Main Content

Customer Ratings & Reviews

Your price for this item is $523.99
Clearance
The comparable value price is $649.99

Customer reviews

Rating 4.6 out of 5 stars with 864 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers regard the 43" Class X85J 4K UHD Smart Google TV's picture quality as top-notch, making it great for gaming and action. They appreciate the easy setup and find the price reasonable. However, some customers are disappointed with the remote control and feel that the TV is a bit expensive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 864 reviews
  • Pros mentioned:
    Refresh rate

    Rated 5 out of 5 stars

    hard to beat in this size bracket

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live in an apartment, so I'm pretty constrained on how big my tvs can be, fortunately I didn't have to sacrifice any of the features I really wanted to get a smaller screen! 4k, HDR, VRR, and 120hz are all there. Yeah they'll be better on something bigger or more expensive, but this hits the sweet spot that I think alot of people will like. That said, it's kinda frustrating having to swap between input modes everytime I change between watching movies and playing games on my PlayStation 5. Not the end of the world tho.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ADisplayName, Great! We're glad that you are enjoying your new TV. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thanks for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Refresh rate
    Cons mentioned:
    Glare

    Rated 5 out of 5 stars

    4k at 120hz

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using as a gaming monitor. Does 4k at 120hz on my xbox x and ps5. Got a good deal on an open box. Has some glare so you need dark curtains.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bhenninger, We appreciate your review with this TV. This TV includes a light sensor that optimizes picture brightness to room conditions, boosting brightness in light rooms and reducing it in dark ones so you get the perfect view. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thanks for choosing Sony. Jay Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great for the Study

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fabulous picture quality, easy to set up, no picture lag.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi izzy123, That's great! We're glad to hear that! Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for giving the product a perfect rating! Jay Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Over the moon!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this TV! The picture is crystal clear. The color is stunning. And I am thrilled with my purchase! Thank you Sony for producing awesome products!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Auntiejuju2019, Awesome! We're glad to hear that you love this TV. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for sharing this feedback. Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent quality for a smaller 4K TV

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned a less expensive 43” 4K TV that had some quality issues. I decided to spend a bit more for this Bravia, and the quality is evident. More solidly built, excellent picture (including Dolby Vision), and the smart features are extensive (more than I need, that’s for sure). Vey happy that I upgraded, about as nice a 4K TV that you can get at this size. I’m sure the bigger sizes are even better.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CrookedCatPix, We're glad that you are happy with the features and quality of this BRAVIA X85J 4K HDR LED TV. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thanks for choosing Sony! Jay Sony_US

  • Rated 5 out of 5 stars

    Sony TV

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great tv. Looks fantastic and has real crisp display

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    excellent color and quality

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV is just the right size for the room. Clear picture great sound. You just can't beat the price or the quality with Sony.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rosebud1, That's great! We're glad to hear that! Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. Thanks for choosing Sony! Jay Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Best TV I ever owned

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV has the best picture quality and was easy to set up with google… I also added Amazon fire stick easily because I have ABC all access on it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Janellen, That's great! We're glad to hear that! Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing Sony! Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    The Sony - 43" class X85JL 4K UHD Smart google TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony - 43" class X85JL 4K UHD Smart google TV is an exciting TV to watch. It has all the bells, whistlers and real-time action speed plus the exact feature that I was looking for when I purchased an interactive TV. I was looking for a TV that is "Bluetooth" ready for my wireless headphones. After checking around I found that there were no other brands or manufactures that provided the Bluetooth software for a 43" size TV. I am really enjoying my Sony X85J 4K UHD picture as well. I am very please with the investment made. Thank you!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Popsicle, That's great! We're glad to hear that! Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing Sony! Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony X85J 43"

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We wanted to get the same model for both the living room and bedroom, so we went with the 43 and 65 inch versions of this TV. Very pleased withe the picture and overall viewing. Geek Squad did a great job with the install. Surprised the sound is adequate in the bedroom, but still use our existing soundbar in the living room. We had a Firestick, and was accustomed to that user interface. The Google TV interface is a little quirky, but it's not bad and I'll get used to it. Overall, I recommend this model.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BobK, Great choice! We are so glad to hear that you are happy with your new TVs! Thank you so much for your recommendation! See beautiful pictures full of real-world colours on a TV that’s designed to keep you focused on the action. With 4K/120fps, you’ll enjoy smoother, clearer, more lifelike entertainment. -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony tv

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this tv it’s great. I usually find that some TVs are very laggy but this one isn’t. Had it for 2 years now

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great Sony

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV was definitely the best one in this size. We love all it’s features and how easy it is to adjust the picture to fit our room

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Stormquest23, Thank you so much for the 5-stars review & feedback! We're really thrilled to hear you love everything in this TV, especially the superb features and great picture quality. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Hdmi, Refresh rate

    Rated 5 out of 5 stars

    Next gen gaming tv inexpensive

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv for my pS5. Has the 120hz for gaming and hdmi 2.1 for gaming. Price is the lowest and best quality if you need for next gen.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Xboxfan, That's great! We're glad to hear that! Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thanks for choosing Sony! Jay Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    the replacement

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture, easy to setup, operate and wonderful sound. Bought online late Sunday delivered for free on Monday

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi fast,

      You made the right choice! We're glad that you like the sound, picture quality, and user-friendly functions of the TV. It's also great that you had an easy time setting it up. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazing TV

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rated 5 out of 5 stars So far so good. Has an excellent, crisp picture and the interface is fast and snappy. I really like the Google TV setup and the TV is very responsive when using apps. The sound is nice and clear for tv speakers. I’v been very impressed with the quality of the 4K picture - exceeded my expectations. Build quality is great as always from Sony. Just wish the remote could light up to see better at night.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi woodcliff59, That's great! We're glad to hear that! Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing Sony! Jay Sony_US

  • Pros mentioned:
    Picture quality, Refresh rate

    Rated 5 out of 5 stars

    A good buy

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this t.v. The picture is lifelike, it takes full advantage of the 4K and the 120 htz. The google assistant is excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Upgrade, We're glad that you love this BRAVIA X85J 4K HDR LED TV. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thanks for sharing this feedback. Jay Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Excellent television

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Sony tv. Crystal clear picture, vivid colors. Sound quality outstanding. I am extremely happ with my purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi lander5151, Thank you, we’re happy to hear you love this TV. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing Sony. Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Quality TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality television with easy setup. One of the more expensive televisions in this size. Fifty inch television is a better value, but would not fit my needs. Best Buy curbside pick up is the best.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi skyle22, That's great! We're glad to hear that! Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thanks for sharing this feedback. Jay Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Better than most....

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice unit and it actually was able to detect sound system. Clarity of picture is great as well are the colors.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SonyX85J, We're very grateful for this positive feedback! Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for sharing this review! Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Excellent TV but dishonest "Excellent" Open Box

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV was purchased as "excellent open box" item. Was presented to me at pick-up wrapped in bubble wrap without any papers. The remote proved to be from an older model Sony TV and only partially operational with this model. A different local store gave me a workable remote but still not the original remote for this model. The TV is excellent, great picture quality and great sound. Unfortunately, the selling of this "excellent" open box TV without any documentation and with an obsolete remote leaves me very hesitant about ANY open box item in future at any price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Da45,

      Thanks for sharing your review and experience with the X85J. We're glad that you like the sound and picture quality of the TV. We also understand where you are coming from regarding the included accessories. Accessories for open box models may vary depending on the dealer. You may want to contact Best Buy or your dealer directly for further assistance.

      If you need assistance with the TV, please email the below information to [email protected].

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony TV Model Number:
      Issue:
      Additional Information regarding your experience with the KD43X85J.

      Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thanks for choosing Sony!

      -Ralph Sony_US

Sponsored