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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 3827 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are positive about the One (Gen 2) Smart Speaker's sound quality, ease of use, and compact size, with many praising its setup process and bass response. However, customers are negative about the lack of Bluetooth connectivity and some inconsistencies with the voice assistant and app functionality. The price point also received mixed reviews, with some finding it a bit high. Overall, the speaker's audio performance is a major selling point, though some features require improvement.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 43 Showing 841-860 of 3,827 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Yea Buddy

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a quality product and I am now a Sonos user. Sooo much better than Boss

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sonos & Alexa - Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sonos and Alexa, a match made in heaven. I have a complete Sonos surround sound system so buying 2 Sonos - One (Gen2) speakers; one for the (home) office and the other for our master bathroom gave us the convenience of having Alexa Control all our smart devices AND great sound for listening to music.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Alexa integration

    Rated 5 out of 5 stars

    Compact, versatile, quality speaker system.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's important to judge this product by its price point. With that in mind, I am very happy with the sound. the magnificent and harmonious set of a wonderful audio. Its pure and crystalline sound with the most current standards is part of Music DNA. The HEOS App for IOS is perfect for all its functions. Product capability with Alexa are very poor only drawback. Being able to have the same ambience throughout the house is very cool function.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Awesome sound!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This speaker sounds amazing! Easy to setup and use

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Best Sound System Out There

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went into best buy looking for a system around $800. After listening to quality and pricing I found that the quality of most surround systems was not sufficient for what I wanted and also priced a little higher than expected. After getting a demo of this setup I immediately knew it was what I wanted! Everything about it is great. Voice controls, phone app, and great sound! Only downside was the high cost of about $1650 for the whole system. If you have the money I would get this over anything else out there!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great speaker & great service.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sonos speakers are great. This purchase was to add to an existing Sonos sound system in my son’s house. Best Buy promised a delivery date and came through, unfortunately many other retailers did not make good on there delivery’s this holiday season, kudos to Best Buy. Great job!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love SONOS

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice speaker. Wanted a ONE SL as don’t really want the voice activation but the SL’s are now hard to find. But good sound.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Speaker

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to set up. It has great sound. I have it in a large, open area in my house with high ceilings. I use it to play ambient music and it has no problem filling the space with sound.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 4 out of 5 stars

    Great sound and easy setup

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and easy to sync to other speakers. I love the sound quality and voice controls a must in my book.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Woah..

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is amazing, just as loud as it is crispy. Works with alexa pretty seamlessly. Id recommend buying the mount as well

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing sound from a compact speaker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, very crisp and clear. Have two of them setup as surround speakers to go with my playbar and sub. A little disappointed to find out that they are not airplay compatible when setup as surrounds, but still extremely pleased with the sound and Alexa compatibility. Would definitely recommend them.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent small speaker

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great little speaker. It has amazing sound. The sonos app is excellent to control the speaker. The trueplay feature adjusts the sound according to the room and it makes a big difference. Now I need one for every room in the house.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice soft background sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a recent purchaser of the ones voice activated. They give off a nice soft sound that complements The sound bar and the subwoofer that I bought along with it. My only dissatisfaction is the fact that the volume of the speakers is quite low and not heard in the voice of actors but is more relevantIn music

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best small speakers

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best u can get in mid range decent bookshelf speakers. I have been using Sons system for a while and I just love the entire ecosystem

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Much better that anything Amazon makes!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing! It has more bass and clearer sound than anything made by Amazon.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Easy to set up with the app, Excellent sound!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sonos Speakers are very high quality. I own 5 of them for my house now. 4 of them are black, but black didn't match with my newly remodeled master bathroom, so I ordered a white one. Much better! Easy to set up with the app, Excellent sound!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great speaker if wifi isnt an issue for you

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absoluetly love this speaker. Great sound, GREAT bass, and very easy to use with the app. Had a google home, but the sound wasn't great. Got this becuase it included Google Assistant and now I'm ale to controll my house. The ONLY downside about this device is the lack of bluetooth connectivity, The wifi in my area is spotty, and when it goes down, so does this speaker, making it a very expensive paper weight at times. So if you have wifi issues, I'd look into a sonos speaker that supports bluetooth. Other than that, I 100/10 reccomend this speaker.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Absolutely amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These little speakers are amazing. We bought these originally to set up around the house for music while we entertain. We have since been using them throughout the day to listen to music since the sound quality is absolutely amazing! Looking forward to adding more to the other floors in our house.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    sound good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have 2 set up in stereo. They sound nice, Sound can become distorted at higher volumes, low - mid sound great. These speakers lost the sync functionality with Google play music when they switched to YT music. What was once a huge incentive to buy these is no more.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good speaker but...

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered a new Sonos speaker but received a speaker that had been opened and set up previously. It was In like new condition but the seal was broken and had to be factory reset because it had been previously connected to another network. If I’m receiving a returned item I expect it be discounted but I ordered a new unopened item. In summation the speaker is good but Best Buy’s decision to send me a used item as new is an issue.

    I would recommend this to a friend