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Sony - 1000XM2 Premium Wireless Noise Cancelling Headphones - Black-Angle_Standard

Customer rating

Rating 4.7 out of 5 stars with 1338 reviews

94%
would recommend to a friend

Expert rating

Rating 4.6 out of 5 stars with 13 reviews

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 45 Reviews
  • Rating: 3 out of 5 stars

    Great sound quality, average noise cancellation

    Posted
    Mike

    I purchased these specifically for long travel, having read all the positive reviews, and they happen to be on sale for $50 off. For my trial, I wore these for 4 flights that literally took me to the other side of the world and back (over 30 hours on an airplane). First, the sound quality is excellent, and music comes across beautifully. The app allows you to adjust equalizer settings which is also a nice plus. As for fit, they were very comfortable around my ears but overall felt heavy, with a pressure point on my head where the band went across. Initially this wasn't a problem but after several hours it became marginally uncomfortable. Because they are around-ear, they are bulky and made it difficult/ annoying to wear them around your neck for more than a few minutes. So I frequently opted to just take them off instead of wearing them around my neck and constantly have my chin brush them every time I turned my head. The touch sensor on the right ear is a nice feature, using the swiping functions to adjust music tracks and volume. But using the palm of your hand to mute everything was a little gimmicky. It takes 1-2 seconds for the command to process, and I found it easier and less annoying to the person I was speaking with to just pull it away from my ear for the conversation. But overall I was not overly impressed with the noise cancellation. If I had the volume turned up to medium or loud they worked well, but for music at lower volumes you could still hear some level of ambient noise. If I had to guess I would say they filtered out 80%, but for the price I was expecting better. Overall a really nice set of headphones, but for me I didn't see the significant value and ended up returning them for the Sony WH-CH700N, which were on sale for 50% off. They were slightly lighter, had a more comfortable fit and about the same noise cancellation performance... so for me the price difference was not worth it.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great sound / Battery dead after 13 months

    Posted
    Derf
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The headphones are great. Best sound and noise cancelling ever. Can get totally lost in the music. The touch sensitive controls are great and allow volume, song selection, and pause functions with a finger swipe on the right headphone. Have had these for 14 months and loved the first 13 of them. At 13 months the battery charge wouldn't last more than a day. They now are completely dead. Should have purchased the extended warranty as there are no decent replacement batteries available and unless you are technically able to do it the battery is service center replacement only. I was able to remove the battery only to find no good replacement. Totally bummed with Sony at this point as they obviously won't cover under warranty but don't have a battery available for replacement. Have to send the headphones to New York for a repair. Thanks Sony! Love it when a company lets you know you're too incompetent to change your own battery! Would have been well worth it to purchase the longest warranty and have it replaced when the battery dies. I'm currently debating whether to replace the headphones or buy a new set with an extended warranty.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Give me a headace, so my wife makes out

    Posted
    Birby
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Member

    These are my first noise cancelling headphones. I was looking for something to help me concentrate at work and block out the noise as well as something for watching TV on my laptop at home. Unfortunately, every time I wear them I get a headache after about a half hour, so they are useless to me. My wife on the other hand doesn't have an issue, so they are now hers. These headphones were very simple to pair with my phone or laptop. My wife has trouble with her laptop where she needs pair it every time she tries to use it. The audio controls are great. My wife has a different pair and she always has to take the headphones off to turn up the volume because the buttons are not intuitive. With these Sony headphones you just swipe up or down for the volume and forward and back for track selection. I also like the feature of putting your hand on the right ear to enable the microphones on the sides so you can hear if someone is talking to you. That is a great feature. The noise cancelling is really nice. If the dishwasher or the washing machine is on you can't hear it. It doesn't block out conversations as effectively in my experience though. The padding on the top is not quite as comfortable as my wife's headphones and she finds the Sony feels a little bit sharp. These are really good headphones and I would like to give them a higher rating, but since they give me a headache I can't use them for the reasons I intended to (or at all really) I can't give it a higher rating.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Not bad but not great

    Posted
    dunhill
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Okay so today I’m writing two reviews. I purchased these Sony headphones to replace my Beats Studio2 Wireless that I have had for almost four years. The headband cracked and even though I fixed it recently I still wanted to upgrade because I needed another set of headphones. So right away you see that everyone is rating these headphones 5 stars, I can understand that everyone perceives excellent as something different. For me music has been my life since I was 14. I produce music and DJ as well. The Sony’s have great noise cancellation. But the audio while clear and crisp with decent bass I found that the bass was almost a fake representation of what the song actually sounded like because it was more of a rumble instead of a punch. The pair I bought also had a creaking noise on the right side of the headband every time I picked them up and put them on. This could just of been my pair but being the previous generation of this model had headband cracking problems that kind of worried me. Also Sony’s customer support is not that great from my past experience. So with those two things I can honestly say they weren’t for me. All of the smart features on it and great battery life might be enough for most but I just felt like they were just a gimmick. I hope to help anyone considering these headphones know what to listen for and look for when trying them out.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Excellent NC but have a concern

    Posted
    Gerola

    I have been a Sony loyalist for many years and have stuck with them through the Bose rush, the Beats era and have always preached SONY, SONY, SONY to all who listen. I was so excited to grab these and get to using them. I bought them and use them daily. After using the app and adjusting the bass and treble to my liking in the app and turning up the volume, I began to get a popping sound out of the headphones. I couldn't turn up the volume because once I got to near max, the popping sound would return. Fearing that I had a defective product, I returned it to the store within the 15 day grace period after purchase. I exchanged it for another set and again, I began to hear the same popping sound with the second pair. I was so upset and felt let down by SONY due to the premium price I paid for these headphones. Being a SONY loyalist, I did keep them but am now questioning my loyalty due to the many competitors that are out there. I do like the new features such as the touch controls and what not but DO NOT LIKE THE POPPING SOUND that I get once the volume is turned up.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi Gerola, thank you very much for taking the time to share your concerns with us. Sony takes the voice of our customers very seriously and hearing all feedback - good and bad is important to us. We appreciate your feedback. Regards, ^Ron sony_US

  • Rating: 3 out of 5 stars

    Sound was great but headband broke in under a year

    Posted
    Rose

    I was torn about the number of stars to give for these headphones. I received them back in December and have thoroughly loved them. I used them multiple times a day--when I was on the train, walking to and from work, traveling for work, cleaning, etc. The sound was fantastic and everything was great. Until today. Today, as I took off my headphones, as I usually do to read a bit while on the train, the headband cracked. After doing some research (which admittedly should've been done before I bought them), I found out that this is a persistent problem for these headphones and similar headphones from Sony. If you do buy these headphones, I highly recommend that you buy an insurance plan that covers cosmetic damage or accidents.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi Rose, We are sorry to hear what happened. In this case, Please allow us to help you and make this a better experience. Kindly send us an email at socialsupport@am.sony.com including my name and this feedback post in the email. Hope to hear from you. Regards, -David sony_US

  • Rating: 3 out of 5 stars

    uncomfortable, poor mic, but great NC and sound

    Posted
    patrick
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I really wanted to like these. The audio quality was amazing and the noise cancelling blew my mind. Unfortunately they are a bit too heavy. As a result, it seems the clamp pressure is high. Become uncomfortable after an hour and I don't have a "fat head". Also tried calling my wife on these through bluetooth. She said audio was terrible. I ended up returning and getting bose QC35. Much more comfortable, amazing what a difference 0.1 lb can make. I will say the audio quality of the bose sounds muffled compared to the sonys. And the bose NC isn't as good. The mic for calls is excellent, my wife couldn't tell I was driving. But there is almost no sidetone while talking on the bose, which makes it disconcerting to talk. But, overall, the bose is much better for what I need - which is hours of comfortable NC and decent, but not great audio.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good sound, nice sound canceling, way too expensiv

    Posted
    2WFALLS
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I struggled to pair the headphones via Bluetooth initially. After downloading an app, things were fine. Battery life is pretty good. I do like the sound quality. Noise canceling is effective and nice, but not perfect. I remain surprised how loud the world is after removing these headphones. Not the most comfortable, but not terrible either. I just do NOT like the touch control on the side of the headset. I’m accidentally changing stuff when I grab them. They beep when you do it just as a reminder you did something. No way to avoid the big price tag.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great sound

    Posted
    HotsauceFox
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The sound is great and the isolation is some of the best I have heard along with the noise canceling. However, they do not get loud enough for my taste and the biggest pain about them for how much you spend on them is that they do no hook up to a SONY PS4. The charge is great on these things though and they are super comfortable. If you watch a lot of YouTube then you will have to watch YouTube directly from the website and not the app or else you will experience latency issues caused by the app itself. Not these headphones.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good but not Best

    Posted
    Krish
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Being used both Bose QC 35 & WH 1000x headphones, i'd prefer Bose bc Sony were good and everything but the problem i had with Sony are 1. Very comfortable to wear, after 30 mins my ear was painful. 2. It cant connect to the more than 1 device, where as Bose can connect to 2 devices which is very helpful as i use my Macbook & Iphone.(No one tells you this) 3. Sony's are very very heavy, which will be very annoying after having them on for more time. 4. Sony doesnt tell you which devices it is connected to, where as Bose does. 5. Sony come on a bulky side when you have them on you can see the difference.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Headphone Volume Issue.

    Posted
    Musiclover4real
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Dont buy these if you like your music really loud. I was mad; because even after I purchased two different volume booster apps- it was only acceptable. Equalizer supplied by sony was ineffective. Noisecanceling works great; but what good is that if you can't really crank your tunes if you want? Even without Noisecanceling engaged volume still is not excellent. Music is clear; but they tried to do too much electronically. When I took the volume to its maximum limits I was shocked at how low it was for the price. Instead of a rock concert ,I got a harp recital....

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Excellent sound, but can't wear them for long

    Posted
    filmwrk
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I will admit I returned these headphones. I needed noise canceling for my office, but after a few hours the tension of the metal bad was too much pressure on my head and gave me a headache. I ended up getting the Bose and love them, I really liked the sound quality, and some of the features of the Sony, but in the end a headache each day was just not worth it. I do have a big head, so this may not be an issue for many others.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    No fluid music

    Posted
    Techmom
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I bought these because they were on sale and since they had good reviews in comparison with the Bose QCIi, I decided to take the plunge. They had great noise canceling, I could hear much with the TV on loud. But I had to return them because when not playing a song, I could here a weird sound in the background and also while playing, it constantly kept breaking up even if the song was downloaded to my phone. And it also did it on my IPad. I bought the Bose and the difference is notable.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Noise Canceling Hurts My Ears - Like Bose Better

    Posted
    glacon
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I picked these up at Best Buy. The Active Noise Cancelling hurt my ears (like intense pressure on the inner ear) and also gave me headaches. I also tried the Bose QC35 II. Personally I found the Bose more comfortable (though the ANC still hurt my ears) and was surprised I liked the sound quality better with the Bose. I stuck with the Bose and just turn the ANC off. You have more options with the Sony, like EQ settings, but I found the build quality, comfort, and sound quality to be superior with the Bose.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi glacon, Thank you very much for taking the time in writing us your honest review regarding the device. We do appreciate providing us with your feedback for the betterment of our product. We will pass this to the proper department. ~Ralph sony_US

  • Rating: 3 out of 5 stars

    5 minutes

    Posted
    lilabnersgal
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I really want to give this headset a better review. It has some really nice features and when noise cancelling is working, it is GREAT! And that's where the problem is -- if used just for noise cancelling, it turns itself off after 5 minutes, EVERY 5 minutes. Searching online, the "solution" is to always have it connected to bluetooth OR have a headphone plug plugged into it. LAME! While the ability to access ambient noise without taking off the headset will be missed, it was exchanged for a Bose.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Too touchy

    Posted
    Alm83
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I loved the idea of these and was so sad that they didn’t work out. The idea of swiping to switch tracks or to change volume was a great though however in reality every time I barely touched the headset it would switch songs. Volume swiping was extremely difficult to do without switching tracks. Sound quality was great. Wish they would have added a volume button and left the swiping to one function.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good sounding and ANC, but poor build quality

    Posted
    Kyle

    These headphones sound great, the ANC is excellent, and they are comfortable, but after a couple of months of use the earcups/headband make loud creaking sounds at the slightest movement. It is really annoying and makes the headphones almost useless; sound quality doesn't matter much if you can't hear the music. Very dissappointed.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Very good noise cancelling headphones

    Posted
    Matt28788
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I thought these headphones were very good at what they advertised, the noise cancelling, but the comfort isn't the greatest. I couldn't wear these longer than a hour or two without my ears hurting. I have pretty large ears but the headphones don't offer that much ear room inside the cuff so they aren't made for long use.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good sound, average noise cancelling

    Posted
    rafibomb
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The news Beats Studio 3 sound is very good. The noise cancelling is good, but not great. The noise cancelling produces an audible high pitched hiss sound, which I found very distracting when audio was paused or on low volume. The W1 pairing with Mac's was a great feature. In the end, I exchanged these for the Sony WH-1000XM2's.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Not great, Not bad

    Posted
    Addy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    So far the experience has been average. It's not the best in the market and neither the worst. I was expecting much better all-round sound. I took this for 199$ Thanks giving deal. It wasn't available in any store for a demo, so just had to take it. The XM3 is much better I feel.

    No, I would not recommend this to a friend