Customer Ratings & Reviews
- Model:
- XBR43X800H
- SKU:
- 6400729
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the 43" Class X800H Series LED 4K UHD Smart Android TV for its exceptional picture quality, with many praising its crisp and clean display. The TV's easy setup process is also widely appreciated, making it a user-friendly choice. While some users have concerns about the remote control's intuitiveness and a few have reported screen issues or a short lifespan, the overall positive feedback on the TV's picture quality and user-friendly features make it a popular choice among consumers.
This summary was generated by AI based on customer reviews.
Syncing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the TV a lot , I'm having problems syncing sound and picture, I have upgraded my modem and router, thought that solve the problem not yet.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bobs, Awesome! We're glad to hear that you like this X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. We value your feedback regarding the sync of the audio and video of this TV. To improve the performance of this TV, we recommend that you always update the TV to the latest software version.
If you still encounter the issue, please follow the troubleshooting steps from the link below.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-43x800h/articles/00026069
Thank you for choosing Sony! Jay
Great improvements
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The processing to get results took way too long. The techs were good but the overall processing was horrendous and the wait times were ridiculous.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Soggy, We apologize for the inconvenience. We appreciate your feedback regarding your review with the processing of this X800H TV. We value your feedback and have taken it into consideration for future product development. Thanks. Jay
TV purchase at BestBuy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV, excellent soundbar, very knowledgeable sales associate. Thanks. Prices are competitive with online retailers. No complaints.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Georgeofthejungle,
We are glad that you are happy with your purchase. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. We also appreciate your time to share your experience with the remote control. Please be assured we take this feedback very seriously and continuously strive to improve our products.
Thank you for choosing Sony!
David
Love my new Sony!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's everything I hoped for to replace my 7 year old Sony TV- great resolution, integrates well with my new Sony components and Apple TV.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ButterflyWoman,
Awesome! We're thrilled to hear you're enjoying the X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback.
Regards,
David
Dissatisfied customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately the Sony XBR 43X800H spontaneously turns on. The issue began a few days after installation. Several calls to Sony Tech Support Level 2 have not resolved the issue. The only external devices include an Xfinity X1 cable/DVR box and a Yamaha sound bar. The recommended last resort is a factory reset, which does not guarantee a fix. And I paid Best Buy/Geek Squad to install the hardware and applications, which I would have to redo with a factory reset - money wasted.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello LoryKT,
We are sorry to hear what happen with your television. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Hope to hear from you,
David
Little Glitch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had some occasional glitches where I have had to unplug the power cord to reset the TV. I don’t know why but occasionally it seems like the remote doesn’t get a response.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GrandmaLinda,
Thanks for the feedback. You may also troubleshoot the remote control to isolate the issue. You may find this link helpful.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-43x800h/articles/00132426
Hope this helps!
David
TV
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this Tv to use in my bedroom. I loved the fact that I am able to install and managed non apps outside the default App Store.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there! Thank you so much for sharing your fantastic experience with our X800H! We are so happy to hear you are satisfied with the superb performance & features of this TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster.
Thank you so much for purchasing our X800H and for choosing Sony!
- Romeo
Love It
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this TV, the display is crisp and ultra clear. I use this not only as a tv, but a computer. I love it, can't go wrong with this choice!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JennaCraw, Awesome! We're glad to hear that you love the crisp and ultra clear picture display of this X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thank you for choosing Sony! Jay
Fit perfect in my bedroom
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Size was just right for a bedroom chest. Antenna pick up my local channels which allows me to review the weather before I even get out of bed
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Betty, Awesome! We're glad to hear that this X800H TV fits in your bedroom. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thank you for sharing this feedback. Jay
Buy it, you won't be disappointed!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow! This is a great TV! I have had it for a month now and at first thought the price was a bit high in it's class. It was worth it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jman,
We're thrilled to hear you're enjoying the X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster.
Thank you again for choosing Sony!
David
Never used it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had to return it due to a mix-up in the wall mount. We can't really rate it because we never watched it. We presume it is a good TV.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LylaB,
We're thrilled to hear you're enjoying the X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster.
Thank you for choosing Sony!
David
Opinions
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would you consider purchasing this tv or waiting a few more months for the 2021 model to come out. Sony is still closed and are unable to get any info about the newer model. Thanks
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mrmet, Awesome! We're glad to hear that you purchase this X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. Jay
- Pros mentioned:Picture quality
Great picture, no sound!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is something wrong with the sound system on this TV. It has an echo even with a sound bar. Best Buy has tried numerous times to ‘fix it, but cannot. I am extremely disappointed with this expensive product. Great picture but I am stuck with a TV that I cannot turn the sound up!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Leopards40,
Thank you for choosing and purchasing our Sony X800H LED 4K Ultra HD TV.
We appreciate your feedback regarding the great picture of this TV. However, we're sorry to hear the sound issue on your TV. We released a firmware upgrade to address some of the sound issues. Please make sure to try that first as well by going to help -> system software update ->software update. If you need further assistance, you can follow the instruction below on how to contact us.
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
I had high hopes, but Sony baloney strikes again.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this primarily for use as a PC monitor due to the good review this series received on Rtings. As it turns out this size does not have the RGB pixel structure of its larger siblings. This unit has an RGBW panel which makes for higher brightness levels at the expense of contrast and color saturation. When you are relatively close as one would be to a monitor the additional brightness is fatiguing. I really wish a company would come out with a quality 10-bit RGB panel in the 40"-43" range.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DanTheman,
Thank you for the feedback. We really appreciate the time you took to share so many details about your experience with television. Please be assured we take this feedback very seriously and continuously strive to improve our products.
Regards,
David
Big disappointment
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a 43" Sony 800 series from 2016 that has exceeded expectations, so I was excited to be able to purchase this TV for a $150 discount. My excitement was, however short-lived. The first thing I noticed was how loosely the legs attach, such that the television rocks back and forth with the most miniscule amount of force. Poor build quality for a model that MSRPs higher than any other in this size class. The next thing I noticed was how oversaturated the picture was. The 800h has an IPS panel and and IPS panels are inherently lower contrast/higher saturation, but this one looks particularly poor compared to the set I have from 2016. Likewise, the off-angle viewing was nowhere near as accurate as the 2016 TV, which is quite disappointing for an IPS panel. Also disappointing was the motion handling, This TV exhibits much stutter and judder when viewing 24p content and motion interpolation (smoothing) only induces more artifacting whereas my 2016 Sony handles motion flawlessly. To top it all off, the sound quality is horrendous. My smartphone speaker sounds clearer than the speaker on this television. This may be moot if you use a soundbar, but it is not possible to use a soundbar unless the TV is wall mounted as it will not fit in between the legs. For what it's worth, this TV does have a couple strengths. It is brighter than just about any other model in this size class. It also has a lot of picture enhancements so it may be better for gaming or use as a PC monitor. It just unfortunately performs poorly for TV/movie viewing.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KMan, We regret to hear about this. This is usually not the case for our TVs nor the experience we want you to have. The X800H TV have a robust design which helps prevent any type of damage under normal circumstances.
Please refer to this link for more information about the following measures when securing your TV to a Stand (not supplied): https://www.sony.com/electronics/support/res/manuals/5014/e8c65254f0b9b4a85572b79ff905830e/50148591M.pdf (page 4)
For picture quality issues, please adjust the picture settings to enhance your viewing experience.
REF: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x800h/articles/00190409
For future reference, we can offer assistance on how to set up or operate the features and functions of your Sony TV by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can chat with one of our agents who would be glad to help.
May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X800H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam
Oddity
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is fine but the controls to turn on & off, and the volume located in the back of the screen is very inconvenient.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi none, We're glad to hear you like the picture quality of the TV. We appreciate your feedback about the inconvenience of pressing the controls on the back of the screen. All the buttons on the back are actually accessible by using the supplied remote control. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for choosing Sony! -Sam
Wonderful TV
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the features you get with Android TV. This tv has a Bluetooth remote which makes a huge difference in everyday use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BuyerX, We are thrilled to hear that you love the features of your new Sony Bravia TV, especially its Bluetooth features. Take note the TV does not natively support Bluetooth audio out. This feature may work with a compatible external USB Bluetooth Adapter or 3rd party Bluetooth applications that can be downloaded from the Google Play Store. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. You can also enjoy cinematic thrills at home. Dolby Vision brings scenes vividly to life, while Dolby Atmos fills the room with immersive surround sound. Thank you for choosing Sony! -Vincent
VERY PLEASED WITH OUR NEW SONY TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WE ARE VERY PLEASED WITH OUR NEW SONY 43". YOU CAN ALWAYS COUNT ON BEST BUY FOR A GOOD PRODUCT AND A GOOD VALUE
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EMELIA, we're glad to hear that you are happy with your new TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster Thank you for choosing Sony! ~Earl
2nd Sony Bravia, first one still working well,
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.purchase experience taking into account the current covid problem was overdone. takes away the opportunity for comparison shopping and multiple item purchases and rushes the customer
I would recommend this to a friendBrand response from SonyListens
Posted .Hi wildgoose, Awesome! We're thrilled to hear you're enjoying the X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. Regards, Erin
Solid picture quality from Sony
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful TV with wide viewing angle. Fits perfectly on standard cantilever wall mount. Sony color realism never disappoints.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello simpleclarity, We are glad that you like the picture quality of your new Sony Bravia LED TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. You can also enjoy cinematic thrills at home. Dolby Vision brings scenes vividly to life, while Dolby Atmos fills the room with immersive surround sound. Thank you for choosing Sony! -Vincent