Customer Ratings & Reviews
- Model:
- KD43X85J
- SKU:
- 6459483
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the 43" Class X85J 4K UHD Smart Google TV's picture quality as top-notch, making it great for gaming and action. They appreciate the easy setup and find the price reasonable. However, some customers are disappointed with the remote control and feel that the TV is a bit expensive.
This summary was generated by AI based on customer reviews.
Sony 43
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoyed TV since installation. Would have liked to have more time before written reveiw.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DCBS, That's great! We're glad to hear that! Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thanks for choosing Sony! Jay
Tv is dead in 3 years... never buy sony
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dead in just 3 years. I was expecting lot from sony as a brand. Poor build quality.
No, I would not recommend this to a friendWILL NOT PROPERLY WORK WITH PC @ 4K 120HZ
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in this TV. Waited half of 2021 for this release. WILL NOT DO proper 4K 120HZ on PC, I had enabled the Enhanced HDMI format, using a verified 8K HDMI cable and still looks blurry. 60hz mode looks perfect but 100hz and 120hz will not display properly. I bought this TV primary to be able to play games at 120hz via my PC with the latest RTX 3000 series graphics card. Updated to latest software update and still same issue.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dante,
We regret to hear that you're having an issue with this TV. We apologize for the inconvenience. The X85J supports the features specified in HDMI 2.1 standard like 4K120, eARC/ARC, ALLM, and VRR(VRR will be available via a future firmware update). The Motion Enhancer of the TV is Motionflow™ XR 960 (Native 120 Hz), Auto mode.
To support a 4K 120Hz signal from another device, you will need to set the TV HDMI Signal Format to an Enhanced format for your source device to recognize the 4K 120Hz capability of the TV. Make sure your device is connected to the HDMI 3 or HDMI 4 input on the TV using the supplied Certified Premium HDMI cable.
Select Settings → Watching TV → External inputs → HDMI signal format.
Select the input the device is connected to (either HDMI 3 or HDMI 4), and then change the setting to Enhanced format.
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X85J:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Sony Junk TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are absolute junk TVs. This is the second one I have had that was totally defective. No more Sony for me. Junk. You might get a week or two out of it before at least one application completely fails.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there,
Thank you for your review. We sincerely regret to hear you are having issues with your X85J. This is usually not the case and definitely not the experience we wanted you to have on our premium TV. We appreciate your feedback, and we are sorry for your disappointment.
We would really like to understand the issues you're having and help you out. We have some troubleshooting that might help you in solving the issues, and 1-year limited warranty for service if more than troubleshooting is needed. Please email us at [email protected] with the following details so we can assist you further.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85J:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Sony Social Support
