Customer Ratings & Reviews

Thought it would have USB c but it doesn't... Sound could be better

After a few weeks it wont power on. It doesnt want to charge either. Ive tried different chargers

These headphones have excellent clarity but I wish they were louder and more durable

It’s good sounds good nice headphones go ahead found them cheaper online

This is a good product but could be improved for the better

Product is good but ear is paining when I use long

Bye..................it!!!!!!!!!!!!!!!!!!!!!!!!!!!!

These are my first noise cancelling headphones. I was looking for something to help me concentrate at work and block out the noise as well as something for watching TV on my laptop at home. Unfortunately, every time I wear them I get a headache after about a half hour, so they are useless to me. My wife on the other hand doesn't have an issue, so they are now hers. These headphones were very simple to pair with my phone or laptop. My wife has trouble with her laptop where she needs pair it every time she tries to use it. The audio controls are great. My wife has a different pair and she always has to take the headphones off to turn up the volume because the buttons are not intuitive. With these Sony headphones you just swipe up or down for the volume and forward and back for track selection. I also like the feature of putting your hand on the right ear to enable the microphones on the sides so you can hear if someone is talking to you. That is a great feature. The noise cancelling is really nice. If the dishwasher or the washing machine is on you can't hear it. It doesn't block out conversations as effectively in my experience though. The padding on the top is not quite as comfortable as my wife's headphones and she finds the Sony feels a little bit sharp. These are really good headphones and I would like to give them a higher rating, but since they give me a headache I can't use them for the reasons I intended to (or at all really) I can't give it a higher rating.

I purchased these specifically for long travel, having read all the positive reviews, and they happen to be on sale for $50 off. For my trial, I wore these for 4 flights that literally took me to the other side of the world and back (over 30 hours on an airplane). First, the sound quality is excellent, and music comes across beautifully. The app allows you to adjust equalizer settings which is also a nice plus. As for fit, they were very comfortable around my ears but overall felt heavy, with a pressure point on my head where the band went across. Initially this wasn't a problem but after several hours it became marginally uncomfortable. Because they are around-ear, they are bulky and made it difficult/ annoying to wear them around your neck for more than a few minutes. So I frequently opted to just take them off instead of wearing them around my neck and constantly have my chin brush them every time I turned my head. The touch sensor on the right ear is a nice feature, using the swiping functions to adjust music tracks and volume. But using the palm of your hand to mute everything was a little gimmicky. It takes 1-2 seconds for the command to process, and I found it easier and less annoying to the person I was speaking with to just pull it away from my ear for the conversation. But overall I was not overly impressed with the noise cancellation. If I had the volume turned up to medium or loud they worked well, but for music at lower volumes you could still hear some level of ambient noise. If I had to guess I would say they filtered out 80%, but for the price I was expecting better. Overall a really nice set of headphones, but for me I didn't see the significant value and ended up returning them for the Sony WH-CH700N, which were on sale for 50% off. They were slightly lighter, had a more comfortable fit and about the same noise cancellation performance... so for me the price difference was not worth it.

I have been a Sony loyalist for many years and have stuck with them through the Bose rush, the Beats era and have always preached SONY, SONY, SONY to all who listen. I was so excited to grab these and get to using them. I bought them and use them daily. After using the app and adjusting the bass and treble to my liking in the app and turning up the volume, I began to get a popping sound out of the headphones. I couldn't turn up the volume because once I got to near max, the popping sound would return. Fearing that I had a defective product, I returned it to the store within the 15 day grace period after purchase. I exchanged it for another set and again, I began to hear the same popping sound with the second pair. I was so upset and felt let down by SONY due to the premium price I paid for these headphones. Being a SONY loyalist, I did keep them but am now questioning my loyalty due to the many competitors that are out there. I do like the new features such as the touch controls and what not but DO NOT LIKE THE POPPING SOUND that I get once the volume is turned up.

These headphones sound great, the ANC is excellent, and they are comfortable, but after a couple of months of use the earcups/headband make loud creaking sounds at the slightest movement. It is really annoying and makes the headphones almost useless; sound quality doesn't matter much if you can't hear the music. Very dissappointed.

great sounding headphones, I used them every day but after 4 years the battery is no longer holding a charge

The sound is awesome and the noise cancelling is unique; but I CANNOT PAIR the headphones with any of my two SONY BRAVIA TVs!!!!!!!!!!! Ridiculous... it is almost a scam from Sony. Pairs well with a Samsung phone but does not with an external Bluetooth extender,