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Customer rating

Rating 4.5 out of 5 stars with 159 reviews

87%would recommend to a friend.
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Page 1 Showing 1-20 of 159 reviews
  • Rated 1 out of 5 stars

    Poor customer support from sony

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     

    Bought this TV on 3/12 X800H even when it had bad reviews hoping sony has the quality of those days. Panel broke on its third week for which warranty is not covered under 1 year. Chatted with sony customer care about how to fix as there were no authorized service centers in Maryland & DC area. Also how much it would cost to replace the broken panel. The sony customer support representative answered to check yellow pages for more information as he did not want to misguide me. I really got confused if this is really sony. Sony product does not have to quality it use to have those days. No more sony. Maryland and DC buyers give a thought going for extra warranty so you do not have to deal with the poorly managed sony support services. Regret buying a sony product. Very horrible experience during this lockdown time. Hope everything gets better for all of us soon.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shiva,


      Thank you for purchasing and choosing our Sony X800H Ultra HD Smart TV.



      We’re saddened to see the damage on your unit after a few weeks of use.



      The limited warranty of your X800H TV does not cover any kind of accidental or physical damage. You may take your unit to an authorized servicer for evaluation to determine the out of warranty repair options available.



      We’re sorry that the help you previously received did not get you to a resolution. We’d like to help you out again.



      May we contact you to directly assist? If so, please email the below information to socialsupport@am.sony.com or call us at 1-800-222-7669.
      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:

      Sony TV Model Number:
      Additional Information regarding your experience with the X800H.



      We are sorry for the inconvenience and hope to speak to you to resolve this matter.

      Sincerely,
      Sam Sony_US

  • Rated 5 out of 5 stars

    Excellent

    |
    Posted .
    Owned for less than 1 week when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Exactly what I was looking for the remote is great with lots of features and also controls my Apple TV. The 4K HDR tv looks amazing on tv and my ps4 can’t wait to use it with the PS5 when it comes out.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice picture and great sound Smart tv.

    |
    Posted .
    Owned for less than 1 week when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Picture, Sound quality
    Cons mentioned:
    Apps

    I find this tv having more capability to accommodate a broader range of tastes with extra features. I’m impressed with the sound as well. There’s was a small issue with you tube app freezing but I unplugged and then plugged back in and worked fine again. Sofar so good.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV of champions

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Picture
    Cons mentioned:
    Price

    Great size, great picture & brightness settings, “bougie” remote, the voice control actually is really nice to have. My SO says gaming on it is fantastic, and even my fav older shows look crisper on it. The feet of the stands are pretty long, so it’s hard to find the right table/stand to set it on. Might be better to put it on the wall. Price was a downfall but I don’t regret it, I think it’ll last a while, while my SOs LG is already losing pixel quality after a few months. Average for value because I’d like to see how it does over more time. Jeannies bottle has never looked so nice haha

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best picture ever...

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Picture

    This TV is my 5th Sony and like all of my previous purchases, this TV has the best picture of anything I have seen... I recently dumped Dish for YouTubeTV and wanted a new larger smart TV instead of using the Amazon Fire devices... This was truly plug n play and set up in about 5 minutes... I have a Vizio 5.2 Soundbar connected to it and works perfectly... The Android-based Sony is very convenient and easy to use... I would recommend this TV for anyone to purchase based on my experience...

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great TV, but.......

    |
    Posted .
    Owned for 1 week when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    Pros mentioned:
    Color, Picture, Sound quality
    Cons mentioned:
    Remote

    Definitely the best picture and sound I've ever had. This replaced an 8yr. old Samsung. Picture is sharper compared to HD, and the color is rich but also more natural. I could even tell the color of the eyes of a local newscaster. Since I have a significant hearing loss and hearing aids do not reproduce all sounds accurately, I'm not the best judge for the sound. But I did notice that I could set it for better clarity than my Bose sound bar. Hooking up my old Panasonic dvd player and my Roku device was a snap. Remote isn't quite as handy as Samsung, but Sony's guide feature was far, far better. Now, for the irritating part. Sony seems to assume that almost everyone will hang their set on a wall. Mine goes in an armoire, so installing the two pairs of feet was a necessity. Should have been easy; each pair of feet has a tang that slips into a slot on the bottom edge of the screen. But you must install two screws to hold it in place. Sony decided to save a few pennies by making you supply your own screws. Having sold hardware for 12 years and having a well-stocked hardware store nearby kept this from being a major problem. But how many other buyers were frustrated by this practice. Still, I highly recommend this model. Just be prepared to buy screws, size 4mmx10mm (metric size). And pull out your Spanish/English dictionary to read the registration card.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great as a 4K PC monitor

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Not all TVs make good PC monitors: you need a TV that supports 4K 60fps over HDMI and 4:4:4 chroma subsampling. This TV does both and even supports HDR video if you graphics card and OS do as well. It's also very good as a calibrated monitor for photo editing: the "Photos" picture preset is quite close to sRGB and calibration made minor changes. I run two 43" Sony TVs as monitors for my PC and, once you've tried that, you'll never want to go back. FYI, most graphics cards these days have only one HDMI output, but an ACTIVE DisplayPort to HDMI adaptor will run the TV at 4K 60fps..

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent for Gaming

    |
    Posted .
    Owned for 2 months when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    I bought this TV to play my PS4 in 4K HDR, and the games look and sound amazing! The images look great! I have set of Logitech computer speakers hooked up to the audio port and can control the volume using the remote. I leave the speakers at full volume and adjust the volume of the TV output. Being able to control the speakers using the remote is one of my favorite features. I would highly recommend this TV if you have a set of computer speakers hooked up to your TV and are looking for an excellent TV to play on a PS4.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sony is not all the hype they make it out to be

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     

    I had never owned a Sony tv before and I was so excited to finally own the “best of the best”. I bought 2 of them. But, in the end I was really disappointed. It’s a good tv but not sure if it’s worth the price. It’s supposedly a so called “smart tv” but it’s not so smart. I tried everything to watch Hulu on it, including hard wiring the tv to the modem because there was so much lag when I used the WiFi, but that didn’t even work. I spent hours on the phone numerous times with Best Buy, cox communications, Sony and Hulu representatives and no one could help figure out the problem. I even upgraded my internet speed, but it still didn’t work. I was able to watch Disney plus and Netflix without a problem but Hulu constantly buffered and lagged too much that I had to end up buying a Roku stick in order to watch Hulu. Once I installed the Roku, it worked just fine without any buffering, but what’s the point to have a smart tv if it doesn’t work and you have to get a Roku stick anyway? Basically what I learned from all the phone calls, was that Sony’s WiFi hardware is crap. It’s a good tv but not sure if it’s worth twice as much as what the competition costs and if you think it’s a smart tv your wrong because if you want to watch Hulu and not have it buffer and lag every 5 minutes then you need to buy a Roku stick also. I don’t think I will spend twice as much next time to get a Sony, as the competition was just as good and you save money!!

    Features

    Quality
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great size for the bedroom!

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Just moved my previous 43 inch Sony - just a couple years prior model - to my wife’s office, so... perfect opportunity to upgrade to this one. Very pleased again. Even better picture, put on same fully extendable wall mount, so it gets close to the edge of the bed. Couldn’t really justify going any bigger. Rigged the new 4K Apple TV on the back. And love the pairing with the new Sony HT-Z9F sound bar. All controlled with the one Apple remote... Amazing!

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    This is my third Sony Bravia TV in 14 years and while I found this TV great in the sharpness of the picture and the sound from the TV speakers good, I have found it odd that each of the TV has less and less inputs. My first Bravia (model KDL-26S2000) had 7 inputs, my second (model KDL40W600B) had 6 and now this one has 5 and one of them is a 3.5 mm to composite cable which I have yet to find one that will work (i purchase 3 so far).

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very pleased!

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    We have had this for a month and a half. It’s our first 4K tv. It replaced an HD LG of the same class. We have a small house so this is the perfect size. Because of the COVID virus, the store was closed, I had a telephone conversation with one of Best Buy’s consultants. He recommended the Sony, which was on sale. We are very pleased and await the return of live sports.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Remote has no backlight?

    |
    Posted .
    Owned for 1 week when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    Love the TV and the fact that the remote controls all my additional boxes. Only issue Is for the money you are paying for it the remote does not have a backlight. So if you are watching a movie in dark conditions you can’t see the remote control buttons because they do not light up...bummer. Maybe in the future Sony will come out with one and will allow current customers the chance to upgrade their remote!

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent TV for the price!

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    We are extremely pleased with our choice! Given the limited space we have, this truly seems like the best available... Yes the speakers are not great, but we will have a soundbar hooked up shortly, so it won't matter. The picture is flawless and to me that should be the only basis of comparison... Was watching golf the other day (a rarity for me) and it really gave me an idea of how nice the picture quality is... I would recommend this to anyone looking for 43" UHD

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth buying on phone w help, Curb pickup perfec

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    I have not selected a product like this, on the phone to the West Hartford Best Buy before. The girl was very helpful and knowledgeable. The SONY TV is just what I expected. When I could not get it to be coordinated with Comcast, the Geek squad put me on the right track. From there, Comcast finished the job of what I had to do, again by phone. It was a pleasant purchase.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great set for my study.

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Sony quality at an affordable price. All the latest features you expect from a smart tv with a Sony quality picture and sound...this meets all my expectations and more than serves its intended purpose to keep me connected without necessarily overwhelming the space (my home office). I am a longtime Sony customer, and this latest generation of Sony televisions will keep me coming back for more.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love Sony!

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    I bought this TV for my son's 7th birthday. He was so excited to connect the PS4 in his room. I had order it for same day pick up. Employees were quick and efficient. Only complaint I have is the screen was loose/pushed in on the left side. Came this way. TV looks fine but will it affect the TV later???

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great viewing tv

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    43” Sony x800h is a great tv if you’re looking for a smaller tv . I mounted on wall in master bedroom. I bought recommended wall mount for this tv . It was a easy mount. The only problem it doesn’t get tv close to wall. Other than that great tv

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good TV - would buy again

    |
    Posted .
    Owned for 2 months when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    This is a very good TV for the price. It has a great picture and sound, along with multiple HDMI connections. It is relatively lightweight - so it should be relatively easy to mount on the wall.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JimTX, congratulations on getting your new TV. We're thrilled to hear you're loving the X800H TV picture and sound quality. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. It can also easily be mounted on the wall, for product protection and safety reasons, we strongly recommend that the installation of your TV on the wall be performed by qualified professionals. Thanks for sharing your feedback. Erin Sony_US

  • Rated 5 out of 5 stars

    Happy Camper

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    I purchased a new Sony TV, but inadvertently pulled a plug from the back of the TV and hence was unable to watch TV. The Geek Squad came and fixed the cable and also helped explain the use of the remote for Netflix disk use.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
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