Customer Ratings & Reviews
- Model:
- K43S20M2
- SKU:
- 6623767
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers have good things to say about the 43" Class BRAVIA 2 II LED 4K UHD Smart Google TV (2025). The picture quality is frequently praised, with users describing it as crisp and vivid. Overall, users seem to be satisfied with the visual experience offered by this TV.
This summary was generated by AI based on customer reviews.
Buyer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy Employee should have told me that the Remote Control was not battery charged and now plug in.
I would recommend this to a friendNot great picture quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV set up was easy, picture quality is not as good as I expected. We own several Sony Bravia TVs and this one does not meet up to the standard of the others.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LizaV,
Thank you for being a loyal Sony customer and for sharing your experience with the BRAVIA 2 II!
We are glad to hear that the physical setup process was easy. However, we sincerely regret that the visual performance has not lived up to the high standard you expect from your past Sony televisions yet. We want your new model to deliver the superior quality you are accustomed to
To help fine-tune the display to your preferences, we recommend exploring the advanced picture settings, which can often dramatically improve the image quality and clarity:
How to adjust Picture Quality on your TV (BRAVIA 2 II): https://www.sony.com/electronics/support/articles/00190409
If adjusting the settings doesn't fully resolve the issue, please do not hesitate to contact our technical team directly. As a valued, long-time customer, your satisfaction is very important, and they can provide personalized troubleshooting:
Contact Sony Technical Support: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Thank you for considering Sony!
Regards,
Dominick
Sony brand tv rate no good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv not showing the pictures clearly i need help
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jainarainechumandath,
Thanks for sharing your experience with us! We are truly sorry to hear you are experiencing an issue with the picture clarity on your Sony BRAVIA 2 II television. We want to help you get the clear picture quality you expect!
Please try these simple troubleshooting steps, which often resolve picture issues:
1. Restart your TV: Press and hold the power button on the Sony remote for about 10 seconds.
2. Check for software updates: You can navigate to Settings > System > About > System software, and install any available updates.
3. Adjust the picture settings: You can increase the sharpness and adjust other settings to achieve a more detailed picture by going to Settings > Display and sound > Picture > Clarity.
4. Check your cables: If you are using an external device (like a cable box or streaming player), please ensure you are using a High-Speed HDMI cable. This is crucial because standard or older cables may not have the necessary bandwidth to transmit the full high-resolution video signal, leading to a less clear or detailed image.
If after trying these simple steps the issue persists, please do not hesitate to contact our technical support team for more personalized assistance: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Thank you for considering Sony products!
Best regards,
Dominick
Do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv had it for less than 30 days and no longer works
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Collegebound,
We sincerely apologize for the inconvenience and frustration you are experiencing with your new Sony BRAVIA 2 II. We understand that having a TV fail so quickly is disappointing, and we are committed to helping you resolve this issue immediately.
To address the situation quickly, we recommend performing two simple troubleshooting steps:
1. Perform a Power Cycle: Please unplug the TV completely from the electrical outlet, wait for about two minutes, and then plug it back in. This simple reset can often resolve minor operating faults.
2. Test a Different Outlet: We also suggest trying the TV in a completely different wall outlet to ensure the power source is not the issue.
If the TV is still not working properly after these steps, we strongly suggest contacting our dedicated technical support team right away through the link below:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Thank you for considering Sony products!
Regards,
Dominick