Black Friday is hereShop new DoorbustersShop now

Main Content

Customer Ratings & Reviews

Your price for this item is $38.99
The comparable value price is $179.99

Customer reviews

Rating 3.6 out of 5 stars with 18 reviews

Rating Filter

72%
would recommend
to a friend

Customers are saying

Customers often highlight the impressive sound quality of the Geek Squad Certified Refurbished Roam Smart Portable Wi-Fi and Bluetooth Speaker, describing it as excellent for its size. However, some users have mentioned that it can take a bit of time to connect to their network.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-18 of 18 reviews
  • Rated 5 out of 5 stars

    Excellent value

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At this price point, the Sonos Roam is absolutely worth it. I was so impressed with the first BB Refurb unit that I bought that the moment I noticed the Add to Cart button was active again a couple weeks later, I didn't hesitate to buy another (there's not a single mark on either unit that would suggest that they're not new). They're so versatile to use around the house and yard with my other Sonos speakers. I especially enjoy extending the TV audio from my Arc to the Roam and carrying it into the kitchen, bathroom, or out to the workshop– so even when I'm out of sight of the TV, I don't feel like I'm missing anything. I've only rarely used it as a bluetooth speaker, but I have used it to get a bluetooth source into the rest of my system- for that ability alone the Roam would be great, but I'm really liking (and using) these things so much more than I ever thought I would.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Biggest selling feature - AirPlay 2

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t have other Sonos products yet but I do have apple home pods so I was looking for a portable battery operated speaker that supports both airplay 2 and Bluetooth that can be used anywhere I need As far as I know, this is the only portable speaker on the market at this price and size that supports Bluetooth and AirPlay 2. Sounds quality is decent and very subjective. Really depends on how you use a speaker. I have this in my small bathroom near the shower so it sounds good. If you just need a portable speaker that connects via Bluetooth there are many options. But, if you need or want Airplay 2, then this is the one to get.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Value

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to buy an extra surge protection for my fish tank since a power outage in the summer ruin my filter and killed my fish when the line was hit with lightening! The cord was super long and because it’s refurbished it’s almost like recycling!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good, not great

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could be better if it worked with Chromecast and I could add it to a speaker group with other Google Speakers, but I guess there's a dispute between Sonos and Google

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolutely worth it

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sonos Roam has amazing sound for such a small speaker. I compared this to my JBL Link 10 and the Roam not only sounds better, but the start up time is sooo much faster. My refurb unit has had no issues whatsoever for me yet, though it is worth noting that I am currently at week 2 of owning my Roam.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great Bluetooth Speaker, that is also Sonos

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice sound, very well built speaker, very portable, with good battery life, wireless (Bluetooth) and full Sono Wireless. fun voice assist feature good first Sonos device for anyone, great addition to an existing Sonos system.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Zero bluetooth

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bluetooth did not work at all. Speaker only worked under Wi-Fi. It sounded excellent when it did work but it didn't work when i wanted it too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Big sound, small speaker

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing about the device looks or sounds refurbished. Arrived in the original Sonos box with no visible defects. The sound quality is top-notch, especially for such a small and unassuming device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Definitely something new for Sonos

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The single button for switching between wifi and Bluetooth is a real limitation, but it's cheap and small and supposedly waterproof. The sound is good and you can buy a case for cheap. Nice when you're already in the Sonos ecosystem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best speaker ever!

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect speaker ! Sounds great. I use it on my electric bike. Crystal clear

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Smart Portable Speaker

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sonos Roam Smart Portable speaker has worked perfectly for us. Great quality like our other Sonos products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent sound

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound for its size. The auto-tune feature is very nice, worth the extra over the SL version.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY SONOS

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speaker does not work, (doesn't connect to other Sonos products) after 4 months. Best Buy will not return/exchange them. I called the manufacturer only to get the run around. The Sonos system was the worst purchase we have made. There are so many glitches. This company did not create the Sonos System with the consumer in mind. Horrible. It's not worth the money AT ALL.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    heading to the local landfill

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    drops off the network often and takes excessive time to re add to the system, shouldn't have to anyway.... today it isn't connecting at all, not even bluetooth is working. What a piece of crap! I have used it twice since I bought it and both times had to add it back to the network and now it's too late to return it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Garbage. Do not buy. Does not sync well with Spotify nor the Sonos app itself. Returning and will not buy another Sonos product.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    great speaker

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took the chance on a refurb speaker but I'm not disappointed. Although it does take a bit to connect to my network (probably because it's searching for it's 1st installed network. But it sounds terrfic

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Useless

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item never worked for me. Money gone to waste

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wont connect through Bluetooth and wont connect to app half the time. Wont buy another one

    No, I would not recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      Hi, Sorry to hear that you are having issues. Please do reach out to our Customer Experience Team so they can help troubleshoot the issue. We want you to love your Roam as most do! john.milton

Sponsored