Customer Ratings & Reviews
- Model:
- KD32W830K
- SKU:
- 6505561
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers are impressed with the amazing picture quality and ease of use of the 32" Class W830K HD LED Google TV. Many also appreciate the color, TV quality, size, and lightweight design, as well as the value for the price and simple setup. However, some customers have expressed concerns about the remote control and the height of the stand. Additionally, a few users have reported issues with connectivity.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
1
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good. Yes yes yes yes yes yes yes yes yes yes
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user752814, Thank you for the 5-star rating! We're delighted to hear that you like your new Sony W830K. Thanks for choosing Sony! -Sam
Sony Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've always had a positive experience with products I purchase through Best Buy. This Sony replaced an old flat-screen and it's amazing the technological difference in a little over a decade. Sony Tv's are the best and it's worth it to buy for the quality difference.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Unhappy, Thank you for sharing your wonderful experience with your new Sony W830K! We're thrilled to hear that you're satisfied with your purchase. Thank you for choosing Sony! -Sam
- Pros mentioned:Picture quality
consumer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Typical Sony product they just work great always. thanx
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user302152, Great! We're very pleased to hear that your new Sony W830K worked as advertised, providing you with performance and quality you expected. See pictures full of vivid detail and texture on this TV. X-Reality™ PRO upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise. Thanks for choosing Sony! -Sam
- Pros mentioned:Picture quality
tV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.excellent purchase; size and picture quality are all very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RRRR,
Thank you for the positive feedback! We're glad you like the size and picture quality of the TV. See pictures full of vivid detail and texture on this TV. X-Reality™ PRO upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Ease of use
Decent TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase tv for my parents, Satisfied, good product easy to set up
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vtylsyn, Thank you for purchasing the Sony W830K! We're glad you like the ease of setup and good to know that you're satisfied with your purchase. See pictures full of vivid detail and texture on this TV. X-Reality™ PRO upscales every pixel for exceptional clarity, analysing frames and matching each scene with our unique database to refine images and reduce noise. Thank you for choosing Sony! -Sam
- Pros mentioned:Picture quality
A Best Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this set - clear picture and sound! A real bargain!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TishF,
Awesome! We're glad to hear that you love the clear picture and sound quality of the TV. See pictures full of vivid detail and texture on this TV. X-Reality™ PRO upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise. Thank you for choosing Sony and we hope you enjoy your TV from here on out. Have a great day!
-David
- Pros mentioned:Picture quality
Sony 32"
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV Great sound Great picture Great quality Great brightness
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseB,
Amazing! We are so happy to know your satisfaction with the incredible picture & sound quality of the KD32W830K. See pictures full of vivid detail and texture on this TV. X-Reality™ PRO upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
Good, but No OTA Guide
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good TV with a glaring flaw. The "Over the Air" (OTA) Broadcast Guide does not work. Sony tech support is worthless. Sony tech support claimed that the OTA Guide is fed by a third party app maintained by Gracenote. Sony dropped their contract with Gracenote, and now there is no data feed to the OTA Guide. Sony told me to contact Gracenote, really??? The Guide also will not accurately pick up the free channel info sent along with digital TV signal. Very frustrating.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TomD, We're sorry to hear about your experience with our Sony W830K. This is definitely not the news that we would like to hear. At Sony, customer satisfaction is our priority. We take all feedback seriously and use it to continuously improve our products. Thank you for choosing Sony! -Sam
EXCESSIVE ISSUES - LOW END QUALITY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have always loved Sony products. I have two other Sony TV's in the home and wanted to add this 32-Inch to my guest room. My home is on Wi-Fi Mesh 6 (2GB) so we enjoy superior internet. The Sony 32-Inch set did not. Despite several RESETS, adding and deleting the network and trying every possible trick known (to connect) , I could get the set to connect to our network/internet but it would constantly disconnect a bit later. On its own. No other device was having issues in the home; just the Sony. Despite it being a high-end Sony, they had decided to sell the TV as a 720p resolution set only. Thus the picture is far too smooth or glossy with little detail. The set also needs its BRIGHTNESS turned up high as daytime light made the screen a challenge to see. 720P resolution sets are usually sold by low-end brands. The REFRESH rate is also downgraded to just 60Hz. Most quality sets are 120Hz. Even Samsung's 32-inch TV is 120Hz and 1080P. Just not Sony quality. Such a disappointment as I was so excited that Sony had returned with a 32-inch set again. It would be acceptable as a TV if it were a sub-par brand or a bargain brand costing about half of what it does. I hope Sony will up its game and return to overall quality and the stellar reputation it has in video.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi iflymaui, Thanks for sharing your experience with the Sony 32 inch W830K HD TV. We appreciate your feedback and we're apologize if you not impressed with it. How far is your TV from the main router? It is recommended that your TV should be in the same room and within 10 feet from the TV. Try to move the TV closer to the main router and redo the connection. If you're looking for a TV with 1080P or higher resolution with higher refresh rates, we have a lot of options available. Despite being one of the pioneer TV manufacturer, the 32 inch W830K is made available so other buyers can have options. Again, we appreciate the feedback and we apologize for the inconvenience. Should you need further assistance, kindly reach out to us at [email protected] with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WH1000XM4:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
- Cons mentioned:Remote control
Pass, on this
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The remote configuration is so poor I consider it user-hostile. You're going to need both hands, and the light on in the room to find/use common buttons. Also programmed abnormally, you're going to have to use the separate "Back" button, to get out of menu.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AmyInNH, Thank you for your feedback on the Sony W830K TV remote. We understand the layout can be challenging, especially needing both hands and good lighting to find buttons, as well as the separate "Back" button for menu navigation. A dedicated back button could indeed improve the user experience across different apps and menus. For a more streamlined experience, you might consider the RMF-TX800U remote, which offers a more sleek and compact design that may be easier to navigate. For a detailed look at your current remote’s functions, you may find this guide helpful: https://helpguide.sony.net/tv/jusltnr4/v1/en-003/01-07_02.html Hope this information helps, and we appreciate your input as we work to improve our products. Best regards, Maria
No manual
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice unit but mine came with NO INSTRUCTIONS. Nothing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jimdandy, We're glad that you like the TV. We're also sorry to hear that it doesn't come with a manual. The TV should come with an Operating Instructions and a Quick Setup Guide. In the meantime, you can download a PDF copy of the manual from our support website. Ref: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-32w830k
We also recommend contacting the store first to inquire regarding the manual. Should you need further assistance, please email us at [email protected].
Regards,
Erin
Best Buy is the best!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I found exactly what I was looking for. Paid online and picked up at door. We love the TV.. I will always buy my electronics at Best Buy. Always had a good experience
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SheilaWR,
That's fantastic! We are thrilled to know that you love our KD32W830K. We are also delighted to hear that you had an enjoyable shopping experience with Best Buy. See pictures full of vivid detail and texture on this TV. X-Reality™ PRO upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise.
Thank you very much for your purchase and for choosing Sony!
- Romeo
Perfect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony Bravia is one of the best TV's . Our living room Bravia is on its 13th year.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Norskigal, Amazing! We're so glad to hear that from a loyal Sony customer such as yourself. Thanks for choosing Sony! -Sam
Love my new Sony 32”
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV that came with a streaming style remote. I was surprised and disappointed that there was is no USB port.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WrongPhotoOfTV, Awesome! We are so glad to hear that you are happy with your new TV! The KD32W830K has 2 usb ports on the side. Thank you for choosing Sony! -Carl
32 inch Sony tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the features on this tv and have had any problems
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user382446, Awesome! We're very please to hear that you're satisfied with your purchase. Thanks for choosing Sony! -Sam
Sony’s the best
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s just a fantastic TV. I love it and all its great features
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user604401, We are glad to hear that you love your new Sony BRAVIA 4K smart Google TV. Thank you for your purchase. Enjoy! Vincent
Mrs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t expect that it is very clear since this is older model.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VimE, Awesome! We're very happy to hear that you're satisfied with your purchase. See pictures full of vivid detail and texture on this TV. X-Reality™ PRO upscales every pixel for exceptional clarity, analysing frames and matching each scene with our unique database to refine images and reduce noise. Thank you for choosing Sony! -Sam
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m disappointed. The tv set looks cheap. Every time the buttons are pressed it makes a loud and annoying sound. Set up wasn’t as easy as I was led to believe. It does work and I don’t want it o go through set up again. Otherwise I’d return it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user733220,
Thank you for purchasing our Sony - 32" Class W830K HD LED Google TV and we apologize if you're having difficulties setting up the TV as well as the annoying noise when pressing the remote buttons. This is not the experience we want you to hear from our customers.
Please allow us to assist you and turn this experience into a better one. With that said, may we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Additional Information regarding your experience with the W830K
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Marco
Sony tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Open box just like new but a lot less.Bought online and it was delivered in three days.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sissy616,
Thank you for the 5-star rating! We're glad to hear your enjoyable online shopping experience. Our W830K has our X-Reality PRO which upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise. It also has Google TV with Google Assistant organizes your content all in one place. Thank you for choosing Sony and enjoy watching! - Kris
Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I now have three Sony TVs and the performance is what I expect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RalphP, Choosing this TV will definitely be worth it! Thanks for purchasing couple of our Sony TVs. We're really happy to hear you're very satisfied with the excellent picture quality and amazing performance of our TVs. We always strive to deliver the best picture quality with our TVs. Enjoy all the excitement of movies and games in vividly detailed HDR with pure, natural sound on this Google TV. Thank you so much for trusting Sony! -Jess
