Customer Ratings & Reviews
- Model:
- XBR43X800H
- SKU:
- 6400729
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the 43" Class X800H Series LED 4K UHD Smart Android TV for its exceptional picture quality, with many praising its crisp and clean display. The TV's easy setup process is also widely appreciated, making it a user-friendly choice. While some users have concerns about the remote control's intuitiveness and a few have reported screen issues or a short lifespan, the overall positive feedback on the TV's picture quality and user-friendly features make it a popular choice among consumers.
This summary was generated by AI based on customer reviews.
Has a few issues but it was a open box deal so
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv for 300 from a open box tv it works well just has a few Issues such as the airplay would glitch and when playing video games the game shows tv lag but to fix I have to change the game settings to normal then to game
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Armando,
We do apologize for the inconvenience. Please allow us to help you and turn this into a better experience. We recommend updating the TV software. A firmware update improves the functionality and features of your TV. It can provide fixes to any performance issues that may occur. Here's the link on how to.
https://www.sony.com/electronics/support/televisions-projectors/articles/00119543
We hope to speak to you to resolve this matter. If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
- Cons mentioned:Bluetooth
Don't buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience with a tv. Built in wifi won't work. Best buy doesn't want to help. Now Sony isn't answering the phone. I don't know what to do but I would not recommend this tv!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TVMom,
Thank you for purchasing Sony X800H Bravia OLED Ultra HD TV.
We regret to hear that the Built WIFI is not working on the TV. We also would like to apologize as we are experiencing some technical difficulties with phone support. This is not the experience that we want you to have and let us make it right. We'd love to help you troubleshoot the problem by isolating and understanding the connection. We recommend to follow the troubleshooting steps from the link below to isolate the issue.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-43x800h/articles/00127011
May we contact you directly to assist you? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Chris
Just an okay TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is average and two remotes are needed; TV remote for volume, etc. and cable remote for channel. Not happy with Sony TV.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dissatisfied,
Thank you for choosing and purchasing our Sony X800H LED 4K Ultra HD TV.
We're sorry to hear about the function issue of this TV. In this case, you need to verify the HDMI connection of the devices and you need to check the Bravia Sync or HDMI-CEC feature. Please check the link below for your reference for the Bravia Sync settings.
https://helpguide.sony.net/tv/husltn1/v1/en-003/04-07_03.html
If the problem still occur, you can follow the instruction below on how to contact use.
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Not compatible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overpriced. Many specifications are not compatible with all devices. SONY and or BEST BUY should make an effort to clarify compatible devices and brand. This should not affect sales, it might improve it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Notapplicable,
Thank you for the feedback. Please be assured we take this feedback very seriously and continuously strive to improve our products. If you need technical troubleshooting, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
- Pros mentioned:Picture quality
TV dead after 4 days
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got a great deal--$150 off. Watched the TV for 4 days. Was totally stoked about the picture quality, sound, etc. Day 4--dead--no power. Fortunately happened within my 15 day window to return. Ordered another one and got it same day delivery. Purchased Geek Squad 5 year extended warranty for round 2. Hoping for better luck with this one. I'm a loyal Sony owner, but definitely disappointed with what I thought was going to be a great upgrade from my 18 year old Trinitron.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jrsinco,
Thank you for choosing and purchasing our Sony X800H Ultra HD Smart TV. We’re sorry to hear you are experiencing some issues with your television. Please be assured we take this feedback very seriously and continuously strive to improve our products.
If in case something happens and you need further assistance, please email the below information to socialsupport@am.sony.com or call us at 1-800-222-7669. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We appreciate you and thanks again for shopping Sony!
Sincerely,
David
- Pros mentioned:Picture quality
Great at first, then nothing.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in May of 2020, set up in July same year. Beautiful picture, worked great for almost 2 years. TV has lost all sound and picture on regular tv. Bought 2 year geek squad protection plan which ended less than month ago. According to Best Buy I am out of luck. I usually only buy warranty that starts after initial warranty ends. Anyway, expensive tv, completely not worth the price
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Feelscammed,
We're sorry for the late reply. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. To further assist you with your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
0-SET-UP HELP
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot program my TV and was passed from person to person attempting to resolve my issue and then I got hung up on by Geek Squad while they were calling Sony. No help at all setting up my new tv. Hang up call didn't result in a call back. I was left high and dry and Geek Squad Visits are scheduled out 4-months so I'm SCREWED.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ldale333,
We do apologize for the inconvenience. Please allow us to help you and turn this into a better experience. You may find this link helpful on how to auto Program channels on your Android TV.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-43x800h/articles/00158454
We hope to speak to you to resolve this matter. If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
- Cons mentioned:Bluetooth
Very disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Should of known to stick with Samsung. My other two tvs are decided to get this one 43 inch for bedroom. Two issues. WiFi is awful. Disconnects on its own all the time and flashes across the screen. Others have had same issue with this TV. Secondly since day one on certain still backgrounds on the TV there will be very fine white lines that flash randomly all over screen.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Matthew,
Thank you for purchasing X800H LED 4K Ultra HD TV.
We're sorry to hear these issues. In this case, you can isolate these issues by following the troubleshooting steps from the link below.
https://www.sony.com/electronics/support/articles/00019675
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-43x800h/articles/00151038
In any case that you need our assistance, please follow the instructions below on how to contact us.
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X800H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Nice TV for the Price!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only think I don't like is the remote Also not crazy about the feet thats holds the TV on my stand.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Duck,
Hi Baldwin,
Thank you for choosing and purchasing our Sony X800H LED 4K Ultra HD TV.
We're sorry to hear that you don't like the remote control of this TV and the TV stand.
In any case that you need our assistance, you can follow the instruction below on how to contact us.
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
It works until it doesn't
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV less than two years ago and it died. No problems until now, but I expect a TV to give me a few years of use.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Honygee,
We're sorry to hear what happen with your television. This is a difficult question to answer because everyone treats their unit differently and the longevity of the television will depend on how the individual cares for them. If you need assistance with the repair of the television, we recommend visiting our Eservice website to locate a repair center near you.
https://us.esupport.sony.com/support/s/service?language=en_US
Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.
Regards,
David
Previous is better.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are not as happy with this as we were with our Samsung. The sound coming lit the bottom is difficult to adjust and the base (sound) is very annoying .
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Maryann,
We do apologize for the inconvenience. You may find this link helpful on how to resolve your issue
https://helpguide.sony.net/tv/husltn1/v1/en-003/01-03-09_02.html
We hope to speak to you to resolve this matter. Please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
MY SET HAS BEEN GIVING ME ISSUES FOR PAST 2 WEEKS
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HAVING ISUE WITH PICTURE. AFTER SET IS ON FOR MORE THAN 1 HOUR ANY CHANNEL CHANGING THE PIX FLIPS BACK AN FORTH
No, I would not recommend this to a friendBrand response from SonyListens
Posted .HI SONYPICTUREISSUESFOR2WEEK,
We're sorry to hear the picture issue with your television. You can configure various settings related to the TV display such as color and brightness for picture quality, or screen size.
https://helpguide.sony.net/tv/husltn1/v1/en-003/01-03-09_01.html
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-43x800h/articles/00200862
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Ok tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great at first but then it started to fail to change channels. Maybe it is my antenna signal not sure. Sometimes it won’t switch channels and stays idle.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Exan,
We do apologize for the inconvenience. Change the position, direction and angle of the terrestrial television antenna to maximize the antenna signal level. Make sure that the direction of the antenna is not changed unintentionally (such as by wind). If equipment (such as a TV signal distributor) is connected between the antenna and the TV, it may affect the TV reception. Directly connect the antenna and the TV to check if the reception is improved. You may find this link helpful regarding your concern.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-43x800h/articles/00023587
Regards,
David
Sony was disappointing, Best Buy was not
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dead out of the box. Called Sony support they acted as if they did not have time to help and told me to take it back to where it was purchased. I continued to try to get it to boot up & stay on (using all the solutions provided on the internet). Finally it did come on but then the picture on half the screen would would go blurry, this happened randomly but always in the same general area. At that point two days later, I gave up. Paid the most for this size, non OLED TV (which had good ratings) in hopes of getting what you pay for which in this case was not to be. Rated all poor, has to be if it doesn't work & support doesn't care.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sonny,
Thank you for choosing and purchasing our X800H Ultra HD Smart TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
To further assist you, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Thank you,
David
Poor hdmi connection
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We returned this tv. We connected our Nintendo switch and the hdmi connection kept on getting disconnected. We got a Samsung series 7 tv instead.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dinah,
It is unfortunate that the unit had to be returned. Please be assured we take this feedback very seriously and continuously strive to improve our products.
Regards,
David
good quality but overpriced
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too expensive for the size. It's got a decent picture quality but nothing too exceptional.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Hype,we regret to hear that the TV did not meet your expectations. Please be assured we take this very seriously and continuously strive to improve our products. Thank you for shopping Sony! Erin
Good: the image. Bad: everything else.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's hard to imagine a "smart" TV these days that simply cannot connect to ANY Bluetooth headphones. That's the case here, even Sony headphones. WH1000XM2 and WF1000SM4. Nope. Also, the bloatware is relentless.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JV10583,
Thank you for choosing and purchasing our X800H Ultra HD Smart TV. This is definitely not the news that we would like to hear.
Unfortunately, the TV does not natively support Bluetooth audio out. This feature may work with a compatible external USB Bluetooth Adapter or 3rd party Bluetooth applications that can be downloaded from the Google Play Store. If you need further assistance, we are more than happy to help you out.
For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
- Cons mentioned:Bluetooth
Does Not Support Wireless Headphones - BEWARE!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV does not support wireless Bluetooth headphones. That makes this TV worthless, in my opinion. Am I really supposed to research the A2DP protocol before I buy the TV. It should be made more clear.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi nothappycustomer,
Thank you for choosing and purchasing our X800H Ultra HD Smart TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
The TV does not natively support Bluetooth A2DP standards for audio out. This feature may work with a compatible external USB Bluetooth Adapter or 3rd party Bluetooth applications that can be downloaded from the Google Play Store.
If you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
DO NOT BUY IF YOU USE INTERNET APPS
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the YouTube app fails all the time. At least twice a week. You have to unplug the set for 2 minutes. This set costs twice as much as a comparable Vizio. Sony should be embarrassed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AJJR,
Thank you for purchasing and choosing our Sony X800H Ultra HD Smart TV.
We’re sorry to hear that you’re experiencing Youtube app failure.
This usually is not the case with our TVs and we want to help you and get an understanding of your connections. Our TVs should work properly with many apps including Youtube.
May we contact you directly to assist? If so, please email the below information to [email protected] or call us at 1-800-222-7669.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H.
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Vincent
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Average nice TV. Has all the bells and whistles you need for today's technology.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Good,
Thanks for the feedback. Please be assured we take this feedback very seriously and continuously strive to improve our products. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. We appreciate the positive feedback and thank you for choosing Sony!
Regards,
David