Main Content

Customer Ratings & Reviews

Sonos - PLAYBAR Soundbar Wireless Speaker - Black/Silver-Front_Standard

Customer rating

Rating 4.8 out of 5 stars with 6008 reviews

97%
would recommend to a friend

Expert rating

Rating 4.3 out of 5 stars with 42 reviews

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 104 Reviews
  • Rating: 3 out of 5 stars

    A music company's first foray into home theatre.

    Posted
    jonn4481
    • My Best Buy® Member

    I’ve had the Sonos Playbar for about five days now. While that isn’t a lot of time to generate a good option of the device it has allowed me to determine its pros and cons. A little background. The purchase of the Playbar accompanied the upgrade from a rear projection 46” Toshiba with built in speakers to a Samsung 60” ES8000. Suffice it to say this is a major upgrade from a 7 year old system. I had reservations going into the purchase of the Playbar after finding out that it does not support DTS out of the box. Sonos’s forums state that they are considering an upgrade. However from a home theatre standpoint such an upgrade to supporting DTS is borderline pointless. The Playbar only has optical in for a connection type. Virtually no TV supports DTS output. To make matters worse, which I found out after the purchase, AV receivers with very few exceptions do not support optical output either. The end result being you have a heavily neutered system right out of the box. The deal killer for me, and what is prompting me to return the device, was connecting an external Display Port laptop to the TV. While I can covert Display Port to HDMI for video, this setup does not transmit audio across the connection. The TV does not support a standard 3.5mm audio jack. And the Playbar because of its nature does not have any type of input other than optical. I’ve had to connect external speakers to the PC to play content. This is unacceptable. This is Sonos’s first foray into the home theatre market. Until now their bread and butter has been providing solutions for playing multiple audio sources in multiple rooms in a home, of which as far as I can tell they have excelled at. I can attest to the sound quality being fantastic. If this was another speaker sitting on a shelf for Spotify I would have no problems singing the praises of this soundbar. However the thinking in design from home audio to home theatre audio did not change. It’s like fitting a square peg in a round hole. Home audio is an ease of use, and quality speakers driven field, IMHO. Home theatre includes this but also includes the need for flexibility since everyone’s setup can be dramatically different, IMHO. You take a look at any high end soundbar on the market today and the list where it only includes optical is very short. I’ve read that Sonos’s thinking was ease of use. This works for Apple. This does not work for the home theatre market beyond the handful of people who really don’t care about anything other than enhancing the built in speakers included in the TV. Going into this purchase I made the conscious decision that I was buying a system that was to last me around another 7 years. This IMHO was not accomplished with the Playbar. The Playbar’s chief Pro’s is that it’s simple to setup, the audio itself sounds good, it’s pretty, and it integrates well with online audio services. The thing is I need more then that out of a component in a home theatre. I need the flexibility to be able to expand what is connected to my setup in the future. The Playbar does not accomplish this. I wish Sonos well. I think they have major potential in this product, but whenever v2 comes out they need to add DTS support and HDMI input with an HDMI ARC output.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Sonos fan Disappointed with Playbar

    Posted
    RMiller

    I'm a huge Sonos fan and have 3 Play 1s and a Play 3 scattered around the house. We absolutely love them. It made sense then to buy the Playbar to integrate with our current system. However, after buying it and trying it out I had to return it for several reasons. 1. The main problem with the playbar is that Sonos wants you to plug it into the back of the TV but unfortunately most TVs (mine included) do not pass Dolby 5.1 audio so you really are not getting true surround sound. This may not seem like much of an issue but once you hear 5.1 surround sound, you can tell there's a huge difference. When you're spending this much money for a great set of speakers you want it to work correctly and unfortunately the way that Sonos is set up it just won't work that way. It is possible to hook up the Playbar directly to the source (blu-Ray player, Apple tv, etc) and get 5.1 sound, however, this requires multiple wires and a switch since the Playbar only has one input. With Sonos you are paying for ease of use and simplicity and so if you have to "rig up" a system to combat its shortcomings, then it's just not worth it. I did connect the play 1s as surrounds and it sounds great when connected directly to the source, however, this leads me to my next issue: 2. Lack of DTS support. If you want to get 5.1 surround sound you have to connect the sound bar directly to the source. However Sonos doesn't support DTS which is the audio on pretty much every Blu-Ray. Meaning you cannot get 5.1 surround sound from your Blu-ray player. Also even if it did support DTS my Blu-ray player does not have an optical out output and so it wouldn't work for that reason as well. In summary, if you're paying this much money for a great set of speakers and 5.1 surround sound, then it better darn well output 5.1 surround sound. My guess is that people just don't know the difference and don't know what they are missing out on. I absolutely love Sonos for multiple room audio and have always raved about it to friends but I have to say I am really disappointed in the Playbar.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Not worth the price

    Posted
    Sandjam
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I purchased this sound bar to go with all my other Sonos speakers (which I love) throughout the house. I wanted to use it in the bedroom for the TV and also use it in place of Play 1 speakers for music (kill 2 birds with one stone). For music it sounds as good if not better than my Play 1 speakers. But for TV, without a separate subwoofer, the bass comes directly at you from the bar and it just does not sound right. The bass should surround you and you shouldn't be able to tell where it is coming from. This cost 700.00 and then they want you to buy the separate subwoofer at another 700.00. It also only has an optical input, no HDMI, so there are limits on what it can process. Has same high quality as other Sonos products, but I exchanged it for a Sony sound bar with wireless subwoofer for 400.00 and it sounds so much better, has 4K pass though with 3 HDMI ports, different sound modes, adjustment to boost dialog, and many more features. 1400.00 compared to 400.00 and Sony sounds so much better and tons more features. Sonos should offer this bar with the wireless subwoofer at the same price (700.00) and it probably would be a winner. The other major miss is that you can't adjust the Bass and Treble separately based on whether the sound is from the TV (optical in) or from the network (playing music). So you have to keep adjusting it back and forth, big miss. Don't get me wrong its not like the sound is horrible, just not worth 700.00

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Looks Great, Sounds Great, Audio Drops!

    Posted
    pdxsmay

    Since Sonos relies on the TV optic audio output, it also relies on the TV's ability to process a multitude of audio signals from DVD, Cable, etc, but the Sonos isn't compatible with some audio forms so, the TV must convert the signal and feed it to the Sonos, which results in constant 3-4 second audio drop outs about 6 times an hour, depending on the signal. I wish I would have known this prior to purchase or I would have spent my $1,500 on a system that can process it's own signals has another choice of input like HDMI. My receiver doesn't have an optic output, but whats the point of buying this to declutter your entertainment system only to have to get a receiver to process signals. And no, I don't have a cheap TV it's a 2016 55" Samsung UHDTV Smart TV. I would recommend this to a friend with a warning! Sonos....get a firmware update out there to up the quality of your system. It looks great, sounds great, but shouldn't be so "buggy" at this price point!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice product, but not worth the price.

    Posted
    Mike
    • My Best Buy® Member

    Bought the home theater package -- soundbar, sub-woofer and two wireless speakers, total price $1,800. The product is nice. Easy to set up, easy to use. Everything worked perfect. But at the end of the day, the sound was no better than the Panasonic system I bought at least 12 years ago for a few hundred dollars (including the dvd player). Bottom line, for $1,800, I was expecting to be blown away by the sound. I was not, and returned the system. Caution -- Best Buy's return policy is iffy. Manager claimed there were "skuff marks" on the sub-woofer and refused to take it back. The "marks" were barely noticeable traces on the black lacquered plastic. We were super careful and I'm sure we didn't put them there. If you buy, be sure to to open the package and go over the unit with a fine toothed comb, or Best Buy might not take it back.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    My review is based on Sonos 5.1 surround sound.

    Posted
    Podebrady
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Be honest with you this is not what I expect with this price point. I paid a lot to get a true 5.1 surround sound. (Playbar-$699.99, Sub-$699.99, two Sonos one $399.98) So I paid a total of $1800 plus tax(108.00) = $1,908.00 I believe on “you get what you paid for.” But with Sonos it’s little bit different. A lot off people complained about not having Bluetooth, HDMI etc.. so I’m not going to repeat same word again. My complain is Most Tv output STEREO through Optical. So we paid to $$1,908.00 not to get a real 5.1 surround? Sonos should come with some other way to solve this problem. At least like a HUB that will solve most of the problem that people complaining about (Bluetooth, HDMI and also Stereo issues) I will absolutely change my rate and Buy it again Only if they solve this problem. For now it’s time to repack and return to the store.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Pretty good

    Posted
    Sapwood2012
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Overall the sound is pretty good from the playbar unless the bass is turned up. I enjoy listening to all music and I like to turn it up loud. I noticed with this playbar you MUST turn the bass down when you turn the volume up. I actually had Best Buy come out and replace my first playbar, Which they were more than willing to do, and the tech said he had never heard one malfunction like that. Basically when the volume is up and the bass is set to mid power or more every time a bass note hits the rest of the sound mutes down and gets muddy sounding. The new playbar is doing the same thing and the only reason I am sticking with it for another week or so is I plan to add the sub to see if this problem is eliminated. I do like the ease of use and the ability to operate things through the free app but bass should be better from a $700 soundbar.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Excellent But Drops Sound

    Posted
    NpBestBuyer5
    • My Best Buy® Member

    Would give a 5 star but for the ongoing problem of sound cutting out or dropping on an intermittent basis. Sonos support sympathetic, that is about it. Check Sonos support forums to see this problem has been around for more then 2 years without any real solutions. Sonos position is the problem is with the TV, optical, HDMI, wireless interference, decoding issues, etc....never Sonos Playbar issue. The positive aspects of the Sonos Playbar are as noted in the previous reviews. The sound drops are really annoying and with no firm answer to the problem users, me are left with trial and error efforts to fix or manage the problem. If I had it to do over again I would wait to purchase Sonos Playbar until this rather annoying issue is resolved.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Does not play well with iTunes or apple TV

    Posted
    tramsey
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I really like this product for many reasons= sound is great, was very easy to setup/add to through the app, the app is great and can be downloaded on many devices, its wireless, it works well with many other apps (Pandora, Beats, etc) and many many more reasons. I do not like this product for a couple of reasons= you cannot play all (or most actually) of your iTunes music due to some protection issue (??), and any video played through an apple TV has 1 second breaks in the audio every couple of minutes (this can be with iTunes movies, Netflix, Etc). With a Beats subscription you can listen to any song. This has actually replaced the need for iTunes music causing me not to care about the first point any longer. However, most people will be upset to find this out and will not want to pay another $100/year for a Beats subscription.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good idea...but...lots of issues

    Posted
    Gumby
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    We really wanted this to work with our very expensive TV and a/v receiver, but there are just too many issues with audio formats and the limitation of optical audio. This would work fine for someone who has all of the apps in the TV (smartTV) and no other devices like Roku, AppleTV, DVD, Cable Box etc. Most people may not even realize it doesn't reproduce some digital audio formats correctly because the improvement over the TV speakers will still be significant. We returned this (along with the sonos sub and two additional sonos speakers we purchased for the rear channels) and opted instead for a traditional wired system.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Constant Audio drop outs

    Posted
    Jeff
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member
    • Top 500 ContributorTop 500 Contributor

    If you are buying this for a surround sound set up just know that this does not support DTS audio. Only DD5.1 and also note that I have tried this setup on both the Samsung JS9500 and the LG EF9500 witch both have intermittent audio dropouts when watching live tv and streaming as well this is caused by the fact that Sonos only uses an optical cable with this product and most tvs do not support DD5.1 through the optical cable... But if you are satisfied with stereo2.0 you will be ok with this product...

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Big sound

    Posted
    Theretinadoc
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This is a really good sound bar for medium sized rooms. Only thing it's missing in our setup is the subwoofer, and unfortunately, although our entire house runs on at least 10 Sonos components, it is still overpriced for a soundbar subwoofer. That's why I give this Sonos piece 3 stars. there ought to be a minimal extra cost for the sub if your springing that much cash on the soundbar. Still, it's a good piece. It's just that together they aren't priced attractively. I would only recommend it to friends who are looking to spend a ton regardless. Otherwise, there are very good soundbars with subs for better value available.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Sonos House

    Posted
    EDtheITguy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I thought that the fact that I had 3 Play:1s in the house made the Play Bar a sure fire hit... it did not. I was terribly disappointed when I got everything setup and realized that going back to TV audio from music was going to require my phone. Not terribly pleased with the lack of visual audio levels either... something that doesn't look the best on my other soundbars, but I'd expect something a little more innovative from Sonos. Otherwise, sound was amazing... really filled out a living room and dining room of my home, but the UI just wasn't there in my opinion.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Returned twice

    Posted
    Ribol026
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I was very excited to gets this product and enjoy a great sound experience at home. However, the sound dropped intermittently for a couple of seconds. This continued to happen and would not go away. Thinking it was the sound bar, I exchanged it for a new one hoping it would fix the problem. I was wrong, the problem continued. Doing some research online, I was not alone. It seems as though sonos is aware of the problem and there is no fix. The sound was amazing when it worked and the setup was a breeze.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great for music, not for movies

    Posted
    AppleFan86
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I bought the Playbar with the SONOS Sub and was floored by the sound quality when I played my music. The music was very discrete and every sound was reproduced with perfect clarity. But when I played movies through them, all the sounds seemed to blend together. Since I had intended the SONOS system to replace my small surround speakers for movies, I ended up returning the SONOS Playbar and Sub. If the speakers were only for music, I would have been perfectly happy.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Do not know yet

    Posted
    MRBILL13
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Demo'd to me at Best Buy and I bought it. Setup according to directions and no sound at all from TV. Went back to Best Buy and was told I needed to buy the Bridge and connect to my router (the employees were somewhat unsure of themselves). The playbar is already connected to TV with optical cable yet I am being told I need a $50.00 Bridge connected to router. The info I found on internet indicates Bridge is for wireless use. ????? The Geek Squad quoted $169.00 to make it work if I have all the necessary parts.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice features, but not in the right places...

    Posted
    SuperNOWO
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I bought this to replace an older sound bar and woofer setup, and was not impressed with the bass response. I had read that it was the closest you could get without actually having a standalone woofer - but it wasn't even close. Too much money IMO for not an equivalent replacement. The features were cool (although no remote was kind of annoying because you always had to have your phone with you), but as mentioned in the title - not in the places I was looking for.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    good sound and easy ro instal

    Posted
    ilya
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    The product is nice but we realized that my sharp TV optical output does not support the sonos system.The TV is about 7-8 years old and has an optical output but it does not work through it so I connected it t o my Dish network receiver and it worked.This is a nuisance because I have to change the output to my receiver or the DVD to hear sound from the Sonos.I called the Sonos customer service and they think my TV is old and even though it has optical output it works only for external antenna!

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Much better than built in tv speakers

    Posted
    audio
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Attractive design, compact and goes well with LG 65 inch tv. Sonus app allows easy setup and good balance of surround sound. We use it with Sonus surrounds and sub. Overall sound is only adequate , dialogue is difficult to understand. Control of volume is difficult often have to use Sonus app as tv remote will not advance volume sufficiently. We use system in large "great room" this may contribute to audio problems.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Not the great sound we expected

    Posted
    PickyPurchaser
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    After reading multiple great reviews, we decided to purchase this sound bar to use with the new TV. Greatly disappointed in the sound quality as we expected it to have audio system quality sound based on the reviews. We ended up returning the sound bar and purchasing a new receiver and using our 20+ year old speaker system to get great sound quality. The Sonos sound bar was easy to set up and use, just did not produce the full sound we expected.

    No, I would not recommend this to a friend