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Customer Ratings & Reviews

Your price for this item is $523.99
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The comparable value price is $649.99

Customer reviews

Rating 4.6 out of 5 stars with 864 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers regard the 43" Class X85J 4K UHD Smart Google TV's picture quality as top-notch, making it great for gaming and action. They appreciate the easy setup and find the price reasonable. However, some customers are disappointed with the remote control and feel that the TV is a bit expensive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 864 reviews
  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for gaming. I got a PS5 a few weeks ago it made a big difference in the reaction time, much better then the last Samsung tv i got back in 2017

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tmanatk, We're very grateful for this positive feedback! Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for giving the product a perfect rating! Jay Sony_US

  • Rated 4 out of 5 stars

    Mrs. Y

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This new HD tv is beautiful but the white backgrounds are toobright. I re-set resolution to standard which made it better but still bright. Have to move the seating back.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Clearview, Thank you for taking the time to review the BRAVIA X85J 4K HDR LED TV. You can configure various settings related to the TV display such as color and brightness for picture quality, or screen size. The actual display may vary or some settings may not be available depending on your model/country/region and the content you are watching. Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — the desired option. Thanks for sharing your review! Jay Sony_US

  • Rated 5 out of 5 stars

    Easy purchase, takes no time at all

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, great price, wonderful service. I would like to thank Marc Cummins for helping make this purchase as smooth and easy as possible.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi sirlou310, We're very grateful for this positive feedback! Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing Sony! Jay Sony_US

  • Rated 5 out of 5 stars

    Happy with Sony 43" 4K TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this TV for our daughters apartment at college for use in the living room and the quality is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TJS021403, That's great! We're glad to hear that! Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. Thank you for giving the product a perfect rating! Jay Sony_US

  • Rated 5 out of 5 stars

    SONY is great!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had Sonys in the past and am very, very happy with this one. I especially like the "vivid" feature it has. It's just a great TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KIDSMOM, We're glad that you are happy with your purchased! Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thanks for choosing Sony! Jay Sony_US

  • Rated 5 out of 5 stars

    Highly recommend for ps5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not disappoint me the sales rep really help me get the perfect tv for my ps5 will come back looking for him for future products!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jorge, That's great! We're glad to hear that! Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for the recommendation! Jay Sony_US

  • Rated 3 out of 5 stars

    Better off with cheaper smart tvs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Qualify for ps5 with true 4K 120 speed is same as my moms cheap smart tv. The quality on home page and regular tv shows and movies is actually terrible. Im using my warranty to have best buy check out the quality of the picture because its blurry and terrible. Highly recommend you get warranty because they purposely sell a lot of defective products lile my new macbook pro also didnt get warranty for that now im stuck with a battery dead $1,500 macbook pro.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hi777, We regret to hear that you're having picture quality issue with this TV. This is definitely not the experience we wanted you to have on our products. We apologize for the inconvenience. You can configure various settings related to the TV display such as color and brightness for picture quality, or screen size. The actual display may vary or some settings may not be available depending on your model/country/region and the content you are watching. Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — the desired option. Also, refer to the link below for more troubleshooting steps related to the picture quality issue of the TV.

      Poor reception or poor picture quality with digital broadcasts:
      https://helpguide.sony.net/tv/iusltn1/v1/en-003/08-04_07.html

      Settings for viewing pictures through HDMI input with higher quality:
      https://helpguide.sony.net/tv/iusltn1/v1/en-003/04-09_02.html

      If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony Model Number:
      Additional Information regarding your experience with the X85J:

      We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

      Sincerely,
      Jay Sony_US

  • Rated 5 out of 5 stars

    Sony TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. I’m loving the quality of this tv. Especially when I’m playing in my ps5. I would definitely recommend this to my friends.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi gopro9, We're glad that you love the quality of this TV. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing Sony! Jay Sony_US

  • Rated 5 out of 5 stars

    Awesome Tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome tv bought to play my ps5 on and it does great at streaming shows via wifi bluetooth speaker connection is a major plus

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MATTTRAP,

      We're glad you like the television for your gaming experience. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 4 out of 5 stars

    Great Tv for Ps5 players

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic tv that matches perfectly with my son's new PlayStation 5. Easy to install and plenty of useful ports. Great purchase. Con - the price in Sony is higher than the competence.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi buyer1969, Thank you for taking the time to review the BRAVIA X85J 4K HDR LED TV. We appreciate your feedback. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thanks for choosing Sony! Jay Sony_US

  • Rated 5 out of 5 stars

    Amazing tv

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably the best I ever bought in a TV . ( I have a Xbox series x ) 4K 120hz look so amazing on this tv better than a OLED and QLED!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SaveSeaCowz, We are glad that your new Sony Bravia smart TV is the best TV you have ever bought. Your X85J is powered by our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. With 4K X-REALITY PRO, our unique 4K database upscales all the HD content you love to near-4K resolution bringing back real-world detail and texture. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using it as a gaming monitor mostly and couldnt be happier with the performance.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Leviticus, We're glad to hear that you are happy with your purchase! Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for giving the product a perfect rating! Jay Sony_US

  • Rated 5 out of 5 stars

    NEW SONY

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT TV I HAVE HAD A SONY PRODUCT FOR OVER 30 YEARS. IT IS EVERYTHING I EXPECTED FROM SONY, ESPECIALLY WITH A SMART TV

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MICEL, We are glad that you like the quality of your Sony BRAVIA and that you have had a Sony product for over 30 years now. Your X85J is powered by our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. With 4K X-REALITY PRO, our unique 4K database upscales all the HD content you love to near-4K resolution bringing back real-world detail and texture. Your continued support means so much to us. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    perfect for gaming

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    perfect tv for gaming either on console or pc, only issue is that it locks you in the game filter settings which I hate.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Moses, Thank you for taking the time to review the BRAVIA X85J 4K HDR LED TV. You can configure various settings related to the TV display such as color and brightness for picture quality, or screen size. The actual display may vary or some settings may not be available depending on your model/country/region and the content you are watching. Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — the desired option.
      Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for giving the product a perfect rating! Jay Sony_US

  • Rated 5 out of 5 stars

    Pleased customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the tv set and the sales clerk who assisted us in our purchase by answering our questions about the product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi None, Great! Good to know you had an amazing shopping experience and thank you for purchasing the Sony X85J. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thanks for choosing Sony! -Sam Sony_US

  • Rated 4 out of 5 stars

    Easy install

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I like this tv- had the geek squad install it and was no hassle at all. They somehow don’t know how to pair it with Alexa but I will find how to do it in youTube.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AliciaJ,
      Thank you for sharing your experience with us. We're glad to know you like your new X85J TV. Nice to know how it was properly installed by the store technician. We're sorry to hear that they were not able to help you out with the Amazon Alexa. Please follow the steps on this link on how to connect your TV to the Amazon Alexa app: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-43x85j/articles/00178939

      Should you need further assistance, please email the below information to [email protected].
      Name:
      Best Buy Username:
      Telephone Number:
      Model Number:
      Issue:

      Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! - Kris Sony_US

  • Rated 4 out of 5 stars

    Pretty good so far

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When hooked up to my new computer the color washes out for some reason (maybe a setting I haven found yet but otherwise I am very happy with it. now I I can just get my hands on a PS5 lol

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Annoyed, We're glad to hear that you are happy with your purchase! Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing Sony. Jay Sony_US

  • Rated 5 out of 5 stars

    Sony TV and Geek Squad setup fantastic.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From start to finish excellent customer service, and delivery and set up was wonderful and very easy and smooth.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HLY1, We're very grateful for this positive feedback! Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thanks for choosing Sony. Jay Sony_US

  • Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect smart TV! My family loves it. Easy to set up our account on HBO max, Disney, Netflix, and out Direct TV genie.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nintendoswitch, We're glad that you loves this TV. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing Sony! Jay Sony_US

  • Rated 5 out of 5 stars

    Excellent Delivery and Set up.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was on time and GEEK Squad rep was very smart and helpful. Would highly recommend this service.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TimHappy, Great service! You'll also love your KD43X85J. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thanks for choosing Sony! Erin Sony_US

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