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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1365 reviews

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Rating by feature

  • Picture Quality

    Rating 4.6 out of 5 stars

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Brightness

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers recognize the 43" Class X800H Series LED 4K UHD Smart Android TV for its exceptional picture quality, with many praising its crisp and clean display. The TV's easy setup process is also widely appreciated, making it a user-friendly choice. While some users have concerns about the remote control's intuitiveness and a few have reported screen issues or a short lifespan, the overall positive feedback on the TV's picture quality and user-friendly features make it a popular choice among consumers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 1,365 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Wonderful TV!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality picture. Good network connectivity

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JimC, We're thrilled to hear you're enjoying the X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love SONY

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic picture. So glad I waited for this years model!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Buy & Picture

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Buy and picture. Great size for our bedroom.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Frazier74, That's Great! We're glad that you are happy with the picture of this X800H TV. Good to know that this TV fits in the bedroom. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Vivid picture

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup. Very pleased with the picture quality.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Clear picture

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has all the bells and whistle’s and a crisp picture.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Johnm12, We're thrilled to hear you're enjoying the X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great. Tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice tv highly recommended great picture and sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Buschmms18, Awesome! We're thrilled to hear you're enjoying the X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. Regards, Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Good TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This set is slightly larger than our last one. The sound quality is good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Awesome, We're very grateful for this positive feedback! Good to know you like the sound quality of your new X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Great TV for a small apartment.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this TV. The color and sound are terrific!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi cici143, we're glad to hear you like the X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thank you for shopping Sony! Erin Sony_US

  • Rated 4 out of 5 stars

    Great SMART TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my 93 year old father. It is great for clarity, options...etc. The only thing is, it is too challenging for dad at his age to grasp the many platforms that it offers. I have had to answer many questions and will continue to do so as long as dad lives. I have had to learn the tv quickly so I can diagnose where he is and get him out and to the platform that he wants to be in.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AGmywholelife, We're thrilled to hear you're enjoying the X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Good Picture

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High Quality Sony Product - Always a good buy if you can find it in stock.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Revi, Awesome! We're glad to hear that you appreciate the quality of this X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thank you for sharing this feedback. Jay Sony_US

  • Rated 5 out of 5 stars

    Sony a winner

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent value on the Sony Smart TV. It practically talks to me, runs my apps, and can work with my android phone though I have not yet set it up. I use a wall mount from Sanus to safely anchor to the wall in a bedroom. A good purchase for my needs and bright and crisp picture definition.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jbeanie,

      Thank you for the 5-star rating. We're glad you like the picture quality and smart features of the television. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster.

      Thank you again for choosing Sony!
      David Sony_US

  • Rated 4 out of 5 stars

    Good tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good tv for the money got this tv for my mother and she loves it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mark, We're glad to hear that you love the X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thank you for choosing Sony! Jay Sony_US

  • Rated 4 out of 5 stars

    YOU CAN'T BEAT A SONY

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THIS TV REPLACED THE ONLY SONY THAT I HAVE HAD FAIL SINCE 1971. I HAD A LITTLE DIFFICULTY SETTING IT UP BECAUSE I DIDN'T RTSS (READ THE SCREEN STUPID). AFTER I FIGURED OUT EWHERE MY PROBLEM WAS, THE FACTORY SETUP NEEDED ONLY SLIGHT ADJUSTMENTS. I ENDED UP WITH ONE OF THE BEST SCREENS THAT I EVER HAD.

    I would recommend this to a friend
  • Cons mentioned:
    Bluetooth

    Rated 1 out of 5 stars

    Be Aware: Blue Tooth Is NOT Supported

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Blue Tooth Per Sony is NOT Supported on the XBR43X800H I called Sony Tech Support today and they referred me to this support article. https://www.sony.com/electronics/support/articles/00159290 My plan was to connect the output sound to a Bose Sound Wave System This is amazing. Blue Tooth has been around for 15 + years and Sony can not support it on a new 2020 internet ready TV. A $200 LG system from Walmart supports blue tooth, so why can't Sony I am boxing this back up and returning to Best Buy to get my $700 back

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NCHighCountry,

      Thank you for choosing and purchasing our Sony X800H Ultra HD Smart TV.



      The TV does not natively support Bluetooth audio out (mainly used for headphones). This feature may work with a compatible external USB Bluetooth Adapter or 3rd party Bluetooth applications that can be downloaded from the Google Play Store.



      For connections to a sound bar or sound system, we recommend using HDMI via ARC port from the source to the TV.


      May we contact you to help? If so, please email the below information to [email protected] or call us at 1-800-222-7669.
      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:

      Sony TV Model Number:
      Additional Information regarding your experience with the X800H.

      We are sorry for the inconvenience and hope to speak to you to resolve this matter.

      Sincerely,
      Vincent Sony_US

  • Rated 5 out of 5 stars

    Excellent compact 4K TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 43-inch Sony X800H is an excellent 4K TV with high build quality, good contrast and color accuracy for non-OLED panels, and equally importantly an easy-to-use UI. It even has built-in Airplay feature so that I can easily project what's playing on my iPad to the TV screen.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi UserA2,

      We appreciate the positive feedback. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thank you for choosing Sony and enjoy your TV!

      Regards,
      David Sony_US

  • Rated 4 out of 5 stars

    Best 4k hdr for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic for my ps5 and hdr looks amazing . Best TV for the price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Elkido122,

      We're thrilled to hear you're enjoying the X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback.

      Regards,
      David Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very decent and exactly what I am looking for. Happy with purchase

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mezo, That's awesome! Good to know that this is what you're looking for in smart Android TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not Bad. The purchase Item (Sony TV). Didn't Have Certain Connection Needed Built On The TV. I have a Old xbox 360 and my Cables ( 3 incerts / Red, White, Yellow ) There Wasn't a Spot for Them. I Had to Buy a 2 End ( HDM1 ) cable for it to Work. But That's The Only Issue.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Strange, thank you for purchasing our X800H 4K HDR LED TV.

      We are sorry if you have to purchase an HDMI to connect your Xbox with an RCA connection cable. You can use a 4 pole mini-plug RCA conversion cable (Analog Extension cable) to connect it to the X800H. Please check this link to follow the instructions on which type of connection you want to use.

      https://www.sony.com/electronics/support/articles/00231650

      With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. Thanks for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Sony TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great TV for the money. Excellent picture and sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SonyTV,

      We are glad you like the picture and sound quality of the TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    JC loves his Sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The remote is great! The TV is really nice. I love this device. I have Wifi and an HD antenna. It's just what I wanted. and I love how it turns off after no use of the remote. It's my bedroom TV and I think it knows when I fall asleep, then it turns off. Smart freakin TV

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jcinlauderdale,

      Thank you for the positive feedback. We are glad you like the smart features of the television. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. We also appreciate your time to share your experience with the remote control. Please be assured we take this feedback very seriously and continuously strive to improve our products.

      Thank you for choosing Sony and enjoy your TV!
      David Sony_US