Customer Ratings & Reviews
- Model:
- XBR43X800H
- SKU:
- 6400729
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the 43" Class X800H Series LED 4K UHD Smart Android TV for its exceptional picture quality, with many praising its crisp and clean display. The TV's easy setup process is also widely appreciated, making it a user-friendly choice. While some users have concerns about the remote control's intuitiveness and a few have reported screen issues or a short lifespan, the overall positive feedback on the TV's picture quality and user-friendly features make it a popular choice among consumers.
This summary was generated by AI based on customer reviews.
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was an excellent TV until it totally conked out after 3 years of use---no picture, no sound. I phoned Sony support but nothing they told me to do solved the problem. My Best Buy extended warranty is up and the Geek Squad refuses to come out to fix it even if I pay for the repair. I'll have to find a local repair shop. I expected better reliability from both Sony and Best Buy.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Harv,
We do apologize for the inconvenience. To further assist you, we recommend visiting our Eservice website to locate a repair center near you.
https://us.esupport.sony.com/support/s/service?language=en_US
Regards,
David
Not a great upgrade from last year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought with the X1 processor this was going to be noticeably better than the G model but I was disappointed
No, I would not recommend this to a friendDon‘t buy a Sony TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do yourself a favor, and never buy a Sony TV. I bought this TV 10 weeks ago and most of the time it will not turn on. If it does turn on, it turns off after around 20 seconds. I used Sony‘s tech support chat; they kept saying something about doing a factory reset. (This won‘t fix a tv that will not turn on or turns off after 20 seconds). They then refused to send someone out to fix the tv or give me a new one. Remember, this tv is still under warranty. If anyone at Best Buy is reading this, please stop selling Sony TVs.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi heyNebraska,
We are really sorry about what happened, and for the inconvenience. This is definitely not the experience we wanted you to have on our premium TV. Let's try to isolate your power issue by following the steps below:
1. Make sure the AC power adapter is pushed all the way into the AC power IN of the TV.
2. Make sure the AC power cord is connected securely to a working outlet.
3. Follow these steps to perform a power reset.
• Unplug the TV power cord from the electrical outlet.
• Let the television remain without power for 60 seconds.
• Plug the power cord back into the electrical outlet. Note: If your TV was previously plugged into a power strip or surge protector, plug it directly into the wall outlet instead in case the power strip or surge protector was causing a problem.
• Turn on the TV.
Your TV comes with a 1-year limited warranty of service. We want to make sure you’re taken care of and help check on your TV. May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
HELP - I CANNOT MAKE THE TV TALK TO SAT. RECEIVER.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HELP!! I tried for 3 hours very late last night to try to set up the tv. i got hung up on connecting the satellite tv receiver to the tv (confusing whether it is Comcast or Dish) in any event, after multiple tries, different ways, the tv is not accepting the satellite tv receiver. i have the HDMI input connected to the tv (is that wrong?) - seems simple, but, i must be doing something wrong. I hate to return this tv. looks nice. I WISH i could make it work.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Havingbasicproblem,
We are sorry to hear about the issue with your television. This is not the experience we want you to have. Please allow us to help you and turn this into a better experience. To use devices (such as a cable box, Blu-ray/DVD player, or USB flash drive) connected to the TV, or to watch TV after such use, you will need to switch the input. Press the INPUT on the remote control repeatedly to select the connected device. Alternatively, press the INPUT or (Input select) button, use the (Left) / (Right) buttons to select a connected device and then press the (Enter) button.
If the television is not detecting your satellite TV receiver, there might be a problem with the connection. Replace the HDMI cable and try again.
If it still doesn't work, we hope to speak to you to resolve this matter, please email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Happy to help,
David
LEMON
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Research the term Reboot Loop before considering a SONY.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LarryLLarance,
Thank you for reaching out Sony. We're sorry to hear the issue that you are having with your TV. Let us help make this a better experience. Kindly open this link with steps to follow if your TV is on a reboot loop. https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-43x800h/articles/00159487
May we also contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Kris