no matter where you are in the room. **Design & Build:** The Arc Ultra retains the sleek, minimalistic design Sonos is known for, with a premium metal grille and a matte finish that fits seamlessly into any modern living space. It’s large enough to make a statement but still compact enough to fit under most TV setups. The build quality is exceptional, reflecting Sonos’ commitment to both aesthetics and durability. **Features & Connectivity:** The Arc Ultra is packed with features, including support for HDMI eARC, which ensures high-quality audio pass-through from your TV, and full integration with the Sonos app for a streamlined, user-friendly setup. The speaker’s Wi-Fi connectivity and Apple AirPlay 2 compatibility make streaming music and podcasts effortless, while the voice control via Amazon Alexa or Google Assistant offers additional convenience. If you’re already invested in the Sonos ecosystem, the Arc Ultra can integrate smoothly with other Sonos devices to create a multi-room audio setup or a true surround sound experience by pairing it with a Sonos Sub and rear speakers. **Performance:** Performance-wise, the Arc Ultra is a powerhouse, producing room-filling sound with a level of clarity and directionality that few soundbars can match. The addition of the upgraded processors means that sound reproduction is more precise and immersive. The soundbar excels in delivering an enveloping, cinematic audio experience, making it ideal for watching movies, sports, or gaming. However, while the Arc Ultra offers superb sound quality, its premium price may make it less appealing for those on a tighter budget, especially if you don't plan to invest in a full Sonos surround system. For those who do, the Arc Ultra represents a significant step forward in terms of audio fidelity, ease of use, and integration within the broader Sonos ecosystem. **Conclusion:** The Sonos Arc Ultra sets a new standard for soundbars, blending top-tier sound quality, cutting-edge features, and an elegant design. It’s perfect for audiophiles and home theater enthusiasts looking for an all-in-one solution that offers both stellar performance and the flexibility of integration with a wider Sonos network. If you’re looking to elevate your home entertainment experience, the Arc Ultra is an outstanding choice—just be prepared to pay for its premium quality.

    I would recommend this to a friend
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