Customer Ratings & Reviews
- Model:
- KDL40W650D
- SKU:
- 4804406
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the picture quality, easy setup, price, and smart TV features of the 40" Class - LED - 1080p - Smart - HDTV. They appreciate the vivid colors, clarity, and convenience of the smart TV. However, some customers have expressed concerns about the limited app selection, the need to rely solely on the remote control, and the occasional difficulty in accessing smart features and streaming content.
This summary was generated by AI based on customer reviews.
Bad TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 30 days the tv isn't working right. Just enough time where I can't take it back to best buy and now have to inconvenience myself working with sony over the phone. I have done lots of business with best buy in the past (purchasded lots of tv's,washing machine, dryers, dish washers and so on)
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello 40sne, thank you for your message. For any issue related to the functionality of the TV, check the next link to troubleshoot it: https://us.en.kb.sony.com/app/answers/detail/a_id/61396. If the TV will not turn on or does not have any power: https://us.en.kb.sony.com/app/answers/detail/a_id/38403. Oscar.
- Pros mentioned:Picture quality
I like the size of this tv for the bedroom
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv we replaced was only 30-32 inches. This one is perfect for the bedroom. Color is very good.
I would recommend this to a friend Always having issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would not buy another refurbished tv. Always having odd issues with it and had it fixed once while under warranty.
No, I would not recommend this to a friendreturned tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV and then realized it did not have a brouser for the internet . so I returned it and purchased a different Tv.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello boater, thank you for your message. It is unfortunate the TV did not meet your expectations and decided to return it. However, SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. Oscar.
Smart TV part was too slow.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV was rated high and when I installed it was taking too long to connect to wifi. I returned and exchanged for another brand.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Leonard, We regret to hear that this unit failed to meet your expectations. We value your feedback and we will surely take note of this for the betterment of our products. Thank you for sharing your review with us. -Jerome
Not happy web os
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV can improve thier web browser. The android system is busy with tons apps. I prefer a simpler platform
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Annie, Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thanks! ~Erin
Unsure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had bought it and had some technical issues with it and picture wasn’t amazing. So we took it back.
No, I would not recommend this to a friendIt's no ogled that's for sure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to get a quick tv thinking this manufacturer made a good product at any level. Well was I wrong
No, I would not recommend this to a friendits not a smart TV at all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i won't recommend buying this smart tv as it's not at all smart TV, It just has 5 apps(Netflix, Youtube, YuppTv and 2 more) not really worth to have this. Sony is always my favorite choice but this time I really disappointed. I wish sony should never do this sort of low-end TV as smart TV, they should add Basic or some other word.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kiran, we're sorry to hear that the TV failed to meet your expectations. We'll make sure to forward your feedback to a relevant team for further improvements and possible changes, especially with the pre-installed apps. Best regards, -Mark
36 Days in and nothing.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just 36 days in and the TV won't come on. The dreaded Sony flashing red error lights indicate a problem with the video board. Great. I could have just returned it last week but it hung on just long enough that I now have to to get it repaired. Headed over to the store at Lunch to drop it off. Sweet. Great day.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DadB,
Please send us more details about your concern at [email protected] so we can further assistance.
Thanks,
>Joffrey
Not a great Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wifi connection error.Alway loss connection problems. I don't like it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dieu, We're sorry to hear this. To isolate the issue, you may refer to the link below for troubleshooting steps:
https://us.en.kb.sony.com/app/answers/detail/a_id/34310
~Ralph
HDMI problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a wk hdmi input no signal When switched to hdmi 2 worked
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Hess, you may refer to this link to help you fix the issue: https://us.en.kb.sony.com/app/answers/detail/a_id/41851/p/61659,95543,95551,95704/c/65,66/kw/no%20picture. Regards, ~Erin
Good name did not last
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have to return the tv less than 30 days after purchase.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi gators15,
We appreciate the time you have taken to share your feedback with us and it is unfortunate that the unit didn't meet your expectations and had to be returned.-Jay
this tv has way too many problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv blacks out and has to be unplugged to work again it also has bad wifi problems
No, I would not recommend this to a friendwe returned it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this TV to 'cut the cord' with our cable company. This 'Smart TV' had few apps and did not work with our soundbar. We returned it and bought a Samsung, which we are very happy with.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MonteFamily, thank you for your message. It is unfortunate the TV did not mee your expectations due to compatibility and decided to return it. However, SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. Oscar.
Does not perform
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV will at times not go no just get a raster and no menu. Have to unplug to reset. Other customers had same problem and Sony does not have a fix.
No, I would not recommend this to a friendOutdated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Sony Smart TV seems to be from the era of Smart TVs where having access to "Youtube" was genius....and that's about it.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Sony 40" LED HDTV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV in 2016 and was one of the the best small size smart TVs during that era, sadly the software could not be updated regularly/automatically when I increased my wifi speed. This caused it to lag and drop severally making it difficult to watch anything uninterrupted. After over 7 years, the colors and sound quality are still very good. Would definitely recommend!
I would recommend this to a friend TV was damaged when I bought it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got tv all hooked up. After running to Best Buy twice and tv had problems with the picture. Returned it for a other tv
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Reeree7323, it is unfortunate that the TV had to be returned. Sony takes into consideration all feedback to improve the performance and quality of our products. We appreciate your time sharing this feedback. ~Erin
Set 30 days old No picture Audio only
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No help from Best Buy - Geek Squad. Obviously, customer service does not interest you. Having it repaired independently.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Bess, thank you for your message. Troubleshooting steps can be found in the next link: https://us.en.kb.sony.com/app/answers/detail/a_id/75501. Oscar.