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Customer Ratings & Reviews

Sony - 1000XM2 Premium Wireless Noise Cancelling Headphones - Black-Angle_Standard

Customer rating

Rating 4.7 out of 5 stars with 1338 reviews

94%
would recommend to a friend

Expert rating

Rating 4.6 out of 5 stars with 13 reviews

Pros

Cons

Customer ratings & reviews

Page 1, showing1-13 of 13 Reviews mentioning:
headband
  • Rating: 1 out of 5 stars

    Headband Cracked

    Posted
    Crack
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    My headband cracked after normal gentle use. Will get bose next time. Btw, Sony support wouldn't replace the plastic band that cracks. Even though many others are experiencing the same quality control issue. I'm done with Sony audio for good. BUYER BEWARE.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi Crack,

      We are sorry to hear what happened. In this case, Please allow us to help you and make this a better experience. Kindly send us an email at socialsupport@am.sony.com including my name, model number and this feedback post in the email. Hope to hear from you.

      Regards,
      -David sony_US

  • Rating: 1 out of 5 stars

    Do not buy

    Posted
    jerradpatch

    Do not buy this headset. This headset's soft plastic headband will break through normal usage within a year. In addition, Sony takes no responsibility for physical defects even though its due to the low quality of their product. I was honestly shocked by the low quality of this product and Sony's response, and I will not buy another Sony product.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi jerradpatch,

      We are sorry to hear what happened. In this case, Please allow us to help you and make this a better experience. Please send us an email at socialsupport@am.sony.com including your product information and contact details and let us see how we can improve your experience.

      Regards,
      -David sony_US

  • Rating: 1 out of 5 stars

    Just okay

    Posted
    Mina
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Not as noise canceling as they should be. I can rub my shoes on the floor and still hear the scratching with the noise cancelling on while watching tv or listening to music with them. They are also too big at the smallest setting for the headband and slide around on my head. For the price they should be perfect.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Headphones

    Posted
    musicfan49
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I bought these to replace a set of Beats that barely lasted a year. The Beats cracked and broke because of the cheap plastic headband. These Sony ones seam more significant in that area so hopefully they hold up longer. The sound is good. They fit tight and get hot after a while, but that is the same as the Beats, so that is ok.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    They sound good but they WILL BREAK

    Posted
    Aaronrocksg
    • My Best Buy® Elite Member

    First of all, the headphones sound good and the noise cancelling works well. The issue is that Sony didn't fix the headband crack issue that they claimed to have fixed. I've had the headphones for a few months now and the headband has cracked at the hinge. Just like it did on the 1000X's. The crack is beginning but tends to make the headphones completely fall apart. I called Sony about getting them fixed, and was told that the warranty does not cover "physical damage". There are no signs of physical damage anywhere on the headphones. I've been extremely careful with them. They're kept in the hardshell case whenever I'm not wearing them. Sony's refusal to admit a common manufacturing issue and instead blame it on the buyer is ridiculous. I won't be buying any more Sony products after the experience I had with their customer . If you decide to purchase these headphones, be aware that your $350 will get you headphones that break after 6 months, with the same issue that has broken many other pairs, and that Sony won't replace them. Skip these headphones and instead get headphones from Bose, as they will actually stand behind their customers and their warranty.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Headband still cracking

    Posted
    Sherry

    I love everything else about this headset, but I purchased it on 9/19/17 and the band is cracked *exactly* in the same spot the previous model was cracking. Sony PR reached out on Amazon when this product debuted in early September of 2017 and assured potential buyers (like me) that the materials had be changed to eliminate the issue. I can tell you that the problem is not gone, and it's only a matter of time before your band will crack too. I gingerly took care of these, knowing in advance that the headband would crack, and sure enough, it did, by May of 2018. Sony has not addressed the issue, and there are horror stories on Reddit and in Amazon reviews around Sony's support. Please be aware, these sound great, but are cheaply made for $350.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Sound was great but headband broke in under a year

    Posted
    Rose

    I was torn about the number of stars to give for these headphones. I received them back in December and have thoroughly loved them. I used them multiple times a day--when I was on the train, walking to and from work, traveling for work, cleaning, etc. The sound was fantastic and everything was great. Until today. Today, as I took off my headphones, as I usually do to read a bit while on the train, the headband cracked. After doing some research (which admittedly should've been done before I bought them), I found out that this is a persistent problem for these headphones and similar headphones from Sony. If you do buy these headphones, I highly recommend that you buy an insurance plan that covers cosmetic damage or accidents.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi Rose, We are sorry to hear what happened. In this case, Please allow us to help you and make this a better experience. Kindly send us an email at socialsupport@am.sony.com including my name and this feedback post in the email. Hope to hear from you. Regards, -David sony_US

  • Rating: 5 out of 5 stars

    awesome

    Posted
    Brad
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    So I've had assorted 'ear listening devices', cheap earbuds, good earbuds, cheap noise canceling headphones, good studio monitor headphone, etc. I spent the money and purchased these 100% due to a recent office move/change. IE moved into same room as boss and 4 other co workers. It took all of 2 days of listening to the boss read his emails outloud, talk to himself, and other BS that was distracting me from getting my own work done. This Sony set was 100% worth the price of admission... I was a bit worried based on other reviews that I would still hear the chit chat but I put them on with music softly playing and I dont hear anyone in the room talking, phone calls, keyboards clicking. . nothing!!!! The first couple days I noticed a little bit of pressure on the top of my head from the headband, but that isn't as noticeable now. I can wear them pretty much all day and they aren't too warm, and they remain comfortable. I'm less stress/exhasted from having to try and tune out the 'noise'. I wore them at home mowing the grass one night and they they cut down the mower noise by probably about 80%, but they were too warm, so I'll keep using earbuds for now for that chore. I love the'touch' control features too... If you need to tune out an annoying boss or co workers, you want these!!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    A Terrific Headphone

    Posted
    surfahdud
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The Sony headphone was on sale for $300 (normally $350). It has audiophile sound and very good noise cancellation. Compared to the Bose QC35 II, the Sony has better fidelity and a smidgen less noise cancellation than the Bose. The battery lasts quite a while, a claimed 30 hours and it seems to be pretty accurate, better than most other headphones which only lasts 10-20 hours. The BlueTooth is pretty finicky. You have to turn on the headphones last otherwise it may have some difiiculty connecting. Turning it on last solved that problem. The earpads are used as controllers themselves. Swiping in different directions will skip songs, change tracks and adjust volume. Note that if you use the wired connection, these features are lost. The headset is extremely comfortable for long term wear. The only concern is that there are reports where the headband cracks which renders the set useless, Sony claims that it was due to a defective batch so that remains to be seen. The other nitpick is that the hard shelled case is pretty tight and small, with no room for accessories.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Not bad but not great

    Posted
    dunhill
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Okay so today I'm writing two reviews. I purchased these Sony headphones to replace my Beats Studio2 Wireless that I have had for almost four years. The headband cracked and even though I fixed it recently I still wanted to upgrade because I needed another set of headphones. So right away you see that everyone is rating these headphones 5 stars, I can understand that everyone perceives excellent as something different. For me music has been my life since I was 14. I produce music and DJ as well. The Sony's have great noise cancellation. But the audio while clear and crisp with decent bass I found that the bass was almost a fake representation of what the song actually sounded like because it was more of a rumble instead of a punch. The pair I bought also had a creaking noise on the right side of the headband every time I picked them up and put them on. This could just of been my pair but being the previous generation of this model had headband cracking problems that kind of worried me. Also Sony's customer support is not that great from my past experience. So with those two things I can honestly say they weren't for me. All of the smart features on it and great battery life might be enough for most but I just felt like they were just a gimmick. I hope to help anyone considering these headphones know what to listen for and look for when trying them out.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Sony makes a comeback!

    Posted
    Yashiikor
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Member
    • Top 500 ContributorTop 500 Contributor

    Leave it to Sony to make a comeback in personal audio. The WH-1000Xm2 are incredible headphones. Sound wise they are ON PAR with other highly rated cans, audio technica, Bose, etc. The bass is just right, I can hear the quality of Prince's guitar. Overall great sound quality. They connect using bluetooth seamlessly and feature ANC (Active Noise Canceling), which seals out ambient noise. I tried this in a fairly noisy environment. The headphone adapt to your listening conditions. These are truly "smart" headphones with various of the features to customize sound. Battery life is astounding, 30 hours! The only drawback that I have read about is that the Sony headband is prone to cracking. While this does not affect listening, it is a concern for upscale headphones. In the box you get the headphones, carry case, airplane adapter plug, and audio wire cable for us old school folks. Now I cannot decide between these and the Bose!!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Geat sound, Useful tech, Incredible battery life

    Posted
    KusMoG
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Member

    The Good Sound: Instruments and vocals sound crisp and clear, but you also get a good bass response from it out of the box unlike the Bose QC35 II. The sound can be modified using the EQ from the Sony Headphones Connect app that's available for Android and iOS. Noise-cancelling: Great noise-cancelling that's able to mute out most sounds while on the NYC subway while playing music, while bringing the outside noise it can't block out to a more gentle tone. It also has a useful feature where it allows you to listen to your surroundings using the outside microphone on the ear cups when you cup the right ear cup with your hand. Battery life: Claims a 30 hour battery life. For some reason, when I played a FLAC album on repeat I was able to get 35 hours battery life before it died. The headphones can run as a wired headphone too that works even with the battery dead, albeit without noise cancellation. Unfortunately touch controls don't work in wired mode, so it's like your wearing an old fashioned set of headphones like a Sennheiser HD 280 pro (no inline controls, no nothing). Wired mode will work with the NextRadio app for those that use that. Bluetooth codec support: Supports the latest and greatest codecs such as aptX HD and LDAC for the phones that support it. LDAC support should see more support as phones upgrade to Oreo, provided the OEM allows it in their build of Oreo. NFC: Allows you to pair and connect a phone with the headphones by just tapping the phone on the left ear cup. No need to go through the menus for bluetooth and scan, or select device. Just tap and it will connect. Your phone does need to be unlocked though but that's it. The rest is just a simple tap. This helps cope with the headphones inability to be paired with more than one device at a time. The case: The case feels like quality as does the zipper on it. Feels satisfyingly durable and glides open and close with easy. The inside of the case has dividers so the cups don't end up scuffing each other. The OK Comfort: The headphones don't clamp on you too tight so you won't get ear or crown fatigue from it. However, the space instead the cup isn't as spacious as the Bose QC35 II so it will get warm after a while. The bigger problem I had was with the amount of cushioning on the padding. The ear pads are ok, but again, not as plush as the OC35 II but it's the top band's padding that I've a problem with. It's too thin and sometimes makes the top of my head feel uncomfortable. The earpads are replaceable. Touch controls: The touch control are intuitive and make it a lot easier to work with than the physical touch controls on most headphones, however because they're touch, it also leaves it susceptible for accidental touches when handling it (e.g.: accidentally forwarding to the next song headphones are off your head resting flat on your neck because your cheek accidentally grazed it). Again, touch controls don't work when in wired mode. Tap and holding the ear cup brings up your phone's assistant: Google Assistant or Siri. There isn't support for Samsung's Bixby since it basically mimics holding the home button on your phone. Wired passive mode: You can use the headphones without power as regular headphones. It just stinks that while you can still get noise cancelling in wired mode if you power the headphones on, the touch controls don't work unless they're connected by bluetooth. Sony Headphones Connect app: The app unlocks access to even more features of your headphones such as the EQ. It shows you which codec is being used, and also shows you the headphone's battery life. Unfortunately showing the battery life on the status bar is an iOS only feature and I don't get why. Jaybird's Android app allows the battery life indicator to be shown on your phone's status bar. Do better Sony. The app also allows you to manual set the ambient sound level to your liking and set the sound to virtual surround sound presets. The Bad micro-USB charging: The headphones still insist on using micro-USB to charge the headphones. With 2017 phones shifting to USB-C it makes it more annoying to future-proof. You'll have to keep a microUSB cable around for the life of the headphones instead of being able to use your phone's USB-C cable. The Unknown Durability: The plastic doesn't feel anywhere as durable as Bose's QC35 II. The seem well constructed to hold up solid for as long as I've had them, but will they stand the test of time? That remains to be seen. Its previous generation isn'toriously known for the headband cracking and I'm not sure it won't happen again. I've had it for over a week and I'ven't seen any sign of cracks. You can hear very slight creaks when you press on the headband's plastic If I were grading it personally for me I would give it a 4.5. But for this review I had to decide between a 4 and a 5 so I went with 4. It would have got a 5 if the padding was as generous and the ear cup as spacious as the QC35 II. But I would DEFINITELY recommend it for users looking to be noise cancelling headphones in this price range. It's in direct competition between the Beats Studio3 and the Bose QC35 II. If you ask me, it's a toss-up between the QC35 II and the WH-1000XM2 depending on what your preference is. The QC35 II are far and away the most comfortable as well as the most durable, but its bass is lacking. The WH-1000XM2 has that bass that will satisfy listeners of the hip hop genre (use the EQ for more emphatic bass and make those earpads bump).

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Wanting the app for Macbook Pro, please!

    Posted
    Erick
    • My Best Buy® Member

    EQ: The audio of this headphone is good especially after using the equalizer in the app. The EQ of the app can adjust the frequency of the sound without making weird noises like a lot of other EQ you download on your computer. I wish they have the app for macbook pro as well. I use my computer to play music more than my phone at work. Touchpad: I love the touchpad, sometimes I do get wrong responses though. I think it is hard to swipe the right way when I am not setting up right. Comfort: The headphone is really comfortable to wear. I don't own a qc 35, so I don't know how it is in comparison. I wear this set all day at work. It has a really soft earpad (I doubt that the earpad on qc35 can be softer). I wish the headband isn't so tight agast my face. Bluetooth: I wish the Bluetooth connection is better, it isn't stable within the 30 feet. Cracking: I don't know how 1000xm2 compare to 1000x. I don't own 1000x and never tried that one on. I did see a video of someone's 1000xm2 headband cracking though. Yes, it says it is 1000xm2. Sound quality: To be honest it sounds pretty good. However, my wife has a pair of $50-$60 AKG headphone. It is like $300 cheaper than 1000xm2 but sounds maybe better than 1000xm2. The thing is though 1000xm2 is wireless, has a cool touchpad that I love, it is a voice canceling headphone, and it comes with an amazing app. If you just need a good sounding headphone, I recommend AKG. Voice Canceling: It is pretty good. But I can hear my Dyson vacuum when I am vacuuming. I can hear my babies crying. I can even hear my wife talking to me unless I turn the music louder, I wish I don't have to do that. I also can't hear my wife if I turn the sound louder on $20 earbuds. You see what I mean? The look: It doesn't look the best on a person with a bigger head like me. The headband stretches wide and looks kind of ugly. Overall: With the app (EQ specifically), this pair of headphone has a killer amazing sound quality. I wish I get the app on the computer so I can have the same quality. It has an amazing bass, just saying. I really like the headphone, however, I won't recommend this to a friend, at least not till times prove that the headband cracking issue is fully fixed. Sony claims that they improved the design and material, however, only time can tell. Hopefully, the time will change my mind.

    No, I would not recommend this to a friend