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Sony - 1000XM2 Premium Wireless Noise Cancelling Headphones - Black-Angle_Standard

Customer rating

Rating 4.7 out of 5 stars with 1323 reviews

94%
would recommend to a friend

Expert rating

Rating 4.6 out of 5 stars with 13 reviews

Pros

Cons

Customer ratings & reviews

Page 1, showing1-11 of 11 Reviews mentioning:
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  • Rating: 4 out of 5 stars

    Great headphones, unreliable touch interface

    Posted
    Vb007
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I really like these headphones in terms of sound quality and battery life. The touch interface has been unreliable in my experience, with my attempts at changing the volume or pause/play not registering. Button controls would have been better.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    I want to wear these 24/7

    Posted
    GaryFarmington
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The noise cancelling (NC) in these headphones is AMAZING, even in a noisy environment like an airport or an airplane. In fact, if you had it on full NC you might miss announcements; not to worry though, because the NC also supports a voice passthrough mode that filters out noise but lets you hear voices. The headphones automatically switch between full NC and voice passthrough modes depending on whether you're moving or not. You can also manually switch modes via a button or with the phone/tablet app. The touchpad volume and track controls are a little fussy; I would have preferred regular buttons. The touchpad NC bypass control is handy though. I haven't found the NFC support all that useful. The headphones are pretty comfortable but could be better. The battery life is excellent.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great alternative for Bose QC 35 II

    Posted
    muri
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I went to Best Buy to get Bose QC 35 ii but stumbled up on this Sony. Build quality is on par but Bose slightly lighter and little more premium feel. Sound quality wise, I preferred this much more than Bose. Noise cancelling, Bose takes the cake. On top of that this was on sale for 299. I used this one on 1 transatlantic flight, 3 trips to California from Florida and had no issues. Great battery. my only gripe was with the button placement. I wish they found a better place.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    You will hear the difference

    Posted
    Luis
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I bought these sony headphones because my Beats are worn out. I used the Beats during workouts and now after 2 years the earcups are pealing. I needed an upgrade and I have always wanted these Sony headphones. As far as sound goes I can hear the differene between them and the Beats. There are things in songs that I can hear now that I never really heard through the Beats. Noise Cancelling: I was blown away by how muc noise these Sony's cancel. The first time I tried them it freaked me out how much I stopped hearing the outside noises. I like using N.C when I just want to relax and block everyone out. Controls: The controls on the heaphones are so easy and convenient. I find it more fun using the controls here than on the Beats. No buttons to push, just swipe your finger across the cup and that's it. Amazing!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Advanced Tech, Less Than Ideal Ergonomics

    Posted
    Jturn
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Member

    +Awesome noise cancellation +Best in class sound quality +Loads of features and tech +Good look and build quality +Touchpad works well +Battery Life -Button placement not great -Not as comfortable as the main competitor's headset These headphones are loaded with lots of advanced technology as compared to the main competitors, which lends to great noise cancellation performance, but a couple of shortcomings stop these just short of being my favorite noise cancelling headphones. To start, these headphones do two important things very well: they sound great and their noise cancelling performance is top notch. As compared to the Bose QC35 II, these have a more lively sound; bass punches harder, mids are a little clearer, and highs sing more. An added bonus over the Bose are the inclusion of equalization functionality in the Sony app, which lets you tailor the sound a bit to your tastes. As far as the sound cancellation ability of these, I've found they're pretty much on par with the Bose QC35 headphones. The various calibration settings they've work well, but may be a bit confusing for some. Sony has included a wealth of added features which really add to the overall experience of these headphones. In addition to the tweaker settings mentioned above, they've also added some additional features to allow you to be more aware of your surroundings. Place your hand over the right cup and the sound fades out and you can now hear the environment around you. This works great in working environments where you may be approached by others with questions (though, the socially acceptable aspect of this may be suspect). Additionally, they've included a mode which is similar, but that doesn't fade your sound out, allowing you to get a mixture of environment and your sound. The touchpad controls on the right ear cup, overall, work very well. The gestures are more or less intuitive (up/down to change volume levels, double tap to pause/play, etc). Occasionally, I noticed that they didn't register my gesture, but that's infrequent. The only downside to this layout is that double tapping to play/pause is fairly loud on the ears. Also, Sony included a diagram of gestures inside the case; really nice touch, Sony. My biggest complaint of these headphones is that, while they're relatively comfortable, they're not as comfortable over long periods of time as the Bose QC35 II. The shape of the cups is somewhat narrow, so they constrict my ears just slightly. Over time, this lends to a bit of headphone fatigue. They also feel a bit heavier on the head than the Bose (not sure if they're physically heavier, but they feel like they're when on). The two buttons that weren't replaced by the touchpad are the power and mode buttons. Sony did a rather poor job of making these ergonomic; after a couple of weeks of use, I still get the two buttons confused and they're still more difficult to find with the headphones on than they should be. The one primary thing from keeping these as my main noise cancelling headphones is the comfortability of wearing them for extended periods of time. The performance is top notch, the added features are great, and the app extends functionality in ways that actually make these function better. At the end of the day, however, most of the time when wearing these, it's going to be for extended periods of time (most of my work day, on longer flights, etc). For that reason, more often than not I'll choose the Bose.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Give me a headace, so my wife makes out

    Posted
    Birby
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Member

    These are my first noise cancelling headphones. I was looking for something to help me concentrate at work and block out the noise as well as something for watching TV on my laptop at home. Unfortunately, every time I wear them I get a headache after about a half hour, so they are useless to me. My wife on the other hand doesn't have an issue, so they are now hers. These headphones were very simple to pair with my phone or laptop. My wife has trouble with her laptop where she needs pair it every time she tries to use it. The audio controls are great. My wife has a different pair and she always has to take the headphones off to turn up the volume because the buttons are not intuitive. With these Sony headphones you just swipe up or down for the volume and forward and back for track selection. I also like the feature of putting your hand on the right ear to enable the microphones on the sides so you can hear if someone is talking to you. That is a great feature. The noise cancelling is really nice. If the dishwasher or the washing machine is on you can't hear it. It doesn't block out conversations as effectively in my experience though. The padding on the top is not quite as comfortable as my wife's headphones and she finds the Sony feels a little bit sharp. These are really good headphones and I would like to give them a higher rating, but since they give me a headache I can't use them for the reasons I intended to (or at all really) I can't give it a higher rating.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    A World Apart

    Posted
    WhitehouseWillie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Disclaimer - I am not a millennial whose wardrobe isn't complete without earbuds and whose life has a constant soundtrack. But, I can see what I have been missing by not mixing in some audial enjoyment. I tried these on in Best Buy and found my self in another world of quiet and isolation, but about the time I put them on the salesman came by and spoke something to me. I couldn't hear what he said, but he mimed putting his hand on his ear so I did that and WOW, I could hear clearly. Just cup your hand over your right ear and the noisy world is back. After using these for a month or so I have come to appreciate the ease of use. I put them on at work and double tap the surface of the right headphone (after holding the power button for two seconds) and my iPhone playlist fires up and I can use my finger to swipe up or down for volume and forward or back to advance or rewind my playlist. How intuitive is that? And another double tap stops playback. It has two tactile buttons located out of the way on the left earcup that have easy function. The power button that is on/off with a two second push or Bluetooth seek mode if you hold for about seven seconds. The other button cycles through noise cancelling, ambient sound, or off. AND all functions come with a pleasant announcement of the status such as "power on" slight pause, then "Bluetooth connected" is what I hear each morning at work. I am not an audiophile, but I believe the reviews from those who are that praise the sound quality because it is pretty stunning to me. The most amazing effect has to be the noise canceling though. It is like being in a cocoon within the larger world, but it can be frightening when you stop the effect suddenly. I tried driving to the store with them on the first day I had them and actually pulled over to check on my car when I cancelled the noise cancelling to make sure I wasn't missing something. The road noise in a 2017 Rav4 is scary when you step out of complete isolation. After pulling over in a parking lot and walking around the car to make sure I didn't have a flat tire or something I decided to use the ambient sound setting for my trip. I really don't recommend using these for ANY time you really need to be connected to the outside world, but during lunchtime at work you can enter "a world apart" for real.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Slight update to the MDR1000X

    Posted
    MurphyR
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Member

    These are similar to the MDR1000X which came out last year, just with mostly minor changes. Appearance: the appearance is largely unchanged. The only difference that I see is that there is no longer a finished edge around the microphone hole on either ear-cup. This provides a very slightly less finished appearance. Feel: the ear-pads are a little fuller on these than the prior version of these headphones, which makes them feel a little more snug around the ear. This is mostly just a personal preference difference. Audio: The sound out of these is still absolutely amazing. I have these as well as some older over-the-ear headphones from Bose, and I'd say the bass reproduction/output is better on the Sony headphones. This is particularly noticeable with the noise-cancelling on, which works very well. The headphones also feel more premium due to the added weight (likely from the additional battery not present in a standard wired headset). Additionally, these can be used for making phone calls while connected to a phone. The quality on my end is clear, and no one has made any comments about the audio quality on the other end. The only actual comment I received came when I needed to disconnect these, and people on the other end said they couldn't hear me as well through the regular phone microphone as they could while I was using the headphones. Controls: These have the same touch-controls as the prior iteration, which work well. It is very intuitive that you drag your finger up/down on the ear-cap to turn the volume up/down; drag forward or back to skip forward/back. Double-tap to play/pause or answer/hang up the phone. Very easy. They also removed a button from the prior version which makes switching between noise-cancelling and allowing ambient voices through more difficult. However, they balanced this out by providing an app for your phone which allows much greater control over the noise-cancelling when changing environments and activities. You can even adjust the air pressure in the ear-cups for use when flying! All in all, these are excellent headphones with sound comparable/better than Bose (though I haven't tried Bose with noise-cancelling). You won't go wrong with these headphones.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great sound and quality built headphones.

    Posted
    charliehustle77
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Member

    I've to say, these headphones are officially my go-to headphones and have amazed me so far. Unboxing and Build Quality: A very attractive box and packaging holds the headphones and the hard shell case which is also very nice. First impressions of the headphones are that the build quality is top notch. The outside of the ear cups feels like it has a rubberized coating on them. The rubberized ear cups that surround the ear are buttery soft and match the feel of the piece that sits on the top of your head. They're easily adjustable for head size and fold flat to lay on your neck when not in use. These feel comfortable sitting on my head, even for long periods. No ear pain or sweat although I didn't exactly try to sweat with them on, they're too nice. Sound Quality: Another positive for these headphones. To fully unlock the full potential on these headphones you need to download the Headphones Connect app. There you can fine tune all the sounds to your specificity. There's an equalizer that allows you to precisely adjust the sound the way you want it to sound including several presets. There's something on these called clear bass in which you can hear extremely deep bass without distortion. Noise cancelling: The noise cancelling on these works great allowing you to select the environment you're in at the moment in order to cancel out more or less noise. There are several different features that I don't really understand or haven't figured out yet in the noise cancelling department. They're all a little different and can be accessed by pressing one of the two tactile buttons on the headphones, the other button is the power button. Controls: Another awesome feature on these headphones are the way they're controlled. You swipe up or down on the outside of the right ear piece for volume control and left and right to skip tracks forward or back. There's also a way to control siri and other voice activated services. One last super cool feature is that you can place your whole hand on the side of the right ear and it will basically turn down the volume on whatever your listening to and allow you to hear outside activities. So when your significant other is talking to you while you're wearing these, you don't have to remove the headphones you just place your hand on the side. While reading about all of this seems kind of gimmicky, it's actually not at all and works much better than other more expensive headphones that I've tried. You're not feeling around for buttons or having to learn where things are, you just swipe. Bluetooth connectivity is also super quick unlike some speakers and headsets that you have to play around with to get it to work. You've gotta try these out. They're the best headphones I've tried out at this price point. Try out the app and the controls and I guarantee you'll fall in love just like I did.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    It Raises the Bar for Wireless Headphones

    Posted
    jailoliv
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Member
    • Top 500 ContributorTop 500 Contributor

    With seven Bluetooth headphones from different brands, my experience had been subpar due to limitations that affected the sound quality. Noise canceling only made the experience worse. Being an audiophile, I get dissatisfied quickly if the music I'm listening to sounds less than impeccable but once I tried the Sony 1000XM2 I was a convert. I will refrain myself from comparing this with the other two good and popular headphones that were released this year. If I did compare, the 1000XM2 would easily be the winner, especially in the noise-canceling department although I have not had a chance to review the other two in depth other than trying them at the store. Still, that was enough for me. This Sony sounds superb for a wireless headphone. Actually, quality over Bluetooth sounds just as good as wired does with a slight difference: it is a bit louder when wired but not that significant. The air pressure sensor is a killer feature in my opinion. It adapts to all environments and gives you an amazing experience when flying aboard an airplane. It is incredibly comfortable and you can have it for hours on your ears without having a headache like other headphones. At least that was my experience. The noise canceling capability is probably the strongest available in the market and it picks up almost no wind noise. Touch control is another feature that is easy to fall in love with. Your hands on the ear cup will lower the volume of your music and use the microphone for conversation with people without removing the headset. Slide you fingers up or down and the volume will increase or decrease. Slide them forward or backward and the next or previous song will play. No buttons that you can never remember where they are. A welcome and stellar ambient sound control gives you the ability to hear important sounds while you are listening on the move. You surely do not want to miss important announcements, especially at airports. It has a sound position control that gives you the option to choose the sound to come from whatever direction you want as if you had speakers that you could move around you. That is not important to me but it may be for many people out there. If I were to complain about something, I'd say that not being able to pair with multiple devices at the same time is a bit disappointing because Sony decided to use Bluetooth 4.1 instead of 4.2 or 5. The other two competing products can do that but I still prefer the 1000XM2. In addition, the headband is made of plastic while I'd prefer metal but as long as it lasts, I'm not worried about it because it makes it lighter. However, Sony did an outstanding job with everything else. Again, the most important thing to me is sound quality and this headphone does not disappoint. It even upscales your compressed music files but I must admit that I'm extremely impressed with all the other features too. They all work remarkably well, especially if you use the app. Battery charge easily lasts a day of heavy use or a few days if you use it sporadically. This Sony headset definitely raises the bar for the entire wireless headphone industry. Great job, Sony!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Geat sound, Useful tech, Incredible battery life

    Posted
    KusMoG
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Member

    The Good Sound: Instruments and vocals sound crisp and clear, but you also get a good bass response from it out of the box unlike the Bose QC35 II. The sound can be modified using the EQ from the Sony Headphones Connect app that's available for Android and iOS. Noise-cancelling: Great noise-cancelling that's able to mute out most sounds while on the NYC subway while playing music, while bringing the outside noise it can't block out to a more gentle tone. It also has a useful feature where it allows you to listen to your surroundings using the outside microphone on the ear cups when you cup the right ear cup with your hand. Battery life: Claims a 30 hour battery life. For some reason, when I played a FLAC album on repeat I was able to get 35 hours battery life before it died. The headphones can run as a wired headphone too that works even with the battery dead, albeit without noise cancellation. Unfortunately touch controls don't work in wired mode, so it's like your wearing an old fashioned set of headphones like a Sennheiser HD 280 pro (no inline controls, no nothing). Wired mode will work with the NextRadio app for those that use that. Bluetooth codec support: Supports the latest and greatest codecs such as aptX HD and LDAC for the phones that support it. LDAC support should see more support as phones upgrade to Oreo, provided the OEM allows it in their build of Oreo. NFC: Allows you to pair and connect a phone with the headphones by just tapping the phone on the left ear cup. No need to go through the menus for bluetooth and scan, or select device. Just tap and it will connect. Your phone does need to be unlocked though but that's it. The rest is just a simple tap. This helps cope with the headphones inability to be paired with more than one device at a time. The case: The case feels like quality as does the zipper on it. Feels satisfyingly durable and glides open and close with easy. The inside of the case has dividers so the cups don't end up scuffing each other. The OK Comfort: The headphones don't clamp on you too tight so you won't get ear or crown fatigue from it. However, the space instead the cup isn't as spacious as the Bose QC35 II so it will get warm after a while. The bigger problem I had was with the amount of cushioning on the padding. The ear pads are ok, but again, not as plush as the OC35 II but it's the top band's padding that I've a problem with. It's too thin and sometimes makes the top of my head feel uncomfortable. The earpads are replaceable. Touch controls: The touch control are intuitive and make it a lot easier to work with than the physical touch controls on most headphones, however because they're touch, it also leaves it susceptible for accidental touches when handling it (e.g.: accidentally forwarding to the next song headphones are off your head resting flat on your neck because your cheek accidentally grazed it). Again, touch controls don't work when in wired mode. Tap and holding the ear cup brings up your phone's assistant: Google Assistant or Siri. There isn't support for Samsung's Bixby since it basically mimics holding the home button on your phone. Wired passive mode: You can use the headphones without power as regular headphones. It just stinks that while you can still get noise cancelling in wired mode if you power the headphones on, the touch controls don't work unless they're connected by bluetooth. Sony Headphones Connect app: The app unlocks access to even more features of your headphones such as the EQ. It shows you which codec is being used, and also shows you the headphone's battery life. Unfortunately showing the battery life on the status bar is an iOS only feature and I don't get why. Jaybird's Android app allows the battery life indicator to be shown on your phone's status bar. Do better Sony. The app also allows you to manual set the ambient sound level to your liking and set the sound to virtual surround sound presets. The Bad micro-USB charging: The headphones still insist on using micro-USB to charge the headphones. With 2017 phones shifting to USB-C it makes it more annoying to future-proof. You'll have to keep a microUSB cable around for the life of the headphones instead of being able to use your phone's USB-C cable. The Unknown Durability: The plastic doesn't feel anywhere as durable as Bose's QC35 II. The seem well constructed to hold up solid for as long as I've had them, but will they stand the test of time? That remains to be seen. Its previous generation isn'toriously known for the headband cracking and I'm not sure it won't happen again. I've had it for over a week and I'ven't seen any sign of cracks. You can hear very slight creaks when you press on the headband's plastic If I were grading it personally for me I would give it a 4.5. But for this review I had to decide between a 4 and a 5 so I went with 4. It would have got a 5 if the padding was as generous and the ear cup as spacious as the QC35 II. But I would DEFINITELY recommend it for users looking to be noise cancelling headphones in this price range. It's in direct competition between the Beats Studio3 and the Bose QC35 II. If you ask me, it's a toss-up between the QC35 II and the WH-1000XM2 depending on what your preference is. The QC35 II are far and away the most comfortable as well as the most durable, but its bass is lacking. The WH-1000XM2 has that bass that will satisfy listeners of the hip hop genre (use the EQ for more emphatic bass and make those earpads bump).

    I would recommend this to a friend