Customer Ratings & Reviews
- Model:
- K43S20M2
- SKU:
- 6623767
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the 43" Class BRAVIA 2 II LED 4K UHD Smart Google TV (2025). The picture quality is frequently praised, with users describing it as crisp and vivid. Overall, users seem to be satisfied with the visual experience offered by this TV.
This summary was generated by AI based on customer reviews.
Where's the bolts?
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony did not send bolts for the leg stand and it was hard working with them, but the salesperson at Best Buy was excellent in helping us solve the problem. We were very grateful for his help. We would have given the product 5 stars is it had the bolts and Sony had been more helpful.
I would recommend this to a friend43sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have purchased Sony televisions for years. The last one lasted twelve years. The screen color on this new one is great and the setup was easy. Hope this new one gives us the same great performance.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LauraB,
We could not be more pleased to hear about your continued loyalty to Sony and that your previous television provided you with twelve years of great service!
It’s wonderful that you are already enjoying the color and the simplicity of the setup on your new BRAVIA 2 II. This model features our powerful 4K Processor X1 and Live Colour Technology, which work to bring vibrant, true-to-life shades to everything you watch.
Thank you for choosing Sony once again!
Regards,
Dominick
Sony TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had the tv for a little over a week. TV has a gorgeous pictures and was priced well! As of today, I totally reccomend! I will update if anything should go wrong
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Clark,
Thank you for choosing Sony!
We couldn't be happier to hear that you’re enjoying the stunning picture quality of your K43S20M2 TV and that it offers great value. Your recommendation means a lot, and we appreciate your openness to keep us informed. We’re here to support you every step of the way and look forward to continuing to provide an excellent viewing experience. Thank you for sharing!
Best regards,
-Fred
A happy customer!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with my new tv. Installation was not a problem. I walked out of the store very happy with a good product at a good price - my new Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AliceS,
That's excellent to hear! We are delighted that you are very happy with your new 43" Class BRAVIA 2 II LED 4K UHD Smart Google TV and that the installation process went smoothly. Enjoy your new Sony!
Thanks for choosing Sony.
Best regards, Eliab
TV is poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I dont like the picture or the volume, it has glare and the volume is not adequate
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi user874856,
We are sorry to hear that the picture quality (glare) and volume level of your BRAVIA 2 II TV are not meeting your expectations. To address the picture glare, please try adjusting the picture settings by switching to the Custom preset and lowering the Brightness or Gamma setting, which can often reduce reflections. For the volume, check your sound settings for any Volume Offset or Sound Optimization features that may be limiting the maximum volume, and ensure the volume mode is set to Standard. If these adjustments don't resolve the issues to your satisfaction, please reach out to our support team, as they can provide more detailed calibration tips to enhance both the visual and audio performance of your specific model.
Thanks for choosing Sony.
Best regards, Eliab
Great TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture and sound. Haven't found anything negative about this TV. The price was right.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review!
We are absolutely delighted to hear that you are enjoying the great picture and sound on your new K-43S20M2 television!
It's wonderful to know that you haven't found anything negative and feel that the price was right. Providing exceptional quality and value is always our goal.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Sony Bravia TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV at a great price, awesome buy! The sound and picture quality are outstanding.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamK,
That's great feedback! We are thrilled to hear you consider the 43" BRAVIA 2 II LED 4K UHD TV an awesome buy and that you find the sound and picture quality to be outstanding. We designed it with our 4K Processor X1 to ensure that exceptional clarity and vibrant color for a great viewing experience.
Thanks for choosing Sony.
Best regards, Eliab
Another great Bravia!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV for the price. Great picture, tons of features, and the Sony quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EricS,
We are pleased to learn that you consider the Sony BRAVIA 2 II an excellent TV for the price! We are proud that you appreciate the great picture, the tons of features, and the overall Sony quality that we build into every set. Thank you for sharing your positive feedback and for choosing Sony!
Regards,
Dominick
Good choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works very well so far. Great volume, the image is good and impressed overall
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chelle,
It is truly wonderful to know that your Sony BRAVIA 2 II is working very well and has impressed you overall!
We are thrilled that you are enjoying the great volume and the high quality of the image. We aim to deliver a fantastic experience right out of the box.
Thank for trusting Sony!
Regards,
Dominick
Good Buy!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good computer. Very fast with very good graphics. Works well with my other HP Desk Tops.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, MarcF!
We're glad that you are enjoying the fast performance of the Google TV interface and the very good graphics delivered by the picture quality for all your entertainment needs. We are also happy to hear that it integrates well into your home setup!
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Our new Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is our first "smart" TV What an eye opener, never knew a TV could do so much Great fun
I would recommend this to a friendBrand response from SonyListens
Posted .Hello GailM!
Thank you so much for sharing your feedback with us. It is fantastic to know that your first experience with the BRAVIA 2 II has been such an eye-opener and a great source of fun.
This TV is designed to bring you immersive picture quality with its advanced 4K HDR technology and smooth motion handling, while also offering easy access to your favorite streaming apps and voice control features.
We appreciate you choosing Sony!
Best regards,
Estefany
Sony Bravia
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm really impressed with my Sony Bravia 2 TV. Picture is awesome!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Gary,
Thank you for choosing Sony!
We’re excited to hear that you’re impressed with your K43S20M2 TV! It’s wonderful to know the picture quality is delivering such a great experience. Thank you for sharing your enthusiasm—it truly motivates us to keep delivering excellence!
Best regards,
-Fred
Great Sony TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV, Easy Set up. Clear screen and easy to work with Sony connectivity.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RichG,
Thank you for choosing Sony!
It brings us great joy to hear that you’re enjoying your K43S20M2 TV with its clear screen and easy connectivity. We're glad the setup was simple and that the TV is working well for you. Your positive experience encourages us to keep providing products and service that make a difference. Thank you for sharing!
Best regards,
-Fred
Good Google TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Surprisingly a great option at a decent price, only drawback was the lack of personal options in the settings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Carl!
We wanted to say thanks so much for taking the time to share your feedback about the K-43S20M2 television.
We also appreciate you bringing up the desire for more personalized settings. We always take customer feedback seriously as we look at future updates and product development.
The BRAVIA 2 II is designed to provide a simple, quality viewing experience right out of the box. It features a stunning 4K resolution that brings incredible detail and texture to all your content. Additionally, its integrated Smart TV platform makes streaming your favorite movies and shows quick and easy.
We appreciate you choosing Sony!
Best regards,
Estefany
Fading picture
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is lovely however the picture fades after it has been on for about an hour. Please have someone call me. Thanks.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .HI RoslynP,
We understand that your K43S20M2 is having issues with picture. Please try following the steps on the link below: https://www.sony.com/electronics/support/articles/00153674?utm_source=glean
If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
One of our technical specialists will call you back within 2 business days.
Sincerely,
Eliab
Sony Social Support
Dolores
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We like buying our electronic needs at Best Buy. We usually find the products at the price we can afford
I would recommend this to a friendBuyer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy Employee should have told me that the Remote Control was not battery charged and now plug in.
I would recommend this to a friendFamily TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Reasonable and good quality TV. Serve good as family TV.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, FizC!
We are so pleased to hear that you find the K43S20M2 television to be a reasonable and good quality TV that serves well as a family TV. It's rewarding to know that it is fitting perfectly into your home and delivering the quality and reliability you expect for everyday viewing.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Not great picture quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV set up was easy, picture quality is not as good as I expected. We own several Sony Bravia TVs and this one does not meet up to the standard of the others.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LizaV,
Thank you for being a loyal Sony customer and for sharing your experience with the BRAVIA 2 II!
We are glad to hear that the physical setup process was easy. However, we sincerely regret that the visual performance has not lived up to the high standard you expect from your past Sony televisions yet. We want your new model to deliver the superior quality you are accustomed to
To help fine-tune the display to your preferences, we recommend exploring the advanced picture settings, which can often dramatically improve the image quality and clarity:
How to adjust Picture Quality on your TV (BRAVIA 2 II): https://www.sony.com/electronics/support/articles/00190409
If adjusting the settings doesn't fully resolve the issue, please do not hesitate to contact our technical team directly. As a valued, long-time customer, your satisfaction is very important, and they can provide personalized troubleshooting:
Contact Sony Technical Support: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Thank you for considering Sony!
Regards,
Dominick
Sony brand tv rate no good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv not showing the pictures clearly i need help
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jainarainechumandath,
Thanks for sharing your experience with us! We are truly sorry to hear you are experiencing an issue with the picture clarity on your Sony BRAVIA 2 II television. We want to help you get the clear picture quality you expect!
Please try these simple troubleshooting steps, which often resolve picture issues:
1. Restart your TV: Press and hold the power button on the Sony remote for about 10 seconds.
2. Check for software updates: You can navigate to Settings > System > About > System software, and install any available updates.
3. Adjust the picture settings: You can increase the sharpness and adjust other settings to achieve a more detailed picture by going to Settings > Display and sound > Picture > Clarity.
4. Check your cables: If you are using an external device (like a cable box or streaming player), please ensure you are using a High-Speed HDMI cable. This is crucial because standard or older cables may not have the necessary bandwidth to transmit the full high-resolution video signal, leading to a less clear or detailed image.
If after trying these simple steps the issue persists, please do not hesitate to contact our technical support team for more personalized assistance: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Thank you for considering Sony products!
Best regards,
Dominick
