Customer Ratings & Reviews
- Model:
- XBR43X800H
- SKU:
- 6400729
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the 43" Class X800H Series LED 4K UHD Smart Android TV for its exceptional picture quality, with many praising its crisp and clean display. The TV's easy setup process is also widely appreciated, making it a user-friendly choice. While some users have concerns about the remote control's intuitiveness and a few have reported screen issues or a short lifespan, the overall positive feedback on the TV's picture quality and user-friendly features make it a popular choice among consumers.
This summary was generated by AI based on customer reviews.
Fair to Go
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The image is very good, other than that it is OK based on the overall cost.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Biged8388,
Awesome! We're thrilled to hear you're enjoying the X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback.
Regards,
David
SONY TVS ARE NO LONGER A BENCHMARK
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this Sony unit as well as a Samsung unit in 2020 during the pandemic. The Samsung is by far a better quality unit. I have had persistent issues with connectivity to WiFi service while the Samsung had none.
No, I would not recommend this to a friendDoes the job
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price I think this is a good TV. I can't say that I am blown away by it. It has a nice selection of apps. Sometimes the internal software seems to freeze up and I have to unplug it to do a full reset, then it works fine again. I would probably go with Samsung if I have to buy another TV.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AmazonIsBetter,
Thank you for sharing your experience so far using your X800H LED 4K Ultra HD Smart Android TV. We're glad you appreciate the features especially the huge range of apps from Google Play Store that make your life more fun and entertaining.
We're sorry to hear about the slow, unresponsive, or freezing issue of this TV. We value your input and appreciate your feedback. Sony takes into consideration all feedback to improve the performance and quality of our products and services. To make sure your TV runs as smooth as possible, we highly recommend downloading and installing the latest software for the TV. You might also consider checking your internet connection speed to ensure it meets or exceeds the recommendations:
Recommended for SD quality - 3.0 Megabits per second
Recommended for HD quality - 5.0 Megabits per second
Recommended for Ultra HD quality - 25 Megabits per second
Notes
• Your streaming service provider can provide specific recommendations for their service.
• If your internet speed does not meet the recommendations, contact your internet provider for help.
If the issue still occur, perform a Factory Data Reset: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-43x800h/articles/00159487
If the issue is still unresolved, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks for shopping Sony!
Sincerely,
Jess
Love this tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv for the value. Very good and easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi tracy, Awesome! We're glad that you value this very good X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. Jay
- Pros mentioned:Picture quality
not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this tv does is not worth asking price,.. no auto game mode.. the motion rate looks bad.. the colors are nice n bright,but there is always a grainy look.. overall you can do a lot better for cheaper.. dont buy this just because your a sony fan.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi jacops, We are sorry to hear that the television did not live up to your expectations. Please be assured we take this feedback very seriously and continuously strive to improve our products. If there is something that we can help you with, please email us at [email protected] with the following details: Name: Best Buy Username: Model Number: Issue: Telephone Number: Happy to help, David
- Pros mentioned:Color
Disappointing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this product a month ago with great hope. It was easy to set up, had great color, and I looked forward to many years of enjoyment. I saw it advertised as suitable for a kid room, so I thought nothing of putting it in my combination sun room/kid room. 3 weeks after I purchased the tv, my 7 year old grandson tossed a cloth covered toy across the room which hit the bottom of the tv screen. Now, I have a 3 inch wide line going from bottom to top of my screen, and I feel this is the worst investment I ever made. If you purchase this, use it in a den, study, or adult bedroom, but not in a kid room. The screen is too fragile for kids.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Butch,
Thank you for choosing and purchasing our X800H Ultra HD Smart TV. We are sorry to hear what happen with your television. The limited warranty of your XBR43X800H does not cover any kind of accidental or physical damage. You may take your unit to an authorized servicer for evaluation to determine the out-of-warranty repair options available. Check the link below for more details.
https://us.esupport.sony.com/support/s/service?language=en_US
If in case you need further assistance with the repair, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Not the best Bravia we have owned
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve had this TV for a little while now and several times we have had issues being able to turn it off. It turns off and then comes right back on. We have unplugged it and tried to reboot it, don’t know if we would go with this model again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi 2hrtriptoreturn,
We're sorry to hear what happen. We recommend connecting the power cable directly to the walloutlet, not in a power strip or extension cord. Also, several conditions may cause a power issue that prevents your TV from turning on. If you experience power fluctuations, such as brownouts, blackouts, or temporary power loss, these conditions should be resolved before troubleshooting the TV.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-43x800h/articles/00023331
Regards,
David
sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.hey all you people shopping at best buy nice tv easy setup.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sonytvatbestbuy,
We're thrilled to hear you're enjoying the X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster.
Thank you for choosing Sony and enjoy your TV!
David
Good value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this TV but the sound quality isn't as good as its predecessor.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Carolyn, We're thrilled to hear you're enjoying the X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. Erin
Open box. Good price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sorry I haven’t set it up yet. But it is exactly what I wanted
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stretch,
We're thrilled to hear you're enjoying the X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster.
Thank you for sharing & please be sure to let us know how the set up goes.
Thank you for choosing Sony!
David
TV
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great 4K tv as a starter for gaming and streaming!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi megapaladin,
We are glad you like the 4K quality picture of the television. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thank you for choosing Sony!
Regards,
David
TV Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice quality display and ease of use for SmartTV features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dennis,
We're glad that you like the picture quality and the smart features of the X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster.
Thank you for choosing Sony!
David
Sony 43" X800H
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Menu system works well and is intuitive.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BillZ,
We are glad you like the user interface of our Sony TV. We're thrilled to hear you're enjoying the X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster.
Thank you again for choosing Sony!
David
Doesn't Last
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 2.5 years then went out. Good TV while it lasted. Warranted for only 1 year.
No, I would not recommend this to a friendSony Bravia 43 TV cannot connect to the Internet
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV cannot directly connect to the internet no matter what I’ve tried. I can only watch shows when it was connected to a Cable Box but once I removed the cable box and attempted to connect the Sony TV directly to apps such as Netflix or Showtime or any other app, I get an error there’s no internet. I have an older Samsung TV in my bedroom that has NO PROBLEM connected to the internet via my home network. I’ve been on the phone for hours with Sony Tech Support with no success. Best Buy Customer Service is basically useless when I called them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Gina,
Thank you for choosing and purchasing our X800H 4K UHD Android TV.
We are sorry to hear that you're unable to connect the TV to the internet. This is definitely not the experience we want you to have with our premium TV. We’d love to help you troubleshoot your problem by isolating your sources and understanding your connections.
In the meantime, please perform a network diagnosis if the TV cannot connect to the internet.
Reference: https://www.sony.com/electronics/support/articles/00184280
We also recommend checking and making sure the software version installed is updated. To check the version,
Press the HELP button on the remote.
On the TV screen, the software version number is shown below the model name.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Erin
Sony atv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It a great Sony Television ... at a Great price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kenyabless, We're glad to hear you feel that the X800H is worth its price! With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. -Sam
Nice tv, a bit overpriced
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for my bedroom. Good tv, a bit overpriced.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 59417Guy, Awesome! We're thrilled to hear you're enjoying the X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. We’ve also taken note of your feedback on the price. Thank you for choosing Sony! Erin
On a clear day
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture not as clear as my other three Samsung TVs!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Connie, Thank you for taking the time to review the X900H. Sony takes all feedback seriously. Rest assured that this will help us improve our products. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. We value your feedback regarding the picture quality of this TV. We would like to clarify if the issue occurs on all of the sources or the built-in applications on the TV like Netflix or YouTube. Picture settings is more of a personal preference. The quality of the source is also a big factor in getting an excellent picture quality. You can also make a few adjustments in the settings to enhance the picture quality. For streaming, quality depends on the original video provided by the video content provider and your connection bandwidth. To enjoy watching Internet streaming videos, a network with a fast and stable line speed is necessary. In general, speeds that resemble the following are necessary:
Streaming standard definition (SD) Internet video: 2.5 Mbps
Streaming high definition (HD) Internet video: 10 Mbps
Streaming Ultra HD (4K) Internet video: 25 Mbps
If you are watching from an external output like a cable box or your blu-ray please make sure that you have enabled the Enhanced Format setting on the TV. When you watch 4K picture with High-Quality, use a Premium High Speed HDMI Cable(s) that supports speeds of 18 Gbps. For details on a Premium High Speed HDMI Cable(s) that supports 18 Gbps, please refer to the cable specifications.
You may refer to this link for further information about the HDMI signal format of the TV.
https://helpguide.sony.net/tv/husltn1/v1/en-003/04-09_02.html
Thanks for choosing Sony.
Regards,
Jess
Exploring the different functions on the remote.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Getting comfortable with the remote.
I would recommend this to a friend- Pros mentioned:Picture quality
Smart TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV works okay nice picture and sound However I still have not been able to set it up completely There were no directions Apparently it should only be sold to tech savey young people
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Harry, Thank you for the feedback on your experience with your X800H. We're glad to hear you appreciate the picture and sound quality of the TV. We regret to know you're having some difficulties setting up the unit.
For future reference, we can offer assistance on how to set up or operate the features and functions of your Sony TV by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can chat with one of our agents who would be glad to help.
May we contact you to help? If so, please email the below information to Sony E-support that you can find on Sony’s official website.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Amazon Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X800H
Unfortunately, due to the current Amazon phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronic’s Support information: Go to our website > click on “Support” > scroll down click on “Contact Support” > click on "TV & Projectors" > click on “Email Question.”
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Thank you,
-Sam