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Sonos - One (Gen 1) Wireless Speaker with Amazon Alexa Voice Assistant - Black-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 2687 reviews

94%
would recommend to a friend

Expert rating

Rating 4.4 out of 5 stars with 16 reviews

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  • Rating: 5 out of 5 stars

    Best Speaker with Voice Assist

    Posted
    AjTrek
    • My Best Buy® Elite MemberElite Member

    Hello Everyone The negative reviews are a bit over zealous IMO. Sonos advised of the Sonos One limitations at launch with promises to add more music services and voice assists in the coming months. One also has to assume that commands will improve as well. I own both the Echo Dot and Google Home and both are finicky at times. Nuf said on that so here's my impression of the Sonos One. I picked -up my pair of Sonos One's on release date 10/24/17. I'm a current user of Sonos products (i.e. Play 5_2nd Gen x 2 / Play 3 x2 / Play 1 x 2 / Sub x 2 / Sound Bar / Boost / Connect x 2). I provided my equipment information to qualify my statement that setup of the Sonos One's was very easy; as quite a few pre-release reviews indicated that setup was rather involved. I didn't find that to be the case and that's probably due to my familiarity with Sonos speakers and accessories. That said…for those of you considering buying the Sonos One as your first Sonos product here are a few tips: (1) Download the Alexa App first and setup your account. By doing so, setting up Alexa in the Sonos One will go a lot smoother. (2) Download the Sonos App (it won't recognize anything until you plug-in the Sonos One) (3) If you are going to setup The Sonos One as a wireless speaker (not connected via Ethernet) be sure that your routers 2.4Ghz band is broadcasting; as Sonos products prefer it. (4) If you have a weak Wi-Fi signal (reference where you are setting up the Sonos One) you may want to consider incorporating the Sonos Boost ($99) and using the Sonos Mesh network. (5) Visit the Sonos website for great information on how-to's for wired, Wi-Fi and Boost setup (6) Assuming you’ve passed Sonos Setup 101_you’re ready to begin setting up your Sonos One speaker(s). (7) Plug in your Sonos One (or both if you have two and intend using them as a Stereo pair), open the Sonos App and follow instructions. (8) After setting up the speaker(s)…Setup Alexa! Here's what I found setting up the Sonos One's in stereo pair… Alexa will respond over the speaker you are standing the closest too (left or right). When standing center Alexa in my tests defaulted to the left speaker. I have Google Home connected to my Play 5’s via line-in over Chrome Cast. Interestingly when the Sonos One’s are Grouped to a speaker or speakers in another room the Sonos One will pause and stop music via Alexa even though it was initiated via Google Home. You can learn about Grouping on the Sonos website. As with my Sonos Play 1’s music on the Sonos One’s sounds great if not slightly better (probably just my wishful thinking). Alexa aside the Sonos One performs with the same functionality as the Play 1 in every aspect which is really no surprise. All Alexa features worked as they should (I had an Echo Dot prior to the Sonos One). The market that Sonos pioneered is getting more competitive every day. Comparatively speaking there are probably better speakers sonically on the market as well. However, if Sonos keeps their promise (and they usually do) to add more features in the coming months for music choices and voice assistants...the Sonos One IMO will be the best wireless speaker on the market at its size and price point. Just FYI, I sold my three (3) year old pair of Sonos Play 1's for 67.5% of the original cost before tax. Not bad considering the Sonos One does not bond with a Sonos Play 1 (at least not today)

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Good Sound but Major Flaw w/ Amazon Music

    Posted
    LikeStuff
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased to replace a first generation Amazon Echo that I mainly use to play music, control a few devices, maintain a shopping list and to assist with measurements and questions around the kitchen. First the positive, the Sonos, as expected, has very good sound, especially when compared to the original Echo. It has good bass and clarity for its size. The initial setup, while a little convoluted with having to jump between apps, was fairly straight forward, just make sure to follow the directions exactly. After the setup, Alexa was working fine, controlling my Philips Hue lights, Wemo switches, Nest thermostat, Logitech Harmony. Everything worked, much to my relief given some of the issues noted in other reviews. My main use is to play music via Amazon Music, which typically is a great experience with Alexa. However, this is where my problems began. I asked Alexa to play my music and it started playing, but then it stopped after one song. I tried again and again, it stopped after one or two songs. After experimenting, I has several issues with playing via Alexa on Amazon Music. Sometimes, it would stop after one, two or three songs, sometimes it would try to play and I hear a little static, and then nothing, sometimes in transition, it cuts the song short and jumps to next song, but always, never plays more than a few songs when Alexa is used to start the music. I initially set it up on wifi, but then switched to ethernet in case it was interference, but that didn't solve it. I saw in the Sonos community forum that removing the device and Sonos skill and adding back resolved it for some, but not everyone and it didn't work for me. This was also a bit confusing given the Amazon Alexa did not allow me to remove the device and I had to use a browser. I also tried a factory reset, but the problem still persisted. I tried resetting my router, but that didn't help either. Next I also tried playing Amazon Music through the Sonos app and it works just fine, it only has problems when it's started by Alexa. I tried streaming from iHeart Radio and Pandora via Alexa and those seem to also work just fine. It's only Amazon Music that won't work correctly with Alexa. Looking on the forums, it seems to be a common problem. Given it's Amazon Music, hard to say if it's a Sonos problem or an Amazon problem. I'm hoping there's a quick software fix, else will need to decide whether to return and go back to the Echo or perhaps an Echo Dot connected to a good speaker.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Excellent smart speaker BUT...

    Posted
    Jinxxy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I was gifted the Sonos One Black for Christmas. Personally I'm not a huge fan of Alexa.. I would much rather have Google assistant but overall the setup was easy and the sound was fantastic. I know it's an Amazon supported device so it would obviously default to playing Amazon Music but I thought it was unfortunate that I couldn't use voice commands to have it play from my Google Play Music library. That was ok though since I could still play from Google Music through the Sonos app- I just had to do it manually rather than voice commands. Since this was a Christmas gift I exchanged it for a Sonos One White and that's when everything went downhill. If we had only purchased this black speaker I would have happily given it 4 stars (-1 just for the stuff listed above) but my experience is with the Sonos One overall so I'll tell you what happened with the Sonos One white. (Before starting the installation process for the white speaker I removed both Sonos and Alexa apps from my phone to reinstall) 1. From the beginning said that the speaker was already setup and wouldn't allow us to join. Had to do a hard reset right out of the box. 2. When I tried to pair the speaker to my network it wouldn't find my network.. My router was across the room- 20 ft away. Then it wouldn't accept my password that my husband and I both typed it even though it was correct. 3. After failed attempts it said for me to connect to a temporary network called SONOS that the speaker created. I checked 3x and on the 3rd attempt it was there. It then asked for me to enter my router password again which it would not accept. 4. It finally directed me to plug in an Ethernet cord- the direct link worked and I was able to "complete" the configuration. I say "complete" because I technically had a speaker but it didn't function properly... 5. I added Google Music and Amazon Music to the Sonos speaker and went through the Alexa setup, but when I would asked Alexa to play music it would says "unable to play ___ music- go to Alexa app -> skills -> add Sonos and than ask Alexa to search for all devices"... OKAY. so I read multiple trouble shooting possibilities last night from making sure my location was correct, to uninstalling and reinstalling alexa, etc. Under skills Sonos was listed (I removed and re-added and that didn't help) so I asked Alexa to search for devices (which I didn't have any other then this one speaker) so she said no other devices found.. So, rinse and repeat, I asked several more times for her to play music.. to only be told the same message about going into Alexa -> skills -> blah blah blah. 6. so I decided to log into my husbands amazon account instead of mine to see if that would work. That resolved the issue with the above message but created a new issue. The new issue was that I would ask Alexa to play music and it would say "Ok, playing Christmas music from iHeart radio". I don't have iHeart radio.. nor have I ever used it. I never downloaded it to the Sonos app and I quadruple checked the Alexa app to make sure that under Music -> the default music service selected was Amazon music NOT iHeart radio yet it would still say "playing music from iHeart radio" when given a command and than there would be silence.. (probably because I didn't have iHeart radio....) After over an hour to 2 hours trying to get this speaker set up and playing music we gave up. I could not find any troubleshooting for an issue like this on the web so my husband ended up returning it to Best Buy today. I have mixed feelings whether I would recommend this product. Personally I would want to get another one (assuming the white one just had some sort of malfunction) but after having two, one that was excellent and the other that we returned I'd say there's a 50/50 chance of getting one that works from my experience. :/ Very dissatisfied with those odds. an Ethernet cord from my router.. The direct link worked and it then said it was going to make it's own network connection called SONOS to connect to under WiFi on my phone.. 2 out of the 3 times I searched nothing showed up and on the 3rd attempt it was there.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Overrated and buggy

    Posted
    MAtt2h

    It's a nice speaker but ultimately I would recommend purchasing an Echo Dot and connecting it to good speakers instead. There are too many bugs to make this overrated, mediocre speaker worthwhile. People rave about its sound quality. I don't see what all the fuss is about. It has good bass but there's also kind of a strange flatness and overclarity to it that's hard to describe. Some things I liked: Sleek design, Bass and Treble Control, Supposed availability of more smart assistants than Alexa at some point in the future Some things I didn't: - Alexa voice control is buggy. If content is playing, more often than not the speaker will not be able to hear you. Amazon's native Echo devices perform much better at this task. - There are little bugs with playback. For example, ask Alexa to play your flash briefing and it starts playing the flash briefing content in the background immediately, even while it's still saying, "Okay, here's your flash briefing." Amazon's Alexa devices do not do this. The Sonos One is also more prone to hearing its own wake word and going into a feedback loop. - Spotify via Alexa on Sonos One is useless. It cannot start in shuffle mode and it cannot shuffle a playlist of more than a couple dozen songs due to the fact that it's using something called Spotify Connect to load a queue of songs in the background. If I say, Alexa shuffle my Starred playlist (my master playlist), it always starts playing the same song - the first song on the list - and even when I do get it to shuffle, it keeps playing the same 50 songs or so. It's enormously frustrating. You can shuffle Spotify music using the Sonos app on your phone, but then what's the point of having a voice-assistant speaker? - No bluetooth. I let myself be convinced that a speaker with Wifi connectivity only would meet all of my needs. It didn't. You can only stream to your speaker from apps that support wifi streaming. - There are several things that Alexa devices can do that Sonos cannot, including "drop in" mode, messaging, and calling. - The visual ring around the Alexa devices just gives those devices a level of personality, interactivity, and fun that the Sonos One, with its (admittedly perfectly pleasant) audible recognition tone does not really have. - They've been promising Google Assistant integration for a long time and it still hasn't come to be. - You cannot take advantage of the TruePlay tuning feature that customizes the speaker to the acoustic properties of your room unless you have an Apple device. They don't mention that in their marketing materials. Android people, go . yourselves. - Sound quality is good but by no means transcendent. Expected more given the hype. I can only conclude that this is an overpriced hipster product.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Good but not great

    Posted
    Techie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    In a big fan of Sonos and have used it for years. I have over a dozen of their speakers throughout my house. I also am a big user of Alexa and automation, so I figured that I’d try the Sonos One speaker with Alexa integration. Overall, I think the Model 1 is probably Sonos best value proposition Sonos makes. I would buy a pair of Sonos 1 speakers before buying a single Model 5 speaker for a room. I desperately wish they made a weatherproof speaker that I could use outside in the summer. So I bought the One to test it out. I was slightly disappointed, didn’t find it worked better than using a number Amazon Dot to control the speaker, I didn’t find that the microphone array on the Sonos One were as sensitive as the microphone arrays in Amazon Echoes and Dots. I often have to say the wake word ‘Alexa’ more than once to get the Sonos One to respond. For example, I have an Amazon Echo (1st gen) in my bathroom so that I can listen to the news and radio while I’m showering in the morning. I can also adjust my thermostat and the volume all while showering. When I’m in my bedroom where the Sonos speaker is located, I’ll say Alexa, and the Sonos speaker won’t respond, but the Echo in the bathroom next door will hear me and respond My other disappointment was that the Sonos One doesn’t support calling features. I tried to make a phone call with it, which I’ve used my Echo and Dot speakers to do, and the Sonos One responded that it didn’t support calling. So those are my two complaints- microphone sensitivity and lack of support for calling features. But the speakers still sound great. My Echos and Dots are linked with the Sonos skill, so I was already using them all over the house to control Sonos speakers without a hitch. I do wish that Alexa supported commands to pause the music for a set period of time to answer a phone or mute commercials, or to set a wake up alarm to a specific mucus source, but if they do that I haven’t been able to figure it out yet. It’s nice to have Alexa play music and tell it to stop in 20 or 30 minutes, effectively setting a sleep timer when going to bed. I use Sonos and Echo to listen to the radio, Spotify, Pandora and Sirius Radio stations. I also have a soundbar which I learned allows you to play the TV anywhere. So I sometimes link the soundbar to the bathroom in order to listen to CNBC or Fox Business while I’m in the shower, or do my news or market review. Very handy.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love it

    Posted
    opher
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Purchased this a few weeks ago now and am planning to purchase another shortly. This was my first Sonos product and honestly I am blown away by their build, sound, and feature quality. Starting off with the unboxing, it could be a little nicer for the price of a spearker - but that's nit picking.. once out of the box you can immediately feel the quality of the product in your hand. It feels solid, weighted properly, not too heavy but noticeably sturdy. The feel is also very high quality. The touch features on the top are a little hard to see at times but once you get use to it that isn't a problem.. and honestly with Alexa installed I hardly find myself using the touch feature at all. Installation was a breeze, I connected the power and ethernet cables, downloaded the sonos app, created an account, connected and registered my device, and it was ready to use. The sound quality is deep and full of rich tones. I do not find myself missing any high or low notes. If you plan to use Alexa you will need to also download the Amazon Alexa app and create an account for that as well, this allows you to connect your Sonos One with other Alexa enabled devices in your home, like an echo. Connecting to other devices is also a breeze and you can communicate between them without any issues. The Sonos application is honestly the shortfall of the whole experience, the GUI is lacking a certain appeal that should have been accounted for by a brand that presents it self as a high end audio/tech company - this is true for both the Android and PC platforms. The pandora application specifically lacks the ability to rate a song, however; you can command Alexa to rate it for you.. so at least Amazon thought of a way to do it. In the end, I think this product is an amazing addition to any smart home, and a great way to introduce yourself into the Sonos brand if you haven't already. The problems that I have with the product are strictly software related and can be fixed in future software/firmware updates. Hopefully Sonos as a brand will be attentive and responsive to the consumers and our feedback.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Unreliable wireless

    Posted
    AndrewP
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have six Sonos One's around my house. At first I was using these speakers wirelessly and found that they only operate on 2.4 GHz frequency. This means that every time I would use my microwave oven (and every time my neighbor would use theirs). The sound would lose sync between speakers, cut out, or stop playing altogether. I have two one's in my kitchen and I like to listen to music/podcasts while I cook; so this was frustrating. I also have an open floorplan, so the sound from each speaker usually overlaps with another (so when they are out of sync it makes for a terrible listening experience). I finally broke down and decided to perform the difficult task of running Cat 6 ethernet cables from my router, through the attic, down the walls to all six speakers. While this solved the problem with the microwave oven interference, I still have occasional issues with the speakers getting out of sync. For how much these speakers cost, they should be rock solid when on wireless and even better when directly wired to the router. I was disappointed with the reliability of the wireless. If I had to do it over, I might have just purchased a home theater receiver and run speaker wire to each room (if I had known I would eventually be running ethernet cable to each room). Bottom line.... If you only have one, sync might not be an issue. Any more than one and I am not sure I would recommend this system to a friend (they would hate me once they got it set up just to find out that the connection is unreliable). Other than that, the sound quality is good for the size of the speakers. One of the few speakers with AirPlay 2 compatibility. Alexa is built in. The speaker is small enough to go almost anywhere and they don't look bad either. They have a quality feel to them and the touch controls are responsive and easy to use. Just be aware that you may have connectivity issues if you are looking to use the wireless feature.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    What a headache.

    Posted
    Jinxxy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    My husband bought me a Sonos One in black- the setup was SO smooth.. it took about 15 minutes at most to get everything setup and able to listen to music. The sound was fantastic though even at Level 1 for volume it was pretty loud. Still the overall sound quality was amazing. But, I'm picky and since it was a Christmas gift I wanted the Sonos One White b/c I thought it would cosmetically stand out more amongst my other electronics. So I exchanged the Sonos One black for the white speaker and IT CAUSED NOTHING BUT A HEADACHE. I think I wasted over an hour of my life trying to get that darn speaker to work. I removed the Sonos app and Alexa apps from my phone and reinstalled but my phone and the speaker wouldn't link up.. than it wouldn't connect to my network and I had to use an Ethernet to complete the configuration. I made sure that Alexa was installed and that my default music was selected and tried to give her a command to play music.. I kept getting a message that I had to go into Alexa -> skils -> add sonos to be able to play music. I did just that... SEVERAL TIMES and Sonos was added in Alexa but Alexa was not recognizing that. Finally after logging out of my amazon account and back in 3-4x I was able to have her stop responding about needing to add the Sonos Skill in her app but instead it would try and pull music from iHeart radio. ie. Alexa play Xmas music-- which she would respond "playing Xmas music from iHeart radio". Since I did not have iheart radio setup or even an account for it, no music would play (I never added iheart radio in the Sonos app and I checked the default music source in the Alexa app and Amazon Music was selected). Since it was already set to Amazon Music as default and was trying to play iHeart radio it was getting us no where. We could go into Amazon Music and Google Music from the Sonos app on our phones and play music from selecting it there but the Alexa voice commands would not work. After several hours and a complete headache, we decided to box the Sonos One back up and return it the next day. Very disappointed that I ever took the black Sonos One back.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    No Contest between Amazon's Echo and the Sonos One

    Posted
    SonosOneGuy

    I got an Amazon Echo for Christmas. Not a bad product - but the sound quality was just so so. As I searched the internet for ways to possibly improve the sound quality - I dumbed into the Sonos One - with Alexa (not Sonos play1). I read many reviews and was intrigued. So I decided to purchase the Sonos One (an open box at 159.00). Whata steal! After side by side comparisons - there was no contest. The Sonos One had "knock your socks off" tight bass and mid & upper clarity. The amazon product was returned and credited without a hitch - reason for return - music quality was not as expected. You will see people bashing the Sonos One because it lacks a little of the functionality found on the Echo - Big Deal - I'll take music sound quality any day. I have Amazon Prime - and access to their music - do I really need their unlimited music for extra cost - nope! I can #via voice# control music on Amazon, Iheart, Pandora and Tunein - all at no cost. The Sonos App #available for free on all the platforms# integrates all of your music - in one place. It also allowed my to provide a location on my laptop where I had a moderate library of 2000 songs. So, I have access to more music than I can really handle. My laptop #running WIndows 8.1# sits on our kitchen peninsula and with the Sonos App - complements my voice control. If I select music on my laptop #not yet controllable via voice - but coming soon# - I still have the ability to command Alexa to play Next, Previous, Pause, and Volume. Meanwhile - I can only imagine what 2 Sonos One's paired into Stereo mode could sound like - maybe next Christmas. Additional comments: the lack of Bluetooth has not been an issue. The music runs through our Wi-Fi wireless network #at 2.4# without a hitch and there is also the option to plug an ethernet cable into the Sonos One. The Sonos One setup was a bit involved - but only a one time thing, Advise - read the instructions and view a few Youtube videos before firing from the hip.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    2017, sonos alexa is not ready, will it in 2018?

    Posted
    Lucien
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    At home, I own the sonos playbar, subwoofer, 2 play5's second gen, 2 play3's , and 4 play1's, a boost, and a connect for my stereo. And I use the Alexa dot to run my sonos play1 at work. So yes, I am a card carrying sonos fanboy. I really, really wanted to throw away my alexa dot and embrace the Sonos one with Alexa. Instead, I returned the Sonos one. Why? Well the sound quality was fine, at least as good as my play 1's. Don't know if better, that would have required more testing. I just could never get Alexa to work. She could tell me the weather but not control my speakers. Um, hello? I don't know if she was confused because i already had an account or what. Alexa on the sonos one just refused to play nice. I'm a sonos veteran, sometimes it does get tricky and you have to google. But when I got to the point where I saw a lot of people having trouble and recommending I power down my whole network and reinitialize everything, and toggle things back and forth while rubbing my tummy... I said nope. This s**t aint ready yet. Back it went. Sure, no doubt sometime in 2018 sonos will release a software patch, that is the beauty of sonos, but darn, when I buy something new, I want it to at least work a little. Is that asking too much? I struggled with giving it 3 stars because it is good sound.. but eh, why reward a company for rushing a product? Instead I bought another play 1. There that showed them! LOL. No doubt there is a sonos with alexa in my future, just not this christmas.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great sound & complicated

    Posted
    Kerri
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have a playbase, sub, and 2 ones (with Alexa). I advise setting these up one at a time with the sonos app first and second with the Alexa app, so you can name them for later identification. Ex. Set up a playbase or sound bar first in sonos app, then set it up in the Alexa app. Continuing back and forth between apps until you set them all up. I haven't owned the playbar, but the sound from the playbase alone is enough for surround sound. We played a surround sound test on it and it sounds amazing. It even has enough bass that you probably wouldn't need a sub, unless you prefer a lot of bass. The sub bass is ridiculous. I live in a house and we have it only half way up because it is so strong. Pros: Alexa enabled Amazing sound quality Appealing design Plays music by voice (through Alexa) or the sonos app from amazon, spotify, and a lot more. You can adjust music and surround sound to be softer or louder than other speakers. The glitches can be updated to fix them. Cons: Couldn't get pandora to link Doesn't have all Alexa functioning All speakers decrease volume when talking to any Amazon's Alexa devices that are linked in your Alexa app. Setup is a little frustrating. If not setup properly, speakers will intermittently cut out. Have to buy special mounts for rear speakers (expensive). The speakers themselves are quite expensive. The playbase doesn't look right under a larger tv. (I set mine under my entertainment center). Can't setup more than 4 speakers (base/bar, sub, and 2 rear speakers) The app could be better with the layout.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Device - Needs Improvement

    Posted
    Zatz
    • My Best Buy® Elite MemberElite Member

    The device finally gives Alexa the speaker that it needs. Yes, you can use an Echo with an aux cable or Bluetooth, but having Alexa integrated into a single, quality sounding device is fantastic. There are a couple of immediate detractions that prevent a five star rating, especially at this price point: - The microphone seems to be nowhere NEAR the sensitivity of the Echo microphone. I feel like I have to practically shout at it to activate Alexa. It's been going something like this: alexa....ALEXA...ALEXA!!! This is in a 12 x 14 bedroom, with no music playing from the device. I'm just short of calling the microphone garbage. This is particularly frustrating in a bedroom when your spouse may be sleeping. Not sure if firmware can improve this or it's a hardware thing. - The wake sound is horrible, loud, and you cannot change it. It sort of sounds like an error sound on an old PC to me. Hopefully, picking a different sound or turning it off completely will happen in the future. - This device doesn't integrate into Amazon's new Multi-Room Music feature. Considering that Sonos' specialty is multi-room music, I'm not sure if they will be motivated to integrate it all all. - This one doesn't bother me, but, be aware that the wake word cannot be changed like it can on other Alexa devices. Also, if there is another Alexa device in earshot, that one may activate instead due to the lack of mic sensitivity. - From what I have read - this speaker cannot become part of a stereo pair like other Sonos devices. While the issues here don't encourage me to purchase another one at this time, they do only slightly detract from the enjoyment of having Alexa in a great sounding device. Just be aware that is almost, but not quite there yet.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Meh

    Posted
    Breezy77
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is my 1st Alexa (or Alexa-like) product, and I am thoroughly unimpressed! I've owned 2 SONOS Play 1's for several years, recently purchased a Play 3, making the Alexa Play 1 my 4th SONOS overall. I was beyond bummed when I realized I wouldn't be able to mount this particular speaker! SO BUMMED! Then I was just flat out angry when I set it on my kitchen bar and noticed it flippin' wobbles. SERIOUSLY? I'm a heavy bass kinda girl so a wobbly speaker that can't be mounted to a wall or speaker stand is a no go for me! Alexa doesn't really live up to the hype either... she has misunderstood several requests to play specific playlists from my SONOS. When I was setting up and connecting Alexa to my SONOS account it required me to pick a default app for my music but was missing several options that I use most often when listening to my SONOS... like SONOS itself for starters. When I first got my SONOS I used songs from my various apps and saved them as SONOS playlists. I typically go to Napster 1st as it is where I started my digital collection.... over 10,000 songs over the last 10+ yrs. Napster is also MIA. Rediculous considering SONOS allows you to use it. What good is an Alexa based SONOS speaker if she can't understand, play, or use the app where the vast majority of my playlists and playlist are stored... especially when my regular SONOS and SONOS based app do? Another issue I have is that both of my TVs and over 200 digital movies are all through my 2 Chome Cast devices and/ or Google Play Movies. I knew our relationship was off to a bad start when one of the questions they tell you to ask her during setup was "Who do you think will win the World Series" and she had the audacity to say the LA Dogers to a native Houstonian. Yeah... it got AWKWARD!!!

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Not bad sound system

    Posted
    Sonosisoverpriced
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Ok, let me start by saying I have airplay (1) speakers all over my house, I had one Sonos and one echo dot and SmartThings hub. The Sonos sort of integrated with SmartThings but the Sonos interface is not so good, and every time you start to get proficient, Sonos will update the interface to make sure it’s still difficult. Unfortunately Sonos didn’t play friendly with the rest of my speakers so I’d leave it unplugged unless I had company hanging out in the kitchen. When Sonos added airplay 2 support I was more hopeful and with Alexa (echo) functionality built-in, maybe this will be useful since echo is fully integrated with my SmartThings. After setting it up I still think the Sonos app is junk, and the echo functionality is not fully supported either. So at least I no longer need to open the Sonos app to play music and it does sound better than the echo dot, but an all in one solution it is not. Sonos makes you sign in to their app, but doesn’t support airplay passwords or echo routines. If your ok with those limitations it’s alright, though airplay 1 still has some benefits over airplay 2 and adding one airplay compatible speaker to your Sonos will make them all play from airplay if you want it.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Glitchy

    Posted
    Kerri
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have a playbase, sub, and 2 ones (with Alexa). I advise setting these up one at a time with the sonos app first and second with the Alexa app, so you can name them for later identification. Ex. Set up a playbase or sound bar first in sonos app, then set it up in the Alexa app. Continuing back and forth between apps until you set them all up. I haven't owned the playbar, but the sound from the playbase alone is enough for surround sound. We played a surround sound test on it and it sounds amazing. It even has enough bass that you probably wouldn't need a sub, unless you prefer a lot of bass. The sub bass is ridiculous. I live in a house and we have it only half way up because it is so strong. Pros: Alexa enabled Amazing sound quality Appealing design Plays music by voice (through Alexa) or the sonos app from amazon, spotify, and a lot more. You can adjust music and surround sound to be softer or louder than other speakers. The glitches can be updated to fix them. Cons: Couldn't get pandora to link Doesn't have all Alexa functioning All speakers decrease volume when talking to any Amazon's Alexa devices that are linked in your Alexa app. Setup is a little frustrating. If not setup properly, speakers will intermittently cut out. Have to buy special mounts for rear speakers (expensive). The speakers themselves are quite expensive. The playbase doesn't look right under a larger tv. (I set mine under my entertainment center). Can't setup more than 4 speakers (base/bar, sub, and 2 rear speakers) The app could be better with the layout.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Almost perfect smart multiroom speakers

    Posted
    Mpax
    • My Best Buy® Elite MemberElite Member

    I bought a pair of Sonos One after owning a single Sonos Play 1 for about 2 weeks. I though it didn't make sense to have a quality speaker but no stereo. The sound is good but not necessarily impressive (I own Bose, Yamaha, Bowers & Wilkins). Of course, sound quality is very subjective. One thing that people seem to agree on is that the lows are a little too much whit loudness on. When it's off, I find the lows to weak. I had to play with the equalizer to find a compromise. While I'm fairly happy with sound quality for the price, it's clear that there are better options out there. The reason why you may want these speakers is if you want to invest in multiroom listening. The multiroom experience is great (maybe the best today). You go from room to room and the music follows you with absolutely no lag. Unfortunately, there are 2 things I REALLY don't like about these speakers. First, they have no bluetooth or aux in. This doesn't make sense to me. Because of that, I cannot use them as speakers for my TV and now I have two sets of speakers in my living room. And because I already have a set for my TV and that my TV stand is already crowded, I had to find another spot for the Sonos. And this spot is not in front of me when I'm on my couch. What does it take to add an aux in to a speaker??? An issue I had with the Sonos Play 1 is that although they were Alexa compatible, you needed an echo device to use voice control. Now you can directly control the Sonos One. However, I noted that the microphones are not as good as my 2nd gen echo. This is very frustrating at times, even in quiet.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Amazing Wi-Fi Smart Speaker

    Posted
    ThePilot
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Before I had this speaker I owned a 1st generation Amazon Echo, but desired better sound and bass. When I saw that Sonos had announced this speaker with Alexa built in, I jumped in and upgraded to this guy, and have not looked back since. For me, this speaker does all that my Echo did, and offers much better sound. The Sonos is able to turn on/off my Philips Hue Lights, control my Roomba, set Alarms/Timers and give my news flash. The only thing it won't do (as of now) is set reminders or call other Echos, but those features are not important to me. It is powerful and at its maximum setting can fill my entire house with my music. When you call Alexa, you hear a tone to let you know that she is listening, which I prefer over the light you would get with an Echo. Also, the Sonos App is awesome as I can easily control Apple Music with it and manage all my playlists. You can't start Apple Music with your voice (which is a small bummer), but once you have it playing via the Sonos App, you can skip/go to previous track, pause, and control volume with voice. Also I believe it's worth pointing out that the mic on this device is very good. Even when I am blasting my music, I say "Alexa" in a normal tone of voice, and she is able to hear me, lower the sound of my music to listen, and respond to my command. Also note that this speaker is all Wi-Fi, so NO bluetooth here. Overall if you are looking for a good quality home speaker and would like a voice assistant with it, pick up this Sonos. I highly recommend.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice speakers. But they don't play well with other

    Posted
    Bcooksy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    -Sounds awesome. Great range. -It's nice that it's wireless and can be placed anywhere in your room to suit your needs. -The sound of this thing is worth 5 stars alone. -The initial setup was a breeze. But I had a major problem when I got a new router for my internet and had to switch all my Sonos to the new network. I'll go more into this later. Here's where it loses a few points: -The price. I use them primarily as surround speakers for my home theater. Kinda pricey for rear surrounds, but for the sound quality, and as long as it lasts a long time, it'll be well worth it. -They work off of wifi and not bluetooth. Now maybe this is the best thing these days. But I had a very hard time switching everything to a new network. It took me over an hour on the phone with tech support to get everything back up and running correctly, and I'm somewhat tech savvy myself. -The Sonos app is not easy to use. Too much going on. It takes about 5 sub menus to adjust sub and surround levels. -The Alexa functions don't work well with other Alexa devices. Now, I didn't but these for Alexa, but I did want them to connect to my other Amazon Alexa speakers when I play music in my Everywhere Group. So far I can't get this to work.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Execellent Sound

    Posted
    TechEnthusiast2
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had received one of these as a gift and purchased a second so I could have them set up in the same room as separate stereo speakers. The SONOS app is very helpful including Alexa integration. I have read that it doesn't have all of the Alexa skills but ones I commonly use are there including the ability to turn on/off lights and a TV. The best thing about these speakers is the clarity of sound. Poorer quality speakers that have strong lows sometimes muffle the midrange and/or the highs. With these speakers, the bass is clear and strong but does not overwhelm the rest of the sound. It makes for a clear, distinct sound. Also these speakers sound much bigger than they are. This is great for spaces where there is no room for big floor-standing speakers but you need good sound quality. They also seem to not distort at higher volumes. If you use the IOS Sonos app, you can tune the speakers for the room. Sonos did a great job putting quality sound in a small space. One criticism is that it won't integrate with an Echo multi-room setup. Maybe that will come with future firmware revisions. Also, supposedly Google Home integration is on the way. Five stars.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    The Best Sounding Smart Speaker

    Posted
    RachelL
    • My Best Buy® Elite Plus MemberElite Plus Member

    The reviewer has been compensated in the form of a Best Buy Gift Card and/or received the product/service at a reduced price or for free. I've used a lot of different smart speakers in my quest to create a smart home. In my opinion, the Sonos One is the best sounding on the market but the "smart" aspects of it are still evolving. It works like a Sonos speaker. Which means that it sounds great, it creates whole home and stereo sound flawlessly and streams almost every music service on the market including Tidal and Apple Music (using the Sonos app). When it comes to the "smart" aspects of it, it is a first generation product with great potential. I love that it currently talks to Alexa and that it has plans to include Apple's Siri and Google Home. This gives me a choice of which voice activated assistant I want to listen to music with and activate things like my smart lights. That being said, even though it uses Alexa, it is not an Amazon Echo and therefore does not communicate right now with Echo devices for multi-room playback, flash briefings, ESP or drop-ins. It is also important to know that when you ask Alexa on the Sonos One to turn on music, she can only access Amazon Music (Premium or Unlimited), Pandora, TuneIn, SiriusXM, and iHeartRadio with Spotify coming soon). Currently, anything else has to be controlled in the Sonos app. If you are looking for the best sounding smart speaker, understand how it is different than other smart speakers and want the freedom of choice between voice assistants, this is the speaker you want and I love listening to mine.

    I would recommend this to a friend