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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 3827 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are positive about the One (Gen 2) Smart Speaker's sound quality, ease of use, and compact size, with many praising its setup process and bass response. However, customers are negative about the lack of Bluetooth connectivity and some inconsistencies with the voice assistant and app functionality. The price point also received mixed reviews, with some finding it a bit high. Overall, the speaker's audio performance is a major selling point, though some features require improvement.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 3,827 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great speaker

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Sonos speakers. It’s kinda funny that Alexa works better on this device than on the Amazon devices. I bought a total of 4.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound excellent quality, easy to set up clear instructions

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Awesome Sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup. Not over barring in a space. Sounds like a home theater.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I was an Alexa skeptic

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Of course, this component has the Sonos quality you would expect. But I held off from Alexa voice control in part because it seems creepy but also because the technology is so new. I do think the tech has reached the point where it reliably (but not perfectly) listens and executes. I am optimistic that this technology will improve dramatically in the new few years.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love Sonos

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Sonos. I love my Bose, and it was a hard choice until I heard them side by side. I chose Sonos for my bar and these One speakers are an addition to make a surround sound experience in the living room. They are amazing. Such clarity. I love them. Music sounds perfect and so does TV and Music. Get Sonos, with Alexa. So worth the price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Quality product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, and very easy set up with Sonis app. Highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Speaker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent standalone wifi speaker. It has great sound and was easy to setup on my local network. In comparison, I have a Samsung speaker that I spent hours trying to make it work correctly on my network and never succeeded. The Sonos has an excellent user interface. However, the Sonos is not a true wireless speaker. It must be connected to an electrical outlet. If you have more than one Sonos speaker, you can pair them to play in stereo, or they can play different sources of music and still be controlled by the same app. Although the Sonos can be played through Bluetooth, the real benefit to getting these speakers is to connect to your wifi so that you don't have the limited range of a Bluetooth connection. But, you will have the limitation of needing an electrical outlet.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great value with the Alexa built in

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sonos is a quality speaker to begin with but to add ALEXA to the speaker and only cost a additional $30 is well worth it!!!!! You can have the speaker play songs turn up volume or change stations just by asking Alexa without stopping what your doing and it connects with your non Alexa Sonos speakers... I suggest this to anyone wanting Alexa with brilliant sound

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Speaker

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sound quality. Lots of volume out of a little box

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic speaker. Super easy to set up and use. Deep rich sound.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    great sound!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and easy set up. I will buy a second one.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Great sound

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    Best Buy Employee
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Sonos. Had it for years. Very responsive customer service and awesome sound quality if not one of the best. The Ones are a great compliment to the Sound bar.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Sounds awesome for a small device

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounding little speaker. Nice bass. Has Amazon Alexa built in.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Awsome speaker

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Sonos this speaker is awsome. Super easy to install

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sonos

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sonos let me tell you if you like Samsung or Polk this blows them out the water and Sony is similar but these Sonos can become into a movie theater!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Same as the Play:1 speakers let's you "hey google

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 2 of these and have them as left and right paired speakers as part of my overall Sonos system. When paired as a set, SONOS identifies only 1 to use for Google Assistant "hey Google", which is fine and that makes sense. If they weren't paired as a set, then I suppose each of them would be Google Assistant ready. I have my lights, thermostat, and Sonos available just by chatting with my Sonos speaker. Now and then, if there is a lot of background noise, I have to get closer to the speaker to use Google Assistant. The sound quality seems to be equivalent to the Play:1 speakers. I detect no difference in sound.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Excellent sound and Great bass.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up and easy to use. Very nice sound quality with excellent bass.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product! Would recommend. Great quality and easy set up.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Sound quality

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality, easy set up. Perfect for large and small spaces

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    What's not to love about Sonos?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked up a pair of Sonos One after hearing great things from several coworkers who have them. Ithey compare very favorably to my existing Home Theater speakers & thoroughly outperform the Amazon & Google speakers I've got spread around the house. Especially like the option to use Amazon or Google voice services. I'll be adding more of their speakers to the collection...

    I would recommend this to a friend