Customer Ratings & Reviews
- Model:
- XBR43X800H
- SKU:
- 6400729
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the 43" Class X800H Series LED 4K UHD Smart Android TV for its exceptional picture quality, with many praising its crisp and clean display. The TV's easy setup process is also widely appreciated, making it a user-friendly choice. While some users have concerns about the remote control's intuitiveness and a few have reported screen issues or a short lifespan, the overall positive feedback on the TV's picture quality and user-friendly features make it a popular choice among consumers.
This summary was generated by AI based on customer reviews.
need a fix
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my tv is giving me lots of problems and i need technical assistance to get the channels to work with my wi fi unit. I am constantly losing wifi but my apps work ok. So please give me a call at 2123691705 to set up a vendor meet and help me get my Sony tv up and running. Angelo Carrion
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi troublesome, We are sorry to hear about the Wi-Fi connectivity issue you are having. Let's try to isolate and resolve this issue by following the troubleshooting steps on the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-43x800h/articles/00184183
Also, make sure that the latest firmware version is installed on your TV.
May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X800H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam
NICE TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LIKE THE TV, WISH THE SPEAKERS WERE BETTER ,OVER ALL THE TV IS NICE , I DID BUY A SUROUND BAR ALSO BUT IT KEEPS DISCONECTING FROM THE REMOTE SO I HAVE TO USE SEVERAL DIFFRENT REMOTES , TILL I GET THAT FIGURED OUT ,ITS A PAIN .
I would recommend this to a friendBrand response from SonyListens
Posted .Hello NICEtv,
Thanks for the feedback. Is it a Sony home theater system? If there is something we can help you with, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
I love the 4K clarity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are happy with the TV, especially not that we can both listen with our headphones and set the volume to what each of us like. The 4K videos are amazing. We can see the streaming text on the bottom ot the Weather Channel much better now.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dave21, Awesome! We're glad to hear that you are happy with the X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. Jay
On time, well done and no issues!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.have always been pleased with purchases from Best Buy and their service is excellent. Recently purchased and installed a TV for my husband in an assisted living facility and it was done on time and set up without any issues. thanks Best Buy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sallyg, Awesome! We're thrilled to hear you're enjoying the X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. Regards, Erin
Good TVs for any room in the house!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am so happy with this TV. I also have a 65in Sony Bravia so when I bought the one I'm reviewing I went for the same model but in 43 in for my bedroom. I couldn't be happier with both TVs.
I would recommend this to a friendSharp, nice color and worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The resolution on this tv is very good. If you're using the android interface, it's very intuitive and easy to setup. The one touch connection to your modem is quick. The voice command is pretty reliable. I have had moments where did get confused, but for the most part works well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jsr63,
We're thrilled to hear you're enjoying the X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster.
Thank you for choosing Sony!
David
There's nothing like a SONY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have always owned Sony television. My first one when HD was fairly new & spent $2400 on a 32" that weighs 35+ pounds. After a few more years I past it onto my son. Never a problem Yes, you will pay more for a Sony but I think it is worth and find good deals on year old tv's. I gave this TV 3-stars not there is any issues with it but because I purchased a Open-Box Excellent-Certified (professionally Cleaned) one. They forget to clean this one. Fingerprints on screen which I cleaned up. All items, no covering on tv. I think is was shortly used because batteries were in remote. No problem with set up or connection with internet. Two other Sony's in house.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi wacky, we’re so happy and appreciative to hear that you are a long-time Sony Fan! We are glad to hear that you do not have issues with the TV. Thank you for choosing Sony! Erin
Great picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to be a great TV in the few short weeks we have had it. Was a bit thrown when it want you to use a Google account to set the thing up (which I passed on-I am not a Google user) but otherwise an pretty easy setup I prefer Sony TV products. I have owed quite a few over the years.
I would recommend this to a friendGreat TV. Had an Issue 18 months later
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony is the Best.. Mainly because it has the X1 Chip and its the Google Android OS. 18 Months later, I had an issue with Half the SCreen going Dark. I bought the 5 Year Geek Squad Warranty.
I would recommend this to a friendNot made for old untechie folks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were not aware of the changes of this Smart TV stuff . We had the same model before and figured we would just plug the new one in & be back in business , WRONG !!1 Kind of wished the salesman had mentioned what we were into . Not smart enough , Al
I would recommend this to a friendBrand response from SonyListens
Posted .Hi nicetvifyoursmarterthenit,
Thanks for the feedback. You may find this manual helpful on how to familiarize yourself with the function of the television. Use this Help Guide if you have any questions on how to use your TV.
https://helpguide.sony.net/tv/husltn1/v1/en-003/index.html
With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. We appreciate the positive feedback and thank you for choosing Sony!
Regards,
David
Perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV for the value and very user friendly. I not much for smart controls but this TV has me exploring and enjoying a whole new realm. Love it. It's a Sony, can't go wrong!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, SCPOBogey, We are glad that you are enjoying your new Sony X800H TV! You can enjoy cinematic thrills at home. Dolby Vision brings scenes vividly to life, while Dolby Atmos fills the room with immersive surround sound. You’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display with your new X800H. Thank you for choosing Sony! -Vincent
Good Value. It's no OLED, but that's OK for the $
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice enough. Easy set-up. I've got a beautiful LG OLED in the living room so tough to compare this one to it. Screen has a nice matte finish to it so it's not too reflective. Wish it were a bit crisper, but perhaps I just need to tweak the settings. Good value.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi fitzpb,
Thanks for the feedback. We're thrilled to hear you're enjoying the X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster.
Thank you for choosing Sony!
David
Cannot best the quality of Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased a Sharp brand about 7 years back to replace a Sony that we had from 20 years prior. Mistake. We should have gotten a Sony.
I would recommend this to a friendSony Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony reputation remains in tact with this 4K model. Easy set up with Apple wireless and other HDMI devices. Over the air tuner picks up over 60 channels with non-amplified Insignia antenna. Good for smaller room or bedroom.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joeluckyman, Amazing! Good to know you had an easy time setting up the X800H 4K HDR TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. Jay
Happy Camper
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a new Sony TV, but inadvertently pulled a plug from the back of the TV and hence was unable to watch TV. The Geek Squad came and fixed the cable and also helped explain the use of the remote for Netflix disk use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RetiredDoc, We're thrilled to hear you're enjoying the X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. Erin
- Pros mentioned:Picture quality
Disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am giving this item a 1 star review based on the sole condition this was allowed to be sold. I bought this as an Open Box Certified product. It was said to be free of defects and damage and like new. The tv I received was far from that. For starters, the remote reeked of cigarette smoke so much so that I couldn’t even have it near me. There was obvious pixel damage in the screen. One spot was as large as a fly. This product also was supposed to be reset to factory settings. That was far from the truth with this one. The previous users info was all present. It was still logged in to their google account, Netflix, etc. and all the apps they had downloaded was still there. Talk about a privacy risk! The picture itself is great. I returned this and bought it brand new elsewhere.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi laura,
We regret to hear that the TV had to be returned. Please be assured we take this very seriously and continuously strive to improve our products. Thank you for sharing your feedback. Regards, Erin
Most satisfied.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had a Sony TV for 13 years without a problem. My 2nd TV (not naming which) gave me much trouble. Therefore I decided to go back with Sony and am very happy that I did. I am definitely a Sony customer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Reezy, Awesome! We're glad that you are happy with this X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thank you for sharing this feedback! Jay
Great for visitors
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t taken the television out of the box yet. I used to be into Sony before Samsung and thought I’d try it again. It’s for a spare bedroom, so no rush. I liked there products before and still have them in that room and my products have to match in each space
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tweety66, Awesome! We're glad to hear that you like this X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. Jay
Sony Smart TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was my first "Smart TV" and I love how you can connect to the internet to download various apps. The picture resolution is amazing and fortunately I purchased it just in time for the Super Bowl.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rock,
You made the right choice with the Sony X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Picture quality
It's Just Fine - When It Works
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is, by far, the worst TV I've ever had. Don't get me wrong, it's a decent picture, but that's about it. Without going into the details of everything that's bad about it, let me list the 3 major defects. 1. Sometimes it just doesn't boot up. I have to physically go yank the power and plug it back in to get the thing to turn on. Insanely frustrating! 2. Audio quality is inconsistent. Sometimes it's just warbly and/or jittery. My network connection is fine. 3. It's too bright - even on the minimum setting.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi HBTechGuy,
Thank you for choosing and purchasing our X800H Ultra HD Smart TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
Several conditions may cause a power issue that prevents your TV from turning on. If you experience power fluctuations, such as brownouts, blackouts, or temporary power loss, these conditions should be resolved before troubleshooting the TV. If plugged into a power strip or surge protector, unplug the power cord and plug it directly into the wall outlet. If the TV turns on, the issue is with the power strip or surge protector.
For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David