Customer Ratings & Reviews
- Model:
- SDMU27M90
- SKU:
- 6512813
Rating by feature
- Display Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
- Features
Rating 4.4 out of 5 stars
Customers are saying
Customers are enthusiastic about the picture quality, HDR, refresh rate, and local dimming features of the 27” INZONE M9 monitor, with many praising the vibrant colors and smooth performance. However, some users expressed disappointment with the speakers and stand, citing issues with audio quality and stand adjustability. Concerns were also raised regarding the monitor's price point and the occasional presence of dead pixels. A few users reported screen issues such as random blackouts.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Speakers
incredibly good , But ……
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect monitor to play with your PS5, especially in Warzone, you can see your enemies clearly, the response time is incredible, you can play 4K at 120fps, the best gaming experience you can have with this monitor. Only one cons: audio is really bad You are going to need a headphone, I recommend the Stealth Pro by TurttleBeach
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GiovannieM,
Thanks for commenting. We are thrilled to hear your satisfaction with the amazing picture quality of your M9 4K INZONE Gaming Monitor, especially when gaming. We greatly appreciate your feedback with the sound of the built-in speakers. If there's something we can do to help or you may need an information/technical assistance, please feel free to email us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you very much for your purchase and for choosing Sony!
Best regards,
Romeo
Sony Social Support
- Cons mentioned:Price
It’s nice but overpriced
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s really nice but a bit over priced. I think I would have just stuck to my tv instead of making a gaming desk setup.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello tmasiello,
Thank you for giving your honest feedback and we're happy that you appreciate the quality of our INZONE M9 Monitor. Thanks for choosing Sony! - Marco
Sony Inzone M9
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful 4k Monitor with full array local dimming. Perfect for PS5/PS4 and Xbox series X/S one or one s.
I would recommend this to a friendBrand response from SonyListens
Posted .That's perfect, Manny! We're glad that you are enjoying your new Sony gaming monitor. Explore gaming worlds full of brilliant depth and detail. Our 27 in INZONE M9 gaming monitor with 4K HDR, Full Array Local Dimming, IPS and over 95% DCI-P3 coverage fills scenes with supreme contrast and color. You’ll react faster too with a 144 Hz refresh rate and IPS 1 ms GtG. Thank you so much for choosing Sony! -Craig
Inzone M9
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having it for just about 5 months now I can say it pairs perfectly with my PS5. I get 120FPS for MW3 with an excellent HDR picture. My 1 negative, From time to time upon startup I only get 1/2 Screen. It requires a power on and off to usually take care of this. No issues during gaming.
I would recommend this to a friendGreat monitor for gaming PS5 & PC
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This monitor really impressed me for the price! Great VRR, resolution, HDR and latency support for the games I've played on both my PS5 & PC.
I would recommend this to a friendSony has great quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing monitor great for my ps5 and i use it in my gaming area.
I would recommend this to a friendWorth it on Discount
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is alittle iffy but get a decent sound bar and youll be set. Picture quality is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrettL, We appreciate your feedback. Please make sure to move the joystick left or right to adjust the volume according to your preference. We also recommend updating the firmware of your gaming monitor to improve its performance: https://www.sony.com/electronics/support/televisions-projectors-monitors/sdm-u27m90/downloads. Despite your concern, it's good to know that you like the picture quality of your Sony INZONE M9. We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent
Impressed and very happy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently got this monitor to expand my gaming set up and pull everything into one space and off my main TV. I have always played a lot of PlayStation and still do on the PS5, but I have also recently purchased a gaming PC set up and splurged on Nvidia GeForce RTX 3070 Video Card w/G-Sync. This monitor holds up. I really didn't have a strong monitor set up when I bought it. HD only, so stepping up to 4K was great. The contrast on this model is everything I expected it to be and more. I have a Sony TV for my main viewing. the frame rate difference is noticeable between my TV set up and my HD monitor set up and lives up to the hype. There is a definite overall quality that feels better and looks better. I notice the screen less, and focus on the game play more, if that makes sense. Meaning, there are not as many picture and performance issues that are sometimes found on the best TV's (like ghosting, blocking, tearing, etc.). Setup was easy. I am using the stand at this time, which is very sleek and stable. I don't plan on mounting, but I have mounted a few TVs in my life and know there are washers and spacers that may be needed for some set ups. Can't miss out raving about the seamless PS5 connection. How it automatically adjusts the picture settings, sets the HDR mode depending on if I'm gaming or watching Netflix or Disney Plus on my PS5. I don't have to worry about manually changing VRR or any other settings - its set and forget. As I said, I notice the screen less. I would highly recommend this to PC gamers and console gamers alike. I've always loved my Sony TVs, but this is a necessary step up for anyone that is playing more than watching, although great when watching TV as well. Great contrast performance when I was watching the new SEE episodes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RonnieDee,
You made the right choice! We're thrilled that you are enjoying the design and picture quality of the gaming monitor. It's also great that you had an easy time setting it up. Explore gaming worlds full of brilliant depth and detail. Our 27" INZONE M9 gaming monitor with 4K HDR, Full Array Local Dimming, IPS and over 95% DCI-P3 coverage fills scenes with supreme contrast and color. You’ll react faster too with a 144 Hz refresh rate and IPS 1 ms GtG. Thanks for choosing Sony!
-Ralph
Perfect for PS5!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Title says it all, if you have a PS5 and want to see games as the devs intended them to look and play, this is it! Period! Monitor is phenomenal, image quality impeccable, colors as accurate as can be, just an all around amazing experience. Matches the PS5 asthetic perfectly. Top tier gaming experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MikeM, Sony's commitment to customer satisfaction is our top priority. We're very pleased to hear you like the excellent picture quality, accurate colors, and overall gaming experience with your Sony Inzone M9. And good to know it works seamlessly and it perfectly matches the aesthetic of your Sony PS5. Explore gaming worlds full of brilliant depth and detail. Our 27 in INZONE M9 gaming monitor with 4K HDR, Full Array Local Dimming, IPS and over 95% DCI-P3 coverage fills scenes with supreme contrast and color. You’ll react faster too with a 144 Hz refresh rate and IPS 1 ms GtG. Thanks for choosing Sony! -Sam
- Cons mentioned:Stand
Hot mess
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is a hot mess. Even after updating drivers CONS: - It will not do 144hz over display port and is capped at 120hz. I tried multiple cables all which worked on other monitors. - Changing from 60 to 120hz activates FALD and completely washes out colors. - Turning on HDR washes out colors even more - Occasional source scanning issues - Not a true 10 bit monitor. - Stand is a crime against humanity. Even when tilted forward as much as possible it still leans back slightly because the bottom of the monitor hits the stand. But you can tilt back almost as far as you want in case you are using it on the ground and looking down on it for some reason. - Sliding the monitor up or down on the stand actually move the monitor forward or backward because the stand is built like a ramp. _ Don't like the stand? Too bad because the cutout on the back of the monitor port will not fit most Vesa100 x1 00 mounts because of the way they flair slightly at the sides, so get out the grinder of you want to use one. - Colors are so oversaturated and blown out that everyone and everything looks orange and there is nor mode that clamps down on the color gamut to lock it at 100%. Plugging cables into the back of this thing is a total pain. I have to completely pick it up and turn it over to really get to the ports. - $900 and does not come with cables. Really?! - $900 for a 27 inch that should be 32 inches. The FALD is nice but the 96 zones are not worth the $400 premium over other monitors at this size PROS: - Build quality does feel pretty good overall. - FALD does seem to add to the experience but is not worth the premium. - Image is very crisp but it's 4K so that's to be expected
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Glenfennen, Thank you for choosing and purchasing Sony INZONE M9 gaming monitor.
We regret to hear that you are having issues with your unit. This is definitely not the customer experience we want you to have. Please ensure Please ensure that you were able to successfully updated your INZONE M9 to the latest firmware which is available by accessing the INZONE Hub: https://helpguide.sony.net/tv/u27m90/v1/en/contents/TP1000670514.html. This will improve the general performance of the unit and resolve any possible software-related issues. You can always adjust the picture quality of your monitor according to your preference by going to its settings: https://helpguide.sony.net/tv/u27m90/v1/en/contents/TP1000669961.html. You can also visit this link for some troubleshooting steps: https://www.sony.com/electronics/support/articles/00279504.
We need more details about the issues you are having and we want to make sure you’re taken care of and help check on your monitor.
May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Monitor Model Number:
Additional Information regarding your experience with the SDMU27M90:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
Perfect for PS5
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this monitor. It’s perfect for PS5. Great picture. Lots of ports. The speakers could be better. I wish it could update without needing a windows PC because I use a Mac
I would recommend this to a friend- Cons mentioned:Speakers
Okay
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has horrible viewing angles, blooming from zones, and the speakers are useless as others mentioned. Never wakes from sleep via USB-C without turning off then on again manually. That only seems to work with HDMI. Using as a temporary solution until I find something better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PMac18,
Thank you for telling us about your experience with your INZONE M9. We're glad that you like the design of the monitor. It's unfortunate that you are not having complete experience because of those issues. Your feedback regarding the blooming, viewing angles, and sound of the built-in speakers are extremely important to us and is very much appreciated. Make sure that all connections are secured. Sometimes cables are the easiest cause for concern and fix most issues like a delay to wake up from standby mode or black screen. Also, use cables suitable for the type of video signal:
- When connecting to a DisplayPort: Use a DisplayPort 1.4 cable.
- When connecting to an HDMI terminal: Use an HDMI 2.1 (Ultra High Speed) cable.
- When connecting to a USB Type-C™ (USB-C) terminal: Use a DisplayPort Alt Mode cable.
To reduce the blooming or halo effect, set the Local dimming to Low or Off. Note: The setting may cause the whole screen to look washed out.
Additional information about the gaming monitor can be found on this link:
https://www.sony.com/electronics/support/televisions-projectors-monitors/sdm-u27m90/articles/00279504
If you need further assistance regarding your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Sincerely,
Jess
beautiful monitor aside from glitches
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.really have been loving this monitor so far, but i have encountered some odd issues with it. while playing halo infinite one my series X, my screen will randomly go black and when it does come back the colors are super washed out and flat for some reason. it returns to normal after resetting it, however it is very concerning on a new panel. this has happened 3 times. another odd issue is my panel only showing the left half of the screen on my ps5 upon starting up Stray. again, it was fixed with a reset of the monitor, it just is concerning to experience this on a new panel. ill see if i can update it if this is fixed in a new patch
I would recommend this to a friendBrand response from SonyListens
Posted .Hello elise, We regret to hear you are having a display issue with your Sony INZONE M9. To isolate and hopefully resolve this issue, please make sure the unit is up-to-date by performing a software update: https://helpguide.sony.net/tv/u27m90/v1/en/contents/TP1000670514.html. The updates improve the general performance of the unit and resolve any possible bugs or software-related issues. Please check that the power cord (mains lead) and the connection cords with other devices and make sure they are connected securely. Despite your concern, we are happy that you still like your Sony monitor. Our INZONE M9 has four times the pixels of Full HD monitors and you will enjoy crystal-clear detailed images with 4K resolution. You will also see enhanced contrast with more detail in shadows and highlights from precisely controlled Full Array Local Dimming backlighting technology. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent
Best 4k HDR Experience Under A Thousand
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The key selling point and unique feature to the Sony Inzone M9 is its HDR capabilities, specifically its 96 zone FALD backlight. It offers a better HDR experience compared to edge lit panels. While the zone count is relatively low compared to premium HDR displays, Sony is offer more than what we've gotten before from other models under one thousand dollars. Unlike almost every other fake or semi-HDR product that came before it, this level of HDR is worth paying a premium for. There is no direct competitor. Motion performance is just as good as other 4k 144hz monitors of today and also offers a wide color gamut, including other options. As advertised, it's perfect for gaming on the PlayStation 5 with its auto-HDR tone mapping and auto genre picture mode. If you don't care about HDR, however, there are other cheaper options.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CrimsonAlpine,
You made the right choice with the Sony INZONE M9! We're thrilled that you are enjoying the picture quality of the gaming monitor. Explore gaming worlds full of brilliant depth and detail. Our 27" INZONE M9 gaming monitor with 4K HDR, Full Array Local Dimming, IPS and over 95% DCI-P3 coverage fills scenes with supreme contrast and color. You’ll react faster too with a 144 Hz refresh rate and IPS 1 ms GtG. Thanks for choosing Sony!
-Ralph
- Cons mentioned:Price
its okay but not worth the retail price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it's a decent monitor, but the auto search for an input signal drives me crazy. For something designed with the PS5 in mind, you would think it would recognize another Sony product instantly instead of waiting almost a minute to find a connected device. The screen is kind of dull in color. My sony bravia from 2018 has better visual quality in my opinion. I think paying $500-$600 would be justified but not to full retail.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Avas29,
We regret to hear that you are not completely satisfied with the INZONE M9. Your feedback is extremely important to us and is very much appreciated. For optimum performance, make sure that the software version of the monitor is up-to-date. Please refer to these links for more information:
https://www.sony.com/electronics/support/monitors-inzone-m9-series/sdm-u27m90/software/00284042
https://helpguide.sony.net/tv/u27m90/v1/en/contents/TP1000670514.html
Make sure that all connections are secured. It is also recommended to use a High Speed HDMI cable. Sometimes cables are the easiest cause for concern and fix most issues. If you have multiple devices connected to the monitor, you can disable the auto input search to manually select a specific input. For more information, please refer to this link:
https://helpguide.sony.net/tv/u27m90/v1/en/contents/TP1000668884.html
You may also find these links helpful:
https://www.sony.com/electronics/support/televisions-projectors-monitors/sdm-u27m90/articles/00283117
https://www.sony.com/electronics/support/televisions-projectors-monitors/sdm-u27m90/articles/00279504
Additionally, you can adjust the picture settings of the monitor to tailor-fit the picture quality to your needs. For more information, please refer to this link:
https://helpguide.sony.net/tv/u27m90/v1/en/contents/TP1000669961.html
If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US
Sincerely,
-Ralph
Sony M9
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it for my PS5 and Mac set up. Picture looks great! PS5 games look fantastic and I am happy with this purchase. One thing to note is that you need a windows computer to update the firmware of this screen so one thing to keep in mind for Mac users.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndresG,
Thanks for sharing your 5-star review and experience with the INZONE M9. We're glad that you are enjoying the picture quality of the monitor. Thank you for choosing Sony!
-Ralph
Happy with my purchase.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is well worth it in my opinion. It displays beautifully and automates a few things for quality of life. Only gripe that keeps it out of 5 stars is that some of the settings are locked and it doesn’t make sense to me why I can’t access those. I think it shouldn’t take a whole lot of effort to understand how to check settings so that’s why it’s 4.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisM, We are glad that you are happy with you purchase. We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent
Perfect monitor for PS5
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I honestly love everything about this monitor, I just wish it had a 3rd hdmi. Sadly my monitor DOES have a small patch of blueish purple pixels in the mid left region of the screen that’s only noticeable during dark screens of certain games but it’s still there. I wish I had noticed sooner to be able to send it back for a model that didn’t have the pixel issue but other than that it’s great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LMO94,
Thank you for your time writing this review. We really appreciate that you love everything about your INZONE M9 gaming monitor. This is definitely perfect for PlayStation 5, with Auto HDR Tone Mapping and Auto Genre Picture Mode creates a fantastic PS5 console gaming experience. We're sorry to hear some issues that you are experiencing with the unit. If the monitor has some light leakage when playing games in a dark room.To reduce the blooming or halo effect, set the Local dimming to Low or Off. Note: The setting may cause the whole screen to look washed out. For more information about INZONE gaming monitor, please check this link: https://www.sony.com/electronics/support/televisions-projectors-monitors/sdm-u27m90/articles/00279504
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Our INZONE M9 has four times the pixels of full HD monitors and you will enjoy crystal-clear detailed images with 4K resolution. You will also see enhanced contrast with more detail in shadows and highlights from precisely controlled Full Array Local Dimming backlighting technology. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! - Kris
- Cons mentioned:Price
Its perfect for the ps5
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This monitor is perfect for the ps5. But oled monitors are superior. it’s honestly a down grade from my LG. CX. But still looks Good. But not worth $800.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PuertoRicanYeti, Thank you for your honest review. We are glad to hear that you found the perfect pair for your PS5. Get into the zone and explore worlds of brilliant detail. Our INZONE M9 gaming monitor with 4K HDR, Full Array Local Dimming, IPS and over 95% DCI-P3 coverage fills scenes with supreme contrast and color. You’ll react faster too with a 144Hz refresh rate and IPS 1ms GtG (Grey to Grey). Thank you for choosing Sony! -Carl
Really solid monitor, great for 4k
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a really good monitor to tie me over until I got my QD-Oled monitor. The color spectrum is very accurate and stood up well even against the Oled.
I would recommend this to a friend