Customer Ratings & Reviews
- Model:
- KD43X77L
- SKU:
- 6544136
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the outstanding picture quality and ease of use of the 43" Class X77L LED 4K UHD Smart Google TV (2023). Many also appreciate the attractive price and vibrant colors. While some found the remote control could be improved, the overall experience is overwhelmingly positive.
This summary was generated by AI based on customer reviews.
Be aware 14 day return policy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Opened and installed tv approximately 21 days after i purchased it. As of this day my 43 inch sony will not connect to any router, spectrum, i mobile, or mobil hot spot. Didn't know Best Buy has a 14 day return,Stuck with Sony terrible tech service. Now waiting one for a usb stick with a new software update. Not happy with both Best Best return and Sony. Other major suppliers return policy has a minimum 30 day return. No longer a Best Buy customer for any major purchase.14
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi StevenW, We're sorry to hear about your TV. This is definitely not the experience we've wanted your to have. Please let us know if the issue still persist after you perform the software update. We recommend reaching out to our support team for immediate assistance.
If you need further assistance with your device, you may reach us at [email protected] with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
Wrong tv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted the one with 120HZ They advertise and I don't know how I ended up with a 60HZ. I don't even like the Google tv.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Eliz, We apologize for the inconvenience. The Sony 43 inch X77L has a panel refresh rate of 60 Hz. You may visit our website to check out our TVs with 120 Hz refresh rate. As for the operating system, unfortunately, it's the operating system we have on our TVs. Hope this helps. Thanks and regards, -Craig
Was looking forward to this tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After setting it up noticed the voice not matching the persons lips. after checking reviews i found this was a problem other people were having . Was told by sony to restart the tv which i did and all was good for a couple hours then it started again .Restarted again and the TV screen turned pink no picture. Had to restart it 4 times before i could get a picture . Had to return it .
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bobfeet, We're sorry to hear about your TV and we apologize if we we're not able to help you resolve your concern. We hope that you'd still consider our product in your future purchases and we'll make sure to assist you well. Thanks for shopping Sony! -Craig
Sorry 4k
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To much bass in the audio..The picture was not sharp or clear I tried all settings and nothing helped
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JeffW. Thanks for the feedback. There are available preset settings in the TV menu where you can select your desired audio settings depending on your preference. There are several reasons why you experience a lower quality picture than specified for your TV. To experience the highest quality picture on your TV, the video source should be the same quality (HD, 4K, etc.) as specified for your TV. Kindly check the link below : https://www.sony.com/electronics/support/articles/00026355 There are information that can better explain your situation and steps you can take to improve your viewing experience.
If you need further assistance with your device, you may reach us at [email protected] with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
Mission to connect to wifi
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every single time I use the tv I have to do a hard restart. It never wants to connect to the internet and I’m certain its not the wifi because all the other tvs in the house and desktop computer work fine.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AnnetteA,
Thank you for sharing your experience with the Sony X77L 4K LED TV.
We regret to hear that you are having internet connection issue with your Sony Bravia. This is definitely not the customer experience we want you to have. One of the best ways to isolate this issue is by updating the firmware of the unit: https://www.sony.com/electronics/support/lcd-tvs-android-x77l_x78l-series/kd-43x77l/software/00294717. The software update includes key features, applications, bug fixes, and feature improvements. If still unresolved after updating the software, we can follow the guide here to further isolate the issue: https://www.sony.com/electronics/support/articles/00151038.
We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X750H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
-Craig
Keep looking!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has a old school feel and picture,, definitely not a Samsung.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jimjim1, Thanks for the feedback! Our support team are available incase you're experiencing issues with your Sony TV. You may reach us at [email protected] with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
DISGUSTED in NYC
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.never recieved, not told paid for special dlv, i researched found it it wasnt avialable after i paid for it. My daughter needed in a certain time frame going out of country. Talked to over 5 agents kept telling me the next one could help and have more authority, each polite, lack of knowledge and communication skills. had just bought a 1700 lap top pkg the week before. DISGUSTED
No, I would not recommend this to a friendBest buy sent me literally a seven year old x72
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was sent a 7 year old x72 open box tv that best buy supposedly inspected before sending out to me. I expected an x77 but got probably an employees old tv.
No, I would not recommend this to a friendBump in the screen, but no replacement by Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this beautiful TV as a gift for my daughter. Picked it ups at the Best Buy store, after it needed to be shipped there and delivered it myself to my daughter. When she tried to set it up there was a bump on the screen and the remote would not work. She had to bring it to her closest Best Buy. She got a refund, but the store did not provide her with another Sony Bravia.
No, I would not recommend this to a friendPredominatly strong red and green picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No adjustments could solve the out of the box red and green picture. It was defective. Returned.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CindyB, We're sorry to hear about your TV. Our support team could have been able to help you with your concern. We hope you'd still consider our products in your future purchase. Thanks and regards, -Craig
I bought 2 of these and had to swap one out
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to swap it out because the first one did not work properly
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Alan, We're sorry to hear about your experience with one of our Sony X77L. This is definitely not the news that we would like to hear. We understand how frustrating it can be to have a brand new product malfunction. At Sony, customer satisfaction is our priority. We take all feedback seriously and use it to continuously improve our products. For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. Thank you for sharing your feedback. -Sam
- Pros mentioned:Ease of use, Picture quality
Great TV for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I expect clear, crisp images and good sound that doesn't cause any distortion when the volume is turned up. So far, this TV delivers for a great price! It's also easy to use and transition between streaming and local stations. I've elected not to log in to Google to access the additional features, but I'm still really happy with the simple version.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for sharing your thoughts on the Sony X77L 4K LED TV. The X77L delivers exciting content in 4K HDR. Even 2K pictures are upscaled to near 4K quality with sharp details and billions of real-world colors, reproduced by our 4K Processor X1™. Clear, natural sound brings movies and music to life for a thrilling experience. Regards, -Craig
- Pros mentioned:Picture quality
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV a little over a year ago and I am very happy with this purchase. The clarity of the picture is amazing and I am really surprised by how good the sound is. I did not attach a sound bar but it sounds just as good as my other TV that does have a sound bar. The only negative is that viewing from the side is very washed out. I'm using it in a bedroom where I'm viewing it straight ahead and I am still amazed by how good the picture is. It almost has a 3D affect to it at times but I'm guessing that's the 4K feature. I did end up attaching a Roku to this TV because I prefer using their less busy menu. It works great either way.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, Carol! You've certainly made a great choice! We are thrilled to know that you're very happy with your KD43X77L and that you're satisfied with its amazing picture and sound quality. We greatly appreciate your input when watching the TV from the side. Thank you very much for your purchase and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Ease of use, Picture quality
It was on SALE!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything was as advertised. Great, sharp colors on the screen, easy to set up and install. Easy to download apps. Glad to have it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sonylover, Thanks for the positive feedback. We're glad that you are impressed with the picture quality of the TV. The X77L delivers exciting content in 4K HDR. Even 2K pictures are upscaled to near 4K quality with sharp details and billions of real-world colors, reproduced by our 4K Processor X1™. Clear, natural sound brings movies and music to life for a thrilling experience. Thanks for choosing Sony! -Craig
- Pros mentioned:Ease of use, Picture quality
Access PBS Passport
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up - great picture. Finally have a TV that is smart enough to get PBS Passport (the LG does not!).
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, NebraskaLuddite! We're glad that you like your new Sony TV. The X77L delivers exciting content in 4K HDR. Even 2K pictures are upscaled to near 4K quality with sharp details and billions of real-world colors, reproduced by our 4K Processor X1™. Clear, natural sound brings movies and music to life for a thrilling experience. Thanks for choosing Sony! -Craig
- Pros mentioned:Ease of use
Love this TV.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the quality of this tv. Super easy to set up. Love this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, CaseyC! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Picture quality
Excellent Computer Monitor!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.120hz refresh, bright clear colors and more! I wanted a large format screen for my computer for documents and gaming. This checked off all the boxes. I play Cyberpunk and other games and it is great. Definitely much cheaper than a dedicated gaming monitor. I might not have all the high refresh of dedicated gaming monitors, but it also didnt cost me a fortune. Highly recommended!
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star rating, AndrewMD! We appreciate the you'd recommend this TV to others. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Ease of use, Picture quality
Sony 43" tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and picture is clear and controls are intuitive !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BryanbS, Thanks for the 5-star rating! We're glad you're happy with your purchase. Enjoy and thanks for choosing Sony! -Craig
- Pros mentioned:Picture quality
Great Sony TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the first time owning a Sony. Very pleased with the 43" Sony Bravia TV. Picture quality is great. Remote is odd since it has no numbers so I use a FIOS remote. Took a little time to set up the TV (no instructions on set-up just a lot of instructions on safety). Sound is fantastic. Would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, Dogwalker1! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Picture quality
Sony is the best!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super nice TV. Love the Google feature. The picture is clear and crisp. Great value for money spent. I've purchased Sony products for years...at least 12 in my home at this time...TVs, radios, Blu-ray players, Bluetooth devices etc. and I've never been disappointed....always quality products.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, Chip! We're glad that you are impressed with your new Sony TV. The X77L delivers exciting content in 4K HDR. Even 2K pictures are upscaled to near 4K quality with sharp details and billions of real-world colors, reproduced by our 4K Processor X1™. Clear, natural sound brings movies and music to life for a thrilling experience. Thanks for choosing Sony! -Craig
