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Customer Ratings & Reviews

Your price for this item is $523.99
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The comparable value price is $649.99

Customer reviews

Rating 4.6 out of 5 stars with 864 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers regard the 43" Class X85J 4K UHD Smart Google TV's picture quality as top-notch, making it great for gaming and action. They appreciate the easy setup and find the price reasonable. However, some customers are disappointed with the remote control and feel that the TV is a bit expensive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 39 Showing 761-780 of 864 reviews
  • Rated 5 out of 5 stars

    Sony Fan

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony's always the best. Geek squad great for installations.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Eric, Great service! We're also glad that you are enjoying your new TV. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thanks for choosing Sony! Erin Sony_US

  • Rated 4 out of 5 stars

    Smaller size TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect selection and size for bedroom TV. Very to set up and connected to all devices. All very nice that it is a smart TV

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bbqn,

      Great! We're glad that the TV is perfect for your entertainment setup. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 2 out of 5 stars

    Issues with 4K signals being displayed properly

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this TV because it's one of the only available in this size that can theoretically handle 4K/120hz, Dolby Vision and VRR. I've also had good experiences with Bravia models in the past. Unfortunately, after setting it up I found that the TV was unable to display true 4K in any picture mode except 'Graphics'. In all other picture modes (including the two automatic Dolby Vision modes), the 4K signal was displayed using every other pixel, resulting in a crosshatch pattern and loss of detail. I tried every possible solution - changing cables, different devices, enabling enhanced inputs, other picture settings, factory reset, etc. - with the same result. I've seen some people report the same problem, while others say everything is fine - which makes me wonder if some just don't notice it, or if it's actually a hardware issue with some individual sets. Either way, this was a dealbreaker for me, so I just ended up returning it and purchasing another model. I was disappointed to say the least, because otherwise it would have been a great TV.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Greg,

      We're sorry to hear that you're having issue with the TV. We apologize for the inconvenience. You will need to set the TV HDMI® Signal format to Enhanced format for your source device to recognize the 4K 120Hz capability of the TV. When connecting a video game console that supports 4K 120Hz and VRR, check the label of the HDMI input ports on the TV and connect to the HDMI input port that is labeled 4K 120Hz or 4K 120Hz 8K, or connect to the HDMI input port that is displayed as [Enhanced format (4K120, 8K)] or [Enhanced format (VRR)] for HDMI signal format]. Make sure your device is connected to the HDMI 3 or HDMI 4 input on the TV using the supplied Certified Premium HDMI cable.
      Select Settings → Watching TV → External inputs → HDMI signal format.
      Select the input the device is connected to (either HDMI 3 or HDMI 4), and then change the setting to Enhanced format.
      If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony Model Number:
      Additional Information regarding your experience with the :

      We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

      Sincerely,
      Jay Sony_US

  • Rated 5 out of 5 stars

    Nice tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv !! Highly recommend. I mean it’s a Sony, how can you go wrong !

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brannigansroughrangers, we're glad you like our product. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing SONY. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Still fairly new purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. TV still too new to give more accurate review

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Webb, Thank you for taking the time to review the BRAVIA X85J 4K HDR LED TV. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. Thanks for choosing Sony! Jay Sony_US

  • Rated 4 out of 5 stars

    Fun times

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly, it's a great tv. Only problem I have with it is that it'll occasionally turn it's self back on after turning it off.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tacoandy,

      We are glad you like the television. Most of the television works that way so that's part of the normal operation of the TV. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    great gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted a TV my son could play games and watch in 4K and this nailed it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jack, That's great! We're glad to hear that! Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for giving the product a perfect rating! Jay Sony_US

  • Rated 5 out of 5 stars

    Very pleased

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very pleased with this purchase, I highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Poduser, We're glad that you are happy with your purchase! Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. Thank you for the recommendation! Jay Sony_US

  • Rated 5 out of 5 stars

    Sony TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, friendly employees, product availability

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Elhunter, We're very grateful for this positive feedback! Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing BRAVIA X85J 4K HDR LED TV. Jay Sony_US

  • Rated 5 out of 5 stars

    Great tv buying experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Friendly staff. Store had great inventory to choose from.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Genieofod, That's great! We're glad to hear that! Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for sharing this feedback. Jay Sony_US

  • Rated 5 out of 5 stars

    Sony tv

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best tv u can buy I was a Samsung guy until I bought this Sony

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi flipper, That's great! We're glad to hear that! Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. Thanks for choosing Sony! Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 2 out of 5 stars

    Poor implementation of Google TV.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture is good, but their implementation of Google TV is very bad. Neither YouTube TV nor Paramount + apps will stream with 5.1 audio. They work fine on a ChromeCast with Google TV. Sony will tell you it isn't their problem and "this isn't our best TV". Very disappointing

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EarlMagnus, we're glad you like the picture quality of our product. We're sorry to hear that you have an issue with your SONY unit. Please let us review your file so we can better assist you. May we contact you to help? If so, please email the below information to [email protected].
      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Case Number:
      Sony TV Model Number:
      Additional Information regarding your experience with the X85J

      We are sorry for the inconvenience and hope to speak to you to resolve this matter.
      We appreciate you and thanks again for shopping Sony!

      Sincerely,
      Earl Sony_US

  • Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for your money. Works excellent with my PlayStation 5.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mark, We're glad to hear it works perfectly with your PlayStation 5 and you feel that the X85J is worth its price.Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great Picture!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and features and professionally installed by Geek Squad.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Excellent, Awesome! We're glad that you appreciate the great picture and features of this TV. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing Sony! Jay Sony_US

  • Rated 5 out of 5 stars

    Evauation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stellar in every aspect! Could not be happier with the quality and function .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi cheeseinwisconsin, We're very grateful for this positive feedback! Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for giving the product a perfect rating! Jay Sony_US

  • Rated 5 out of 5 stars

    w

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure which item but new Sony tvand IPad Air are both wonderful

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Xmascheer, That's great! We're glad to hear that! Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thanks for sharing this review. Jay Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greahhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhht

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi great, Awesome! Thank you for taking the time to review the BRAVIA X85J 4K HDR LED TV. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thanks for choosing Sony! Jay Sony_US

  • Rated 4 out of 5 stars

    Good for small room.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works, xbox looks great, as computer monitor its ok, still getting use to it, I prefer my samsung tv setup.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Meemeemee, Awesome! Glad to hear that you are happy with your new X85J TV paired with your xbox and computer. See beautiful pictures full of real-world colours on a TV that’s designed to keep you focused on the action. With 4K/120fps, you’ll enjoy smoother, clearer, more lifelike entertainment. -Carl Sony_US

  • Rated 5 out of 5 stars

    Mr.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great store , great people to work with, fantastic product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bill, We're very grateful for this positive feedback! Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for giving the product a perfect rating! Jay Sony_US

  • Rated 5 out of 5 stars

    great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great tv purchase. we love it and it is a good addition to our house.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Godofwar A perfect addition to your house indeed. We're glad that you are satisfied with your purchase. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing Sony! Erin Sony_US

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