Customer Ratings & Reviews
- Model:
- KD32W830K
- SKU:
- 6505561
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers praise the 32" Class W830K HD LED Google TV (2022) for its amazing picture quality and ease of use. Many appreciate the color, TV quality, and ideal size, as well as its lightweight design and reasonable price. Criticisms include concerns about the remote control, the height of the stand, and connectivity issues.
This summary was generated by AI based on customer reviews.
sony 32"
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good buy. 2nd Sony purchase in 3 months. Totally satisfied at this point.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertP,
Thank you again for the purchase and we're glad to hear that you're satisfied with your second Sony television. Our W830K has our X-Reality PRO which upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise. It also has Google TV with Google Assistant organizes your content all in one place. Thank you for choosing Sony!
-David
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv great service great install patient and kind
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AnitaY,
Thank you for the purchase! We're glad to hear that you had a great experience with our customer service. See pictures full of vivid detail and texture on this TV. X-Reality™ PRO upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise. Thank you for choosing Sony and enjoy your TV!
-David
TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality& good service from Best Buy & professional
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Paula, Amazing! Thank you for sharing such an excellent shopping experience. Good to hear that you are satisfied with your purchase and you are enjoying the outstanding picture quality of this 32" W830K Google TV. Glad everything has been taken care of. Our W830K has our X-Reality PRO which upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise. It also has Google TV with Google Assistant organizes your content all in one place. Thank you for choosing Sony! -Jess
Sony - 32" Class W830K HD LED Google TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the fact it has many streaming apps instead already.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PompeyoA,
Thanks for commenting! We are thrilled to know that you like the streaming feature of the KD32W830K. The W830K features Google TV- Browse 700,000+ movies and TV episodes from across your streaming services like Netflix, all in one place and organized into topics and genres based on what interests you.
See pictures full of vivid detail and texture on this TV. X-Reality™ PRO upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Cons mentioned:Remote control
Defective volume control
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 6 weeks, volume control started acting up. It freezes. You can’t raise or lower volume. Have to turn TV off for 30 seconds to get it working again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EricD, We’re really sorry to hear you’re having trouble with the volume control on your Sony W830K . That must be so frustrating, especially after just six weeks! Let’s try to get this sorted out for you. First, can you share if the volume freezes during something specific—like when you’re streaming, watching live TV, or using an HDMI-connected device? Also, do you have any external devices connected, such as a soundbar or cable box? While we wait for your response, here are some steps that may help: 1. Check for Software Updates: Sometimes, a simple update can fix issues like this. You can check for the latest firmware on the Sony support page: www.sony.com/electronics/support/lcd-tvs-android-w8xxk-series/kd-32w830k/software/00294954 2. Check Your Remote and TV Sensors: Ensure your remote is working properly and there’s nothing blocking the sensor on the TV. You can also try adjusting the volume using the TV’s physical buttons. 3. Turn Off HDMI-CEC (BRAVIA Sync): On your remote, press HOME → Settings → External Inputs → HDMI CEC (BRAVIA Sync) → Turn Off. This feature sometimes causes control issues. 4. Enable IP Control: Press Quick Settings or HOME → Settings → Network → Home Network → Set IP Control to ON. 5. Factory Reset (if the issue persists): If nothing works, a full reset can often resolve stubborn issues. Please note this will erase your apps, Google account, and Wi-Fi settings. You can follow the steps for a reset here: www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-32w830k/articles/00202121 If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information and the answers to the questions above to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details: Full Name: Username: Telephone Number: Additional Information regarding your experience with the TV. We completely understand how frustrating this must be, and we’re here to support you through the process. Sony is committed to ensuring your satisfaction, and we hope to get you back to enjoying your TV without any more hassles. Best regards, Maria
Not what I expected from Sony
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First let me say that they didn’t have it on display. They had about 10 in stock and was surprised. Salesman said I could return it. Got it home and the picture was just so so. Not what I expected from Sony. I know it was only 720 but for the price I thought it would be better. Returned the same day and got the 4k Samsung open box for only 20 more. If they didn’t have that I would have got the Vizio 1080 which looked better than this Sony
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jpwins, Thanks for sharing your experience. We're sorry to hear that you are not impressed with the picture quality of your Sony TV that it had to be returned. In most cases, the quality of the picture displayed on your TV depends on the source. The higher the quality from the source means the better picture to be displayed on your TV screen. You can also configure the picture settings on your TV through the system settings depending on your preference. Again, we appreciate the feedback. We hope that you'd still consider our products in your future purchases. Regards, -Craig
- Pros mentioned:Picture quality
Not bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound and pic. Best to setup with HDMI obviously.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mjpp,
Thank you for the 5-star rating! We're glad to hear that you like the picture and sound quality of the TV. See pictures full of vivid detail and texture on this TV. X-Reality™ PRO upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise. Thank you for choosing Sony!
Regards,
David
SONY TV DOA.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DOA on arrival. Remote would not work with TV but remote worked with another SONY TV.
No, I would not recommend this to a friendTV is OK
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think the 32" is not as good as other Sony TVs I purchased. It seems as if it is an older model.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CarolF,
Thanks for commenting. We appreciate your feedback with the quality of our KD32W830K compared to your other Sony TVs, and we are sorry if it didn't live up to your expectations. Regarding picture quality, the KD32W830K features various settings related to the TV display such as Brightness, Color, Hue, etc. for picture quality that will help improve your overall viewing experience. For more details, check out the following link:
https://helpguide.sony.net/tv/jusltnr4/v1/en-003/07-01_08-01.html
See pictures full of vivid detail and texture on this TV. X-Reality™ PRO upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise.
If there's anything we can do to help or you may need more information/technical assistance, please feel free to email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We appreciate you, and thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Picture quality
Sony 32" TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought to replace an older TV in a wall unit. Fit perfectly. Easy setup. Great picture.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdwardN, We're glad to hear that you chose this W830K (HD Ready) High Dynamic Range (HDR) Smart TV (Google TV). See pictures full of vivid detail and texture on this TV. X-Reality™ PRO upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise. This Sony BRAVIA TV brings you the excitement of movies and games in vividly detailed HDR. It handles a variety of HDR formats, including HDR10 and Hybrid Log-Gamma. Thanks for choosing Sony. Jay
DO NOT BUY
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I must have got a lemon or something.Because after being on the phone with sony and the cable company I still only get one channel. Apparently everything is set up correctly and even the television button is the cheapest thing I've ever seen on any TV in my life.I'm still shocked at how cheap this thing is made. Talking to sony already about replacement. If you buy this tv, you will live to be sorry that you did.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LisaW,
Thank you for sharing your experience, and we're truly sorry to hear about the issues you're facing with your Sony W830K TV. We understand that you've been through a frustrating process. We appreciate your feedback regarding the television button, and we understand how disappointing this must be.
To assist you better, we'd like to review your file.
Please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Case ID (if any):
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with your Sony W830K TV
We value your feedback and aim to restore your trust in Sony.
Sincerely,
Maria
Poor sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Volume poor. Set at 100 and not loud enough to hear 15 ft away
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BobW, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the volume of your Sony unit. Please follow this link to isolate the issue:
https://www.sony.com/electronics/support/articles/00023579?utm_source=glean
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Don't have the TV yet
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't have my TV yet, because the delivery time range is too broad.
No, I would not recommend this to a friendJust ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s an ok television. Cost is a bit much for what you get.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Franklin, Thank you for the feedback on your experience with your W830K. Good to know you're satisfied with your purchase. See pictures full of vivid detail and texture on this TV. X-Reality™ PRO upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise. Thanks for choosing Sony! -Sam
Poor customer service-TV purchased not shipped
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Placed order on Dec 8th, had to reach to customer service to get a status on shipment on Dec 17th. Best Buy cancelled and provided a refund, but did not honor price of original purchase. Cancellation stated no longer available. Why did the system allow me purchase and item was not available?
I would recommend this to a friendHardware issues
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 3 months ago and volume doesn't work now.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CurtisL,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience. It is unfortunate to know that you're experiencing an issue with your KD32W830K within 3 months of use. This is certainly not the news we'd like to hear from you. We'd love to help you isolate this problem. To start, if you haven't already, we suggest updating your KD32W830K firmware to the latest version. This update enhances the TV's functionality and features while addressing any performance issues you might be experiencing. For instructions, please visit the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-32w830k/downloads
If the issue persists, please refer to the following article:
https://www.sony.com/electronics/support/articles/00023579
I hope this helps.
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Picture qualityCons mentioned:Connectivity
Doesn't seem to like being locked out of wifi
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall I like the Sony; but I have noted a few problems that I have figured out workarounds. First it is not connected to wifi unless I think it needs an update. I don't use the various pay services - it's a simple tv for me. As a result it's performance gradually gets more and more erratic - doubling key entries, slower channel changing, etc. The solution I use for now is unplugging for a few minutes every 2-3 weeks. Off hand I'd say the operating system is accumulating data which starts overrunning buffers and corrupting the system. Second problem is it doesn't seem to auto adjust the display brightness to ambient lighting. For now I use the high power savings to tone down the painfully bright display during nightime tv and turn off power savings during daytime. I tried the regular brightness setting but it's either too high or low depending on the ambient conditions. Just can't seem to find a middle ground. Otherwise I like the 20 watt power consumption and 1/4 watt when powered off, the picture is nice and sharp although I sometimes find low light settings in programs almost too dark to see the actors. Haven't found a way to improve that either. Sound is ok but I feel I often have to have the level up in the 30's or 40's if there's any noise in the room. If this one lasts 20 years like my Bravia did I'll be happy with the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 2ndsonymodel,
Thank you for sharing your experience! We're glad to hear you're enjoying the picture quality and energy efficiency of your Sony W830K TV, and we appreciate your detailed feedback.
To address the performance issues and brightness adjustment concerns, here are a few helpful tips:
TV Performance Freezing/Slowing Down:
Since you mentioned the TV performance becomes sluggish after some time, performing a power cycle like you've been doing is a great temporary solution. However, you may also want to clear the cache or perform a software update to optimize performance.
Here's a guide that might help: https://www.sony.com/electronics/support/articles/00200862?utm_source.
Brightness Auto-Adjustment:
Your TV has an Auto Luminance Level feature that can automatically adjust the screen brightness according to ambient light.
Go to Settings > Display & Sound > Picture > Advanced settings > Auto luminance level.
Turn it on and adjust as needed.
This should help balance the brightness for daytime and nighttime viewing.
Optimize Picture and Sound Settings:
Sony TVs offer customizable picture and sound settings that you can fine-tune to match your preferences.
For Picture Settings: https://www.sony.com/electronics/support/articles/00190409?utm_source.
For Sound Settings: https://www.sony.com/electronics/support/articles/00302857?utm_source.
We hope these tips enhance your viewing experience.
If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details: Full Name: Username: Telephone Number: Additional Information regarding your experience with the TV.
Thank you again for choosing Sony, and we hope your TV serves you well for many years to come!
-Maria
Sony tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return first time, got replacement but it was delivered to a different address . Finally TV works.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dian, Thank you for choosing Sony! We are so glad to hear that you are now enjoying your new TV! The W830K TV is one of our Google TVs that will surely elevate your viewing experience! Thank you again for choosing Sony! -Carl
32 inch Sony TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too small, cancelled order and purchased a 43 inch Sony instead.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Bsckupstorage,
Thank you for choosing and purchasing our W830K HD LED Google TV. It is unfortunate that the TV had to be returned. Thank you for sharing your experience and we hope you like your new Sony 43 inch television. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Picture qualityCons mentioned:Stand
Best small TV readily available (at any price)
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My TV requirements are good quality image and sound, everything else is bonus. I Bought for small LR, hard to find a quality 32” TV. First tried two 43” and not happy with their quality or viewing angle, sometimes more is less. Picture quality is good to very good, just a fine hair below 1080 in real world conditions, probably because this TV is small compared to todays monster TV’s. The viewing angle range is awesome, much better than most LED TV’s. Sound is good enough from built in speakers for a smaller room with no oddities I’ve found in other TV’s. A little expensive but apparently it’s hard to find a smaller TV with good image/sound and large viewing angle nowadays. Does come with Bluetooth, not sure why that’s not mentioned on box or description Reasons it’s not a 5, - out of box picture was not good, low brightness and subdued colors, I considered returning it. After “calibration”, the new buzzword for tuning the image, it is very good, I’d consider it excellent, especially for price/size, though not quite as bright as I’d prefer in ideal world - external power supply is an irritation, works fine but I think it’s a little inconvenient in case of loss would be a pain to replace - OEM stand is too low, so requires a taller table/bench etc. - apparently no advanced sound adjustments available Why this TV? It’s the ONLY smaller TV with combo good image, good sound, wide viewing angle. Also has very adjustable image via “advanced settings”, things like gamma, clarity, color temp, sharpness, black point, and several others I can’t recall as well as usual brightness, contrast etc.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RodM, Thank you so much for your detailed review of our W830K TV! See pictures full of vivid detail and texture on this TV. X-Reality™ PRO upscales every pixel for exceptional clarity, analysing frames and matching each scene with our unique database to refine images and reduce noise. Thank you for choosing Sony! -Carl