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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 3827 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are positive about the One (Gen 2) Smart Speaker's sound quality, ease of use, and compact size, with many praising its setup process and bass response. However, customers are negative about the lack of Bluetooth connectivity and some inconsistencies with the voice assistant and app functionality. The price point also received mixed reviews, with some finding it a bit high. Overall, the speaker's audio performance is a major selling point, though some features require improvement.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 3,827 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great speaker!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this speaker! I ended up buying 4 more to put all around my house. Great, crisp sound. Amazon Alexa works well but does not have the full functionality of an Amazon speaker. (e.g. can't use it for drop-in or phone calls)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already have 7 Sonos players of various types, unfortunately they are so old they will no longer play directly from my iPhone. So I bought this to be able to play directly from my iPhone. Works great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Had to exchange

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been collecting Sonos speakers to expand our surround sound setup. I gave two of these to my husband for Christmas. The speakers are great but was disappointed when he unwrapped one of them to find it had been used and wasn’t even the right version of the speaker in the box. Had to go back to the store to exchange. Best Buy needs to check over their items a lot closer.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Sound and Great Look

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought the Sonos smart speaker to go with our Sonos unit in our new home. They pair wonderfully and the sound quality is very good. Initially we had some issues with the voice control but once we figured out our mistake we love the feature.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good product. I'm very happy to have it connected to my another Sonos equipments.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great speakers

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. The sounds is amazing quality. I love that I can control this sound machine from my phone or tablet.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Powerful and portable

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this small but powerful speaker!! The sound quality is amazing! We used this outside on our back patio while hanging with friends and we all agreed that the sound was quite nice even in the open area we were sitting in.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound from a little footprint. This series of speaker has always been great. This version is worth the upgrade from the earlier model.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love our Sonos

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These little speakers come with a big sound. They're perfect for setting a few up in various rooms and filling it with well balanced audio.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great speaker....

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great speaker. Very clear and clean sounds! I’m older and use hearing aids, so sounds are not great anymore! I took them out and just listened and it was fabulous, I could hear the music like I haven’t in years!!! Wonderful!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Sound, Connected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really love these speakers! Best way to connect music throughout my house.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Just WOW!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I added the Sonos One pair of speakers to my Sonos beam, It maid a world of difference when it comes to the sound output and especially when you use it as a surround sound. The integration of the Sonos One was easy on the Sonos app and all my music streaming apps picked up the Sonos speakers. I want to add the subwoofer now to complete my system. The only con I can think of is that they do not have a trade-in system. I would like to keep upgrading as Sonos comes out with new products.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 4 out of 5 stars

    Great little speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, easy to set up, integrates with my music.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    It sounds greeeaaaat!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned the Bose for the Sonos. Best thing I could have done for myself. They aren't giving these away, but the sound quality is great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Speaker sounds great! But...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Sonos speakers! But the app / connection to Alexa SUCKS. Half the time I ask Alexa to play music, the sound comes out of about the half the speakers that Best Buy installed for me. I have to go onto my phone, access the Sonos app, and struggle to get it to activate all my speakers. Ummm… NO. C'mon, Sonos. I don't want Billy Joel playing in my den when I want Gorillaz playing throughout the house.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    wow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    what can i say. let’s start with the con = expensive. other than that everything is to love with sonos. great sound, ease of setup. i have also bought the playbase and playbar to make a surround 5.1. pair with apple tv4k and dolby digital picture and sound is superb.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Sonos. Started off with a soundbar and now i added on to it. It sounds amazing

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great sound, needs better microphone

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and impressive technology that balances the sound when established in a series of speakers. My only frustration is the internal microphone for “hey Alexa” is much weaker than those found in Amazon Echo. The Sonos app is very useful.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Second Purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second one I have purchased. The first was in the kitchen and didnt get enough play. I moved it into the great room and have the two hooked up in stereo. The sound is excellent. Volume is much more than I need. I love playing music via the Sonos app and Alexa is currently controlling my Christmas tree. I imagine I’ll end up with another in the den and then each bedroom.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Gift!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We gave one of these to both sets of grandparents for Xmas gifts and the reviews from them have been great. Great way for them to have Alexa, and listen to music, news, etc. For even the least tech savvy folks out there, this is a great gift.

    I would recommend this to a friend